Customer reviews from bose.com
Bose - SoundLink Home Portable Bluetooth Speaker - Cool Gray
Average customer rating
4.6
(114 Reviews)
Rating breakdown 114 reviews
5 Stars
85
4 Stars
21
3 Stars
4
2 Stars
2
1 Star
2
Customer Reviews for Bose - SoundLink Home Portable Bluetooth Speaker - Cool Gray
Customer Rating
4
Won't lose its voice
on May 8, 2026
Posted by: setoth96
Gender:Male
Length of ownership:1 month
For what it is, this speaker is seriously a great product. However, I can immediately think of some quality of life upgrades which would make this a 5 star product. First, adding Wi-Fi and AirPlay 2 support. As a Home speaker, the non-existence of Wi-Fi for audio is a huge letdown. Especially when this speaker only has nine hours of battery life via Bluetooth, this would put it more into the ballpark of both Wi-Fi and Bluetooth speakers, much like the Portable Smart Speaker. That speaker has both Wi-Fi and Bluetooth, and gets twelve hours of batterylife, so there's no reason the SoundLink Home cannot have Wi-Fi.
The next ding in the rating is for the weight distribution. I don't like the way this speaker is top-heavy, and with it being as narrow as it is, I was hoping for a lower center of gravity so that it wouldn't tip over so easily and damage its delicate finish. Even adding a thicker bottom plate to anchor the speaker more firmly to its resting surface would help it be better suited to homes with animals who might push the speaker over by accident.
Third, is the USB-C audio and cables. While the cables are very nice, I'd really like to have USB-C variants instead of having to find a legacy USB-A chargers and adapters to interface the speaker with modern computers which do not have USB-A ports.
I'd also like the ability to stream music via Bluetooth and have USB audio at the same time, much as the Companion 2 speakers allow for two devices to input to the speakers. I'd like to use these as desktop speakers with my computer and listen to music from my phone at the same time, but it is currently not possible.
Also, I'm glad this speaker has not lost its voice prompts as all other modern Bose speakers have as a result of this terrible "update". Not having an app to link is a wonderful plus and makes this speaker easy to recommend.
The next ding in the rating is for the weight distribution. I don't like the way this speaker is top-heavy, and with it being as narrow as it is, I was hoping for a lower center of gravity so that it wouldn't tip over so easily and damage its delicate finish. Even adding a thicker bottom plate to anchor the speaker more firmly to its resting surface would help it be better suited to homes with animals who might push the speaker over by accident.
Third, is the USB-C audio and cables. While the cables are very nice, I'd really like to have USB-C variants instead of having to find a legacy USB-A chargers and adapters to interface the speaker with modern computers which do not have USB-A ports.
I'd also like the ability to stream music via Bluetooth and have USB audio at the same time, much as the Companion 2 speakers allow for two devices to input to the speakers. I'd like to use these as desktop speakers with my computer and listen to music from my phone at the same time, but it is currently not possible.
Also, I'm glad this speaker has not lost its voice prompts as all other modern Bose speakers have as a result of this terrible "update". Not having an app to link is a wonderful plus and makes this speaker easy to recommend.
Written by a customer while visiting bose.com
Customer Rating
2
Not happy
on May 30, 2026
Posted by: Bill
Gender:Male
Length of ownership:1 month
I got this 10 days or so ago. I've had better , there could be more bass in it , truth be told I'd rather have something w more bass and it doesn't connect to my bose app so it really disappointed me.
Response from bose.comBy Customer Support, May 30, 2026
Hey Bill, thanks for reaching out and sharing your feedback about the SoundLink Home. These speakers are designed to deliver crisp, clear sound with bass that fills the room, so sorry to hear that hasn’t been your experience.
To help, we recommend checking out our support article https://bose.life/3RzM6Iw for tips on optimizing bass performance. Also, please note that the SoundLink Home is designed to work without an app, so it’s normal that it doesn’t connect to any Bose app. Hope it helps!
Klariss - Customer Support
To help, we recommend checking out our support article https://bose.life/3RzM6Iw for tips on optimizing bass performance. Also, please note that the SoundLink Home is designed to work without an app, so it’s normal that it doesn’t connect to any Bose app. Hope it helps!
Klariss - Customer Support
Written by a customer while visiting bose.com