Customer reviews from frigidaire.com
Frigidaire - 10,000 BTU Inverter Quiet Temp Smart Room Air Conditioner - White
Average customer rating
4.5
(181 Reviews)
Rating breakdown 181 reviews
5 Stars
124
4 Stars
35
3 Stars
12
2 Stars
5
1 Star
5
Customer Reviews for Frigidaire - 10,000 BTU Inverter Quiet Temp Smart Room Air Conditioner - White
Customer Rating
2
Quiet and effective AC. App is terrible
on July 15, 2020
Posted by: Drewpnyc
[This review was collected as part of a promotion.] Please update the app - it crashes constantly and registering products is buggy. You actually have to put an address in the website, then enter it exactly as it is in the app. Very poor development. Also once it is setup, connecting is shotty. Most times app crashes on open. I change location settings to never, and it seems to solve but app still crashes.
Response from frigidaire.comBy Bianca, Online Outreach Specialist, July 29, 2020
Hello, Drewpnyc!
Thanks for taking the time to provide your feedback. We are pleased to know the AC is working well for you, except for your concerns about the app. See the link below to our FAQ’s that may help address your concerns. If you need further assistance, you can contact Frigidaire connected customer care at 1-800-311-4667 or via email at SmartHelp.US@Frigidaire.com. Customer care is available M-F 8:30 am – 6 pm EST.
https://www.frigidaire.com/Owner-Center/Product-Support-FAQs/Connected-Appliances/
Bianca
Thanks for taking the time to provide your feedback. We are pleased to know the AC is working well for you, except for your concerns about the app. See the link below to our FAQ’s that may help address your concerns. If you need further assistance, you can contact Frigidaire connected customer care at 1-800-311-4667 or via email at SmartHelp.US@Frigidaire.com. Customer care is available M-F 8:30 am – 6 pm EST.
https://www.frigidaire.com/Owner-Center/Product-Support-FAQs/Connected-Appliances/
Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
4
Hard to tell if is on!
on July 14, 2020
Posted by: andres14
[This review was collected as part of a promotion.] is very quiet, easy to install and woks great the only issue is that i cant connect to use it with my phone
Written by a customer while visiting frigidaire.com
Customer Rating
5
Extremely quiet and great features
on July 13, 2020
Posted by: Mike6127
[This review was collected as part of a promotion.] I bought this a few weeks ago and it is amazing. Cools my entire living room down within 10 minutes and it is the most quiet air conditioner I have ever owned. I can also turn it on when I am not home which is a huge plus when having animals
Written by a customer while visiting frigidaire.com
Customer Rating
2
Wifi and App are useless
on July 11, 2020
Posted by: Warehouse341
[This review was collected as part of a promotion.] I bought this version specifically for the wifi connectivity but it is worthless. I would recommend saving money and buying the non WiFi one. The machine is very quiet which is nice.
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, July 27, 2020
Hello, Warehouse341!
Thank you for your feedback. We are not happy to learn that the air conditioner Wi-Fi is not working. This is definitely not the norm, and would like to see how we may assist. We have emailed you in regard to your concerns with the air conditioner. If you need further assistance, please feel free to contact us via chat at Frigidaire.com or by phone at 800-374-4432. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST. -Katrina
Thank you for your feedback. We are not happy to learn that the air conditioner Wi-Fi is not working. This is definitely not the norm, and would like to see how we may assist. We have emailed you in regard to your concerns with the air conditioner. If you need further assistance, please feel free to contact us via chat at Frigidaire.com or by phone at 800-374-4432. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST. -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
4
Great features
on July 8, 2020
Posted by: Javierc
[This review was collected as part of a promotion.] Good quiet it product has been long since I could hear television when the air conditioning was on ,but thanks to this new product we can do it.
I recommend this product
I recommend this product
Written by a customer while visiting frigidaire.com
Customer Rating
5
very quiet, nice and cool
on July 7, 2020
Posted by: Dean2224
[This review was collected as part of a promotion.] We bought this about one month ago and so far are very happy with it. It runs very quiet, nice and cool.
Written by a customer while visiting frigidaire.com
Customer Rating
5
So good and Quiet
on July 6, 2020
Posted by: Zozo
[This review was collected as part of a promotion.] So good and quiet in the room you can’t even hear anything we like it so much plus so easy to turn on with phone app and get the room cool even when you still out.
Written by a customer while visiting frigidaire.com
Customer Rating
3
Good AC, Terrible App, Leaves Gaps
on July 6, 2020
Posted by: icequeen2
[This review was collected as part of a promotion.] The ac itself is great. It's quite and looks nice. I'm deducting two stars for several reasons:
1) The app stinks. Either that or the ac itself disconnects from wifi. The smart feature is basically unusable, so don't pay extra for that. It took me over an hour to set it up the first time, and after a day's use it disconnected and refuses to reconnect.
2) The bars on bottom rattle. I had to tape it to the body of the ac with clear tape. Not a dealbreaker but it should be fixed.
3) It fits poorly into the window. Unless you have a wooden frame to screw it into--which who does nowadays?--you won't be able to screw it in. My window frames are metal, and the ac just sits there with a large gap around the sides where the fanned section sticks out where light, bugs, and hot hair comes in. I tried stuffing it with the foam they supply but a) it's black b) didn't fill the gap. Right now I have it stuffed with paper towels, which got soaked during the last rain, and had to go buy white foam I hope will work. They need to design ac for people in apartment buildings or in houses built after 1930.
4) It turns on and off a lot. There should be a way to disable to thermostat so it just continuously pumps air in regardless of room temp.
Response from frigidaire.comBy Bianca, Online Outreach Specialist, July 17, 2020
Hello, icequeen2
We really appreciate your detailed review! This is the type of feedback that our product team uses to directly influence product development. I have included a link to our FAQ’s that may help address your concerns regarding the WiFi feature. If you need further assistance, you can contact Frigidaire connected customer care at 1-800-311-4667 or via email at SmartHelp.US@Frigidaire.com. Customer care is available M-F 8:30 am – 6pm EST.
https://www.frigidaire.com/Owner-Center/Product-Support-FAQs/Connected-Appliances/
Bianca
We really appreciate your detailed review! This is the type of feedback that our product team uses to directly influence product development. I have included a link to our FAQ’s that may help address your concerns regarding the WiFi feature. If you need further assistance, you can contact Frigidaire connected customer care at 1-800-311-4667 or via email at SmartHelp.US@Frigidaire.com. Customer care is available M-F 8:30 am – 6pm EST.
https://www.frigidaire.com/Owner-Center/Product-Support-FAQs/Connected-Appliances/
Bianca
Written by a customer while visiting frigidaire.com