Customer reviews from Dyson
Dyson - Purifier Hot+Cool HP1 - White/White
Average customer rating
4.3
(89 Reviews)
Rating breakdown 89 reviews
5 Stars
57
4 Stars
17
3 Stars
4
2 Stars
5
1 Star
6
85%of customers recommend this product.
(
58 out of
68)
Customer Reviews for Dyson - Purifier Hot+Cool HP1 - White/White
Posted by: dsinmemphis
Gender:Female
Verified Purchase:Yes
Love it so far for heating! Very quiet and has no problem getting my rec room warm.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, February 18, 2026
Thank you for your wonderful review! We're thrilled to hear your Dyson is keeping your rec room warm and doing so quietly. Just as you hoped. Your feedback means a lot to us, and we're glad our heater is meeting your needs. If you ever have questions or need support, our team is always here to help. Thanks again for choosing Dyson and for sharing your experience!
Written by a customer while visiting Dyson
Posted by: Ahah
Gender:Female
Verified Purchase:Yes
Love it. Bought another !!!!! Very quite and warm !!!
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, February 8, 2026
Hi, thank you so much for sharing this with us, and we truly appreciate your positive feedback. It’s wonderful to hear that you’re enjoying your machine so much that you decided to purchase another one, and that you’re finding it quiet and warm. We’re really glad to know it’s meeting your expectations, and we appreciate you taking the time to let us know. If you ever need anything or have more thoughts to share, we’re here to help.
Written by a customer while visiting Dyson
Customer Rating
2
Great purifier, scheduling is worthless for heat
on February 1, 2026
Posted by: TroyW
Gender:Male
Verified Purchase:Yes
I had the same model before and loved it. It lasted 10 years, had to replace it recently. The newer model is noisy even when it’s just sitting there monitoring the air. When you turn the fan comes on it really gets going, even on night mode it’s annoyingly loud. The worse part is I also use it to keep the chill off a larger room in the house. I’d program it for the evenings and forget about it. Now it won’t come on to heat unless you manually turn it on (new UL standard) so… It sits there making noise all the time, only comes on when air is bad (never is). If it does come on it blows cold air as it won’t heat automatically. I assume I’ll have a similar issue in the summer. The new update has made scheduling the machine worthless as a “hot n cold” purifier. I am extremely disappointed in this. Just know it’s good if you want a purifier, any hot or cold function is manual now.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, February 2, 2026
Hello, thank you very much for sharing your experience with us. We are truly sorry to hear that your new Purifier Hot+Cool HP1 has not met your expectations, especially after your previous model served you so well for many years. We understand how disappointing and inconvenient these changes must feel, particularly concerning the increased noise and the recent updates to manual heating and scheduling under the new safety standards. Please be assured that we are here to support you and would be happy to assist you in resolving these concerns. We kindly request you to contact us through Dyson live chat or Dyson phone support, where our team can look into the matter in detail and guide you through any possible settings or adjustments that might improve your experience. Thank you once again for your patience and for choosing Dyson. We are committed to ensuring you receive the assistance you need.
Written by a customer while visiting Dyson
Posted by: Nylvock
Gender:Female
Verified Purchase:Yes
I bought this last month, everything works perfect, nothing to complain, recommended by my daughter. Airflow can be conveniently adjusted, as well as heating, filtration can be seen, it the air quality is good/bad, perfect for old people, no noise, can sleep good, oscillation can also be adjusted which is very important.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, January 31, 2026
Hi there, thank you for sharing your feedback. We're delighted to hear everything is working perfectly with your new purchase and that the adjustable airflow, heating, filtration display, and quiet performance are making a real difference—especially with your daughter's recommendation and your ability to sleep well. If you have any questions or ever need assistance with your Dyson, please reach out to us on live chat or call so we can provide the best possible support. Your satisfaction is important to us, and we remain committed to helping you get the most from your cleaning solutions. Thank you again for your input.
Written by a customer while visiting Dyson
Posted by: Redacted987
Verified Purchase:Yes
It’s fine, when it’s not sending me notifications saying there’s a problem with the purifier. The first time it happened, I followed the provided instructions and called support. I provided enough information to verify my product was registered and pushed back on the request for additional identifying information that was irrelevant to my issue only to be told to unplug the thing and plug it back in. When it works it does its job adequately.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, January 23, 2026
We appreciate your honesty and your persistence in seeking help when something felt off. Handling notifications and product verification shouldn’t be complicated, and we’re sorry the solution didn’t fully meet expectations. If you’d like continued support, our specialists are standing by on live chat or on the phone, ready to give your issue the attention it deserves.
Written by a customer while visiting Dyson
Posted by: Pink1102
Gender:Female
Verified Purchase:Yes
I wanted a product that could do all three purify heat and cool. This was the best product that I found to where I don’t have to with it so much i.e. changing filters and such I love this product. Would definitely recommend to anyone.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, January 21, 2026
Hello, thank you for sharing your feedback. We are delighted to hear that your Dyson purifier has met your needs for purifying, heating, and cooling—all in one machine. It’s great to know you are enjoying the convenience of minimal filter changes and effortless operation. At Dyson, we’re committed to designing products that make life easier through reliable performance and thoughtful engineering. Your recommendation means a lot to us. If you have any questions or need support in the future, please don’t hesitate to reach out to our chat or voice support team. We are always here to help.
Written by a customer while visiting Dyson
Posted by: AnnG
Gender:Female
Verified Purchase:Yes
I received this as a Christmas gift and placed it in my bedroom. Within an hour, I could feel and smell the difference in the air. Now after a few weeks, I realize I need another unit for my family room because the air is noticeably cleaner and fresher.
As an added benefit, I use the fan option at night when I’m sleeping which helps keep me cool in the South Florida heat.
As an added benefit, I use the fan option at night when I’m sleeping which helps keep me cool in the South Florida heat.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, January 15, 2026
It’s fantastic your air purifier is making such a noticeable impact on your indoor air so soon. Many owners add an extra unit for whole-home comfort, so your plan makes perfect sense. Using the fan at night combines purification with practical cooling, a win-win in hot weather. If you want help picking the right size for your family room, just reach out. Thanks for sharing your story!
Written by a customer while visiting Dyson
Posted by: Ryan24
Verified Purchase:Yes
I purchased the Dyson Purifier Hot+Cool HP1 as an upgrade/replacement from my old Hot+Cool Link. The BIGGEST downside to this (and I suppose all newer Dysons) is the UL 1278 restriction in the US which means we can no longer remotely control heating through our app. This means no scheduling at all, and in the winter months when used in the basement office, the heating function is limited. I know it’s not Dyson’s fault, but there was no mention of the UL restriction on the website and just sucks. I may have tried to spend money fixing my Heat+Cool Link instead of getting a new device.
Response from DysonBy Dyson Customer Service, January 14, 2026
Thank you for sharing your feedback with us, and we're sorry to hear the UL 1278 restriction has impacted your experience with the Dyson Purifier Hot+Cool HP1. We understand how important remote heating control and scheduling can be, especially for winter comfort and convenience. This change is due to compliance with US safety standards, which restrict remote activation of heating functions for all manufacturers. While we always aim for transparency, we appreciate your point about wanting this information to be clearer before purchase. Your feedback’s been noted and sent to our product and web teams. If there’s anything we can do to help with your current setup or if you’d like to discuss options for your older Hot+Cool Link, please reach out to us via live chat or call our support team. We’re here to help and want to make sure you get the best out of your Dyson. Thanks again for reaching out, and we hope to hear from you soon.
Written by a customer while visiting Dyson