Customer reviews from Dyson
Dyson - Purifier Hot+Cool HP1 - White/White
Average customer rating
4.3
(89 Reviews)
Rating breakdown 89 reviews
5 Stars
57
4 Stars
17
3 Stars
4
2 Stars
5
1 Star
6
85%of customers recommend this product.
(
58 out of
68)
Customer Reviews for Dyson - Purifier Hot+Cool HP1 - White/White
Posted by: Little student
Gender:Female
Verified Purchase:Yes
This new Dyson replaces one I had for several years. I love the fact that it’s cordless. I use it primarily on wood and tile floors, where it does a great job. It seems a bit quieter than our last Dyson. It’s very effective at picking up debris. I am so glad to have it.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, March 3, 2026
We appreciate your continued trust in Dyson for your cleaning needs. Knowing your new vacuum is both quieter and more effective at picking up debris shows we’re making real strides in user comfort and performance. Cordless convenience is a game changer, and we’re glad it’s making your home care even easier.
Written by a customer while visiting Dyson
Posted by: screenit14
Verified Purchase:Yes
why no heating function on app to changed the temperature setting.
Response from DysonBy Dyson Customer Service, March 4, 2026
Hi there, thank you for your review, and we’re glad to hear you’re enjoying the unit. We understand your interest in adjusting the heating temperature through the app, and we appreciate you sharing this suggestion with us. We’d love the chance to look into this further and support you directly, so we warmly invite you to reach out to our live chat or call support team. They’ll be happy to guide you and help enhance your experience. Your satisfaction matters to us, and we’re here to help.
Written by a customer while visiting Dyson
Posted by: Chris
Gender:Male
Verified Purchase:Yes
Purchased in an emergency situation, now I use it regularly. Nice addition to take the chill out in the room I’m in.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, March 2, 2026
Thank you so much for sharing your experience and choosing Dyson during an urgent moment. We’re thrilled to hear your machine has become a regular part of your routine and adds extra comfort to your space. It’s wonderful to know it’s making a real difference and helping you stay cosy when you need it most. We truly appreciate your feedback, and you taking the time to let us, and others, know how well your Dyson is working for you!
Written by a customer while visiting Dyson
Posted by: Fred
Gender:Male
Verified Purchase:Yes
The Dyson HP1 is everything we hoped it would be. Quiet operation, appropriate airflow and an informative display all make this an efficient device. During our recent South Florida cold spell, the HP1 kept our main bedroom at a pleasant temperature, eliminating the need to use our electric central heating system. We highly recommend the Dyson HP1.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, February 27, 2026
Hi there, we really appreciate your feedback. It’s great knowing the HP1 helped keep your main bedroom cozy and that you’ve found it efficient and easy to use. Should you need any help or have questions down the line, please get in touch through live chat or a quick call.
Written by a customer while visiting Dyson
Posted by: Alex87
Gender:Male
Verified Purchase:Yes
The fan or cool air isn’t as good as I thought. Even set at 10 for the fan, it isn’t much better than a regular much cheaper fan
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, February 26, 2026
Thank you for sharing your feedback. It’s valuable to us. We appreciate your honest thoughts about the fan and cool air performance, and we’re sorry to hear it didn’t meet your expectations. Your review highlights what matters most to users and helps us keep improving. If you have any suggestions or specific features you'd like to see, please let us know!
Written by a customer while visiting Dyson
Posted by: Heat
Verified Purchase:Yes
So annoyed you can’t turn the heat on with the remote nor set a heat schedule.
Response from DysonBy Dyson Customer Service, February 26, 2026
Thank you for sharing this feedback with us. We understand how disappointing it feels when you can’t turn the heat on by remote or set a heat schedule, especially when those features would make daily use much more convenient. Your comments are genuinely appreciated, and we’ve shared them with our product team, so they can continue improving the experience. If you’d like help exploring the current settings or making sure everything is working as expected, our team is here for you. You can reach us through live chat or by phone support, and we’ll be happy to walk you through anything you need.
Written by a customer while visiting Dyson
Posted by: intr
Gender:Male
Verified Purchase:Yes
bought this about 5 weeks ago. we use it primarily in our LR, keeps it nice especially on these record cold days. like how it purifies the air. it’s very quiet. haven’t received our electric bill yet.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, February 21, 2026
Hi, thank you so much for sharing your positive experience with us. We truly appreciate your feedback, and we’re glad to hear that your machine has been keeping your space comfortable and that you’re enjoying how quietly and effectively it purifies the air. It’s wonderful to know it’s been a great addition to your home, and we’re grateful you took the time to let us know. If you ever need any support or have questions down the road, we’re always here and happy to help.
Written by a customer while visiting Dyson
Posted by: Link29455
Verified Purchase:Yes
Bought it based on reviews, but after getting it home, I was disappointed in the amount of heat it put off. I also don’t like I can’t control the heat from the app. I know it’s not Dyson’s fault, but it’s a negative. It was nice to look at but ultimately didn’t put out enough air to my liking. I immediately returned it the next day.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, February 18, 2026
Thank you for sharing your feedback with us. We’re sorry to hear that the product didn’t meet your expectations, particularly regarding the heat output and the lack of app‑based heat control. We appreciate you taking the time to let us know, as insights like yours help us continue improving our products and overall experience. We understand how disappointing it can be when something doesn’t perform the way you hoped, and we’re glad you were able to return it promptly. To help make things better, we kindly ask that you reach out to us via live chat or phone support. Our team is here to help you and provide any further assistance you may need. Thank you again for your review and for giving it a try. We’re always here to support you.
Written by a customer while visiting Dyson