Customer reviews from frigidaire.com
Frigidaire - 10,000 BTU Inverter Quiet Temp Smart Room Air Conditioner - White
Average customer rating
4.5
(176 Reviews)
Rating breakdown 176 reviews
5 Stars
121
4 Stars
33
3 Stars
12
2 Stars
5
1 Star
5
Customer Reviews for Frigidaire - 10,000 BTU Inverter Quiet Temp Smart Room Air Conditioner - White
Customer Rating
2
Expected Better
on July 16, 2020
Posted by: A Wong
[This review was collected as part of a promotion.] Expected more from this AC unit, especially with the price they're charging for it. Dislike the following:
The AC defaults to a factory setting every time you turn it on, and not the setting based on the last use. So you have to adjust your setting each time you turn it on.
The AC switches from Cool to Fan frequently and it not quiet when does so.
The AC makes a loud hissing noise when in Cool mode. Apparently this is normal as per the instruction manual.
Wifi setup and the app is an absolutely nightmare to navigate.
The AC switches from Cool to Fan frequently and it not quiet when does so.
The AC makes a loud hissing noise when in Cool mode. Apparently this is normal as per the instruction manual.
Wifi setup and the app is an absolutely nightmare to navigate.
Response from frigidaire.comBy Bianca, Online Outreach Specialist, August 3, 2020
Hi, A Wong!
Thanks for your detailed review. This is the type of feedback that our product team uses to directly influence product development. If you need additional assistance, the best way to reach us is via chat at Frigidaire.com. You can also contact us via phone at 800-374-4432. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST.
Bianca
Thanks for your detailed review. This is the type of feedback that our product team uses to directly influence product development. If you need additional assistance, the best way to reach us is via chat at Frigidaire.com. You can also contact us via phone at 800-374-4432. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST.
Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
2
Terrible cloud consistency
on September 27, 2020
Posted by: DBenn
What is the point of buying an air conditioner that has WiFi connectivity features if the cloud platform that it connects to is unreachable almost every day? From my experience, the Electrolux cloud network has the worst up-time record of any smart device company that I have owned. SmartThings, LIFX, and other smart device manufacturerers have network status webpages for incident and maintenance reports which helps the consumer to identity connection problems - Electrolux does not. Lastly, and equally important, the Android app is very poorly designed. Save yourself the frustration and do not, under any circumstances, consider buying a Frigidaire branded "smart" device. I have learned my lesson the hard way, never to buy another Frigidaire product that offers features that rely on their cloud platform.
Response from frigidaire.comBy Anna P. , Online Outreach Specialist, October 27, 2020
Thank you for taking a moment to share your experience with us DBenn. Your feedback has been shared with the connectivity team to explore and research. In the meantime, we are interested learn more about the disconnections you are experiencing and how we can eliminate them. Please be on the lookout for an email from our support team to collect additional information.
Kindly, Anna
Kindly, Anna
Written by a customer while visiting frigidaire.com
Customer Rating
5
on April 28, 2022
Posted by: Cold air
[This review was collected as part of a promotion.] I really liked the quietness oh, the cooling is great. I'm a little disappointed with the Wi-Fi connection I have to units one won't stay connected but Frigidaire is working on correcting that with me. Would I buy them again? yes!
Written by a customer while visiting frigidaire.com
Customer Rating
2
Wifi and App are useless
on July 11, 2020
Posted by: Warehouse341
[This review was collected as part of a promotion.] I bought this version specifically for the wifi connectivity but it is worthless. I would recommend saving money and buying the non WiFi one. The machine is very quiet which is nice.
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, July 27, 2020
Hello, Warehouse341!
Thank you for your feedback. We are not happy to learn that the air conditioner Wi-Fi is not working. This is definitely not the norm, and would like to see how we may assist. We have emailed you in regard to your concerns with the air conditioner. If you need further assistance, please feel free to contact us via chat at Frigidaire.com or by phone at 800-374-4432. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST. -Katrina
Thank you for your feedback. We are not happy to learn that the air conditioner Wi-Fi is not working. This is definitely not the norm, and would like to see how we may assist. We have emailed you in regard to your concerns with the air conditioner. If you need further assistance, please feel free to contact us via chat at Frigidaire.com or by phone at 800-374-4432. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST. -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
5
Amazingly quiet and efficient
on July 20, 2020
Posted by: BSheldon
[This review was collected as part of a promotion.] Replaced an older 10000 BTU Frigidaire unit with this new 8000 BTU unit, and it's been absolutely great! This new window A/C unit is amazingly quiet, even when the compressor is running. Major improvement over the older base model Frigidaire, and definitely worth the extra money. The WiFi enabled feature is nice, as I can control the unit from anywhere via the Frigidaire smartphone app. I'm seriously considering buying a 6000 BTU unit for my home office to replace the noisy existing unit.
Written by a customer while visiting frigidaire.com
Customer Rating
4
Quietest on the market
on August 26, 2020
Posted by: BobPhx
[This review was collected as part of a promotion.] I have two previous generation 6k Frigidaire Quitet Temp models & although newer 8k model is slightly louder this is still the best quietest unit on the market. It doesn't get quite as cold as a GE I tried but the supposed quiet GE was so loud it got returned. I don't care for the updated grill on this second generation model. It doesn't direct the air flow by sucking from the floor & out the top. I also wish Frigidaire would return the 8 way directional out grill as the 4 way is fairly useless. I would definitely purchase this again because it's the only unit that is quiet enough to sleep when you are a sensitive sleeper. The filter needs improvement as there's lots of ways for dust to go around it.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Broke within 1 hour!!!
on June 25, 2020
Posted by: KCEPSC1488
[This review was collected as part of a promotion.] We bought this from a reputable appliance company and wish we had gone with another air conditioner. Literally, within one hour of running it, the unit started vibrating LOUDLY. It was so bad it shook a picture off of the wall and I could hear it kicking on and off from the floor below. The company we bought it from came out to check the unit and our installation. They determined we installed the unit properly but there was a problem with the compressor, which was why it was vibrating so badly. The company issued us a replacement of no charge and we went with a different air conditioner.
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, July 6, 2020
Hello, KCEPSC1488!
Thank you for your feedback! We sincerely apologize for your experience with your air conditioner. Our design and engineer teams are constantly monitoring our brand pages for feedback such as yours for future reference. -Katrina
Thank you for your feedback! We sincerely apologize for your experience with your air conditioner. Our design and engineer teams are constantly monitoring our brand pages for feedback such as yours for future reference. -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
5
Quiet and cool ac
on June 26, 2020
Posted by: Nykev
[This review was collected as part of a promotion.] Nice and quiet ac. Works great and the app is helpful to control
Written by a customer while visiting frigidaire.com