Customer reviews from sony.com
Sony - BDPS1700U Ultra HD Blu-ray Player, with TrueHD/DTS upscaling, and HDMI Cable - Black
Average customer rating
4.5
(835 Reviews)
Rating breakdown 835 reviews
5 Stars
597
4 Stars
150
3 Stars
38
2 Stars
18
1 Star
32
91%of customers recommend this product.
(
732 out of
804)
Customer Reviews for Sony - BDPS1700U Ultra HD Blu-ray Player, with TrueHD/DTS upscaling, and HDMI Cable - Black
Posted by: Happy Momm
Gender:Female
Verified Purchase:Yes
DVD player is easy to use and gives great picture!
I would recommend this to a friend!
Response from sony.comBy Sony Social Support, September 11, 2019
Hello, Happy Momm!
We’re glad you like the product! Thank you for choosing Sony!
~Zac
We’re glad you like the product! Thank you for choosing Sony!
~Zac
Written by a customer while visiting sony.com
Posted by: Tonysr
Gender:Male
Verified Purchase:Yes
Used it several times now and it works great and love the added features plus being able to play my regular DVD's and Blue Ray ones.
I would recommend this to a friend!
Response from sony.comBy Sony Social Support, September 18, 2019
Hello, Tonysr!
We’re glad you like the product! Thank you for choosing Sony!
~Zac
We’re glad you like the product! Thank you for choosing Sony!
~Zac
Written by a customer while visiting sony.com
Posted by: Holmes123
Gender:Female
Verified Purchase:Yes
Got it incredibly quick was at my door in two days, wish it carried YouTube TV but it works very well
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, September 19, 2019
Hi, Holmes123!
We appreciate your positive feedback. We are always looking to make SONY better. Thank you!
~Earl
We appreciate your positive feedback. We are always looking to make SONY better. Thank you!
~Earl
Written by a customer while visiting sony.com
Posted by: mbrown071490
Gender:Male
Verified Purchase:Yes
Advertises on box that it can use Hulu but apparently that cannot be used with this.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, September 19, 2019
Hi, mbrown071490!
Beginning on August 14, 2019, the Hulu app will no longer be available on certain U.S. Blu-Ray Disc player models, due to the fact that the app will no longer be supported by Hulu on those models. Please refer to the list of U.S. models below to determine if your device is affected:
https://www.sony.com/electronics/support/audio-video/articles/00228486?fbclid=IwAR11WYKY0z6QIiBARqBZ7LoDg3v43lsIB_aUOeZEGwhSSge0PEqZuJsBV-A
~Earl
Beginning on August 14, 2019, the Hulu app will no longer be available on certain U.S. Blu-Ray Disc player models, due to the fact that the app will no longer be supported by Hulu on those models. Please refer to the list of U.S. models below to determine if your device is affected:
https://www.sony.com/electronics/support/audio-video/articles/00228486?fbclid=IwAR11WYKY0z6QIiBARqBZ7LoDg3v43lsIB_aUOeZEGwhSSge0PEqZuJsBV-A
~Earl
Written by a customer while visiting sony.com
Posted by: wolf1956
Gender:Male
Verified Purchase:Yes
dvd player is easy to set up an operate picture looks great
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, September 24, 2019
Hi, wolf1956! That's great! We are glad that you are satisfied with the product. Thank you for choosing Sony. ~Ralph
Written by a customer while visiting sony.com
Posted by: Cheechee7094
Gender:Female
Verified Purchase:Yes
Gives a good picture and would have given a better rating except for a couple of cons. 1) The video and audio lose sync and I have to shut down the TV and the player to correct the problem. This occurs approx every 2 hours. 2) There are no useful directions on how to set up the remote for the favorite button and for the TV control buttons.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, September 25, 2019
Hi, Cheechee7094!
We appreciate your feedback, and we are sorry to hear about the issue and your concern on your Blu-ray player. To isolate the audio/video sync issue, you may follow the guidelines from this page: https://www.sony.com/electronics/support/articles/00012347. To register one application into the FAVORITE remote button, see this link: https://www.sony.com/electronics/support/res/manuals/4579/f2b13b14d596d6574a73a689b5d4b0dc/45796631M.pdf (16).
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Sony website Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
Sony Social Support
We appreciate your feedback, and we are sorry to hear about the issue and your concern on your Blu-ray player. To isolate the audio/video sync issue, you may follow the guidelines from this page: https://www.sony.com/electronics/support/articles/00012347. To register one application into the FAVORITE remote button, see this link: https://www.sony.com/electronics/support/res/manuals/4579/f2b13b14d596d6574a73a689b5d4b0dc/45796631M.pdf (16).
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Sony website Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
Sony Social Support
Written by a customer while visiting sony.com
Posted by: Sun God Steve
Gender:Male
Verified Purchase:Yes
Nice blu-ray player. Came updated. It also plays my old regular CD's , and most of the burnt copy disks too. It has wi-fi , if you use that. Im happy with it
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 8, 2019
Hi, Sun God Steve! Thanks for commenting! We're happy to hear that our product meets your expectations. Your happiness is our happiness! Thank you so much for trusting Sony! - Romeo
Written by a customer while visiting sony.com
Posted by: ruthi
Verified Purchase:Yes
I bought this to replace an old VCR/DVD player. It's easy to use, but for some reason I cannot play just my TV when the DVD player is hooked up. The TV won't change channels or even turn off when it's hooked up. I just unplug the cables from the back of the player until I want to play a DVD. It's also extremely lightweight, so I had to put a rubber mat under it to keep it from sliding when I put a DVD in or take one out.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support , October 14, 2019
Hi, ruthi!
We are glad that you are like your new DVD player. About the issue that you've encountered wherein you cannot change channels or turn off the TV when your DVD player is hooked up, try resetting the connection by changing the cables.
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
sony.com Username:
Model Number:
Issue:
Telephone Number:
Erin
We are glad that you are like your new DVD player. About the issue that you've encountered wherein you cannot change channels or turn off the TV when your DVD player is hooked up, try resetting the connection by changing the cables.
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
sony.com Username:
Model Number:
Issue:
Telephone Number:
Erin
Written by a customer while visiting sony.com