Customer reviews from Samsung US
Samsung - Bespoke AI Jet Ultra Cordless Stick Vacuum with All-in-One Clean Station and 400AW Suction Power - Satin Black
Average customer rating
4.4
(59 Reviews)
Rating breakdown 59 reviews
5 Stars
41
4 Stars
12
3 Stars
0
2 Stars
0
1 Star
6
91%of customers recommend this product.
(
48 out of
53)
Customer Reviews for Samsung - Bespoke AI Jet Ultra Cordless Stick Vacuum with All-in-One Clean Station and 400AW Suction Power - Satin Black
Customer Rating
5
One of the Best Vacuum Cleaners
on May 6, 2025
Posted by: aopumohsin
from Yorba Linda
[This review was collected as part of a promotion.] I have used a different brand vacuum cleaner for quite some time, which was quite expensive. But, surprise! surprise! It died after one year of use, right after the warranty was expired, although it served me pretty well as long as it was alive. Feeling frustrated for not getting my money worth for my previous vacuum cleaner, I was quite skeptical to pull the trigger on this Samsung cordless vacuum cleaner. But so far, I’m really impressed with its quality, suction, battery life. Below are some of the pros and cons, and I can only compare against my previous vacuum cleaner.
Pros:
- Black color looks gorgeous and high-end
- It glides very smooth and moves around really well
- Plenty of attachments for cleaning anything at home
- Suction selections are Min, Mid, Max, Jet, AI modes. I have wooden floor throughout the house. So, in my case, either Min or Mid is plenty enough. But if someone has mixed floors (carpet, woods, tiles, etc.), then AI mode can detect the surface automatically quite well
- Suction sound seems to be lower in Min or Mid modes
- Headlight helps out in the areas where lights are either dim or can't go. But to be honest it’s not really necessary in a well-lit home
- Plenty of information on the screen (suction mode, battery percentage, remaining time to vacuum for the current charge, etc.). Can be used through SmartThings app as well
- Automatic dust cleaning while stationed on the charging base is very helpful
- Black color looks gorgeous and high-end
- It glides very smooth and moves around really well
- Plenty of attachments for cleaning anything at home
- Suction selections are Min, Mid, Max, Jet, AI modes. I have wooden floor throughout the house. So, in my case, either Min or Mid is plenty enough. But if someone has mixed floors (carpet, woods, tiles, etc.), then AI mode can detect the surface automatically quite well
- Suction sound seems to be lower in Min or Mid modes
- Headlight helps out in the areas where lights are either dim or can't go. But to be honest it’s not really necessary in a well-lit home
- Plenty of information on the screen (suction mode, battery percentage, remaining time to vacuum for the current charge, etc.). Can be used through SmartThings app as well
- Automatic dust cleaning while stationed on the charging base is very helpful
Cons:
- Perhaps due to bigger and heavier battery, this Samsung Jet vacuum cleaner feels slightly heavier than my previous brand. But over time, I’m sure I will get used to it
- The charging definitely takes longer (It took me about 3 hours and 50 mins to charge it fully). But it will vary depending on how much charge was already left in the vacuum cleaner
- Cleaning-charging station takes a little more space
- Have to buy waste bags in future
- Perhaps due to bigger and heavier battery, this Samsung Jet vacuum cleaner feels slightly heavier than my previous brand. But over time, I’m sure I will get used to it
- The charging definitely takes longer (It took me about 3 hours and 50 mins to charge it fully). But it will vary depending on how much charge was already left in the vacuum cleaner
- Cleaning-charging station takes a little more space
- Have to buy waste bags in future
Overall, I’m very impressed with its look, quality and suction power. Samsung really did an excellent job and certainly over-powered any other vacuum cleaner in its class.
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
5
Great Stylish Smart Vacuum
on May 7, 2025
Posted by: Niegelw
from Fairfield
[This review was collected as part of a promotion.] As a long-time fan of Samsung's Jet vacuums, having used the Jet90 for five years and been won over by its design and the brilliant Clean Station, upgrading to the new Jet Ultra AI was an easy decision. This isn't a minor refresh; it feels like a substantial evolution.
The "Ultra" designation is accurate. The Jet Ultra is physically larger and delivers a noticeable power boost, boasting 400AW of suction compared to the Jet90's 200AW. This translates to more effective cleaning across various surfaces. The battery life is also a standout, jumping from a respectable 60 minutes on the Jet90 to an impressive 100 hours on the Ultra, offering greater cleaning freedom.
A simple yet effective addition is the built-in LED headlight, which genuinely improves visibility, especially in darker areas. The redesigned Cleaning Station and charging stand is a welcome space-saving solution, elegantly combining two functions and freeing up an outlet. The core reason I chose Samsung initially – the Anti-Allergy system and Clean Station – is now even better, allowing for hygienic emptying without detaching the canister. The auto-empty function upon docking is convenient, though it can be a bit loud; thankfully, it can be toggled off. The adjustable telescopic wand remains a key differentiator for Samsung.
The integrated AI for automatic suction adjustment is an interesting concept, though its practical impact on my cleaning routine is still developing. The SmartThings integration for notifications while vacuuming feels more like a novelty.
However, the new streamlined Cleaning Station does sacrifice the tool organizer and extra battery charging dock I appreciated on the Jet90's stand. Also, the dustbin capacity has decreased from 0.8L to 0.5L. While the auto-empty feature helps mitigate this, it's a point to consider. Finally, finding replacement Clean Station bags can sometimes be a challenge, so stocking up is advisable.
In conclusion: The Samsung Jet Ultra AI offers significant improvements in power and battery life, along with thoughtful design enhancements like the integrated LED and space-saving dock. If you value these upgrades and the unique hygiene of the Clean Station, it's a worthwhile investment. While the smaller bin and lack of integrated tool storage are minor drawbacks, the overall performance and features make it a top contender. Existing Jet90 users will find this a compelling upgrade, though budget-conscious buyers will still find the Jet90 a capable machine.
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
5
Excellent Vacuum Cleaner
on May 8, 2025
Posted by: ishratahmed
from YORBA LINDA
[This review was collected as part of a promotion.] Life is so much better with this cordless vacuum cleaner. It's easy to use, have a long-lasting charge-battery. I can easily adjust it to different heights, use different attachments for various uses for my 4-bedroom house. Our kitchen is typically the most dirtiest in my house. With different level of suction power, it is really easy to clean the entire kitchen area with ease. I can pretty much clean anything in the house without running out of battery juice. It automatically empties the dust bin each time I keep it on the charging station which is very convenient. Unfraternally, this unit does not come with any storage bag for attachments. For this retail price, I would have expected to have a nice storage box or a bag for the attachments. Not a complain, just a minor personal gripe. The material for this unit seems to be high quality, so I'm hoping that it would last me a very long time. Time will tell. I'm very happy with this unit and I highly recommend this to anyone who is in the market for vacuum cleaner. A lovely and useful tool in my house, indeed.
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
5
Best Vacuum Yet
on May 8, 2025
Posted by: nesjes24
from Orlando
[This review was collected as part of a promotion.] I love this vacuum. It has a long run time, 100 minutes and has HEPA filtration. The HEPA filtration is a great feature because my wife suffers greatly from allergies. So all allergiens are captured into the dust bags, which comes 3 in the box. I also like that it is lightweight and it has a light at the base of the vacuum. It helps you to see what you're vacuuming. It's a great feature so you don't vacuum something that shouldn't be vacuumed. I use this vacuum on both carpet and hardwood flooring. I highly recommend this vacuum.
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
4
Good first impression
on May 8, 2025
Posted by: Ecrstar
from Passaic
[This review was collected as part of a promotion.] The main reason I wanted to test this vacuum was for the clean bin technology since I have Allergies. It has a nice sleek look. It is fairly easy to set up but I did receive an error while connecting it to the app which resolved upon the second try. I like that there is adjustable suction. Once connected to the app it switches to ai mode which adjusts suction as you clean.
I used The vacuum on three surfaces hardwood carpet and tile. It performed well on all surfaces. The vacuum glides quite smoothly on the hardwood. The head rotates to fit into narrow spaces. The AI mode used a lower suction on the hardwood. It felt like very little suction, but it seems to effectively pick up the dust and crumbs I was able to see where cleaning was needed very easily due to the built-in light, I haven’t had a vacuum with a light like that before and it is a game changer. I would recommend this vacuum to somebody who is looking for a sturdy and high-quality and visually appealing vacuum with advanced features.
I used The vacuum on three surfaces hardwood carpet and tile. It performed well on all surfaces. The vacuum glides quite smoothly on the hardwood. The head rotates to fit into narrow spaces. The AI mode used a lower suction on the hardwood. It felt like very little suction, but it seems to effectively pick up the dust and crumbs I was able to see where cleaning was needed very easily due to the built-in light, I haven’t had a vacuum with a light like that before and it is a game changer. I would recommend this vacuum to somebody who is looking for a sturdy and high-quality and visually appealing vacuum with advanced features.
I wish that there was a place for storage in the tower for the attachments.
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
5
It is powerful, and it self-cleans!
on May 8, 2025
Posted by: Basillisk
from San Mateo
[This review was collected as part of a promotion.] I've recently added the Samsung Bespoke AI Jet Ultra Cordless Stick Vacuum to my home, and let me say—it’s been impressive. I have definitely showed it off to friends when they visit.
This vacuum cleaner is POWERFUL and doesn’t mess around when it comes to suction. Whether tackling carpets, hardwood floors, or stubborn pet hair, the AI-powered system seems to optimize performance effortlessly, leaving surfaces spotless with minimal effort.
Then, there’s maintenance. Unlike some vacuums that turn cleaning into a chore, this one makes the process much simpler. Emptying the bin is automatic, and keeping the filters clean doesn’t require much effort.
I also appreciate that it is lightweight. The stick is easy to maneuver, which means less strain while cleaning and faster sessions overall. Besides the general cleaning, It has definitely made cleaning my kitchen messes after everyday cooking easier.
All in all, the Bespoke AI Jet Ultra delivers power, convenience, and speed—without sacrificing quality. It has quickly become a household essential.
Would recommend? Absolutely
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
4
A Powerful Vacuum
on May 9, 2025
Posted by: Mico23
from Mansfield
[This review was collected as part of a promotion.] The Bespoke AI Jet Ultra Cordless Stick Vacuum has truly impressed me with its smart features and powerful performance. Right out of the box, its sleek design and surprisingly lightweight feel were immediately apparent. Maneuvering around furniture and up the stairs is a breeze – a welcome change from heavier vacuums I've used in the past.
The "AI" in the name isn't just a gimmick either. The vacuum intelligently adjusts suction power based on the floor type, saving battery and ensuring optimal cleaning. What I particularly love is the thoughtful feature that automatically pauses the vacuum when I receive a phone call. It's a small touch, but incredibly convenient in a busy household. Storage is also a major plus; its slim profile allows it to tuck away neatly in a closet without taking up valuable space.
However, it's not without its drawbacks. My biggest frustration is the lack of an accessory holder. Having to keep the various attachments separate is a bit inconvenient, and I often find myself searching for the right tool. Additionally, while the suction power on the "Jet" setting is undeniably impressive, it comes at the cost of battery life. Extended cleaning sessions on this high setting will definitely require a recharge.
Pros:
• Powerful suction
• Lightweight and easy to maneuver
• Intelligent AI technology works effectively
• Convenient auto-pause feature for phone calls
• Space-saving design
Cons:
• No dedicated accessory holder
• Battery life is limited on the highest "Jet" setting
The "AI" in the name isn't just a gimmick either. The vacuum intelligently adjusts suction power based on the floor type, saving battery and ensuring optimal cleaning. What I particularly love is the thoughtful feature that automatically pauses the vacuum when I receive a phone call. It's a small touch, but incredibly convenient in a busy household. Storage is also a major plus; its slim profile allows it to tuck away neatly in a closet without taking up valuable space.
However, it's not without its drawbacks. My biggest frustration is the lack of an accessory holder. Having to keep the various attachments separate is a bit inconvenient, and I often find myself searching for the right tool. Additionally, while the suction power on the "Jet" setting is undeniably impressive, it comes at the cost of battery life. Extended cleaning sessions on this high setting will definitely require a recharge.
Pros:
• Powerful suction
• Lightweight and easy to maneuver
• Intelligent AI technology works effectively
• Convenient auto-pause feature for phone calls
• Space-saving design
Cons:
• No dedicated accessory holder
• Battery life is limited on the highest "Jet" setting
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
5
Cleaned carpet amazingly
on May 10, 2025
Posted by: Anonymous
from Lakeview terrace
[This review was collected as part of a promotion.] This vacuum cleaner the bespoke AI from Samsung is an amazing vacuum when I took it out the box I realized how lightweight it was and I didn't think that this vacuum would be able to handle the job. But I was wrong as soon as I turned the vacuum on I could just tell this vacuum had enough power to actually clean the carpets and not just move dirt around it came with one battery this battery allowed me to clean the whole upstairs of my house which is about 1500 square feet of shag carpet and I believe without the assistance of the AI feature it might have not had enough battery but the AI feature adjust for whatever surface you're on and it also adjust the power and how much suction is applied to the surface so it's making sure it's working to its fullest potential and not more than what is needed it easily cleaned up all the dirt on my hardwood floor which would be expected it also allows you to clean under tables and under chairs without having to move them which I liked and the best feature is as soon as you're done you don't have to use any of your hands to pull out any of the dirt from the vacuum because as soon as you put it on the self cleaning canister it charges and sucks out all the dirt that you've collected while vacuuming for your session I've had other vacuums in this vacuum beats them all hands down so if you need a vacuum that's not going to let you down and do the job that it's supposed to do at this price point you need to look at this vacuum before any others
I would recommend this to a friend!
Written by a customer while visiting The Insiders