Customer reviews from keurig.com
Keurig - 2.0 K550 Coffeemaker - Black/Dark Gray
Average customer rating
4.2
(8,419 Reviews)
Rating breakdown 8,419 reviews
5 Stars
4,062
4 Stars
2,967
3 Stars
557
2 Stars
305
1 Star
528
86%of customers recommend this product.
(
7,147 out of
8,290)
Customer Reviews for Keurig - 2.0 K550 Coffeemaker - Black/Dark Gray
Customer Rating
3
Do not like k.cup/k.mug decision
on December 9, 2015
Posted by: Linda for k.pod choices
from Charlotte, NC
Verified Purchase:No
Not happy that you cannot get over ten ounces without the k.mug pod. The k.mug pod costs twice as much as the k.cup. We don't like strong coffee and the k.cup has been working great on our old Keurig in mugs. Just a way to make you spend more...thinking about sending it back. We have had Keurig for years, not happy in NC. Need an override on ounce size.
Pros: Water Reservoir Size, Carafe
Cons: Won't Increase Mug Size, Kmug Price Too High, Took Away Indiv Choice
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
2
went back to using the platinum
on January 9, 2016
Posted by: john c
from albany ny
Verified Purchase:No
the cup sizes seam to be small, smaller, extra small and sip. we bought the platinum mostly for the travel mug setting. although its not a big deal, it is annoying to reset the machine every time to finish filling the mug. my wife likes hot water for her own tea, but doesn't like having to press and hold for up to 6oz twice to fill mug, when getting ready to go to work in the morning, we don't want to hover over the coffee machine to finish making a mug of coffee or hot water. it's a good thing that we gave our platinum to a family member who didn't mind trading it back. i've written keurig support without a response and called support who basically said maybe the next generation will have what you're looking for. in the mean time, we'll continue to use the platinum until keruig can make a machine that's up to platinum programing standards
Cons: No Brew Temp Setting, Limited Favorite Settings, Limited Cup Sizes, Press Hold 4 Hot Water
Written by a customer while visiting keurig.com
Customer Rating
2
SO Disappointed!!
on January 5, 2016
Posted by: Karen
from Huntington, WV
Verified Purchase:No
VERY disappointed with this machine. I've had Keurigs before, but the 2.0 model is awful. The 10 oz. setting does not fill a whole 10. oz. I drink a lot of tea, and this is bad. If I want hot water, for tea or anything else, I have to HOLD THE BUTTON IN, for the l-o-n-g drip process. Then, I only get a half cup, so I have to start the process all over, again, to fill up the rest of my cup. That's a LOT of button pushing/holding. I have better things to do!!
Pros: It Makes Coffee
Cons: Frustrating, Can't Use All Coffee Pods, Old Platnium Is Better, Slow Complicated
No, I would not recommend this to a friend.
Response from keurig.comBy May 20, 2016
Oh no! This is not what we like to hear. We can certainly understand your frustration and would be happy to help resolve your issue. At your soonest convenience, please contact our consumer care team. We are available seven days a week from 7:00 am to Midnight, Est. and can be reached at 866-901-2739. We look forward to your call!
Written by a customer while visiting keurig.com
Customer Rating
2
Nothing more than "just okay"!
on February 7, 2016
Posted by: Elmen1
from Long Island, New York
Verified Purchase:No
I recently replaced my last Keurig with this model. My last one finally broke after years of use and I enjoyed it enough to purchase another, but I am disappointed. I hoped that an upgrade would give me more brewing options. My beverages never brew as hot as I prefer them . My hot tea or coffee cools to room temperature quickly resulting in a very unsatisfying drink. I usually end up spilling out the remaining half of my cup. It lacks temperature control, and that would certainly remedy the problem. I often have to brew twice with two Kcups as well to fill my cup. If I try to brew a larger cup with one Kcup and increase the brew strength to accommodate the larger size, the result is a bigger cup of beverage but the coffee becomes flavorless and watery. I enjoy tea too but there is no setting to brew tea longer for a richer flavor as well. There is no option to increase the size of a cup of tea either. I have resorted to using conventional teabags and boiled water for that now. I am not totally satisfied with this machine and would not purchase another until improvements ar made. For the price and model I expected more.
Pros: Multiple Settings, Large Beverage Variety, Very convenient, Easy to use
Cons: Long Brew Time, Coffee Doesn't Stay Hot, HARD TO CLEAN, Limited Features
No, I would not recommend this to a friend.
Response from keurig.comBy May 20, 2016
Hello and thank you for your review. We're sorry to hear you're disappointed with your new 2.0 brewer. We would love to help and improve your experience. At your soonest convenience, please contact our consumer care team at 866-901-2739. Our representatives are available seven days a week from 7:00 am to Midnight, Est. We look forward to your call.
Written by a customer while visiting keurig.com
Customer Rating
1
Piece of Junk
on January 17, 2016
Posted by: Ian
from Houston, TX
Verified Purchase:No
I bought this for my wife for Christmas THINKING it would be a great replacement for our original Keurig machine, BOY WAS I WRONG. Now it's a battle just to get the stupid machine to brew coffee. It will brew one cup then just quit, we've tried the "trouble shooting" technique of cleaning the needle but we have to stand in front of the machine for quite some time trying to get it to work. I just gave up. DON'T BUY THIS PRODUCT IF YOU WANT COFFEE...
Pros: Able To Make A Carafe
Cons: Doesn't Work
No, I would not recommend this to a friend.
Response from keurig.comBy May 20, 2016
We would love to help! At your soonest convenience, please contact our consumer care team at 866-901-2739. Our representatives are available seven days a week from 7:00 am to Midnight, Est. We look forward to your call.
Written by a customer while visiting keurig.com
Customer Rating
1
Don't buy this coffe maker
on February 11, 2016
Posted by: Disappointed
from Houston tx
Verified Purchase:No
Does not work correctly after 6 months. 2nd one I have owed going back to mr coffee. Overflows the portion size, reheat takes forever. Bad product.
Cons: 2nd One Lasted 6 Months
No, I would not recommend this to a friend.
Response from keurig.comBy May 20, 2016
Hello and thank you for your review. We're sorry to hear you're disappointed with your new 2.0 brewer. We would love to help and improve your experience. At your soonest convenience, please contact our consumer care team at 866-901-2739. Our representatives are available seven days a week from 7:00 am to Midnight, Est. We look forward to your call.
Written by a customer while visiting keurig.com
Customer Rating
1
Big disappointment
on February 13, 2016
Posted by: Disappointed birthday present
from Fayetteville, AR
Verified Purchase:No
This product broke just one week after purchase. It stopped brewing coffee and the mechanism in the kcup injection area began leaking and dripping coffee/water out of the wrong places like the sides, etc. When it did work, it took 30 minutes to slow drop a 10-ounce cup of coffee. This product is an absolute failure. If I could give it negative stars, I would. Worst Keurig I've ever owned.
Pros: Digital Operating System, Lookcolor, Stylish
Cons: Quickly Broke, Long Brew Time, Short lifespan, Leaks
No, I would not recommend this to a friend.
Response from keurig.comBy May 20, 2016
Oh no! This is not the experience we expect from the K550 brewing system and we can certainly understand your frustration. Please let us make this right. At your soonest convenience, please contact our consumer care team at 866-901-2739. Our team is available seven days a week from 7:00 am to Midnight, Est. We look forward to speaking with you!
Written by a customer while visiting keurig.com
Customer Rating
1
Didn't make it 1.5 years!
on February 25, 2016
Posted by: Mom of 4 in AL
from South AL
Verified Purchase:No
I've had this machine since my last one died (it died less than 30 days after the 1 year warranty ran out). First, it never would properly dispense plain hot water (you would have to press the button multiple times to get a cup of hot water...like for tea, etc.). Then, yesterday, it completely quit working...as in no display on screen at all, nothing. I called in this a.m. to find out what my options are. Since my 1 year warranty ran out on 9/5/15 (5.5 months ago), I have no option from them but buy another one. Since I have now had TWO Keurig brewers die before they saw their 2nd birthdays, I don't think these machines are made well. Sad, since I buy all my Kcups from this website, that they will be losing a repeat customer. We should not have to pay for a new brewer every year and a half (or less!)!!! NOT HAPPY AT ALL.
Pros: Easy to use, Brews quickly, Multiple Settings
Cons: Not durable
Written by a customer while visiting keurig.com