Customer reviews from keurig.com
Keurig - 2.0 K550 Coffeemaker - Black/Dark Gray
Average customer rating
4.2
(8,419 Reviews)
Rating breakdown 8,419 reviews
5 Stars
4,062
4 Stars
2,967
3 Stars
557
2 Stars
305
1 Star
528
86%of customers recommend this product.
(
7,147 out of
8,290)
Customer Reviews for Keurig - 2.0 K550 Coffeemaker - Black/Dark Gray
Customer Rating
1
Total piece of junk!
on December 24, 2014
Posted by: Dissatisfied
from Michigan
Verified Purchase:No
We are on our 5th 2.0 that has failed in the past 2 months including one sent as a replacement directly from Keurig. The pump fails and no water flows. After calling Keurig Customer Service they could only send me a new one that also failed in a week. It's not the water as we used filtered water before putting it in the unit where it has its own filter. Older models are great. This model is total junk, steer clear!
Pros: None If It Doesn't Work
Cons: Pump fails
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Doesn't work after just a week
on December 25, 2014
Posted by: Neg on keurig
from Fl
Got this weeks ahead of Christmas so could have it up and running for Christmas day. Didn't even make it a week. Was already broken by Christmas morning! Went thru all the trouble shooting tips twice. No luck. Shame on keurig for putting this on the market before it was ready.
Cons: Non Functioning
No, I would not recommend this to a friend.
Response from keurig.comBy May 20, 2016
Hello there, can you please call Customer Care at 866-901-2739. They will be able to assist you with troubleshooting your brewer. Thank you.
Written by a customer while visiting keurig.com
Customer Rating
1
A waste of my time
on December 25, 2014
Posted by: Tired and frustrated
from Colorado
After only 3 uses, had to call keurig to have someone tell me for the next 25 minutes how to unclog the needles. Ridiculous! I don't have time to waste after each cup to unclog the needles. This is a poor design on the part of the manufacturer. So frustrating, and my company in town couldn't even get a cup the next day while I was sick in bed., why is it clogging up, that was my question? No answer! If it's supposed to be so intelligent, new and the best, why can't I make two or for cups of coffee in a row? So disappointed, I'm done! Returning it today! Take it back to the lab or give it to your CEO and see if they want to keep cleaning it out! I don't think you can expect to make people happy by making a cheap design. This is no way to keep your customers.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Not impressed. Returning it
on December 26, 2014
Posted by: Lyssa
from Toronto, Ontario
Verified Purchase:No
Not at all impressed. I have owned a previous Keurig model. When I had to replace it, I rushed out and picked up the 2.0. It takes too long to preheat and will not take other brands of k cups. Considering I drink several cups a day. Not worth the time or the effort. Did not even work with Celestial seasons kcups that are advertised to work with the Kerurig. Green mountain cups neither. Major disappointment.
Cons: Loud, Limited Features, Will Not Use Other Brands
No, I would not recommend this to a friend.
Response from keurig.comBy May 20, 2016
K-Cup packs that have a white, gray or lavender outer ring with the Keurig Brewed seal can be used in the 2.0. You can also look for the Keurig Brewed seal and checkmark on the box as well. We offer a diverse portfolio of nearly 400 different beverages from 60 brands, giving consumers lots of choices – no matter their taste preferences or their budget. And every beverage and brand that was offered for previous Keurig brewers is also available for our Keurig 2.0 Brewing Technology system.
Written by a customer while visiting keurig.com
Customer Rating
1
disappointed
on December 27, 2014
Posted by: None
from Massachusetts
Verified Purchase:No
This is my first Keurig. At first, I was thrilled with it!! I love the convenience, quickness, and ease of use. However, the one thing I was excited about was using another company's coffee, 3 lbs., that I just bought, with my Keurig. I threw out my old coffee maker as soon as I got this one. Now, after reading all the reviews, I realize that I can't use my own coffee with this machine. That's ridiculous!! My children gave me this as a Christmas gift, and spent a lot of money on it, and I know they thought we could use a coffee pod with it. For all the money they spent, there should be a pod that is compatible with this machine. I will not recommend this machine to anyone because of this missing feature. If this feature was available in other machines, it should be available in this machine as well. After reading all the reviews of disappointed customers I would think Keurig would reconsider making a coffee pod. I have seen your response, that you make so many different kinds of coffee available, but that does not satisfy this flaw.
Pros: Easy to clean, Easy to use, Brews quickly
Cons: Limited Features, Small Pot, Coffee Doesn't Stay Hot
No, I would not recommend this to a friend.
Response from keurig.comBy May 20, 2016
Thank you for your feedback, we heard you and we appreciate it. We will forward this to the appropriate team to handle.
Written by a customer while visiting keurig.com
Customer Rating
1
Really Bad Product
on December 28, 2014
Posted by: Jim23
from Charlotte, NC
Verified Purchase:No
I loved my old Keurig that finally died after a couple of years of use. This one is terrible. It clogs up after every four or five cups and you have to clean the needles and go through a rinsing process. The person that spent about 25 minutes trying to teach me how to do it also said that you have to perform the cleaning process after every cup of Cocoa. I am not sure how they screwed it up this bad, but it is truly terrible. I am boxing it up and returning it today.
Pros: None
Cons: Doesn't Work
No, I would not recommend this to a friend.
Response from keurig.comBy May 20, 2016
Hi Jim,
We heard you and would like to learn more about your issues. Please contact our Customer Care Team at 866-901-2739 so we can assist you!
We heard you and would like to learn more about your issues. Please contact our Customer Care Team at 866-901-2739 so we can assist you!
Written by a customer while visiting keurig.com
Customer Rating
1
Feeling misled
on December 31, 2014
Posted by: UnHappy
from New York
So disappointed with this machine. Definitely a downgrade instead of upgrade from my B70. Can't make a 12 oz. cup of coffee ,isn't hot enough, the carafe is worthless ,can't use the reusable filters. Cannot see why this was so much more expensive when it has less features. Will send back !
Cons: Limited Features, Coffee Doesn't Stay Hot
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
AFTER ONE WEEK..........IT DIED!
on December 31, 2014
Posted by: Steve
from Las Vegas, NV
Received the K550 for Christmas 2014. Probably made 20 cups of coffee since purchased. This morning, 1/1/15, it just stopped working. Maybe 1/2 oz. of water would dispense but that's it. Did all the recommended troubleshooting (cleaning the k-cup holder, used a paper clip to clear out the two holes next to the needle, etc.) but nothing helped. Amazingly, someone answered when I called Keurig's help line on NY Day and they had me repeat the troubleshooting but the result was the same. Yes, I'm getting a new one shipped at no cost but how frustrating not to have something work only one week after buying it. I must say that when it did work it was a delight. Even if I had to brew it twice to get a decent sized coffee. Come on Keurig you're too good of a company to have all these problems and negative reviews. Get your act together because a lot of people would like to believe in your product.
Written by a customer while visiting keurig.com