Customer reviews from keurig.com
Keurig - 2.0 K550 Coffeemaker - Black/Dark Gray
Average customer rating
4.2
(8,419 Reviews)
Rating breakdown 8,419 reviews
5 Stars
4,062
4 Stars
2,967
3 Stars
557
2 Stars
305
1 Star
528
86%of customers recommend this product.
(
7,147 out of
8,290)
Customer Reviews for Keurig - 2.0 K550 Coffeemaker - Black/Dark Gray
Customer Rating
2
Not So Fast !!!! bought 3 2.0 in last year stopped pumping
on November 1, 2015
Posted by: Anonymous
from maine
Verified Purchase:No
Bought 3 2.0 brewers in last year and half last on lasted a week it started with very slow pumping then it would stop with a 1/4 cup last one stopped all to gather I was told it was my water. The brewer is so sophisticated and advanced it don't handle hard water ??????
Pros: Big Water Capacity
Cons: 3 - 20's Stopped Pumping, Loud, They Blamed Water
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
THE GOOD THE BAD AND UGLY REVIEWS.
on November 3, 2015
Posted by: THE COFFEE DRINKER
from TINLEY PK ILLINOIS
Verified Purchase:No
A KEURIG COFFEE OWNER FOR THE FOR THE LAST YEAR AND THE HALF.STARTED WITH THE SPECIAL EDITION MODEL WHICH STILL WORKS GREAT.THE PUMP SOUNDS LIKE IT WANTS TO RETIRE .BUT AFTER TWELVE HOURS A DAY OF MAKING GREAT COFFEE TIME TO UP GRADE THATS WERE THE 2.0 55O MODEL COMES IN I ALWAYS BUY THE BEST MODEL OF THINGS GREAT MACHINE DOES WHAT IT SAYS.THERES ALWAYS GOING TO BE GOOD REVIEWS AND BAD REVIEWS ON ANY THING YOU BUY. THE CHOICE IS YOURS. KEURIG MAKES A GREAT PRODUCT THATS WHY I STAYED WITH THEM A HAPPY COFFEE FAN.
Pros: Stylish, Easy to use, Brews quickly, Durable, Easy to clean
Cons: Anthonyschultzattnet
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Good Lord, how can it be this bad
on December 4, 2015
Posted by: Super buff coffee guy
from Mars, PA
Verified Purchase:No
So my old keurig died and I need a new one. I bought this and hooked it up and was ready for a good cup of coffee but it would not accept my k cup. It gave me a cute little message about only accepting "official" k cups from keurig. Really? Of course I defeated that in about 30 seconds. So now it works but I'm not impressed. It is plasticy. It don't feel as well built as the old unit. No water temp setting. It does have an option for strong coffee which I like but it is not persistent and always defaults back to normal. Reading the other reviews, it's funny how keurig pastes the same form letter response to all the ticked off reviewers. I'm sure it will be right below my review also.
Pros: Sorry Can't Think Of Any
Cons: Even Accept It's Own, Only Accepts Kuerig Coffe, Small Reservoir, No Water Temp Setting, And Sometimes It Won't
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
4
Nice brewer
on December 3, 2015
Posted by: Gloria coffee drinker
from Indiana
Verified Purchase:No
Use daily and love the different flavors and being able to make regular or decaf without making a full pot. Wish it had 12oz but only has 4,6,8,10 ozs and we use a bigger mug. so we have to run 2 different cup sizes to fill our cop.
Pros: Like The New System, Larger water reservoir, I Like The Carafe
Cons: Love The Coffee Flavors, Would Like To Have 12 Oz, Only Does 46810 Oz
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
NOT HAPPY !!!
on December 1, 2015
Posted by: K. H.
from Los Angeles, CA
Verified Purchase:No
First I have been a Keurig fan for many years, have probably purchased 10 brewers for home, parents, studio, and motor home. I do not like this new top-of-the-line brewer the 2.0. Making hot water of specialty teas is a time consuming, cannot use other brands of coffee, it refuses their brand some times, and rescaling is expensive and very labor intensive. I liked the old brewers better.
Pros: Strong Coffee Option, Strom
Cons: Hot Water Is A Pain To Ma, More Steps Involved, Cannot Use Other Brands, Rejects It's Own Brand, Descaling Timeexpense, Ke
No, I would not recommend this to a friend.
Response from keurig.comBy May 20, 2016
Hello and thank you for your review. We're sorry to hear you're disappointed with your new 2.0 brewer. We would love to help and improve your experience. At your soonest convenience, please contact our consumer care team at 866-901-2739. Our representatives are available seven days a week from 7:00 am to Midnight, Est. We look forward to your call.
Written by a customer while visiting keurig.com
Customer Rating
1
2.0 - not an improvement over prior models
on December 1, 2015
Posted by: BH
from Las Vegas, NV
Verified Purchase:No
The 2.0 models are a downgrade to previous models. Can't change preset for cup size. Can only dispense hot water under Hot Water mode which which only has two cup sizes, 4 or 6 oz only (too small). Noisey pump. Returning unit today! New products should improve function. This does not.
Pros: Reservoir Larger
Cons: No Drip Tray For Lg Cups, Hot Water Max Size-6 Oz, Noisy pump, Can't Change Presets
No, I would not recommend this to a friend.
Response from keurig.comBy May 20, 2016
Hello and thank you for your review. We're sorry to hear you're disappointed with your new 2.0 brewer. We would love to help and improve your experience. At your soonest convenience, please contact our consumer care team at 866-901-2739. Our representatives are available seven days a week from 7:00 am to Midnight, Est. We look forward to your call.
Written by a customer while visiting keurig.com
Customer Rating
1
Noisy! Pump sounds like jackhammer
on December 3, 2015
Posted by: Dissatsified
from U.S.A.
Verified Purchase:No
First Keurig I have owned-- would love to get my money back. Water is tepid warm, sounds like a jackhammer when making coffee and you have to hold down water button for luke warm water. A very expensive piece of junk.
No, I would not recommend this to a friend.
Response from keurig.comBy May 20, 2016
Hello and thank you for your review. We're sorry to hear you're disappointed with your new 2.0 brewer. We would love to help and improve your experience. At your soonest convenience, please contact our consumer care team at 866-901-2739. Our representatives are available seven days a week from 7:00 am to Midnight, Est. We look forward to your call.
Written by a customer while visiting keurig.com
Customer Rating
1
Does NOT make 12 oz like the old ones....
on December 12, 2015
Posted by: long time Keurig user
from phoenix az
Verified Purchase:No
Noisy, constantly reheating, largest cup size is 10 oz instead of 12 oz, resets automatically to 8 oz so constantly have to re-set to 10.
No, I would not recommend this to a friend.
Response from keurig.comBy May 20, 2016
Thank you for taking the time to review your K550 brewing system. We’re sorry to learn that you are disappointed with your machine. We would love to speak to you directly so we can try to make things right. Please contact our consumer care team at 866-901-2739. Our representatives are available seven days a week from 7:00 am to Midnight, Est. We look forward to your call!
Written by a customer while visiting keurig.com