Customer reviews from keurig.com
Keurig - 2.0 K550 Coffeemaker - Black/Dark Gray
Average customer rating
4.2
(8,419 Reviews)
Rating breakdown 8,419 reviews
5 Stars
4,062
4 Stars
2,967
3 Stars
557
2 Stars
305
1 Star
528
86%of customers recommend this product.
(
7,147 out of
8,290)
Customer Reviews for Keurig - 2.0 K550 Coffeemaker - Black/Dark Gray
Customer Rating
4
great machine
on October 16, 2015
Posted by: handi andy
from Detroit michigan
Verified Purchase:No
just wish the coffee would b a little hotter.love my coffee really hot!
Pros: Easy to clean, Brews quickly, Easy to use
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
4
Love Keurig!
on October 16, 2015
Posted by: Anonymous
from Indiana
Verified Purchase:No
The 2 of us use our K550 brewer every day & multiple times during the day/evening. We've had it since Aug 2015 (this is now Oct 2015) when we had to replace our old Keurig. We think the K550 doesn't brew as hot as our old Keurig. Another "con" is that one can't use just any brand K-Cup, must be Keurig-associated. We also just purchased a mini-brewer to take with us to our FL rental.
Pros: Durable, Multiple Settings, Brews quickly, Easy to use, Easy to clean, Large Pot, Stylish
Cons: Wish It Brewed Hotter, Can Use Only Keurig K-cup
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
4
So far so Good
on October 19, 2015
Posted by: Anonymous
from Burnt Hills, NY
Verified Purchase:No
We just received the K550 after my husband decided to take our K70 to the office. This is our third unit after 7 years and love our Keurig. We find the K550 to be louder and not allowable to make a 12oz size. I also miss the "drip plate" when using travel mugs that the K70 had and a "set size" for your everyday coffee.
Pros: Brews quickly, Multiple Settings, Easy to use, Large Pot
Cons: Loud, Missing Tray
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Disappointing Product
on October 23, 2015
Posted by: Vicki
from Pembroke Pines, FL
Verified Purchase:No
I can't remember when I purchased my first K550 but I do know that it has already been replaced twice. The machine requires daily cleaning with a plunger type device sent by Keurig as a "band aide" to fix a flawed product design. Also, was told during one of many conversations with customer service that I should shake the K-cup before use and press it into the mechanism so the bottom of the cup is punctured before closing the top. Tried all of these suggestions and still have the same results - a coffee machine that does not brew consistently and requires continuous maintenance to get a cup of coffee. i lost count of the wasted K-cups and money due to the malfunction of this machine. Keurig customer service has been ineffective in service recovery with a dissatisfied customer.
Pros: Easy to use
No, I would not recommend this to a friend.
Response from keurig.comBy May 20, 2016
Thank you for your review. We are sorry to hear that you’re disappointed in your purchase of a 2.0 Brewer. That’s certainly not the experience we wanted you to have. The behavior that you’ve described in your review is certainly not typical of the brewer.
We would love to find a resolution that suits your needs. Please contact our customer service team at at 866-901-2739. Our representatives are available seven days a week from 7:00 am to Midnight, Est. We look forward to your call.
We would love to find a resolution that suits your needs. Please contact our customer service team at at 866-901-2739. Our representatives are available seven days a week from 7:00 am to Midnight, Est. We look forward to your call.
Written by a customer while visiting keurig.com
Customer Rating
1
POOR CONSTRUCTION - HORRIBLE PRODUCT
on October 23, 2015
Posted by: Anonymous
from Beachwood, NJ
Verified Purchase:No
upon receipt of this product, while pulling out of box, I noticed how cheaply it was made. Nonetheless, i was excited to receive my new coffee maker. The digital screen, which is the only way you can use this, is almost completely unresponsive. The Machine is LOUD. The parts are cheap. May be one of the worst products ever purchased. Had i not been a Keurig customer, I would never ever again purchase a Keurig. However, I have been a customer for a long time and am willing to give a different brewer a chance. Bring back the B70.
Cons: Limited Features, Poor Craftmanship, Loud, Digital Screen Unresponsi
No, I would not recommend this to a friend.
Response from keurig.comBy May 20, 2016
Oh no! This is not what we like to hear. We can certainly understand your frustration and would be happy to help resolve your issue. At your soonest convenience, please contact our consumer care team. We are available seven days a week from 7:00 am to Midnight, Est. and can be reached at 866-901-2739. We look forward to your call!
Written by a customer while visiting keurig.com
Customer Rating
4
So far so good with few reservations
on October 30, 2015
Posted by: Anonymous
from Charlotte, NC
Verified Purchase:No
Upgraded to the K550 when my over 2 year old previous Keurig died. I like the new one just fine, but I really do miss being able to do a set size since I always brew 10 ounces instead of the preset 8 ounces. (and I wish I could still brew 10 ounces!) It does take a small amount of time longer than my older Keurig, but it is still infinitely faster than making a cup with a French Press or a pour-over. And I really like the ability to make a single cup of coffee instead of a whole pot. Although I would like it better if the coffee was a little hotter. Settings are easier to do on this unit than my old one. Especially setting the correct time after the electricity goes out, which seems to happen frequently at my house. I'm not sure why I am seeing so many bad reviews. After two months of just about daily use mine is working just fine. Thanks, Keurig, for the free pods for this review. I really like that Keurig offers some free coffee for an honest review. I also liked the support I got from Customer Service when my old unit died. They tried really hard to get it to work again, instead of just saying I needed to buy a new one.
Pros: Easy to use, Multiple Settings
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Waste of money
on November 1, 2015
Posted by: Moneybe
from Albany, NY
Verified Purchase:No
This brewer will only last 1 year. Then the touch screen becomes a nightmare and we either spend 15 minutes trying different methods to get it to work or just bail and go to Dunkin Donuts. If you can't turn the brewer on or off, then what is the point. We are tossing it and going with a different brand.
Pros: Brews quickly
Cons: Touch Screen Is Horrible
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
4
Good Machine
on November 5, 2015
Posted by: Kiser273
from OCONUS
Verified Purchase:No
My wife had the K-machine, and I had the V-Machine (I use the V-2 Travel mug pods). I was glad to see that my V-2's were compatible with the 2.0. We now have one machine that makes her K-cup and my V-2 travel mugs. Although the machine does make a mess on the counter while brewing. We put a kitchen towel down in front of it while brewing. Hopefully the next model will have a better steady even drip than this one. The carafe is great when we have family or friends over, makes you not miss your old 10 cup coffee pot. The 2.0 is a great machine and glad we purchased it.
Pros: Works With Vue 2's, Easy to use, Durable, Multiple Settings, Large Pot, Stylish
Cons: HARD TO CLEAN, Favorite Control Setting, Splashes When Brewing
I would recommend this to a friend!
Written by a customer while visiting keurig.com