Customer reviews from keurig.com
Keurig - 2.0 K550 Coffeemaker - Black/Dark Gray
Average customer rating
4.2
(8,419 Reviews)
Rating breakdown 8,419 reviews
5 Stars
4,062
4 Stars
2,967
3 Stars
557
2 Stars
305
1 Star
528
86%of customers recommend this product.
(
7,147 out of
8,290)
Customer Reviews for Keurig - 2.0 K550 Coffeemaker - Black/Dark Gray
Customer Rating
4
Nice so far!
on April 29, 2015
Posted by: Cat
from Fairfield ca
Verified Purchase:No
Just received and set up....works nicely in trial brews. Miss the 12 oz brew, I used it before because my coffee strength was perfect! So I guess we will see.....
Pros: Brews quickly, Easy to use, Stylish
Cons: No Brew Temp Adjustment, No 12 Ounce Size Cup, Limited Features
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
Love this coffee maker!
on May 2, 2015
Posted by: CACmommy
from Mccalla alabama
Verified Purchase:No
Love this coffee maker. So easy to use and clean. Out of the box and making coffee in 15 mins. So many coffee flavored to chose from. Keurig is the only coffee maker I will use from now on.
Pros: Brews quickly, Easy to use, Step By Step Instructions, Multiple Settings, Great Tastin Coffee, Easy to clean, Stylish
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
Good Choice
on May 19, 2015
Posted by: Furbabies Momma
from West Milford, NJ
Verified Purchase:No
Like the large water tank. Also the hot water only dispenser. Like the "strong" coffee choice button option. We use the machine several times a day, everyday. Having several color choices on the 550 model would be nice.
Pros: Easy to use, Brews quickly, Multiple Settings, Big water tank, Large Capacity Water Tank, Hot Water Dispensor, "strong" Choice Option
Cons: Lack Of Color Choices
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Our 1st will be our last
on May 21, 2015
Posted by: Adele P.
from Newark, DE
Verified Purchase:No
We got this brewer as a gift and I just can not justify the cost of the k-cups. It's great and a novelety at first but that quickly wears off when you start to do the math and figure out how much more you are spending then using a regular coffee machine. For tea drinkers it's even worse. Especially when you can only use specially branded k-cups. We will be using up what we have and this machine, as beautiful as it is, will be relegated to the basement or perhaps donated.
Pros: Multiple Settings, Easy to use
Cons: Restrictive, Expensive
No, I would not recommend this to a friend.
Response from keurig.comBy May 20, 2016
Thank you for your review and feedback. If a non-Keurig® brand pod has been your preference up until this point, our Customer Care team can assist you in finding a Keurig® brand pod that fits your needs. We offer 500 different varieties from 70 brands. We also encourage you to visit Keurig.com to view the full variety of our beverage offerings and register your brewer so we can keep you apprised of new Keurig® brand beverages. Also, we’ve heard consumers’ requests and we are actively working on technology advancements to ensure we have a My K-Cup® solution that will be compatible with Keurig 2.0 technology. We’re still refining the technology. Our plan is to introduce it for the 2015 holiday season. We hope this information is helpful.
Written by a customer while visiting keurig.com
Customer Rating
4
Had Close to One Year Now and Finally am Used to
on May 29, 2015
Posted by: nutsky
from Frederick, MD
Verified Purchase:No
I wanted the Keurig 2.0 Brewing System primarily because of being able to brew a carafe of coffee, but when I bought the machine I found that is was not a thermo carafe (rather useless carafe instead). So I had to buy the thermo one in addition to the system. I rinse the system often, and clean regularly but have found using the maintenance alerts is not easy. I'm surprised each time I am alerted - I know I just did the job, so tell myself I don't need to do it. Keurig needs a better method. For brewing the size cup we need (16 oz.) we first brew 10 oz, and then 6 oz without removing the K-cup. This takes time so I tried the travel size K-cups and bought the Keurig 16 oz Stainless Steel Travel mug. The mug is terrible (I should return it). My husband burned his tongue using it - not easily usable when traveling. The 2.0 Brewing System does though make a good cup of coffee so I of course will continue using it, but Keurig should redesign some of the features. P.S. I do also have a problem with the Drip Tray and the Plate - could be a little larger for wider cups and sometimes the plate attaches itself to the bottom of a cup and lifts off the tray.
Pros: Easy to clean, Multiple Settings, Stylish
Cons: Long Brew Time, Maintenance Alerts Poor, Doesn't Brew 16oz Easily, Complicated Controls
I would recommend this to a friend!
Response from keurig.comBy May 20, 2016
Thank you for your review and feedback. We are sorry that you are disappointed with your brewer, Carafe, Stainless Steel Mug and want to help. Please call our Customer Service team at 866-901-2739. We look forward to hearing from you.
Written by a customer while visiting keurig.com
Customer Rating
1
2nd one broke as well!!
on June 6, 2015
Posted by: ddhill
from Austin, TX
Verified Purchase:No
During the week I mostly drink tea and it will only brew 6 oz at a time and requires me to hold the brew button the entire time! I did find a work around; I use one of the refillable k-ups with nothing in it. I drink coffee on the week ends, with no problem. HOWEVER, this is the 2nd 2.0 I've had that WILL NOT BREW a carafe!!! It tells me to add water when the reservoir is full! With my first 2.0 I did the whole cleaning/descaling/new filter, (even though it was a brand new machine because Keurig support wouldn't even talk to me, until I completed all those measures. After doing all that, It brewed ONE carafe and went back to the 'add water' When I finally returned it I bumped up to the K-550 and guess what? IT WILL NOT BREW A CARAFE EITHER and I get the same exact message!! The only time I want to even use the carafe is when my daughter visits, but a lot of good it does me. Returning is such a hassle, so i'll just keep this one and continue to discourage people from buying this brand. (I'm again the whole not being able to use the refillables; very bad for the environment, shame on you Keurig). It will be the last time I buy this brand. Boo On You!
Pros: None
Cons: Complicated Controls
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Junk
on June 11, 2015
Posted by: 01_Coffeeman
from Fremont, OH
Verified Purchase:No
Our office just had to have the Keurig system - now we've gone through 3 of your machines in 2 years, the old Mr. Coffee we had was in use for 12 yrs before this and was working fine, the last 2 Keurigs haven't even lasted 4 months, the quality is horrendous.
No, I would not recommend this to a friend.
Response from keurig.comBy May 20, 2016
We are sorry to hear about this and understand your frustration. Please call 866-901-2739 as we would like to assist you with the issue you are experiencing with your brewer.
Written by a customer while visiting keurig.com
Customer Rating
2
DISAPPOINTED
on June 17, 2015
Posted by: Dissapointed
from Branson, MO
Verified Purchase:No
The box didn't indicate there were three pod sizes to be used. It was too difficult to brew larger mug sizes. Selected cup size didn't brew correctly. I have used Keurig coffee makers for many years and am disappointed for the first time. I am returning my 550.
Pros: Large Water Resovoir
Cons: Didn't Brew Selected Size, Two Difficult To Use, Only Uses Keurig K Cups
No, I would not recommend this to a friend.
Response from keurig.comBy May 20, 2016
Oh no! We are sorry you are having an issue with your brewer and want to help. Please call our Customer Service Team at 866-901-2739. We are happy to help resolve your issue.
Written by a customer while visiting keurig.com