Customer reviews from Dyson
Dyson - Purifier Hot+Cool HP1 - White
Average customer rating
4.3
(71 Reviews)
Rating breakdown 71 reviews
5 Stars
46
4 Stars
14
3 Stars
2
2 Stars
5
1 Star
4
88%of customers recommend this product.
(
49 out of
56)
Customer Reviews for Dyson - Purifier Hot+Cool HP1 - White
Posted by: Cml52
Verified Purchase:Yes
I am very happy with this multiple function unit. It heats up a small room very quickly and is quite.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, December 2, 2025
Thank you for sharing your feedback. We’re delighted to hear that you’re very happy with your Dyson multi-function unit, and that it heats up a small room quickly while operating quietly. It’s wonderful to know it’s meeting your needs so well. If you ever have any concerns, please don’t hesitate to reach out to us via live chat or call so we can assist you with the best possible resolution. Your satisfaction is important to us, and we remain committed to helping you get the most from your Dyson products. Thank you again for your input.
Written by a customer while visiting Dyson
Posted by: Mer52!
Gender:Female
Verified Purchase:Yes
I love the fan/heater! It was a little hard to understand how to operate it but once I did, I was enjoying it.
Response from DysonBy Dyson Customer Service, December 2, 2025
We’re so pleased your Dyson fan/heater has become a source of comfort. Thank you for mentioning the initial setup experience. It’s helpful feedback, and we’re thrilled you’re now enjoying the product fully.
Written by a customer while visiting Dyson
Posted by: JR combine Texas
Gender:Female
Verified Purchase:Yes
This is one of the best purchases that I have made this year Air purifier cooler heater. I can’t say how happy I am that I I bought this Dyson product. It cools my house and heats my house faster than my mini split. AC I can only hope the air purifier is performing the same. love love love this product
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, December 4, 2025
Thank you for sharing your feedback. We’re delighted to hear that you’re enjoying all three features of your Dyson air purifier, cooler, and heater, and that it’s been one of your best purchases this year. It’s great to know it cools and heats your home faster than your mini split AC, and we appreciate your confidence in the air purifier as well. If you have any concerns or need further assistance, please reach out to us via live chat or call so that we can provide the best possible resolution. Your satisfaction is important to us, and we remain committed to helping you get the most from your Dyson solutions. Thank you again for your input.
Written by a customer while visiting Dyson
Posted by: BobF
Gender:Male
Verified Purchase:Yes
This is the second one 1 ordered. Have them in different rooms. Actually ordered a third one and gave to my son for a gift for his house. These work GREAT. Heat takes care of my entire bedroom and family room. It’s quiet and effective. Highly recommend it.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, December 4, 2025
We truly appreciate your glowing words and the trust you have placed in Dyson. It is wonderful to know our technology has seamlessly become part of your home, bringing comfort and quiet efficiency to multiple rooms and even serving as a thoughtful gift for your son. Hearing how it delivers warmth and performance exactly where you need it inspires us to keep innovating for families like yours. Thank you for recommending us so enthusiastically; we are proud to have earned your confidence and delighted to be part of your everyday living experience.
Written by a customer while visiting Dyson
Posted by: DonW
Gender:Male
Verified Purchase:Yes
Works very well for its size. Warms my 200 sf room fine.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, December 4, 2025
Thank you for sharing your wonderful review! We are delighted to hear that your Dyson Heat/Cool is delivering impressive performance for its size and keeping your 200 sq. ft. room perfectly comfortable. It’s inspiring to know the product is bringing both warmth and convenience into your everyday routine, and we are thrilled that it has exceeded your expectations. Your feedback truly motivates us to continue designing technology that enhances comfort and ease at home.
Written by a customer while visiting Dyson
Posted by: Maxin
Gender:Female
Verified Purchase:Yes
It cools and heats the room really well. Plus, purifies the air! My sleep is so much better now.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, December 18, 2025
Your review is a joy to read. The Dyson purifier was designed to combine multiple features in one sleek unit, and we’re glad it’s working so well for you. Hearing that it’s not only keeping your space comfortable but also improving your sleep makes all the effort worthwhile. We’re grateful for your feedback.
Written by a customer while visiting Dyson
Posted by: cellerdwellar
Verified Purchase:Yes
Using this for a partially basement space and find the air quality reports really helpful. Using the app to monitor the space when I'm not in the space is also really awesome. The heater is warm! Excited to test the cooling possibilities once the seasons change. Only thing - wouldn't recommend ordering directly from vendor website. Tracking and delivery were dicey, no support.
Response from DysonBy Dyson Customer Service, January 7, 2026
Thank you so much for sharing your thoughtful review. We’re delighted to hear how helpful you’ve found the air quality reports, the convenience of monitoring your basement space through the app, and the warmth of the heater, and we’re excited with you as you look forward to testing the cooling features in the coming seasons. Your feedback is invaluable to us, and while we’re thrilled that the product is meeting your needs, we also appreciate your comments regarding the ordering experience, which helps us improve further. We truly value your support and look forward to continuing to bring comfort and innovation to your home.
Written by a customer while visiting Dyson
Customer Rating
2
Great purifier, scheduling is worthless for heat
on February 1, 2026
Posted by: TroyW
Gender:Male
Verified Purchase:Yes
I had the same model before and loved it. It lasted 10 years, had to replace it recently. The newer model is noisy even when it’s just sitting there monitoring the air. When you turn the fan comes on it really gets going, even on night mode it’s annoyingly loud. The worse part is I also use it to keep the chill off a larger room in the house. I’d program it for the evenings and forget about it. Now it won’t come on to heat unless you manually turn it on (new UL standard) so… It sits there making noise all the time, only comes on when air is bad (never is). If it does come on it blows cold air as it won’t heat automatically. I assume I’ll have a similar issue in the summer. The new update has made scheduling the machine worthless as a “hot n cold” purifier. I am extremely disappointed in this. Just know it’s good if you want a purifier, any hot or cold function is manual now.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, February 2, 2026
Hello, thank you very much for sharing your experience with us. We are truly sorry to hear that your new Purifier Hot+Cool HP1 has not met your expectations, especially after your previous model served you so well for many years. We understand how disappointing and inconvenient these changes must feel, particularly concerning the increased noise and the recent updates to manual heating and scheduling under the new safety standards. Please be assured that we are here to support you and would be happy to assist you in resolving these concerns. We kindly request you to contact us through Dyson live chat or Dyson phone support, where our team can look into the matter in detail and guide you through any possible settings or adjustments that might improve your experience. Thank you once again for your patience and for choosing Dyson. We are committed to ensuring you receive the assistance you need.
Written by a customer while visiting Dyson