Customer reviews from keurig.com
Keurig - 2.0 K550 Coffeemaker - Black/Dark Gray
Average customer rating
4.2
(8,419 Reviews)
Rating breakdown 8,419 reviews
5 Stars
4,062
4 Stars
2,967
3 Stars
557
2 Stars
305
1 Star
528
86%of customers recommend this product.
(
7,147 out of
8,290)
Customer Reviews for Keurig - 2.0 K550 Coffeemaker - Black/Dark Gray
Customer Rating
1
Disappointing!
on November 15, 2014
Posted by: Dee
from San Francisco, California
I've been a Keurig customer for over 10 years but this product has me rethinking my coffee choices. This coffeemaker includes a reader to scan K-cup rims. If you insert anything but a recently purchased, authorized, and more expensive k-cup you'll get the "Oops! I refuse to brew this product" message. The cases of K-cups I've purchased just a couple of months ago on this site don't work. The number of K-cups I'd have to toss I spent more on than this brewer costs. There is no longer an option to use "My K-cup", a reusable filter allowing you to brew your own coffee and produce less non-composable waste. Read reviews from other major retailers I also had my first experience with customer service when I called asking for instructions to return my machine. (It cost me $30 to return, they will not reimburse). The woman on the phone was insulting.
Cons: Small Pot, Loud, Ugly Design, No
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Very Disappointed
on November 18, 2014
Posted by: Judy J
from Edison, OH
Verified Purchase:No
Like the design, looks. Very disappointed that you cannot place a 24 ounce glass once removing the drip tray. Old model allowed us to do that. Cannot brew a pot of hot water. Will not keep water hot. Only 6 ounces of water brew at one time, ridiculous! Pretty sure I am returning. Problem, I gave my old one away!
Cons: Coffee Doesn't Stay Hot, Because I Liked The, Several Decided, One For Our Boat And One, Than 6 Ounces Of Water At, Long For Us Returned, Glasses For Our Tea And, Would Hold Our Glass, To Buy The New One, If We Removed The Drip, For Office, None Have Lasted Very, Looks Cannot Brew More, Limited Features, Tray New One Will Not, A Time We Use 24 Ounce, Coffee The Older Machine, Long Brew Time, I Have Owned 7 Keurigs
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
2
It's no vue!
on November 18, 2014
Posted by: Betty
from Katy, Tx
Verified Purchase:No
We purchased the 2.0 for home use and brought the Vue to the office. The 2.0 can't make a larger cup, does not make the coffee hot enough, is noisy, and we are unable to get our favorite coffees in the k-cups.
Pros: Brews quickly
Cons: Loud, Coffee Doesn't Stay Hot, Limited Features
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Terrible Product
on November 29, 2014
Posted by: Brenda
from St.John's, NL
Verified Purchase:No
Do not purchase this product. This is my third Keurig and its the worse. The brew time takes forever! All the coffees pods that fit my old Keirig now don't fit, I have to purchase all new coffee pods. I'm bringing this back.
Pros: Nothing
Cons: Long Brew Time
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
2
Not all bugs are worked out Disappointed
on November 30, 2014
Posted by: IV coffee Stat
from Missouri
I am a true keurig fan. Have had 3 brewers in the past. My platinum brewer lasted 3 years with 6-12 cups of coffee a day brewed. I am not a fan of this new brewer they got rid of some of my favorite features from the platinum. It only brews 6 oz of hot water while holding the button. It is SUPER loud to warm up to brew. Making a loud pulsing sound when brewing. My tea k cups do not work in this new brewer. so I have 20 tea kcups I will never use :( Plus the My Kcup does not fit. Have not tried to look for a new one but I hope they make it because I brew specialty coffee in it quite often. I did try the 4cup pot but I feel it does not brew enough for 4 cups (maybe 4- 6oz cups) so I wont be using it. All in all very disappointed. Wish they didn't stop selling the platinum brewers. Maybe if they worked out the bugs in this 1st gen 2.0 brewer it will be better!
Cons: Limited Features, Doesnt Have Auto Shutoff, Loud When Warming Up, Doesnt Brew Tea Kcups, Long Brew Time, Only Has Up To 10oz, My Kcup Doesnt Fitwork, Loud, Only Brew 6oz Of Hot Wate
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Not acceptable.
on November 30, 2014
Posted by: Bette
from North Carolina
Verified Purchase:No
I am very disappointed with this product. Wish I had my old 07 back. You discontinued this model too soon.
Pros: Stylish
Cons: Coffee Doesn't Stay Hot, Loud, Long Brew Time, Small Pot
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
3
Definitely different than older models..
on December 1, 2014
Posted by: MallieK
from Austin, Tx
I love the versatility of having either a single cup or a pot of coffee, K-cups for the older models don't work but call customer service and they will replace your existing stock for free and it arrives within 3-7 days! That was truly amazing! I liked the old design better in terms of how quickly it heated up and was ready to brew - this one is astonishingly slow to heat up. The whole purpose is to have a hot cup in just a few seconds but that is not so with this new model and that is hard to get used to. I kept my old one around just in case I decided to switch back. If you are impatient and had an older model brace yourself as this one will disappoint. I bought it so that I could get rid of the standard pot style coffee maker and free up counter space which is a huge benefit.
Pros: Versatility, Multiple Settings, Stylish, Easy to use
Cons: Slow To Heat Up, Carafe Won't Stay Hot, Small Pot, Loud, Coffee Doesn't Stay Hot, Old K-cups Don't Work
I would recommend this to a friend!
Response from keurig.comBy May 20, 2016
Thank you for sharing your experiences. We wanted to clarify that all our brewers are designed to have the same start up time. The Keurig 2.0 has the ability to enable or disable the power saver feature. If this is enabled, the brewer powers down for the desired period of time, and the brewer will need to heat up to the correct temperature when restarted. If the power saver feature isn't a factor in your case, then we are eager to talk with you and see if there might be something else impacting the start time. Please contact Consumer Care at 866-901-2739.
Written by a customer while visiting keurig.com
Customer Rating
2
I preferred my older Keurig!
on December 2, 2014
Posted by: Kimberly
from Alabama
I was excited to update my old Keurig, but have been disappointed with the 2.0. I cannot adjust the brew temp and it is not hot enough. When I brew just water, I have to hold the button the entire time and the largest it will do is 6oz. That is not even a full cup. I was a lot happier with my older unit and it was a lot more user friendly. The only thing they seemed to do to make it nicer is add a feature to change the light color. While it is pretty and nice; I would MUCH prefer the extra features be for the actual use. Wish I had not gotten rid of my older one.
Pros: Large Pot
Cons: Coffee Doesn't Stay Hot, Hold Button For Water, Can't Adjust Water Temp, Complicated Controls, Limited Features
No, I would not recommend this to a friend.
Response from keurig.comBy May 20, 2016
Thank you so much for reaching out and sharing your question regarding Keurig 2.0 and the brew temperature. For K-Cup packs, the brew temperature is set at 193 degrees Fahrenheit. For K-Carafe packs, the brew temperature is set at 197 degrees Fahrenheit. These settings are the highest of any Keurig brewers. If you think your brew temperature does not meet these levels, please give our Customer Service team a call for help at 866-901-2739. We greatly appreciate your feedback about the Hot Water brew, and will pass it to our product teams.
Written by a customer while visiting keurig.com