Customer reviews from keurig.com
Keurig - 2.0 K550 Coffeemaker - Black/Dark Gray
Average customer rating
4.2
(8,419 Reviews)
Rating breakdown 8,419 reviews
5 Stars
4,062
4 Stars
2,967
3 Stars
557
2 Stars
305
1 Star
528
86%of customers recommend this product.
(
7,147 out of
8,290)
Customer Reviews for Keurig - 2.0 K550 Coffeemaker - Black/Dark Gray
Customer Rating
5
An Excellent Product
on April 29, 2015
Posted by: Mike, the coffee man
from Naples, FL
Verified Purchase:No
My wife and I had been using a drip coffee maker until last October when we purchased the Keurig 2.0 system. It has been a huge improvement. Since my wife arises an hour before me, we now are able to each brew our coffee separately. My wife brews an 8 oz cup to which she adds milk, and I brew a 10 oz cup which I drink black. We now enjoy every morning our own cup of freshly brewed, piping hot delicious coffee. And it only takes a minute to brew a cup. So far we have only used the individual K cups, but would use the carafe with dinner guests. We have found the Keurig 2.0 system easy to use and trouble free. Thanks Keurig, for the free packs for this review. In any case, I am happy to recommend the Keurig 2.0 system which we both are very happy with.
Pros: Durable, Stylish, Easy to use, Multiple Settings, Brews quickly, Easy to clean
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
4
Keurig company ROCKS !
on May 2, 2015
Posted by: Chris
from NJ
Verified Purchase:No
My old machine stopped working and I called company and they helped me trouble shoot problem ....needed to be replaced so they sent me a new brewer ! You can't ask for better service ! Keurig really stands behind their products ! THANK YOU VERY MUCH Chris from NJ
Pros: Brews quickly, Stylish, Easy to use, Durable, Large Pot, Easy to clean, Multiple Settings
Cons: Auto Off Like It Or Not, Set To Be On But Shutsoff
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Limits you to ONLY Keurigs own pods
on May 20, 2015
Posted by: Disatisfied Susan
from MA
Verified Purchase:No
Used to use my Keurig for every day for coffee. You are controlling what coffee we can use by not allowing the fill-your own pods; and utilizing your own 'code reading' system. Can't make an instant cup of boiling water easily. Also hate your new website - liked the Green Mountain site better.
Cons: Hot Water Hard To Get, Can Only Use Keurig Pods, Too Much Does Too Little, Shame On Keurig, Very Disappointed -
No, I would not recommend this to a friend.
Response from keurig.comBy May 20, 2016
Thank you for your review. We apologize for the inconvenience and want to help. Please call Customer Service for further assistance at 866-901-2739.
Written by a customer while visiting keurig.com
Customer Rating
1
K550-DO NOT BUY THIS PRODUCT
on May 22, 2015
Posted by: Broadway
from Mentor, OH
Verified Purchase:No
DO NOT BUY THIS PRODUCT! Had brewer in service/low usage@ three months- pump died. New replacement brewer had issues after 10 cups of coffee brewed. Keurig now ships cleaning pod whose use requires power down of brewer. Keurig states cleaning cycle EVERY 5 CUPS should be run- totally unreasonable- as you have to reset all defaults on brewer every time you unplug machine?
Cons: Maintenance Every 5 Cups, HARD TO CLEAN
No, I would not recommend this to a friend.
Response from keurig.comBy May 20, 2016
Hello and thank you for your review. Please contact our consumer care team at 866-901-2739. Our representatives are available seven days a week from 7:00am to Midnight, Est.
Written by a customer while visiting keurig.com
Customer Rating
1
Couldn't Hate It More If I Tried!
on July 5, 2015
Posted by: Anonymous
from Yacolt WA
Verified Purchase:No
After loving my Platinum brewer- I am disgusted with this 2.0 model. I bought the 550 hoping it would be acceptable, knowing the lack of inclusion of many k-cup packs but the negatives of this machine are nearly insurmountable. It's extremely noisy, takes too long to brew a cup, the coffee is NOT hot (I assume the lack of temp choice causes this). I have 4 boxes, YES, FOUR boxes of tea & coffee I purchased from THIS VERY SITE that will NOT work in this brewer! That's appx $50.00 worth of K-cups that are now USELESS! This machine is taller than the Platinum so now the $25.00 "under brewer storage drawers" I bought, again from KEURIG make the brewer too tall to fit under my cupboards! So no more K-cup storage! Now to get hot water I have to hold the button the entire time, rather than push & watch it fill. Many of the K-cup settings will not allow 12 oz brews! That was a fave of my husband. The list goes on and on and ON! I would pay double for a good ole Platinum brewer, in spite the fact that mine quit after 1 yr & 15 days! That's right- 15 days after the 1 yr warranty ran out- I still would have preferred that brewer! The carafe feature is silly & unnecessary! I bought my original Keurig for single cup brewing- Fancy colors aside- this thing is terrible! Adding intuitive technology just for the sake of adding it is NOT progress nor is it an upgrade! Lastly- Keurig; You owe me $50. worth of K-cups and a new storage system as mine are now obsolete!
Cons: Long Brew Time, No Temp Setting, No My K Cup Use, Loud, Complicated Controls, Coffee Doesn't Stay Hot, Limited Features, Taller Than The Platinum
No, I would not recommend this to a friend.
Response from keurig.comBy May 20, 2016
Sherri, we are sorry to hear you are not satisfied with your Keurig brewer, we would like to help with the K-CUPS currently not compatible with the brewer. Please call our customer care team at 866-901-2739 so we can assist you.
Written by a customer while visiting keurig.com
Customer Rating
1
Big Disappointment
on August 19, 2015
Posted by: Anonymous
from Portland, OR
Verified Purchase:No
Not at all happy with this 2.0 1. My old one allowed me to brew a 12 or 14 cup. Why on earth did you remove this ability. Using a K-Crafe pod is not an acceptable answer. I want a 12 or 14oz cup from a Kirkland Pacific Bold K-Cup. 2. Also available on my old Keurig but not on the 2.0 It is th ability to make a specific size cup of hot water. You must stand there continuously holding the button till it is full. 3. I cant put my travel mug under it and make a cup of coffee becuse of the base switch that makes it require a K-Carafe pod. if the drip tray is removed. 4. Worst of all no My K-Cup or My K-Carafe options. I guess greed in trying to force people to buy licened by Green moutain products only got in the way of making what could have been a great machine.
Cons: Limited Features
No, I would not recommend this to a friend.
Response from keurig.comBy May 20, 2016
Thank you for your feedback Ed! Have you heard about our KMUG pods? They will allow you to brew over a 10 oz. of coffee without having to brew a full carafe. Check them out on the keurig website.
Written by a customer while visiting keurig.com
Customer Rating
1
Disappointing Keurig Brewer
on August 26, 2015
Posted by: Anonymous
from Wadsworth, OH
Verified Purchase:No
I drink 2 cups of coffee each day, yet the brewer said I needed to change the filter and descale after less than two months! The brewer had stopped altogether so I used the solution, not once, but two times to get a satisfactory result! Do you realize how expensive it's going to be to keep this brewer serviceable!? That means it requires 2 bottles of Keurig's descaling solution. The coffee is not hot even when everything is working well, you have to hold down the button to get only 6 oz. of hot water at a time, and, if history serves, is going to be expensive and time consuming to keep it in working order! I wish I'd never bought it in the first place!
Pros: Stylish
Cons: Coffee Doesn't Stay Hot, HARD TO CLEAN, Limited Features
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
I think I got a melon
on September 7, 2015
Posted by: Coffee first, talk later
from Seal Beach CA
Verified Purchase:No
This is the second Keurig Brewer I have purchased and after 6 or so months of having it, I wish I had just kept my old one. Shame on me for wanting the newer prettier version of a brewer that had nothing wrong with it besides being last generation. The brewer is nice looking but that's pretty much all it has going for it. It could quite possibly be that I just got the bad apple of the bunch but I have had nothing but problems with this brewer since I got it. I was first turned off by the fact that it no longer brews 12oz. 10oz is the largest single cup you can brew without using the large pot (which by the way, I have never needed to use). I do understand, however, why it is set up that way I just should have realized I have no need for the large pot. It just gathers dust. A month or two into using the brewer, I noticed that when I select 10oz, it doesn't always brew 10oz. It also varies in the strength of the coffee brewed even when I do not change the settings. I called Keurig and the rep informed me that this brewer can clog easily and they would send me a tool to help unclog it. Fine, they sent it to me and I started to use it. I've noticed recently though that I am using this tool 1-2 times a week. It clogs ALL THE TIME no matter what coffee/tea pod I am using and it continues to brew whatever amount of coffee and whatever strength of coffee it sees fit. No matter what selections I make. The brewer also has a big problem finishing it's brew. I'll see the display say its done and ready for the next brew session but it's still leaking coffee out. I essentially have to wait a good 15 minutes to be sure it is done brewing otherwise I have a mess in the drip pan or get burned when grabbing my cup. Another big issue that I wish was disclosed prior to buying is that not all k-cup pods will work with this thing and i'm not talking about non Keurig brand/sponsored pods. I'm talking about pods bought directly from the Keurig website. I have left over Lemon Zinger tea pods from my previous Keurig Brewer that I have to rip open and use the old fashioned way because this brewer doesn't recognize the pods when you put them in. What a waste of $$. The final straw was this morning where I spent an additional 10-15 minutes trying to coax the brewer to brew me 10oz of coffee. A burnt hand, mess all over my countertop later and 2 wasted pods later I am seriously debating going back to a good ol fashion coffee pot. I really just want a brewer that works when I need it to or just send me my old brewer back. Forget all the fancy shmancy stuff that I never use. Just give me my cup o joe already. On a positive note, this experience has forced me to cut back on my coffee intake. Silver lining.
Pros: Stylish
Cons: Leaks, Long Brew Time, Complicated Controls, Loud, Clogs easily, Splatters Easily
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com