Customer reviews from keurig.com
Keurig - 2.0 K550 Coffeemaker - Black/Dark Gray
Average customer rating
4.2
(8,419 Reviews)
Rating breakdown 8,419 reviews
5 Stars
4,062
4 Stars
2,967
3 Stars
557
2 Stars
305
1 Star
528
86%of customers recommend this product.
(
7,147 out of
8,290)
Customer Reviews for Keurig - 2.0 K550 Coffeemaker - Black/Dark Gray
Customer Rating
5
Best Brewer Ever!
on February 26, 2015
Posted by: Nurse Kari L&D
from Brighton, MI
Verified Purchase:No
This product is the brewer of all brewers. I like 1 fresh cup at a time and my husband drinks 5 at a time. We work opposite shifts, so it's great for me to make a quick cup super fast. I love all of the different flavors of K-cups. The only bummer is you have to use the Keurig brand or else it won't brew. I have found some great other coffees that I can't use because of this. But overall, well worth the money and so amazing!!!
Pros: Durable, Easy to clean, Large Pot, Multiple Settings, Easy to use, Stylish, Brews quickly
I would recommend this to a friend!
Response from keurig.comBy May 20, 2016
Hi Kari, thanks for your feedback. The My K-Cup accessory and other reusable filters are not compatible with Keurig 2.0 Brewing Technology because the brewer has no way of determining what beverage is being used or how much coffee is being added, and therefore cannot adjust to factors such as brew strength and amount of water, which could represent a safety concern. Because of this, the system will not brew unlicensed packs.
We currently offer 400 different beverages from 60 brands, including all of the top 10 best-selling coffee brands, for the Keurig 2.0 system.
.
If you own a Keurig 2.0 brewer, but currently have K-Cup packs without the Keurig Brewed seal and an outer ring on the lid, please contact our Consumer Care team at 866-950-2326 and we will be happy to help you.
Keurig Care
We currently offer 400 different beverages from 60 brands, including all of the top 10 best-selling coffee brands, for the Keurig 2.0 system.
.
If you own a Keurig 2.0 brewer, but currently have K-Cup packs without the Keurig Brewed seal and an outer ring on the lid, please contact our Consumer Care team at 866-950-2326 and we will be happy to help you.
Keurig Care
Written by a customer while visiting keurig.com
Customer Rating
4
I love it!!!
on February 26, 2015
Posted by: Gary
from Machesney Park IL.
Verified Purchase:No
I love my Keurig, but it does seem a little slow to warm up first thing in the morning. After that it is very fast to make my hot chocolate.
Pros: Durable, Stylish, Multiple Settings, Easy to clean, Large Pot, Easy to use
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
4
More or less, it's the best!
on February 26, 2015
Posted by: JRae
from Topeka, Kansas
Verified Purchase:No
This brewer gets used daily for both k-cups and carafe packs. Vue packs also work in this brewer. The carafe does not keep the coffee hot for very long, so be prepared to pour into a thermos if not consumed right away. All in all, it's my third Keurig brewer and the best so far!
Pros: Easy to use, Easy to clean, Large Pot, Durable, Multiple Settings, Brews quickly, Stylish
Cons: Coffee Doesn't Stay Hot
I would recommend this to a friend!
Response from keurig.comBy May 20, 2016
Hello, we are happy to hear from you.The included starter carafe isn’t designed for long-term consumption, so we have also introduced the Keurig 2.0 Thermal Carafe, which retains optimum beverage temperature for at least an hour. It is available for $29.99 on Keurig.com and at select retailers.
Keurig Care
Keurig Care
Written by a customer while visiting keurig.com
Customer Rating
5
Love my Keurig!
on February 26, 2015
Posted by: Angie the coffee lover
from Sacramento, ca
Verified Purchase:No
The coffee that brews is delicious and tastes the way it should, but I do wish the coffee got hotter and stayed hot for longer. The machine is very easy to use, however it does get a little noisy when heating the water. Overall I love my Keurig and would recommend it! Thanks, Keurig, for the free packs for this review.
Pros: Brews quickly, Easy to use
Cons: Coffee Doesn't Stay Hot
I would recommend this to a friend!
Response from keurig.comBy May 20, 2016
"Hi Angie thank you for letting us know here.Your Keurig 2.0 brewer brews K-Cup packs at 193 degrees Fahrenheit, and Vue and K-Carafe packs at 197 degrees Fahrenheit.Your beverage may be cooling down if you’re brewing into a cold mug. Try heating the mug by running a cleansing brew first.
If you want your brew to remain hot for a longer period of time, you might want to consider trying a warm cup or mug and warming up additives, such as milk. The Keurig 2.0 system is our quietest brewing system yet, but we’re sorry if the noise seems too loud. If you have concerns, please contact Keurig Customer Care at 866-901-BREW (866-901-2939) and they will help determine if there is any issue with the brewer."
Keurig Care
If you want your brew to remain hot for a longer period of time, you might want to consider trying a warm cup or mug and warming up additives, such as milk. The Keurig 2.0 system is our quietest brewing system yet, but we’re sorry if the noise seems too loud. If you have concerns, please contact Keurig Customer Care at 866-901-BREW (866-901-2939) and they will help determine if there is any issue with the brewer."
Keurig Care
Written by a customer while visiting keurig.com
Customer Rating
4
Wonderful Brewer
on February 26, 2015
Posted by: Nurse Kari L&D
from Brighton, MI
Verified Purchase:No
Overall a great brewer. It works well for my husband and I since we work different shifts and then I feel like I am not wasting coffee. I don't like how you can only use Keurig brand k-cups but not the end of the world. It is quick and easy to clean. We use ours several times throughout the day and have no problems. The big carafe is a bonus especially if we're having company over. Thanks, Keurig, for the free packs for this review!
Pros: Easy to clean, Durable, Large Pot, Easy to use, Multiple Settings, Stylish, Brews quickly
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
4
Keurig 2.0 K550 Brewing System
on February 26, 2015
Posted by: nhestrin
from Porter Ranch, CA
Verified Purchase:No
My wife and I are extremely happy with the new Keurig 2.0 Brewer (K550) due to it's simplicity in brewing both single cups and carafes. Provides both the ability to make strong coffee or regular coffee as well as dessert drinks. If there is a drawback to the new 2.0 unit, it is it's inability to use the older K-Cups that do not have the codes written on the top of the cups (but Keurig Customer Service will help remedy that issue with some replacement coupons for the newer K-Cups). Overall I'm very happy with my new Keurig 2.0 Brewer. "Thanks, Keurig, for the free packs for this review."
Pros: Easy to use, Large Pot, Multiple Settings, Brews quickly
Cons: Does Not Use Older K-cups
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
4
Luv my Keurig
on February 26, 2015
Posted by: Delta Coffee Drinker
from NYC
Verified Purchase:No
It's easy to use, brews quickly and coffee tastes very good. Also great for hot chocolate, cafe mocha and other flavored beverages. The whole family uses it.
Pros: Easy to clean, Durable, Brews quickly, Stylish, Easy to use, Multiple Settings
Cons: Coffee Doesn't Stay Hot
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
Love, Love, Love
on February 26, 2015
Posted by: Patti
from Benson, NC
Verified Purchase:No
Love, Love, Love this. Carafe doesn't keep coffee warm very long and could use greater variety in the larger carafe size. Other than that - this is wonderful. Very easy to set-up and use.
Pros: Large Pot, Easy to use, Brews quickly, Easy to clean, Durable, Stylish, Multiple Settings
Cons: Coffee Doesn't Stay Hot, Need More Decaf Large
I would recommend this to a friend!
Response from keurig.comBy May 20, 2016
"Hi Patti, we are happy to hear that.The carafe included with our Keurig 2.0 brewers is a great solution for people looking to brew a four-cup carafe to enjoy right away in either large travel mug sizes or to sharing when entertaining with friends and family.
The included starter carafe isn’t designed for long-term consumption, so we have also introduced the Keurig 2.0 Thermal Carafe, which retains optimum beverage temperature for at least an hour. It is available for $29.99 on Keurig.com and at select retailers."
Keurig Care
The included starter carafe isn’t designed for long-term consumption, so we have also introduced the Keurig 2.0 Thermal Carafe, which retains optimum beverage temperature for at least an hour. It is available for $29.99 on Keurig.com and at select retailers."
Keurig Care
Written by a customer while visiting keurig.com