Customer reviews from Dyson
Dyson - Purifier Hot+Cool HP1 - White
Average customer rating
4.3
(71 Reviews)
Rating breakdown 71 reviews
5 Stars
46
4 Stars
14
3 Stars
2
2 Stars
5
1 Star
4
88%of customers recommend this product.
(
49 out of
56)
Customer Reviews for Dyson - Purifier Hot+Cool HP1 - White
Posted by: Redacted987
Verified Purchase:Yes
It’s fine, when it’s not sending me notifications saying there’s a problem with the purifier. The first time it happened, I followed the provided instructions and called support. I provided enough information to verify my product was registered and pushed back on the request for additional identifying information that was irrelevant to my issue only to be told to unplug the thing and plug it back in. When it works it does its job adequately.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, January 23, 2026
We appreciate your honesty and your persistence in seeking help when something felt off. Handling notifications and product verification shouldn’t be complicated, and we’re sorry the solution didn’t fully meet expectations. If you’d like continued support, our specialists are standing by on live chat or on the phone, ready to give your issue the attention it deserves.
Written by a customer while visiting Dyson
Posted by: Joyce Teskey
Verified Purchase:Yes
Don’t waste your money the product is too expensive for what it does . I tried to return a fully boxed unit with a receipt within one day of purchase , after 4 weeks still no credit Dyson is so over rated
Response from DysonBy Dyson Customer Service, November 15, 2025
We’re sorry to hear about your experience. It’s never what we want for our customers. Waiting weeks for a return credit must have been frustrating, and we completely understand your disappointment. We’d like to look into this for you right away. Please reach out to our support team via live chat or give us a call, so we can resolve this quickly.
Written by a customer while visiting Dyson
Customer Rating
5
Great airflow coverage
on May 16, 2025
Posted by: DeeLop16
Gender:Female
[This review was collected as part of a promotion.] I got the Dyson Purifier Hot+Cool HP1 because I needed an air purifier for my bedroom that can also work as a fan and heater. I love the fact that it is not loud. I have the purifier placed on the floor and the tilting feature allows for greater coverage. I also like how the app gives you suggestions on how to improve the air quality.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: Ocean Jazz
Gender:Male
Verified Purchase:Yes
This is our third Dyson Air Purifier and the best of the three as it is controllable from my phone and provides a lot of information re air quality. The heating feature is appreciated during cooler weather. This machine is a lifesaver during the smoke intrusion from Canadian Wildfires in Manitoba and Ontario affecting a once pristine northern Michigan.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: Nick
Gender:Male
Verified Purchase:Yes
What good is it if you can’t control the heater with your smart phone?
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, December 4, 2025
Thank you for sharing your feedback. We’re sorry to hear that you’re disappointed about not being able to control the heater with your smartphone. We understand how important smart connectivity can be for convenience, and we appreciate you highlighting this as an area for improvement. If you ever have any concerns or need further assistance, please don’t hesitate to reach out to us via live chat or call so we can provide the best possible resolution. Your satisfaction is important to us, and we remain committed to enhancing your experience with our products. Thank you again for your input.
Written by a customer while visiting Dyson
Posted by: Nope
Verified Purchase:Yes
This barely heats and should only be labeled,as a purifier.
Response from DysonBy Dyson Customer Service, December 12, 2025
Hi there, thank you for sharing your feedback. We’re sorry to hear that the heating function hasn’t met your expectations and that the device feels more like a purifier than a heater. We understand how disappointing this must be when you were expecting effective heating performance. If you still have concerns, please reach out to us via live chat or call so we can assist you with the best possible resolution. Your satisfaction is important to us, and we remain committed to helping you get the most from your Dyson products. Thank you again for your input.
Written by a customer while visiting Dyson
Posted by: Samuel
Verified Purchase:Yes
Instructions are not easy to access. Print them out and enclose them.
Response from DysonBy Dyson Customer Service, November 15, 2025
We’re grateful for your honest feedback. We’re sorry the instructions weren’t easy to access, and we understand how important clear guidance is. Your suggestion to include printed directions is appreciated and will be shared with our team. If you need help right now, please reach out to our support team via live chat or phone. We’ll be glad to assist you.
Written by a customer while visiting Dyson
Posted by: Steveg1228
Gender:Male
Verified Purchase:Yes
Quiet operation, heating is ok. I wish the airflow could be stronger.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, December 9, 2025
Thank you for sharing your feedback with us. We’re pleased to hear that you are satisfied with the quiet operation and heating performance, and we completely understand your wish for stronger airflow. Your input is very valuable to us, and we truly appreciate you taking the time to let us know about your experience. If you face any performance issues with your Dyson, please do not hesitate to connect with us via live chat or call, our agents will be more than happy to assist you.
Written by a customer while visiting Dyson