Customer reviews from Dyson
Dyson - Purifier Hot+Cool HP1 - White
Average customer rating
4.3
(71 Reviews)
Rating breakdown 71 reviews
5 Stars
46
4 Stars
14
3 Stars
2
2 Stars
5
1 Star
4
88%of customers recommend this product.
(
49 out of
56)
Customer Reviews for Dyson - Purifier Hot+Cool HP1 - White
Posted by: jhtpd
Verified Purchase:Yes
Purchased to supplement heat in my guest room. Works extremely well to take the chill out. Heats up quickly - no need to keep on continuously as the room is somewhat small. I was nervous about a space heater but chose this because I trust Dyson.
Response from DysonBy Dyson Customer Service, December 3, 2025
Thank you for sharing your feedback. We’re delighted to hear that your Dyson heater is working so well to quickly take the chill out of your guest room and that it provides supplemental heat without needing to run continuously. It’s wonderful to know that its fast performance has eased your concerns about using a space heater and that your trust in Dyson made the choice easier. If you ever have any questions or need assistance, please connect with us via live chat or call so we can provide the best possible support. Your satisfaction is important to us, and we remain committed to helping you get the most from your Dyson solutions. Thank you again for your input.
Written by a customer while visiting Dyson
Posted by: JSR_15
Gender:Male
Verified Purchase:Yes
We had an old Dyson heater that lasted for years but it was time to replace it. We use it to heat a porch that doesn't have any other heating.
The new HP1 does a much better job at heating but there are two things I don't like about it that keep me from giving it a five star rating:
1. The heat function can no longer be controlled from the app or from Alexa. With our old Dyson, I had a routine that turned the heat down to 50 degrees from 10 PM - 6 am and then to 68 degrees for the rest of the day. That's not possible anymore and can only be done manually from the remote control. I don't know why this feature was removed.
2. With the old Dyson, I could simply say "Alexa, Dyson Purifier off." Now this takes three separate steps: "Alexa, Dyson skill" "Alexa Dyson Purifier off" "Alexa exit"
So the heating ability of the unit and its ability to turn 360 degrees are a big step forward compared to our old unit, but the ability to control the unit itself via Smart Home has taken a big step backwards.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, December 7, 2025
Hi there, thank you for sharing your feedback. We appreciate your detailed review noting that while the new HP1 provides stronger heating and improved rotation compared to your old Dyson heater, the removal of app and Alexa control features has impacted your experience and kept you from giving a five star rating. If you have any concerns or would like assistance with these functions, please reach out to us via live chat or call so we can provide the best possible resolution. Your satisfaction is important to us, and we remain committed to helping you get the most from your cleaning solutions. Thank you again for your input.
Written by a customer while visiting Dyson
Posted by: Jenkins
Verified Purchase:Yes
It is a great machine. I am however very unhappy with the fact that I can not control the heat setting with the app. Part of the reason that I got this new one is that the old one had this feature. I spent a lot of money on a machine that has less features.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, December 20, 2025
Thank you for sharing your thoughtful feedback. We are delighted to hear that you find the machine great, and we truly value your comments about app heat control. Your experience matters to us, and we would love the opportunity to make it even better for you. Our dedicated chat and voice support teams are ready to assist, please reach out to them, so we can explore solutions together and ensure you get the very best from your styling tools. Your satisfaction is our priority, and we sincerely appreciate you taking the time to share your input.
Written by a customer while visiting Dyson
Posted by: HydeMama3
Gender:Female
Verified Purchase:Yes
I really like the heating & cooling functionality of this unit but only gave it 3 stars because the reason I bought it in the first place was having the capability to turn the device on/off remotely. And come to find out the device will only turn on cold air through the app which does me no good in the middle of winter. In hind sight I wish I’d just gone with a cheaper machine because that was the main reason I wanted it in the first place.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, January 12, 2026
Hi, thank you for sharing your feedback with us. We’re sorry to hear that the app functionality didn’t meet your expectations, and we truly appreciate you taking the time to let us know. Your input is valuable and helps us improve our products and features. If you’re experiencing any performance issues, please reach out to us via live chat at http://ms.spr.ly/6420tfiYj or call our support team at 866-693-9766. Our team is available Monday to Friday from 8:00 AM to 8:00 PM CST, and Saturday from 9:00 AM to 6:00 PM CST. We’ll be happy to assist you further.
Written by a customer while visiting Dyson
Posted by: Pink1102
Gender:Female
Verified Purchase:Yes
I wanted a product that could do all three purify heat and cool. This was the best product that I found to where I don’t have to with it so much i.e. changing filters and such I love this product. Would definitely recommend to anyone.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, January 21, 2026
Hello, thank you for sharing your feedback. We are delighted to hear that your Dyson purifier has met your needs for purifying, heating, and cooling—all in one machine. It’s great to know you are enjoying the convenience of minimal filter changes and effortless operation. At Dyson, we’re committed to designing products that make life easier through reliable performance and thoughtful engineering. Your recommendation means a lot to us. If you have any questions or need support in the future, please don’t hesitate to reach out to our chat or voice support team. We are always here to help.
Written by a customer while visiting Dyson
Posted by: Nylvock
Gender:Female
Verified Purchase:Yes
I bought this last month, everything works perfect, nothing to complain, recommended by my daughter. Airflow can be conveniently adjusted, as well as heating, filtration can be seen, it the air quality is good/bad, perfect for old people, no noise, can sleep good, oscillation can also be adjusted which is very important.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, January 31, 2026
Hi there, thank you for sharing your feedback. We're delighted to hear everything is working perfectly with your new purchase and that the adjustable airflow, heating, filtration display, and quiet performance are making a real difference—especially with your daughter's recommendation and your ability to sleep well. If you have any questions or ever need assistance with your Dyson, please reach out to us on live chat or call so we can provide the best possible support. Your satisfaction is important to us, and we remain committed to helping you get the most from your cleaning solutions. Thank you again for your input.
Written by a customer while visiting Dyson
Posted by: Link29455
Verified Purchase:Yes
Bought it based on reviews, but after getting it home, I was disappointed in the amount of heat it put off. I also don’t like I can’t control the heat from the app. I know it’s not Dyson’s fault, but it’s a negative. It was nice to look at but ultimately didn’t put out enough air to my liking. I immediately returned it the next day.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, February 18, 2026
Thank you for sharing your feedback with us. We’re sorry to hear that the product didn’t meet your expectations, particularly regarding the heat output and the lack of app‑based heat control. We appreciate you taking the time to let us know, as insights like yours help us continue improving our products and overall experience. We understand how disappointing it can be when something doesn’t perform the way you hoped, and we’re glad you were able to return it promptly. To help make things better, we kindly ask that you reach out to us via live chat or phone support. Our team is here to help you and provide any further assistance you may need. Thank you again for your review and for giving it a try. We’re always here to support you.
Written by a customer while visiting Dyson
Posted by: Nene64
Verified Purchase:Yes
I bought this in addition to another Dyson bought last year to help keep my room cool with having hot flashes during the winter while using the heat. I’m happy with the way it filters dust and allergens the air. It sounds like white noise which helps me sleep.
Written by a customer while visiting Dyson