Customer reviews from keurig.com
Keurig - 2.0 K550 Coffeemaker - Black/Dark Gray
Average customer rating
4.2
(8,419 Reviews)
Rating breakdown 8,419 reviews
5 Stars
4,062
4 Stars
2,967
3 Stars
557
2 Stars
305
1 Star
528
86%of customers recommend this product.
(
7,147 out of
8,290)
Customer Reviews for Keurig - 2.0 K550 Coffeemaker - Black/Dark Gray
Customer Rating
3
Hmmm
on December 22, 2014
Posted by: Toni
from Wagoner, OK
Verified Purchase:No
I wish I had not given away my old Keurig before trying my 2.0 550! Because I would've kept the old one and sent back the 2.0! The K cups purchased about 4 months ago do not work. The design has changed! Thus, wasted $$! And I prefer to brew a 12oz cup. No can do with this !
Pros: Multiple Colors, Multiple Settings, Brews quickly
Cons: Loud, Cannot Use Old K Cups, Cannot Make 12oz
No, I would not recommend this to a friend.
Response from keurig.comBy May 20, 2016
K-Cup packs that have a white, gray or lavender outer ring with the Keurig Brewed seal can be used in the 2.0. You can also look for the Keurig Brewed seal and checkmark on the box as well. Here are some tips on how to get a bigger brew: Brew a 4-cup carafe using new K-Carafe packs and pour into two 14 oz. travel mugs – there are 11 K-Carafe pack varieties and more to be announced in 2015;Try our Vue packs, which come in 50 different varieties and will work with the Keurig 2.0 system.
Written by a customer while visiting keurig.com
Customer Rating
4
Nice sleek brewer.
on December 22, 2014
Posted by: Crackerlane
from Powderly, Tx
My Vue system quit heating the water sufficiently and Keurig replaced it with the Keurig K550 2.0 system. I was very happy with the replacement, but I still have well over $100 worth of Vue packs that aren't compatible with the 2.0. Keurig has since made Vue packs that are, but that doesn't help. I understand the thought process behind the 2.0 is that they want to limit their customers to buying only approved products for use in the 2.0 brewers, but there needs to be a work around for people like me that have numerous packs preceding the change. Now, the brewer brews a hot great cup of coffee and the selection is vast. There should be more selection in the carafe department soon, so I won't go into my rant on that. I do wish Keurig would unveil a Carafe cup that is fillable with coffee of their customers choice, but I know the drill..... Youtube has some interesting videos on hacks that will allow the use of the pre-2.0 cups and I may do that so I'm not just throwing money in the trash.
Pros: Easy to use, Large Pot
Cons: Needs More Versatility, Limited Features
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
4
Impressive coffee maker
on December 22, 2014
Posted by: LH
from Sanger, CA
Verified Purchase:No
Really like the ability to change cup size by touching the up/down arrows. Nice improvement over older unit I had.
Pros: Stylish, Multiple Settings, Easy to use, Large Pot, Brews quickly
Cons: Coffee Doesn't Stay Hot
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
4
Really enjoy it.
on December 22, 2014
Posted by: Kathie
from Jonesboro, ga
Verified Purchase:No
We use this coffee maker everyday all day. Would have preferred the karraff would be thermal had to buy one separate.
Pros: Easy to use, Brews quickly, Large Pot
Cons: Large Pot Is Not Thermal
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
2
Meh
on December 22, 2014
Posted by: AP
from West New York, NJ
Received the Keurig 2.0 for free as part of the Influenster program but I've been a longtime Keurig customer. I was excited by the prospect of being able to brew a whole pot, but have to say very disappointed in the limited options to Keurig-approved cups. I couldn't even use the Dunkin Donuts K-cups I had! Also had issues with the touchscreen -- either the screen's too small or my fingers are huge because I had trouble selecting the options. Gifted the 2.0 system to my mom, who's never had a Keurig, and am happy sticking with my old one.
Pros: Multiple Settings, Large Pot
Cons: Coffee Doesn't Stay Hot, Complicated Controls
No, I would not recommend this to a friend.
Response from keurig.comBy May 20, 2016
We offer a diverse portfolio of nearly 400 different beverages from 60 brands, including Dunkin Donuts, giving consumers lots of choices – no matter their taste preferences or their budget. And every beverage and brand that was offered for previous Keurig brewers is also available for our Keurig 2.0 Brewing Technology system.
Written by a customer while visiting keurig.com
Customer Rating
2
Very disappointed
on December 23, 2014
Posted by: Debbie
from Simi Valley, CA
Verified Purchase:No
This is the third Keurig I've purchased, I will not buy another until I'm able to make any kind of coffee I feel like drinking. For the cost of this machine I should have the right to use whatever I see fit to drink. I know this is a marketing thing for Keurig and it's unfair. I will return the third one purchased. You've lost me as a customer.
Pros: Simply Easy To Use
Cons: Can't Use My Fav Coffee
No, I would not recommend this to a friend.
Response from keurig.comBy May 20, 2016
Hi Debbie, although the 2.0 only endorses using products with Keurig Brewed logos, we offer a diverse portfolio of nearly 400 different beverages from 60 brands, giving consumers lots of choices – no matter their taste preferences or their budget. And every beverage and brand that was offered for previous Keurig brewers is also available for our Keurig 2.0 Brewing Technology system. We're sure you can find something that fits your taste!
Written by a customer while visiting keurig.com
Customer Rating
2
Disappointed in new 2.0 system
on December 23, 2014
Posted by: Avid Coffee Drinker
from St Johns FL
I didn't buy the 2.0 for the multi-cup function and carafe. I bought it because I had my first Keurig for 5 years and it was shot. I have a lot of old k-cups that don't work in this version. There is no 12 oz option like in the previous brewer. I don't even think it measures correctly for 4 oz, 6, oz, 8 oz. etc. It offers no real upgrade from my previous version other than a bigger water storage container. Very disappointed.
Pros: Easy to use, Multiple Settings
Cons: Old K-cups Don't Work Now, No 12oz Option-single Cup
No, I would not recommend this to a friend.
Response from keurig.comBy May 20, 2016
Hello, you can brew 12oz.-16oz. with our Vue packs, which come in 50 different varieties and will work with the Keurig 2.0 system.
Written by a customer while visiting keurig.com
Customer Rating
3
Why all the fuss? Miss my Vue
on December 23, 2014
Posted by: Anonymous
from Lafayette, LA
Very disappointed actually. I loved my Vue especially with it going up to 12 oz brews but now with only 10 as the highest not happy. Given the design of the Karafe packs, why couldn't you make VUE packs work with this system as well? that would have allowed folks to transition.
Pros: Brews quickly
Cons: Doesn't Go Over 10oz
I would recommend this to a friend!
Response from keurig.comBy May 20, 2016
Hi Stephen, Vue packs do work with 2.0 You can brew 12oz.-14oz. with our Vue packs. However, you will need to use the latest Vue packs with the number shown in a circle at 6 o’clock on the lid. The latest packs will also have a light aqua circle at 9 o’clock on the lid. For more information, and pictures of the new lids, visit: http://krg.bz/FBcbt.
Written by a customer while visiting keurig.com