Customer reviews from frigidaire.com
Frigidaire - 10,000 BTU Inverter Quiet Temp Smart Room Air Conditioner - White
Average customer rating
4.5
(176 Reviews)
Rating breakdown 176 reviews
5 Stars
121
4 Stars
33
3 Stars
12
2 Stars
5
1 Star
5
Customer Reviews for Frigidaire - 10,000 BTU Inverter Quiet Temp Smart Room Air Conditioner - White
Customer Rating
3
Good AC, Terrible App, Leaves Gaps
on July 6, 2020
Posted by: icequeen2
[This review was collected as part of a promotion.] The ac itself is great. It's quite and looks nice. I'm deducting two stars for several reasons:
1) The app stinks. Either that or the ac itself disconnects from wifi. The smart feature is basically unusable, so don't pay extra for that. It took me over an hour to set it up the first time, and after a day's use it disconnected and refuses to reconnect.
2) The bars on bottom rattle. I had to tape it to the body of the ac with clear tape. Not a dealbreaker but it should be fixed.
3) It fits poorly into the window. Unless you have a wooden frame to screw it into--which who does nowadays?--you won't be able to screw it in. My window frames are metal, and the ac just sits there with a large gap around the sides where the fanned section sticks out where light, bugs, and hot hair comes in. I tried stuffing it with the foam they supply but a) it's black b) didn't fill the gap. Right now I have it stuffed with paper towels, which got soaked during the last rain, and had to go buy white foam I hope will work. They need to design ac for people in apartment buildings or in houses built after 1930.
4) It turns on and off a lot. There should be a way to disable to thermostat so it just continuously pumps air in regardless of room temp.
Response from frigidaire.comBy Bianca, Online Outreach Specialist, July 17, 2020
Hello, icequeen2
We really appreciate your detailed review! This is the type of feedback that our product team uses to directly influence product development. I have included a link to our FAQ’s that may help address your concerns regarding the WiFi feature. If you need further assistance, you can contact Frigidaire connected customer care at 1-800-311-4667 or via email at SmartHelp.US@Frigidaire.com. Customer care is available M-F 8:30 am – 6pm EST.
https://www.frigidaire.com/Owner-Center/Product-Support-FAQs/Connected-Appliances/
Bianca
We really appreciate your detailed review! This is the type of feedback that our product team uses to directly influence product development. I have included a link to our FAQ’s that may help address your concerns regarding the WiFi feature. If you need further assistance, you can contact Frigidaire connected customer care at 1-800-311-4667 or via email at SmartHelp.US@Frigidaire.com. Customer care is available M-F 8:30 am – 6pm EST.
https://www.frigidaire.com/Owner-Center/Product-Support-FAQs/Connected-Appliances/
Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
2
Quiet and effective AC. App is terrible
on July 15, 2020
Posted by: Drewpnyc
[This review was collected as part of a promotion.] Please update the app - it crashes constantly and registering products is buggy. You actually have to put an address in the website, then enter it exactly as it is in the app. Very poor development. Also once it is setup, connecting is shotty. Most times app crashes on open. I change location settings to never, and it seems to solve but app still crashes.
Response from frigidaire.comBy Bianca, Online Outreach Specialist, July 29, 2020
Hello, Drewpnyc!
Thanks for taking the time to provide your feedback. We are pleased to know the AC is working well for you, except for your concerns about the app. See the link below to our FAQ’s that may help address your concerns. If you need further assistance, you can contact Frigidaire connected customer care at 1-800-311-4667 or via email at SmartHelp.US@Frigidaire.com. Customer care is available M-F 8:30 am – 6 pm EST.
https://www.frigidaire.com/Owner-Center/Product-Support-FAQs/Connected-Appliances/
Bianca
Thanks for taking the time to provide your feedback. We are pleased to know the AC is working well for you, except for your concerns about the app. See the link below to our FAQ’s that may help address your concerns. If you need further assistance, you can contact Frigidaire connected customer care at 1-800-311-4667 or via email at SmartHelp.US@Frigidaire.com. Customer care is available M-F 8:30 am – 6 pm EST.
https://www.frigidaire.com/Owner-Center/Product-Support-FAQs/Connected-Appliances/
Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
1
Won't Hold Settings
on August 19, 2021
Posted by: Save My Settings Please
[This review was collected as part of a promotion.] I understand that every time I turn it on it has to start in eco mode. BUT, it won’t retain the other settings from when it was turned off. Every time it’s turned on the temp is set to ‘72’ and the fan is set to ‘Auto’. This very aggravating and inconvenient, considering returning it.
Response from frigidaire.comBy Ashton, Online Outreach Specialist, August 20, 2021
Thank you for sharing your feedback! This model is designed with an energy-saving default mode, which in part helped it win Energy Star's Most Efficient award. After some time running, however, it should remember your settings and automatically resume operating at those settings when power is restored to your unit. I hope this information helps!
Best,
Ashton
Best,
Ashton
Written by a customer while visiting frigidaire.com
Customer Rating
2
Expected Better
on July 16, 2020
Posted by: A Wong
[This review was collected as part of a promotion.] Expected more from this AC unit, especially with the price they're charging for it. Dislike the following:
The AC defaults to a factory setting every time you turn it on, and not the setting based on the last use. So you have to adjust your setting each time you turn it on.
The AC switches from Cool to Fan frequently and it not quiet when does so.
The AC makes a loud hissing noise when in Cool mode. Apparently this is normal as per the instruction manual.
Wifi setup and the app is an absolutely nightmare to navigate.
The AC switches from Cool to Fan frequently and it not quiet when does so.
The AC makes a loud hissing noise when in Cool mode. Apparently this is normal as per the instruction manual.
Wifi setup and the app is an absolutely nightmare to navigate.
Response from frigidaire.comBy Bianca, Online Outreach Specialist, August 3, 2020
Hi, A Wong!
Thanks for your detailed review. This is the type of feedback that our product team uses to directly influence product development. If you need additional assistance, the best way to reach us is via chat at Frigidaire.com. You can also contact us via phone at 800-374-4432. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST.
Bianca
Thanks for your detailed review. This is the type of feedback that our product team uses to directly influence product development. If you need additional assistance, the best way to reach us is via chat at Frigidaire.com. You can also contact us via phone at 800-374-4432. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST.
Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
2
Terrible cloud consistency
on September 27, 2020
Posted by: DBenn
What is the point of buying an air conditioner that has WiFi connectivity features if the cloud platform that it connects to is unreachable almost every day? From my experience, the Electrolux cloud network has the worst up-time record of any smart device company that I have owned. SmartThings, LIFX, and other smart device manufacturerers have network status webpages for incident and maintenance reports which helps the consumer to identity connection problems - Electrolux does not. Lastly, and equally important, the Android app is very poorly designed. Save yourself the frustration and do not, under any circumstances, consider buying a Frigidaire branded "smart" device. I have learned my lesson the hard way, never to buy another Frigidaire product that offers features that rely on their cloud platform.
Response from frigidaire.comBy Anna P. , Online Outreach Specialist, October 27, 2020
Thank you for taking a moment to share your experience with us DBenn. Your feedback has been shared with the connectivity team to explore and research. In the meantime, we are interested learn more about the disconnections you are experiencing and how we can eliminate them. Please be on the lookout for an email from our support team to collect additional information.
Kindly, Anna
Kindly, Anna
Written by a customer while visiting frigidaire.com
Customer Rating
5
on April 28, 2022
Posted by: Cold air
[This review was collected as part of a promotion.] I really liked the quietness oh, the cooling is great. I'm a little disappointed with the Wi-Fi connection I have to units one won't stay connected but Frigidaire is working on correcting that with me. Would I buy them again? yes!
Written by a customer while visiting frigidaire.com
Customer Rating
2
Wifi and App are useless
on July 11, 2020
Posted by: Warehouse341
[This review was collected as part of a promotion.] I bought this version specifically for the wifi connectivity but it is worthless. I would recommend saving money and buying the non WiFi one. The machine is very quiet which is nice.
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, July 27, 2020
Hello, Warehouse341!
Thank you for your feedback. We are not happy to learn that the air conditioner Wi-Fi is not working. This is definitely not the norm, and would like to see how we may assist. We have emailed you in regard to your concerns with the air conditioner. If you need further assistance, please feel free to contact us via chat at Frigidaire.com or by phone at 800-374-4432. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST. -Katrina
Thank you for your feedback. We are not happy to learn that the air conditioner Wi-Fi is not working. This is definitely not the norm, and would like to see how we may assist. We have emailed you in regard to your concerns with the air conditioner. If you need further assistance, please feel free to contact us via chat at Frigidaire.com or by phone at 800-374-4432. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST. -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
5
Amazingly quiet and efficient
on July 20, 2020
Posted by: BSheldon
[This review was collected as part of a promotion.] Replaced an older 10000 BTU Frigidaire unit with this new 8000 BTU unit, and it's been absolutely great! This new window A/C unit is amazingly quiet, even when the compressor is running. Major improvement over the older base model Frigidaire, and definitely worth the extra money. The WiFi enabled feature is nice, as I can control the unit from anywhere via the Frigidaire smartphone app. I'm seriously considering buying a 6000 BTU unit for my home office to replace the noisy existing unit.
Written by a customer while visiting frigidaire.com