Customer reviews from keurig.com
Keurig - 2.0 K550 Coffeemaker - Black/Dark Gray
Average customer rating
4.2
(8,419 Reviews)
Rating breakdown 8,419 reviews
5 Stars
4,062
4 Stars
2,967
3 Stars
557
2 Stars
305
1 Star
528
86%of customers recommend this product.
(
7,147 out of
8,290)
Customer Reviews for Keurig - 2.0 K550 Coffeemaker - Black/Dark Gray
Customer Rating
4
I am happy with my Keurig
on August 20, 2015
Posted by: geeeeeeeeee
from Chandler, AZ
Verified Purchase:No
I am very happy with my Keurig 2.0 K550. I wish sometimes that it was not as noisy when brewing my coffee. I have and will continue to recommend it too my friends. Thanks, Keurig, for the free pods for this review.
Pros: Easy to use, Large Pot, Multiple Settings, Durable, Brews quickly, Stylish, Easy to clean
Cons: Long Brew Time, Loud
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
4
Nice Upgrade
on August 30, 2015
Posted by: Amanda from Tx
from Frisco, tx
Verified Purchase:No
Great upgrade from our 5 year old Keurig! I like the new design, digital display, water filter & karafe. I found the lack of instructions included with the water filler to be a little frustrating. The filter also seems to be cheaply made. A piece of plastic broke off ours while installing. Otherwise I'm enjoying my new Keurig!
Pros: Easy to use, Large Pot, Multiple Settings, Brews quickly, Stylish
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Avoid Brand
on September 14, 2015
Posted by: bwilliams2800
from Orlando, FL
Verified Purchase:No
I have loved Keurig because of how easy it is to use. I still have the machine but warn new buyers to avoid. The product breaks easily. I have actually purchased the machine 3 times, not sure why. Although purchased 3 times I have had 7 total brewers because Keurig had to replace the machines and one of them twice. I also returned one a week later to the store so really that makes 8. Overall the idea is great, but the machines break very easily and stop brewing, or brew small amount of grounds. This is irritating because the Kcups are not cheap so its a waste if it does not brew correctly. After aw while, Keurig customer service stops helping and blames the consumer.
Pros: Large Pot, Easy to use, Stylish, Multiple Settings
Cons: Long Brew Time, Coffee Doesn't Stay Hot, HARD TO CLEAN
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Don't waste your money
on September 20, 2015
Posted by: Bob
from New Castle,Pa
Verified Purchase:No
I've had three in the last two years all were junk. Filter holder broke the first time I tried to change the filter. Don't buy
Cons: Long Brew Time, HARD TO CLEAN, Three Have All Broke
No, I would not recommend this to a friend.
Response from keurig.comBy May 20, 2016
Oh no! Thank you for your review and feedback. We're sorry to hear of your experience and would like to make this right. Please contact our consumer care team at 866-901-2739. Our representatives are available seven days a week from 7:00 am to Midnight, Est. We look forward to your call!
Written by a customer while visiting keurig.com
Customer Rating
3
Not happy about cups sizes and temp
on October 4, 2015
Posted by: Steph
from Castle Rock Co.
Verified Purchase:No
It does not have a temp control setting, and the cup size only goes to a 10oz, My old one had alot more settings for the cup size and the temperture sure do miss that . My husband said he does not like it take it back and get another old one.
Pros: Brews quickly, Multiple Settings
Cons: Miss Temperture Control, Not enough cup sizes, Coffee Doesn't Stay Hot
Response from keurig.comBy May 20, 2016
Thank you for your review and feedback. In order to brew the optimal beverage the Keurig 2.0 brewing system adjusts the temperature for you based on whether you have inserted a K-Cup pod, K-Mug or a K-Carafe pod. Also, have you heard about our K-MUG pods? Visit www.keurig.com and check them out as they will allow you to brew cups over 10 oz without having to use a Carafe. We hope this information is helpful.
Written by a customer while visiting keurig.com
Customer Rating
4
Great!!
on October 7, 2015
Posted by: Terrie
from Texas
Verified Purchase:No
I enjoyed my smaller Keurig at work so decided to order one for home. I wanted a bit more out of it so I chose the 2.0. I love the fact that I can choose to make a cup or a carafe with this one. It's great! I would give it a 5 but there's always room for improvement.. I haven't nit picked it yet :)
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
2
What a scam
on October 29, 2015
Posted by: Berni0
from Westlake Ohio
Verified Purchase:No
Well this is out 3rd one in 3 years. Same problem every time its quit pumping. Keurig was nice enough to replace the one we had with a 2.0. But neglected to tell us that the replacement came with nothing and I mean nothing . Also it will not brew a 12oz cup like the last ones we had. I have to but a larger pod to brew a 12oz cup what a ripoff . Also the My K Cup which cost us 30.00 + only is capable to make 10 oz they got you! . . The filter... I have to go buy one of those also it didnt come with one. Instructions???? NONE! By the way IF someone would of told me all this I would NOT of wanted this LARGE maker since I cant brew 12oz. I would of rather and a smaller one. This is the last one I will own.
Pros: Brews quickly
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Waste of $$$$$$$$
on November 2, 2015
Posted by: Anonymous
from Kansas City
Verified Purchase:No
Save your money. Ridiculous how a new product can be worse than the previous version. Its just a money trap. I am totally done with Keurig. Will go back to the old way.
Cons: Loud, Long Brew Time, Cannot Use All K Cups
No, I would not recommend this to a friend.
Response from keurig.comBy May 20, 2016
Hello and thank you for your review. We're sorry to hear you're disappointed with your new 2.0 brewer. We would love to help and improve your experience. At your soonest convenience, please contact our consumer care team at 866-901-2739. Our representatives are available seven days a week from 7:00 am to Midnight, Est. We look forward to your call.
Written by a customer while visiting keurig.com