Customer reviews from keurig.com
Keurig - 2.0 K550 Coffeemaker - Black/Dark Gray
Average customer rating
4.2
(8,419 Reviews)
Rating breakdown 8,419 reviews
5 Stars
4,062
4 Stars
2,967
3 Stars
557
2 Stars
305
1 Star
528
86%of customers recommend this product.
(
7,147 out of
8,290)
Customer Reviews for Keurig - 2.0 K550 Coffeemaker - Black/Dark Gray
Customer Rating
3
For the price, could be better.
on May 3, 2015
Posted by: DJ
from NEW BRIGHTON, MN
Verified Purchase:No
Don't like that I have to manually change the cup size for every cup than the manufactured set setting of 8 oz.Would like to be able to lock it at 10oz for each cup brewed. Just started using and the coffee doesn't seem to be very hot when brewed.
Pros: Stylish, Easy to use
Cons: Limited Features, Coffee Doesn't Stay Hot, Long Brew Time
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
2
Disappointed
on May 9, 2015
Posted by: Jo Mamma
from Indiana
Verified Purchase:No
We have owned 3 prior keurig makers. Very disappointed we have k-cups that our new 2.0 will not work. We have all ready called customer service for a tool to use weekly so water will disburse. Ugh.
Cons: Complicated Controls, Loud
No, I would not recommend this to a friend.
Response from keurig.comBy May 20, 2016
We truly apologize for the inconvenience regarding your brewer and k-cups that won't brew in your K550 brewing system. Our Customer Service Team would be more than happy to assist you. Please give them a call at 866-901-2739.
Written by a customer while visiting keurig.com
Customer Rating
1
Not a happy customer
on May 10, 2015
Posted by: Todd C
from Rochester, MI
Verified Purchase:No
I am very disappointed in this machine. I was excited about getting a machine that makes Carafes. But I have had multiple problems with this machine. It doesn't shut off automatically even though I have it set to turn off after 1 hour. About 50% of the time it brews incredibly slow and spits out coffee grounds. Sometimes it fails to make the serving size completely (usually 2 oz short or more). The machine is noisier than my previous Keurig even though it is supposed to be quieter.
Pros: Large Pot
Cons: Spits Out Coffee Grounds, Noisy, Doesn't Make 12 Oz Size, Variation In Amounts, Doesn't Shut Off, Incredibly Slow Sometimes
No, I would not recommend this to a friend.
Response from keurig.comBy May 20, 2016
We understand your frustration and want to help. Call our Customer Service at 866-901-2739.
Written by a customer while visiting keurig.com
Customer Rating
1
Overpriced, dust collecting lemon!
on May 12, 2015
Posted by: I just want coffee!!!
from Central, VA
Verified Purchase:No
I love coffee and saving time, so when I saw this machine on sale on Cyber Monday, I ordered it without hesitation. It worked perfectly for me for 2 months. Then on a day when it snowed like crazy and we were in a state of emergency, this thing just stopped working. I have been trying to get a hold of customer service ever since. I didn't spend this much money on a machine to have to take it apart and try to fix it myself. No! I buy it and expect it to do what it is supposed to do, make me coffee. Instead, I have resorted back to "Old Faithful" and set the brew timer. I've used it daily for 6 years and never once had to take it apart, just change out the filter. I guess the positive is that the grinder going off prevents me from hitting snooze. Don't waste your money, it's a novel idea, but apparently there's too many "little" things that can break and go wrong. Good luck trying to get a replacement or refund. It's been 3 months and mine is still collecting dust on my counter. Thanks Keurig!
No, I would not recommend this to a friend.
Response from keurig.comBy May 20, 2016
Thank you for sharing. We truly apologize for the inconvenience regarding your brewer and want to help. Let us help fix this. Call our Customer Care team at 866-901-2739.
Written by a customer while visiting keurig.com
Customer Rating
1
My experience
on May 12, 2015
Posted by: Dona
from Houston,TX
Verified Purchase:No
My issue is that the needle clogs up with coffee grounds and every day has to be cleaned with a silly little device that was sent to me. I'm very disappointed in the 2.0 version. Not normal the way you have to clean it.
No, I would not recommend this to a friend.
Response from keurig.comBy May 20, 2016
We're sorry to hear that you are having problems with your brewer and want to help. Please contact our Customer Service Department at 1 866 901 BREW (2739). Representatives are available 7 days a week from 7 a.m. to midnight eastern standard time. We look forward to your call.
Written by a customer while visiting keurig.com
Customer Rating
4
Great New Brewing System
on May 13, 2015
Posted by: Anonymous
from Lancaster, NY
Verified Purchase:No
Very nice new brewer although I was a huge fan of the plantinum. My only complaint is I do miss the larger cup size (travel size). The sizes available are small to regular which offer different strengths but I prefer and loved the larger size cup of coffee.
Pros: Stylish, Easy to use, Easy to clean, Brews quickly
Cons: Limited Features
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
nice
on May 16, 2015
Posted by: Anonymous
from florida
Verified Purchase:No
Coffee & Tea
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
4
upgrading to Keurig 2.0
on May 17, 2015
Posted by: Anonymous
from Mathews VA
Verified Purchase:No
Takes getting used to. The Drip Tray should have a more positive attachment. It comes loose too easily and leads to spilled hot drrinks.
Pros: Multiple Settings, Brews quickly, Large Pot, Quiet
Cons: Complicated Controls
I would recommend this to a friend!
Written by a customer while visiting keurig.com