Customer reviews from keurig.com
Keurig - 2.0 K550 Coffeemaker - Black/Dark Gray
Average customer rating
4.2
(8,419 Reviews)
Rating breakdown 8,419 reviews
5 Stars
4,062
4 Stars
2,967
3 Stars
557
2 Stars
305
1 Star
528
86%of customers recommend this product.
(
7,147 out of
8,290)
Customer Reviews for Keurig - 2.0 K550 Coffeemaker - Black/Dark Gray
Customer Rating
5
Love the options
on February 22, 2015
Posted by: Twin Mom
from McKinney, TX
I love the new options and the carafe feature. I upgraded from the old Keurig and its amazing! I used to have a "back up" coffee pot for family visits, but now with have the carafe or single cup features its perfect. The auto on/brew are also handy features.
Pros: Brews quickly, Multiple Settings, Easy to clean, Easy to use, Large Pot
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
4
Great coffe but a little messy
on February 22, 2015
Posted by: Hoss
from Syracuse, NY
Verified Purchase:No
I use this brewer at least once a day. It is particularly useful for my morning coffe before work, as I'm usually rushing but still have time to make my coffee. The machine looks great on my counter, but unfortunately I placed it next to the wall and recently noticed that there was coffee splattered on the wall. I've had this brewer for about 3 months now and my only complaint is the coffee splatter. Thanks, Keurig, for the free packs for this review.
Pros: Large Pot, Brews quickly, Easy to use, Multiple Settings, Stylish
Cons: Coffe Splatters A Little
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
4
Upgraded brewer
on February 22, 2015
Posted by: Anonymous
from Atlanta, GA
Verified Purchase:No
I had a Keurig B75 Platinum prior to upgrading to this brewer and I really loved it. Even though it still had a little life left in it, I couldn't resist a shiny new Keurig toy. Things I love compared to the old brewer: the touchscreen is easy to use and makes customizing your brew temp/size easier, the size of the water reservoir is larger so I don't have to refill it as much, and the hot water on demand is pretty cool for those instant soup cups and the like. I also like that there is a water filter built in so potentially I won't have to worry about "de-scaling" as much, which was a hassle with my old brewer, especially as it got older. Things that maybe aren't so great about the new brewer: The space to fit the cup isn't as tall. I actually use my Keurig for brew over ice 90% of the time and with the B75 I could fit my glass without have to remove the drip tray, but with the K550, I might as well put the drip tray away because I need that extra space every day. The carafe function is neat, but the plastic carafe does nothing to keep a hot beverage hot; so unless you're going to serve the whole thing right away (and really, then what's the point?) it's going to get cold. I wish either the pot was insulated better, or there was a little warming thing it could sit on. The thing I really hate about this brewer, though, is the barcode reader that prevents the machine from using store brand Kcups. I'm sure Keurig knows by now it would make a lot of customers MUCH happier by fixing that issue. Finally I'll add: The colored light in the water reservoir is cool, but not necessary. Ditto the "wallpapers" on the touchscreen. Those shouldn't be selling points. All in all I'm happy I upgraded because it has the same functionality as my old brewer plus a little more; and it looks prettier on my counter. But there is also a lot of room for improvement here for Keurig.
Pros: Stylish, Easy to use, Brews quickly
Cons: Coffee Doesn't Stay Hot, Can't Use Storebrand Kcup
I would recommend this to a friend!
Response from keurig.comBy May 20, 2016
"Hi Sandra, thanks for sharing with us your thoughts . The starter carafe included with our Keurig 2.0 brewers is a great solution for those looking to brew a four-cup carafe to enjoy either large travel mug sizes or to share when entertaining with friends and family.
While the included carafe is not insulated, we have introduced the Keurig 2.0 Thermal Carafe, which retains an optimum beverage temperature for at least an hour. This sturdy, stainless steel carafe is vacuum-insulated and double-walled, so your last cup can be as delicious as your first. You can purchase the new Keurig 2.0 Thermal Carafe for $29.99 on Keurig.com and at select retailers.The My K-Cup accessory and other reusable filters are not compatible with Keurig 2.0 Brewing Technology because the brewer has no way of determining what beverage is being used or how much coffee is being added, and therefore cannot adjust to factors such as brew strength and amount of water, which could represent a safety concern. Because of this, the system will not brew unlicensed packs. To ease the transition to 2.0, please call our Customer Care team at 866-901-2739."
While the included carafe is not insulated, we have introduced the Keurig 2.0 Thermal Carafe, which retains an optimum beverage temperature for at least an hour. This sturdy, stainless steel carafe is vacuum-insulated and double-walled, so your last cup can be as delicious as your first. You can purchase the new Keurig 2.0 Thermal Carafe for $29.99 on Keurig.com and at select retailers.The My K-Cup accessory and other reusable filters are not compatible with Keurig 2.0 Brewing Technology because the brewer has no way of determining what beverage is being used or how much coffee is being added, and therefore cannot adjust to factors such as brew strength and amount of water, which could represent a safety concern. Because of this, the system will not brew unlicensed packs. To ease the transition to 2.0, please call our Customer Care team at 866-901-2739."
Written by a customer while visiting keurig.com
Customer Rating
2
Great unit while it worked
on February 22, 2015
Posted by: Tom Retired
from Anaheim
Verified Purchase:No
Overall the product provided good coffee with lots of options. However the pump went out on the first two units I purchased. Thanks Keurig for the free packs for this review.
Pros: Easy to use, Brews quickly, Large Pot, Multiple Settings
Cons: Carf Packets Weak Coffee
I would recommend this to a friend!
Response from keurig.comBy May 20, 2016
Hi Tom, we are sorry to hear that. Please feel free to contact our Customer Care team at 866-901-2739 so that we can help troubleshoot your brewer. We will be glad to assist you.
Written by a customer while visiting keurig.com
Customer Rating
5
Great Brewer
on February 23, 2015
Posted by: Jule
from Boston MA
Verified Purchase:No
We use the Keurig all the time. This is my fourth Keurig purchase. I love not only the cup selection sizes but you can also change the strength of your coffee or tea. The touch screen makes it all so easy to use, especially for my elderly date. the screen is also nice and bright. The hot water feature is great! Just wish you could get more than 6oz. I would give this a great review even if I wasn't receiving 2 free boxes of Keurig Kcup coffee
Pros: Easy to use, Brews quickly, Multiple Settings, Large Pot, Great Hot Water Feature
Cons: Loud
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
550 Greattttt!
on February 23, 2015
Posted by: CafeHerb
from Virginia
Verified Purchase:No
I switch back and forth between the Vue and K-Cups. Easy to use and gives me so many alternatives to brewing (strength, amount, etc.) I ordered the stell carafe because it is better than the plastic carafe that comes with the unit. Great service from Keurig. In fact, I bought one for my grandaughter to replace her older Keurig.
Pros: Multiple Settings, Easy to clean, Easy to use, Stylish, Large Pot, Brews quickly
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
4
Love single cup use
on February 23, 2015
Posted by: flipflop girl
from ohio
Verified Purchase:No
the cost of pods for small pots of coffee can not afford no coupons ever out to help with cost I gave up my other keriug so could make a pot of coffe with this one not worth i
Pros: Easy to use, Durable, Brews quickly, Multiple Settings, Large Pot, Easy to clean, Stylish
Cons: Pots Expensive To Make
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Had to send back
on February 23, 2015
Posted by: Anonymous
from wa
Verified Purchase:No
Had to return after one month, stopped working. Thanks during for the free packs for the review.
Written by a customer while visiting keurig.com