Customer reviews from sharkninja.com
Shark - Matrix Self Empty Robot Vacuum with Bagless, 45-Day Capacity Base, Self-Cleaning Brushroll, Precision Mapping - Black
Average customer rating
4.1
(247 Reviews)
Rating breakdown 247 reviews
5 Stars
158
4 Stars
30
3 Stars
19
2 Stars
14
1 Star
26
79%of customers recommend this product.
(
132 out of
168)
Customer Reviews for Shark - Matrix Self Empty Robot Vacuum with Bagless, 45-Day Capacity Base, Self-Cleaning Brushroll, Precision Mapping - Black
Customer Rating
5
Absolutely the Best Vacuum!
on May 5, 2023
Posted by: Tanisha16
from Sauk Village
Gender:Female
[This review was collected as part of a promotion.] I love my Shark Matrix Self Emptying Robot Bagless Vacuum. It’s was so quick and easy to start using it right out of the box. I downloaded the Shark app, sent the robot to map out my house, and named each room after mapping was complete. Now I can send it to clean each room or one room in particular. I love that I can set a weekly schedule for the days and times I would like the Shark Matrix to vacuum. It’s very quiet when it leaves it docking home and keeps my house so clean. I can also set up No Go Zones for areas that I don’t want or need it to go. That is a great feature. When it returns to it dock it will empty itself into the base so it’ll be ready to clean at its next scheduled time and day. The Shark Matrix Self Emptying Bagless Vacuum is absolutely the best vacuum I’ve ever used and it is designed so nicely that it would fit in with any home decor. I would highly recommend it to others.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Wonderful product
on May 8, 2023
Posted by: Madison12
from Florence, SC
Gender:Female
[This review was collected as part of a promotion.] This vacuum has made my life so much easier, you can control everything through an app on your phone. You can set a schedule for the vacuum or just instruct it to clean whenever you want. It scans your house to get the layout before it cleans so it can get every corner. Really wonderful product
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
4
Great vacuum
on May 9, 2023
Posted by: Goldfish2
from New York, NY
Gender:Female
[This review was collected as part of a promotion.] I have been wanting one these robot vacuums for ages and I'm so glad I was able to get my hands on this shark matrix vacuum. It is easy to set up and makes vacuuming an effortlessly easy job now. I love the settings and easy of the hands free ness. I just turn it on and let it go do it's thing. It's not loud either and my long shedded hair doesn't get stuck either.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
AMAZING!
on May 9, 2023
Posted by: Emry
Gender:Female
[This review was collected as part of a promotion.] This vacuum has been amazing - the mapping went really well and was accurate, the app makes it easy to set a schedule, and it does a great job cleaning! I was surprised at just how efficient it is, even in corners and nooks. We haven’t had any issues with it getting stuck or missing any spots and I love that I can set and choose specific areas to vacuum when needed.
We have a dog and a crawling baby and this has made my life so much easier. Honestly, I was a bit skeptical, but I really can’t imagine not having one at this point - it’s been that wonderful!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Vacuuming a breeze
on May 9, 2023
Posted by: Pam44
from Canton ohio
Gender:Female
[This review was collected as part of a promotion.] I just moved into a newly remodeled condo. There is a lot of dust still settling. I love my Shark robatic cleaner. I have it programmed to clean every other day and it keeps up with dust. It’s very easy to set up and program on your smart phone if you chose. I look forward to it being my helper in keeping my condo clean. By the way rugs with fringes are not a problem. The shark goes right over them.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
4
Great Vacuum, But Software Needs Some Work
on May 9, 2023
Posted by: Nikki B
from Valrico, FL
Gender:Male
[This review was collected as part of a promotion.] The Shark Matrix Vacuum is a great little helper. It picks up more than my old robot vacuum. It mapped the house quickly and on the first try. It also picked up a lot more dirt and pet hair than my previous vacuum.
However, there are some quirks. First, the vacuum got stuck a few times. We have it set to "Evacuate and Resume" where it is supposed to empty every 30 minutes, however, if the vacuum gets stuck and pauses, that timer seems to reset. This means the vacuum was full and never emptied itself, which makes me question how much cleaning it actually did.
Also, the app is missing some basic features that other robot vacuums have. It doesn't show you where it is on the map, what pathing it took, or how much is left. This seems like basic features given that it has LIDAR. I'm also not sure if it has auto-carpet boost where suction increases when its on carpet. Finally, it also makes more noise than other vacuums, like something (either the brush or the roller) is rubbing against something as it spins.
However, there are some quirks. First, the vacuum got stuck a few times. We have it set to "Evacuate and Resume" where it is supposed to empty every 30 minutes, however, if the vacuum gets stuck and pauses, that timer seems to reset. This means the vacuum was full and never emptied itself, which makes me question how much cleaning it actually did.
Also, the app is missing some basic features that other robot vacuums have. It doesn't show you where it is on the map, what pathing it took, or how much is left. This seems like basic features given that it has LIDAR. I'm also not sure if it has auto-carpet boost where suction increases when its on carpet. Finally, it also makes more noise than other vacuums, like something (either the brush or the roller) is rubbing against something as it spins.
Overall, its a great vacuum that could be better if Shark makes some enhancements to its app.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Amazing
on May 10, 2023
Posted by: gooseofgray
from Antigo,wisconsin
Gender:Male
[This review was collected as part of a promotion.] Very easy to use and to set up. Works amazing at getting all of the pet hair that the broom misses and all the little sand pieces that attach to your shoes. It empties itself and you only need to do it once in a while. Great item for easy cleaning.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Awesome vacuum!
on May 10, 2023
Posted by: Grandma C
from Columbus, OH
Gender:Female
[This review was collected as part of a promotion.] This vacuum is truly amazing! I have a lot of rugs throughout my house and this vacuum does a wonderful job of going right over them! I love that it is self emptying too. This is a great quality vacuum and I would highly recommend!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com