Customer reviews from keurig.com
Keurig - 2.0 K550 Coffeemaker - Black/Dark Gray
Average customer rating
4.2
(8,419 Reviews)
Rating breakdown 8,419 reviews
5 Stars
4,062
4 Stars
2,967
3 Stars
557
2 Stars
305
1 Star
528
86%of customers recommend this product.
(
7,147 out of
8,290)
Customer Reviews for Keurig - 2.0 K550 Coffeemaker - Black/Dark Gray
Customer Rating
1
broke 2.0
on September 23, 2014
Posted by: stubs
from chicago
having the keurig 2.0 for 30 days it has broken down waiting to see if they offer me a new 2.0 at this point that's only way to keep me buying keurig products
Pros: Pleasing Aroma, Not Bitter
Cons: Thin Or Watery Mouthfeel/Body
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Some good new but still need some of old
on September 4, 2014
Posted by: Nana
from Henderson Nevada
Have had keurig for 6 years. Was excited to upgrade but fact no my-cup is a deal breaker. When my machine dies I'll go back to mr coffee if this issue isn't worked out
Pros: Attractive Mouthfeel/Body
Cons: No My K-cup A Must Have, Can't Use My Own Coffee, No My Cup Deal Breaker
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Don't buy it
on December 18, 2014
Posted by: Coffee drinker
from Seattle
Verified Purchase:No
I bought my Keurig 2.0 system and was very disappointed, let me explain. I was excited about all my friend's K-cup machines which they have had for years and especially exciting was the different selection of coffee favorites available for single brewing. I bought the 2.0 brew system and soon learned that the Keurig 2.0 uses a proprietary system that only allows it to use the Keurig 2.0 K-cups, it won't even use the older Keurig K-cup before 2.0 system or your self filling K-cups or any other brands. I packed the machine up and took right back where I bought it and I was told that most of the Keurig 2.0 brewers that they are sell are coming right back to them within a few days. When Keurig wises up and stop bullying customers around I'll be back, unless I buy another companies brewer before then.
Pros: Easy to use
Cons: Limited Features
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
2
Disappointing
on September 23, 2014
Posted by: Karl
from Ventura, CA
Very disappointing. Does not have features of older models. Cannot use without a KCup/Carafe. Advertised 9 cup sizes, I have found 4. Can onoy get 6 ounces of hot water and it requires holding the button the whole time. Slower than older models. Takes some time to brew.
Pros: Quality Look And Feel
Cons: Limited Cup Sizes, Hot Water Limited To 6oz
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
What happened?
on September 3, 2014
Posted by: paige
from michigan
Verified Purchase:No
horrible worst keurig yet. I ordered this to upgrade to find out you can only use their new approved k cups so my old ones are useless. on top of that it only goes up to 10oz which my old one went up to 12oz and there is no temperature setting. also you can only brew 6oz of hot water no more no less. horrible product do not buy
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Don't buy. Limited to their coffee kups
on November 13, 2014
Posted by: San Jose Kid
from San Jose, CA
Verified Purchase:No
IF you like only their approved coffees and never want to use your own coffee, this machine is fine. There are currently no refillable cups available, and none planned. I'm going to return it. This is a very poor policy.
Pros: Easy to use
Cons: No Refillables Planned, Limited Coffee, No Refillable Cups Now
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
2
Such a REGRET!
on January 31, 2016
Posted by: Anonymous
from Fort Hood , TX
Verified Purchase:No
My husband surprised me with the 550 for my birthday and new job. One thing I love to do is drink tea at night. When I found out that I had to PUSH and HOLD the water button the entire time waiting on hot water to come out. Not only it gives me about 2-4 ounces of water at a time it sometimes have to reheat and start all over causing me to be late or buy coffee on the way to work. My warranty is up and I'm stuck with this machine wishing I could get an updated maker that I'd only have to push a button once to add hot water.
Pros: Hold Up To 10oz Of Coffe, Style, Color Changing
Cons: Have To Reheat In Micro, Too Big, Not hot enough
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
I like my brewer a lot ,,,, now.
on November 21, 2015
Posted by: Mike who likes coffee and tea a lot.
from Midwest, Northwest Indiana.
Verified Purchase:No
I have to start with what was not so great. I got my brewer and right out of the box it did not work right. Brewing a carafe you would get only 10 ounces if that. I called Keurig and they sent me a new unit right away. I got the new unit and right out of the box the exact same problems. This time when called Keurig got me in touch with some technical person. They had me try bottled water. They wanted me to do several brew cycles with just hot water no K cup in the machine. You get 6 ounces of water each time you run a cycle for just hot water. I ran 30 ounces through the brewer to purge any previous water out of the unit. I tried to brew a carafe of coffee. It did it perfectly. The lady told me that some K cups have a filter media in them that are having a reaction to sodium in the water. I wasn't sold on this just yet. I hadn't sent the cup with the needles back to Keurig yet. So I got the first brewer and ran 30 ounces of plain well water through it. Then I brewed a carafe and it did it perfectly. I still wasn't ready to say problem solved. I brewed a carafe the next morning in each brewer. One with bottled water, the other with plain un-softened well water. Once again both brewers worked perfectly. So the trace amounts of salt from my water softener was causing the filter media in some K cups to react and swell shut. Now it is 3 weeks later and the brewer has been working exactly as it should. Keurig needs to get involved with who is making the K cups using the filter media that reacts to sodium. Keurig needs to get them to switch to a filter media that does not have an adverse reaction to softened water. And after having my brewer for 3 weeks now without a single problem I like the Keurig 2.0 K550 brewer a lot.
Pros: Brews Things Very Well, Brews quickly, Large Pot, Brews Silgle K Cups, Multiple Settings, Brews A Caraffe, Easy to use
Cons: Don't Really Have Any
I would recommend this to a friend!
Written by a customer while visiting keurig.com