Customer reviews from keurig.com
Keurig - 2.0 K550 Coffeemaker - Black/Dark Gray
Average customer rating
4.2
(8,419 Reviews)
Rating breakdown 8,419 reviews
5 Stars
4,062
4 Stars
2,967
3 Stars
557
2 Stars
305
1 Star
528
86%of customers recommend this product.
(
7,147 out of
8,290)
Customer Reviews for Keurig - 2.0 K550 Coffeemaker - Black/Dark Gray
Customer Rating
3
Disappointed
on June 29, 2015
Posted by: Dillycrab
from Lincoln, NE
Verified Purchase:No
I am an avid Keurig fan! We have owned at least 5 Keurig's and have gotten many family/friends addicted as well. When they came out with the carafe version I was very excited as this comes in handy when there are more than a couple of people drinking coffee. I purchased the K550 and have to say.....I'm very disappointed. I miss being able to brew the 12 oz size, being able to use my own coffee on occasion and the automatic hot water (not having to hold the button down). I also find it is quite a bit louder than previous models. Still brews a good cup of coffee and is very stylish, but it will cost more in the long run.
Pros: Easy to use, Stylish, Durable
Cons: Limited Features, Loud
No, I would not recommend this to a friend.
Response from keurig.comBy May 20, 2016
Thank you for your review. Have you heard about our K-MUG pods? Our K-MUG pods are listed under the beverage section. They will allow you to brew cups over 10 oz's without having to use a Carafe. Also, we’ve heard consumers’ requests and we are actively working on technology advancements to ensure we have a My K-Cup® solution that will be compatible with Keurig 2.0 technology. We’re still refining the technology. Our plan is to introduce it for the 2015 holiday season. We hope this information is helpful.
Written by a customer while visiting keurig.com
Customer Rating
2
Not the greatest
on July 14, 2015
Posted by: JennKoz
from CT
Verified Purchase:No
I was so excited to receive the Keurig 550. Its so disappointing. It needs to be cleaned with a bent paper clip after every 4th or 5th use if you use KCups daily. However if you use the Vue cups (more expensive) it doesn't need cleaning as often. I have called several times and gotten nowhere with customer service. Should have stuck with my original brewer from 8 years ago, it was the best.
Pros: Easy to use, Typical Keurig
Cons: Needs To Be Cleaned Often, HARD TO CLEAN
No, I would not recommend this to a friend.
Response from keurig.comBy May 20, 2016
We're sorry to hear you are having problems with your brewer and want to help. Please call our Customer Service Team at 866-901-2739. We will be more than happy to help resolve your brewer issue.
Written by a customer while visiting keurig.com
Customer Rating
4
not my first Keurig
on July 19, 2015
Posted by: emma paul
from san diego, ca
Loved, loved my first Keurig brewer. I really like the carafe supplied with this new Keurig for brewing morning coffee for both my husband and me, but although the carafe seems insulated it does not keep the coffee hot for very long. I very much like the new "strong" setting for brewing a larger cup without losing a more intense flavor. I am disappointed that I cannot use refillable pods for using my favorite grounds and hope that Keurig will solve that issue in the future for this is all and all a great product. Thanks, Keurig, for the free pods for this review.
Pros: Multiple Settings, Easy to use, Brews quickly, Stylish, Durable
Cons: Coffee Doesn't Stay Hot, Can't Use Refillable Pods
I would recommend this to a friend!
Response from keurig.comBy May 20, 2016
Thanks for your review and feedback. Great news, we’ve heard consumers’ requests and we are actively working on technology advancements to ensure we have a My K-Cup® reusable filter solution that will be compatible with Keurig 2.0 technology. We’re still refining the technology. Our plan is to introduce it for the 2015 holiday season. We hope this information is helpful.
Written by a customer while visiting keurig.com
Customer Rating
5
We love our K550
on August 11, 2015
Posted by: Anonymous
from Lusby, MD
Verified Purchase:No
We received a Keurig 550 as a wedding gift and promptly started to use it. Upon, first use, we had issues with the touch screen. However, when we contacted Keurig, they immediately sent us a replacement unit. Aside from that issue (it is a computer, after all…technology is not fool proof), we absolutely love our 550 and use it all the time…several times a day. Thanks, Keurig, for the free pods for this review. This was motivation to write the review…not love it (we already had an older Keurig and desperately wanted a more updated one).
Pros: Stylish, Easy to clean, Brews quickly, Easy to use, Large Pot, Multiple Settings, Durable
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Longshadow
from Niles, MI.
Verified Purchase:Yes
Brews a great cup of coffee. Very noisy when brewing, very disappointed. To fill a travel cup have to use K-Caraf or K-mug, your forcing me to buy something I don't need. Need another oz setting. Need adapter so can brew my coffee if I want. Needs a lot of improvements .
Pros: Easy to use, Brews quickly
Cons: Loud
Written by a customer while visiting keurig.com
Customer Rating
1
K550 Huge Disappointed again
on August 27, 2015
Posted by: MG
from Wareham, Massachuesetts
Verified Purchase:No
My 4th Keurig and the 3rd machine to have problems making a cup of coffee what this machine is designed to do. I have had this machine for exactly 1 week and it has exhibited similar problems that my mini and K45 have - fails to make a full cup of coffee and now it is not working at all. Huge Disappointment and there is nothing clogged the machine is new - I have made only 8-10 cups on the out of the box new machine using licensed Dunking Donuts KCups Keurig Mini exhibited the same issue - the K45 would make a small cup or partial even though I selected large.
Pros: None
Cons: Failed To Brew After 1wk
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
3
Great machine with 3 minor issues that make it just OK
on September 2, 2015
Posted by: rhough33
from Allentown, PA
Verified Purchase:No
Makes good coffee with many great settings and features, but....... Have to reset clock once a week because it's 20min off by then! My reusable 20oz Cups don't fit under the spout, unacceptable for a top of the line machine as tall as it is. The new scanner system to check if the pod is Keurig Brand is annoying to use with my Reusable Pod, so easily hacked, not sure why they even bothered to annoy their customer. "Thanks, Keurig for the free pods for this review"
Pros: Multiple Settings, Brews quickly, Large Pot, Easy to use, Stylish
Cons: Tall Cup Don't Fit Under, Clock Keeps Poor Time, Keurig Brand Pod Only Scanner
I would recommend this to a friend!
Response from keurig.comBy May 20, 2016
We're sorry to hear you are having problems with your brewer and want to help. Please contact our consumer care team at 866-901-2739. Our representatives are available seven days a week from 7:00 am to Midnight, Est. We look forward to your call!
Written by a customer while visiting keurig.com
Customer Rating
2
Not as expected
on September 24, 2015
Posted by: Not A Fan of Grounds
from Chicago
Verified Purchase:No
This model was sent as a replacement for my Platinum Brewer. I am very disappointed with the new version. It takes a long time to brew, the pump is noisy, and cleaning it requires disassembling, cleaning, and reassembling three pieces. But most disappointing, I find that many kcups, even thought labeled for 2.0 and containing the correct white band, split completely open when punctured by the top needle. The water spills around the cup, the air does not go through, and grounds spill over. Also, the cups come out full of water and drip all over, necessitating cleaning the holder, the needle, and often the countertop. I miss my old single cup Brewer that used any Kcups. It was able to make a full mug of hot water and had the option of making a 12 ounce mug.
Cons: HARD TO CLEAN, Loud, Limited Features, Long Brew Time
No, I would not recommend this to a friend.
Response from keurig.comBy May 20, 2016
Oh no! We're sorry to hear you are having problems with your brewer and want to help. Please call our Customer Service team at 866-901-2739. We will be more than happy to resolve your issue. We look forward to hearing from you.
Written by a customer while visiting keurig.com