Customer reviews from keurig.com
Keurig - 2.0 K550 Coffeemaker - Black/Dark Gray
Average customer rating
4.2
(8,419 Reviews)
Rating breakdown 8,419 reviews
5 Stars
4,062
4 Stars
2,967
3 Stars
557
2 Stars
305
1 Star
528
86%of customers recommend this product.
(
7,147 out of
8,290)
Customer Reviews for Keurig - 2.0 K550 Coffeemaker - Black/Dark Gray
Customer Rating
3
Dissappointing
on December 20, 2014
Posted by: Larry
from Rockledge, FL
Dissappointing ... After using this system and reading about the serving temperatures. I purchased a digital thermometer only to find the coffee being brewed at 160 degrees. Not 192 .. I also am disappointed there is no way to brew your own ground coffee..
Pros: Brews quickly, Stylish, Easy to use, Easy to clean
Cons: Coffee Doesn't Stay Hot, Coffee Temp
No, I would not recommend this to a friend.
Response from keurig.comBy May 20, 2016
That doesn't sound right. For K-Cup packs, the brew temperature is set at 193 degrees Fahrenheit. For Vue and K-Carafe packs, the brew temperature is set at 197 degrees Fahrenheit. These settings are the highest of any Keurig brewers. If you brew temperature is set only to 160 degrees Fahrenheit, please call our Customer Care team at 866-901-2739 and they will try to fix this problem.
Written by a customer while visiting keurig.com
Customer Rating
2
Love Keurig but disappointed in this machine
on November 10, 2015
Posted by: Chris
from PA
Verified Purchase:No
You would think that for the price I would have more brew size options.
Pros: Brews quickly
Cons: Only Brews Up To 10 Oz, Can't Make A Large Cup
No, I would not recommend this to a friend.
Response from keurig.comBy May 20, 2016
“Hi Ali, have you heard about our K-MUG pods? Visit www.keurig.com and check them out as they will allow you brew cups over 10 oz without having to use a Carafe
Written by a customer while visiting keurig.com
Customer Rating
3
Not a fully functioning coffee brewer
on November 10, 2015
Posted by: CatDad
from Scranton, PA
Verified Purchase:No
Keurig has disabled some functionality on this brewer. In order to gain full functionality, this brewer needs to be hacked. The procedure for this can be found on the internet. Once you get the brewer to work the way that you want to, it does make good coffee. Also, its a little loud when its brewing coffee. When I bought this brewer I thought that it would be a nice upgrade, instead it is a downgrade to certain degree.
Pros: It makes good coffee, Multiple Settings, Easy to clean, Stylish
Cons: Limited Controls, Requires Hack, Limited Features, Loud
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Absolutely Hate This System
on December 6, 2015
Posted by: Old Keurig Customer, New Brand Shopping
from Richboro, PA
Verified Purchase:No
This is now my 10th Keurig system I have purchased. And it is the worst ever. Can not brew more then 10oz's with the KPod. Very few choices of flavors for the KMug. We are 16oz travel mug users and the machine is basically useless for us. All our previous systems we could brew a 16oz cup from the KPod. I do believe Keurig is just trying to make us pay more money for less KMug pods. This will be going back to Keurig. Guess I need to look for a new brand of system. Sad!!!!!!
Pros: Cafe
Cons: Holding For Hotwater, Kmug Options Limited
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
3
dissapointed
on January 22, 2016
Posted by: Deb
from state college, pa.
Verified Purchase:No
purchased this model little over a month ago after my platinum model died. am very disappointed in the brewing temp. does not seem to get hot enough like the platimun model did, I have to heat extra minute in micro wave to get hot enough to last in my mug at work. the platinum model I could also put my mug under the drip spout, this model I can not, so I have to poor from one cup to my mug which creates a mess and takes more time to get my coffee ready to go on the road, then I have another cup to clean. other than that, this model is easy to use and does hold more water.
Pros: Easy to use
Cons: Does not brew hot enough
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
2
Not worth the money & not quick at all
on January 30, 2016
Posted by: detention cook
from Michigan
We had the Vue brewer and the cups for that were pricey so we thought this brewer would be great. I like to use a hot water function but this 2.0 550 brewer will only let you get 6oz at a time and you have to stand and hold the button to get it. We have issues with the pressure of the brewer blowing out the K-cups and spewing grounds all over, not fun when waking up and getting your first cup of coffee. I will look into a different model for my camper. I still use the VUE brewer in my office and still love that one just not the option for cups. In my opinion this is not worth the money and is poorly designed. Absolutely would NOT recommend this brewer to anyone
Pros: Can Use Different Pods, Can Brew A Carafe, Set To Turn On Off
Cons: Coffee Is Not Always Hot, Cup Sizes Could Be Larger, Water Option Is Horrible, Takes Too Long To Brew, Carafe Is Not Worth It, HARD TO CLEAN, Spews Coffee Grounds, Breaks K-cups Often, Has To Descale Often, Noisey
No, I would not recommend this to a friend.
Response from keurig.comBy May 20, 2016
Hello and thank you for your review. We're sorry to hear you're disappointed with your new 2.0 brewer. We would love to help and improve your experience. At your soonest convenience, please contact our consumer care team at 866-901-2739. Our representatives are available seven days a week from 7:00 am to Midnight, Est. We look forward to your call.
Written by a customer while visiting keurig.com
Customer Rating
1
Unacceptably disappointed
on January 30, 2016
Posted by: Rob
from Cincinnati, Oh
Verified Purchase:No
My wife and I are coffee drinkers and were extremely disappointed in this machine. The machine has no temperature control to get hotter and the maintenance is ridiculous too. Poorly built machine. I have the Keurig k65 much better brewer with temperature control.
Pros: None
Cons: No Tempature Control, Not hot enough, Carafe Useless Not Hot
No, I would not recommend this to a friend.
Response from keurig.comBy May 20, 2016
Oh no! This is not what we like to hear. We can certainly understand your frustration and would be happy to help resolve your issue. At your soonest convenience, please contact our consumer care team. We are available seven days a week from 7:00 am to Midnight, Est. and can be reached at 866-901-2739. We look forward to your call!
Written by a customer while visiting keurig.com
Customer Rating
1
What a cheap plastic expensive coffee maker
on February 21, 2016
Posted by: Coffee Woman
from North Dakota
Verified Purchase:No
This was the first Keurig I bought. The pods for the carafe are only found online where I live. I must clean it with this bulb looking device sent with no direction on how to use it to clean the pins. Takes way to much time to deal with this. Then when my husband needed to set it to turn on in the am for work, we started to realize that the coffee maker does not keep time. I reset to factory settings, and still does not keep time. I plugged and unplugged, yet still wont keep the time. I will be calling to see if I can return this disappointing purchase. Owned about 3-4 months now.
Pros: Multiple Settings, Large Pot
Cons: Coffee Doesn't Stay Hot, Does Not Keep Time, Must Clean The Pins Often, HARD TO CLEAN, Filter Holder Broke, Loud
No, I would not recommend this to a friend.
Response from keurig.comBy May 20, 2016
Oh no! This is not what we like to hear. We can certainly understand your frustration and would be happy to help resolve your issue. At your soonest convenience, please contact our consumer care team. We are available seven days a week from 7:00 am to Midnight, Est. and can be reached at 866-901-2739. We look forward to your call!
Written by a customer while visiting keurig.com