Customer reviews from frigidaire.com
Frigidaire - 10,000 BTU Inverter Quiet Temp Smart Room Air Conditioner - White
Average customer rating
4.5
(176 Reviews)
Rating breakdown 176 reviews
5 Stars
121
4 Stars
33
3 Stars
12
2 Stars
5
1 Star
5
Customer Reviews for Frigidaire - 10,000 BTU Inverter Quiet Temp Smart Room Air Conditioner - White
Customer Rating
5
cool and smoothly quiet
on October 23, 2021
Posted by: EBURGOS02
[This review was collected as part of a promotion.] I'm Glad I chose this type of room Air Conditioner, work's great and it very quiet. Compare to my old one this one is a breeze easy to manage. Thank's, Mr.G
Written by a customer while visiting frigidaire.com
Customer Rating
5
New A/C Unit, Looks Great, Works Well !
on November 2, 2024
Posted by: Navy Guy Rich
[This review was collected as part of a promotion.] A Great, Quiet, & Functional Unit... Cools Very Good, & Looks Great !
Written by a customer while visiting frigidaire.com
Customer Rating
1
Way too expensive for what it is.
on July 8, 2021
Posted by: MSH612
The AC it self seems fine except nothing works on the face. The "buttons" aren't even buttons and they don't work. So I can't adjust the temp on the unit or connect to the wifi. The plastic in front is really cheap and flimsy.
Don't waste your money on this. Just get a regular old 10,000 BTU unit for less.
Don't waste your money on this. Just get a regular old 10,000 BTU unit for less.
Response from frigidaire.comBy Bianca, Online Outreach Specialist , July 9, 2021
Hello, MSH612! We are not pleased to know you are having issues with your AC. We want your AC to do its best for you and would love the chance to resolve your concerns. When you have a moment, please join us on a live chat via Frigidaire.com. -Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
3
Non functional touch pad
on April 12, 2022
Posted by: vamsi
[This review was collected as part of a promotion.] I cannot use the the right half of the touch pad ,hence i cannot set up wi-fi. i called customer service but have not heard back. Other than that it works well
Response from frigidaire.comBy Briana , Online Outreach Specialist , April 13, 2022
Hello, vamsi! Thank you for your review. We are sorry to hear about your concerns with the touch pad on your appliance. We would like to see how we can turn things around for you. We have contacted your via email offering further assistance. We look forward to working with you. ~Briana
Written by a customer while visiting frigidaire.com
Customer Rating
5
Beat all my expectations - quiet, amazing cooling.
on May 29, 2020
Posted by: stilly13
[This review was collected as part of a promotion.] I am very happy that I bought this unit when I did. I'm not certain if this is similar to other units in the past, or they've updated the technology and quietness of these units (this was my first experience with a window unit). I have central A/C in my house, but I have one large room that overheats. The unit was easy to install (~1 hour?). The app works well and similar to a Nest or other thermostat app.
Most importantly, it is quiet! I barely notice it if I'm watching TV. I also can't hear it from outside, so it's not annoying to neighbors or passersby, which was something I was worried about.
The cooling works well and it doesn't stay on very long to cool my room, which is ~17'x15', with a couple fridges and a lot of media/computer equipment producing heat.
I highly recommend this. My best purchase in 2020!
Written by a customer while visiting frigidaire.com
Customer Rating
3
Good AC, Terrible App, Leaves Gaps
on July 6, 2020
Posted by: icequeen2
[This review was collected as part of a promotion.] The ac itself is great. It's quite and looks nice. I'm deducting two stars for several reasons:
1) The app stinks. Either that or the ac itself disconnects from wifi. The smart feature is basically unusable, so don't pay extra for that. It took me over an hour to set it up the first time, and after a day's use it disconnected and refuses to reconnect.
2) The bars on bottom rattle. I had to tape it to the body of the ac with clear tape. Not a dealbreaker but it should be fixed.
3) It fits poorly into the window. Unless you have a wooden frame to screw it into--which who does nowadays?--you won't be able to screw it in. My window frames are metal, and the ac just sits there with a large gap around the sides where the fanned section sticks out where light, bugs, and hot hair comes in. I tried stuffing it with the foam they supply but a) it's black b) didn't fill the gap. Right now I have it stuffed with paper towels, which got soaked during the last rain, and had to go buy white foam I hope will work. They need to design ac for people in apartment buildings or in houses built after 1930.
4) It turns on and off a lot. There should be a way to disable to thermostat so it just continuously pumps air in regardless of room temp.
Response from frigidaire.comBy Bianca, Online Outreach Specialist, July 17, 2020
Hello, icequeen2
We really appreciate your detailed review! This is the type of feedback that our product team uses to directly influence product development. I have included a link to our FAQ’s that may help address your concerns regarding the WiFi feature. If you need further assistance, you can contact Frigidaire connected customer care at 1-800-311-4667 or via email at SmartHelp.US@Frigidaire.com. Customer care is available M-F 8:30 am – 6pm EST.
https://www.frigidaire.com/Owner-Center/Product-Support-FAQs/Connected-Appliances/
Bianca
We really appreciate your detailed review! This is the type of feedback that our product team uses to directly influence product development. I have included a link to our FAQ’s that may help address your concerns regarding the WiFi feature. If you need further assistance, you can contact Frigidaire connected customer care at 1-800-311-4667 or via email at SmartHelp.US@Frigidaire.com. Customer care is available M-F 8:30 am – 6pm EST.
https://www.frigidaire.com/Owner-Center/Product-Support-FAQs/Connected-Appliances/
Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
2
Quiet and effective AC. App is terrible
on July 15, 2020
Posted by: Drewpnyc
[This review was collected as part of a promotion.] Please update the app - it crashes constantly and registering products is buggy. You actually have to put an address in the website, then enter it exactly as it is in the app. Very poor development. Also once it is setup, connecting is shotty. Most times app crashes on open. I change location settings to never, and it seems to solve but app still crashes.
Response from frigidaire.comBy Bianca, Online Outreach Specialist, July 29, 2020
Hello, Drewpnyc!
Thanks for taking the time to provide your feedback. We are pleased to know the AC is working well for you, except for your concerns about the app. See the link below to our FAQ’s that may help address your concerns. If you need further assistance, you can contact Frigidaire connected customer care at 1-800-311-4667 or via email at SmartHelp.US@Frigidaire.com. Customer care is available M-F 8:30 am – 6 pm EST.
https://www.frigidaire.com/Owner-Center/Product-Support-FAQs/Connected-Appliances/
Bianca
Thanks for taking the time to provide your feedback. We are pleased to know the AC is working well for you, except for your concerns about the app. See the link below to our FAQ’s that may help address your concerns. If you need further assistance, you can contact Frigidaire connected customer care at 1-800-311-4667 or via email at SmartHelp.US@Frigidaire.com. Customer care is available M-F 8:30 am – 6 pm EST.
https://www.frigidaire.com/Owner-Center/Product-Support-FAQs/Connected-Appliances/
Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
1
Won't Hold Settings
on August 19, 2021
Posted by: Save My Settings Please
[This review was collected as part of a promotion.] I understand that every time I turn it on it has to start in eco mode. BUT, it won’t retain the other settings from when it was turned off. Every time it’s turned on the temp is set to ‘72’ and the fan is set to ‘Auto’. This very aggravating and inconvenient, considering returning it.
Response from frigidaire.comBy Ashton, Online Outreach Specialist, August 20, 2021
Thank you for sharing your feedback! This model is designed with an energy-saving default mode, which in part helped it win Energy Star's Most Efficient award. After some time running, however, it should remember your settings and automatically resume operating at those settings when power is restored to your unit. I hope this information helps!
Best,
Ashton
Best,
Ashton
Written by a customer while visiting frigidaire.com