Customer reviews from Dyson
Dyson - Purifier Hot+Cool HP1 - White/White
Average customer rating
4.3
(89 Reviews)
Rating breakdown 89 reviews
5 Stars
57
4 Stars
17
3 Stars
4
2 Stars
5
1 Star
6
85%of customers recommend this product.
(
58 out of
68)
Customer Reviews for Dyson - Purifier Hot+Cool HP1 - White/White
Posted by: HydeMama3
Gender:Female
Verified Purchase:Yes
I really like the heating & cooling functionality of this unit but only gave it 3 stars because the reason I bought it in the first place was having the capability to turn the device on/off remotely. And come to find out the device will only turn on cold air through the app which does me no good in the middle of winter. In hind sight I wish I’d just gone with a cheaper machine because that was the main reason I wanted it in the first place.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, January 12, 2026
Hi, thank you for sharing your feedback with us. We’re sorry to hear that the app functionality didn’t meet your expectations, and we truly appreciate you taking the time to let us know. Your input is valuable and helps us improve our products and features. If you’re experiencing any performance issues, please reach out to us via live chat at http://ms.spr.ly/6420tfiYj or call our support team at 866-693-9766. Our team is available Monday to Friday from 8:00 AM to 8:00 PM CST, and Saturday from 9:00 AM to 6:00 PM CST. We’ll be happy to assist you further.
Written by a customer while visiting Dyson
Posted by: cellerdwellar
Verified Purchase:Yes
Using this for a partially basement space and find the air quality reports really helpful. Using the app to monitor the space when I'm not in the space is also really awesome. The heater is warm! Excited to test the cooling possibilities once the seasons change. Only thing - wouldn't recommend ordering directly from vendor website. Tracking and delivery were dicey, no support.
Response from DysonBy Dyson Customer Service, January 7, 2026
Thank you so much for sharing your thoughtful review. We’re delighted to hear how helpful you’ve found the air quality reports, the convenience of monitoring your basement space through the app, and the warmth of the heater, and we’re excited with you as you look forward to testing the cooling features in the coming seasons. Your feedback is invaluable to us, and while we’re thrilled that the product is meeting your needs, we also appreciate your comments regarding the ordering experience, which helps us improve further. We truly value your support and look forward to continuing to bring comfort and innovation to your home.
Written by a customer while visiting Dyson
Posted by: Jenkins
Verified Purchase:Yes
It is a great machine. I am however very unhappy with the fact that I can not control the heat setting with the app. Part of the reason that I got this new one is that the old one had this feature. I spent a lot of money on a machine that has less features.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, December 20, 2025
Thank you for sharing your thoughtful feedback. We are delighted to hear that you find the machine great, and we truly value your comments about app heat control. Your experience matters to us, and we would love the opportunity to make it even better for you. Our dedicated chat and voice support teams are ready to assist, please reach out to them, so we can explore solutions together and ensure you get the very best from your styling tools. Your satisfaction is our priority, and we sincerely appreciate you taking the time to share your input.
Written by a customer while visiting Dyson
Posted by: Maxin
Gender:Female
Verified Purchase:Yes
It cools and heats the room really well. Plus, purifies the air! My sleep is so much better now.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, December 18, 2025
Your review is a joy to read. The Dyson purifier was designed to combine multiple features in one sleek unit, and we’re glad it’s working so well for you. Hearing that it’s not only keeping your space comfortable but also improving your sleep makes all the effort worthwhile. We’re grateful for your feedback.
Written by a customer while visiting Dyson
Posted by: Nope
Verified Purchase:Yes
This barely heats and should only be labeled,as a purifier.
Response from DysonBy Dyson Customer Service, December 12, 2025
Hi there, thank you for sharing your feedback. We’re sorry to hear that the heating function hasn’t met your expectations and that the device feels more like a purifier than a heater. We understand how disappointing this must be when you were expecting effective heating performance. If you still have concerns, please reach out to us via live chat or call so we can assist you with the best possible resolution. Your satisfaction is important to us, and we remain committed to helping you get the most from your Dyson products. Thank you again for your input.
Written by a customer while visiting Dyson
Posted by: Steveg1228
Gender:Male
Verified Purchase:Yes
Quiet operation, heating is ok. I wish the airflow could be stronger.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, December 9, 2025
Thank you for sharing your feedback with us. We’re pleased to hear that you are satisfied with the quiet operation and heating performance, and we completely understand your wish for stronger airflow. Your input is very valuable to us, and we truly appreciate you taking the time to let us know about your experience. If you face any performance issues with your Dyson, please do not hesitate to connect with us via live chat or call, our agents will be more than happy to assist you.
Written by a customer while visiting Dyson
Posted by: JSR_15
Gender:Male
Verified Purchase:Yes
We had an old Dyson heater that lasted for years but it was time to replace it. We use it to heat a porch that doesn't have any other heating.
The new HP1 does a much better job at heating but there are two things I don't like about it that keep me from giving it a five star rating:
1. The heat function can no longer be controlled from the app or from Alexa. With our old Dyson, I had a routine that turned the heat down to 50 degrees from 10 PM - 6 am and then to 68 degrees for the rest of the day. That's not possible anymore and can only be done manually from the remote control. I don't know why this feature was removed.
2. With the old Dyson, I could simply say "Alexa, Dyson Purifier off." Now this takes three separate steps: "Alexa, Dyson skill" "Alexa Dyson Purifier off" "Alexa exit"
So the heating ability of the unit and its ability to turn 360 degrees are a big step forward compared to our old unit, but the ability to control the unit itself via Smart Home has taken a big step backwards.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, December 7, 2025
Hi there, thank you for sharing your feedback. We appreciate your detailed review noting that while the new HP1 provides stronger heating and improved rotation compared to your old Dyson heater, the removal of app and Alexa control features has impacted your experience and kept you from giving a five star rating. If you have any concerns or would like assistance with these functions, please reach out to us via live chat or call so we can provide the best possible resolution. Your satisfaction is important to us, and we remain committed to helping you get the most from your cleaning solutions. Thank you again for your input.
Written by a customer while visiting Dyson
Posted by: Nick
Gender:Male
Verified Purchase:Yes
What good is it if you can’t control the heater with your smart phone?
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, December 4, 2025
Thank you for sharing your feedback. We’re sorry to hear that you’re disappointed about not being able to control the heater with your smartphone. We understand how important smart connectivity can be for convenience, and we appreciate you highlighting this as an area for improvement. If you ever have any concerns or need further assistance, please don’t hesitate to reach out to us via live chat or call so we can provide the best possible resolution. Your satisfaction is important to us, and we remain committed to enhancing your experience with our products. Thank you again for your input.
Written by a customer while visiting Dyson