Customer reviews from keurig.com
Keurig - 2.0 K550 Coffeemaker - Black/Dark Gray
Average customer rating
4.2
(8,419 Reviews)
Rating breakdown 8,419 reviews
5 Stars
4,062
4 Stars
2,967
3 Stars
557
2 Stars
305
1 Star
528
86%of customers recommend this product.
(
7,147 out of
8,290)
Customer Reviews for Keurig - 2.0 K550 Coffeemaker - Black/Dark Gray
Customer Rating
2
Hot water button REALLY!!!!
on December 17, 2015
Posted by: Hold water
from Central New Jersey
Verified Purchase:No
I thought when i upgraded my keurig it would b e a lot nicer, not so much, cheap plastic, and you have to hold the hot water the entire time and you only get 6 oz really
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
No reusable pods for the carafe
on December 29, 2015
Posted by: N G
from Minneapolis, MN
Verified Purchase:No
Really? I expected to be able to use a reusable pod for brewing a carafe. The only reason to purchase the ability to brew carafe volumes is if everyone plans to drink the same brew. It's cumbersome filling reusable pods. Why force us to fill for every cup? The environment is calling for a better solution. We need less pods in the landfills. I am very disappointed with this purchase. The literature is misleading.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
2
Disappointed
on January 26, 2016
Posted by: The Woodcarver
from Rupert, ID
Verified Purchase:No
This machine's quality is poor compared to the Platinum that I had. The brewing process is slow and unreliable. If you use the 12 oz selection you most likely get 16 to 20 oz of coffee and thus have an overflow mess all over the counter. At the end of any of the the coffee brewing processes the machine acts like an old man with prostrate problems. It sputters, stops flowing and then starts up again. It takes way too long for the for the wait signal to go out so you can remove the cup. I have descaled the machine and cleaned all of the needles and k cup holder and it still did not help the problems. I also only use bottled water for the machine. And several times the machine goes into preheat mode and stays there. You have to shut the machine down and unplug it to reset it. In addition the clock does not keep accurate time; it will gain up two minutes every 24 hours. The company says they are having problems with all their machines with the clocks. After discussing all the problems above with the company support person, she sent out another k cup holder which of course did not fix any of the problems. I would not buy another K2 550 machine again.
No, I would not recommend this to a friend.
Response from keurig.comBy May 20, 2016
Oh no! This is not what we like to hear. We can certainly understand your frustration and would be happy to help resolve your issue. At your soonest convenience, please contact our consumer care team. We are available seven days a week from 7:00 am to Midnight, Est. and can be reached at 866-901-2739. We look forward to your call!
Written by a customer while visiting keurig.com
Customer Rating
1
Ugh
on September 3, 2014
Posted by: Ash
from Texas
Verified Purchase:No
I have many speciality k-cups for lattes and such and now can't use any of them. I already committed my older keurig to someone and really wished I had kept it.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Not what I was hoping for...
on September 3, 2014
Posted by: FancyNancy
from Fairfax, VA
When my Cuisinart died, I was excited to see this newer, updated Keurig brewer in the store. Took it home, got it all set up and tried out my first cup and NOTHING! I just got a message telling me I couldn't use my favorite coffee pod because it didn't have a white circle around it?? So now Keurig is forcing me to buy a proprietary brand of coffee? My husband is ok with it since his Carribou brand seems to work fine. But, I have 6 boxes of coffee that doesn't match up! This brewer is going back!!
Pros: Attractive Mouthfeel/Body
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Returning mine....
on August 25, 2014
Posted by: Karen R.
from Kansas City, MO
My husband and I have long been looking for a machine that brews pots and pods alike, and were very excited about the new Keurig Carafe system. Unfortunately, there is a scanner built in that can not be manually turned off, and it will only allow the use of pods that are sold AFTER July 2014, only use Keurig licensed pods, and can not use refillable pods at all. We buy a mixture of pods depending on the season, and also like to use the refillable pods for special blend coffees that are not available in k-cups, like a special coffee I get from France, and another from Costa Rica. Until Keurig makes it possible to turn off that scanner, we won't buy another one of these.
Cons: Pods Problem
No, I would not recommend this to a friend.
Response from keurig.comBy May 20, 2016
Hi Karen,
Thank you for sharing your experience! We hear you and we want to help. If you have not already, please contact our Customer Care team at 866-950-2326 so that we can help ease the transition to with your new brewer.
Thank you for sharing your experience! We hear you and we want to help. If you have not already, please contact our Customer Care team at 866-950-2326 so that we can help ease the transition to with your new brewer.
Written by a customer while visiting keurig.com
Customer Rating
1
VERY DISAPPOINTED WILL RETURN
on September 18, 2014
Posted by: me!
from Southern California
Verified Purchase:No
Bottom line I can't use my own "cups" using my own coffee like the other products, I'm returning this. Very disappointed
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Keurig 2.0 = The Worst!
on January 24, 2016
Posted by: No more Keurigs 4 me
from NJ
Verified Purchase:No
So slow! Also only 2 oz choices given. I want 12 oz like old one! This should have been inspected & never put on market! The worst product! Very disappointed! Will return ASAP!
Pros: None
Cons: Extremely Slow Hate It
No, I would not recommend this to a friend.
Response from keurig.comBy May 20, 2016
Hello and thank you for your review. We're sorry to hear you're disappointed with your new 2.0 brewer. We would love to help and improve your experience. At your soonest convenience, please contact our consumer care team at 866-901-2739. Our representatives are available seven days a week from 7:00 am to Midnight, Est. We look forward to your call.
Written by a customer while visiting keurig.com