Customer reviews from keurig.com
Keurig - 2.0 K550 Coffeemaker - Black/Dark Gray
Average customer rating
4.2
(8,419 Reviews)
Rating breakdown 8,419 reviews
5 Stars
4,062
4 Stars
2,967
3 Stars
557
2 Stars
305
1 Star
528
86%of customers recommend this product.
(
7,147 out of
8,290)
Customer Reviews for Keurig - 2.0 K550 Coffeemaker - Black/Dark Gray
Customer Rating
1
Issue with carafe
on January 22, 2015
Posted by: Anonymous
from Kokomo, IN
Verified Purchase:No
Have only had this model since Thanksgiving Day, 2014. Had to have replacement sent for issues with brewing. Now, after only 60 days, the brewer will not work when using the carafe...keeps showing the "more water needed" screen. I think for the price this shouldn't be an issue after only 60 days.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Don't bother
on February 8, 2015
Posted by: Betty
from Katy, Tx
Verified Purchase:No
We took our Vue to our office and bought the 2.0 for home use. We have great regret as the 2.0 has been a huge disappointment. We have only used the proper cups and frequently have trouble with the brewer saying they are the wrong cups. Times we would like a cup of tea, it is nearly impossible to get hot water from the brewer. The coffee doesn't brew hot, much less stay hot. It is noisy. The clock runs extremely fast so is useless.
Cons: Doesn't Stay Preheated, Can't Get Water For Tea, Complicated Controls, Says Cups Are Wrong, Limited Features, Loud, Coffee Doesn't Stay Hot
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
2
hated it!
on April 28, 2015
Posted by: Cate
from Wall, NJ
Verified Purchase:No
I have absolutely loved my old Keurig but it broke. so they sent me this upgraded model which is horrible. First, the touch screen didn't work right. sometimes it read that I was touching, but mostly it didn't. Next, I wanted to run a pot of water through to clean it before first use. you can't do that! There MUST be a pod in place to run it. if you want hot water, you have to stand there and hold the button and it only gives 6 oz of hot water at a time. so I emptied an old pod and put it in there so I could just hit the button and walk away. but the biggest cup you can brew with a regular pod is 10 oz. my old one was 12 oz and all my mugs hold 12 oz. so now I have to brew 8 oz then 4 oz to get a full cup of coffee. the 12 oz setting is only available if you have a k-carafe pod in. I thought I would love that but you have to brew the whole 4 cups at the same time or the first cup is too strong and the 4th cup is too weak. I have boxes of wonderful organic pods that are A&P brand that won't work in this new 2.0 model. they are too short. they did that on purpose so you have no choice but to buy their coffee pods. its a horrible design all around so I immediately shipped it back and now I'm waiting for them to send me the next lower one.
Pros: Stylish
Cons: Limited Features, Complicated Controls, Must Use Keurig Pods Only, Touch Screen Doesn't Work, 12oz Setting On K-carafe, Have To Hold For Hotwater, Smaller Cup Sizes For Pod
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
Keurig 2.0 K550
on August 11, 2015
Posted by: looweeggg
from Williamsburg,MA
Verified Purchase:No
This is the best Keurig I ever owned. It makes a great cup of coffee or tea or hot chocolate. It is noisier than my Keurig K75.
Pros: Multiple Settings, Large Pot
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
2
not impressed
on September 11, 2015
Posted by: Anonymous
from WI
Verified Purchase:No
I fully agree with BOB (9/8/15). I am not impressed with this new machine. Keurig went from making an amazing single cup machine to something more for the "coffee pot" drinkers and seemed to have forgotten about us single cup drinkers. The limited cup size selection is not good, you can't customize to your perfect cup (example you can only default to the 8oz and have to push buttons from there to get to 10 oz etc), the clock doesn't hold time, everything is customizable for the carafe only. Favorites button setting is only for carafe. Keurig..please keep in mind the people you created this machine for originally and make it better from there..not worse. I have been a Keurig owner since the beginning of Keurig history and this is the first time I felt I actually got downgraded when I upgraded. Very disappointed.
Pros: Touch screen is nice
Cons: Limited Features, Too Many Cons To List
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
2
DISAPPOINTED
on September 17, 2015
Posted by: Susie
from Baltimore, MD
Verified Purchase:No
My Keurig B70 Platinum died so I needed to replace it and decided on the 550. Received it today and made my first cup. The machine is loud when it is brewing. I do not know how to even describe the sound its almost like it pulls the water up one step at a time to brew. The other thing I dislike is that it only brews a 10oz cup so in order to fill my travel mug I have to brew a 10oz wait for it to finish open the K Cup dispenser close it again and brew another 4oz cup to fill the mug. I didn't have these problems with the noise or the travel mug in my old B70. Why would they not make the larger size for the travel mugs. I think this is getting repackaged and returned. So disappointed!!!!
Pros: Stylish
No, I would not recommend this to a friend.
Response from keurig.comBy May 20, 2016
Hello and thank you for your review. We're sorry to hear you're disappointed with your new 2.0 brewer. We would love to help and improve your experience. At your soonest convenience, please contact our consumer care team at 866-901-2739. Our representatives are available seven days a week from 7:00 am to Midnight, Est. We look forward to your call.
Written by a customer while visiting keurig.com
Customer Rating
1
Perhaps three times will be a charm....
on October 10, 2015
Posted by: Dex
from Hobe Sound, FL
Verified Purchase:No
I thought perhaps the first one I purchased of this model was a lemon...I've owned 3 other Keurig models...but unfortunately, not the case, unless this is a lemon too. I used the K-cups that came with it and after using it for six days - about three times a day - it now drips and splashes all over the place. Worst model ever!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Pros: Stylish
Cons: Doesn't Work Again
No, I would not recommend this to a friend.
Response from keurig.comBy May 20, 2016
Oh no! This is not what we like to hear. We’re very sorry to learn that you are experiencing an issue with your brewer. We can certainly understand your frustration and would be happy to help resolve your issue. At your soonest convenience, please contact our consumer care team. We are available seven days a week from 7:00 am to Midnight, Est. and can be reached at 866-901-2739. We look forward to your call!
Written by a customer while visiting keurig.com
Customer Rating
1
Looking forward to the next model...K550 failure again
on October 17, 2015
Posted by: DudeDad
from MD
Verified Purchase:No
Bought the K550 in late January 2015; stopped brewing in February 2015. BB&B replaced it. Stopped brewing in October 2015; BB&B replaced it. 6 days later, it stopped brewing again. Using Starbuck's pods. Won't even brew water (yes, you have to hold the button...really?). Time to hire new designers and put out quality machines rather than garbage. Will go back to BB&B to get a 4th machine in 9 months because we have quite a few $$ invested in pods. Will probably look for a new system and take the new one back when we're through with the pods.
Response from keurig.comBy May 20, 2016
Thank you for your review. We are truly sorry to hear of your experience with this brewer and would like to make this right. Please contact our consumer care team at 1-866-901-2739. Our representatives are available seven days a week from 7:00 am to Midnight, Est. We look forward to your call!
Written by a customer while visiting keurig.com