Customer reviews from Samsung US
Samsung - Bespoke AI Jet Ultra Cordless Stick Vacuum with All-in-One Clean Station and 400AW Suction Power - Satin Black
Average customer rating
4.4
(85 Reviews)
Rating breakdown 85 reviews
5 Stars
57
4 Stars
18
3 Stars
2
2 Stars
1
1 Star
7
89%of customers recommend this product.
(
65 out of
73)
Customer Reviews for Samsung - Bespoke AI Jet Ultra Cordless Stick Vacuum with All-in-One Clean Station and 400AW Suction Power - Satin Black
Customer Rating
4
Good not. Great
on June 30, 2026
Posted by: Soft52
from No
I like the auto-empty features. My wife loves it..
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
2
Written by a customer while visiting Samsung US
Customer Rating
5
Great vacuum!
on May 20, 2026
Posted by: Jefec99
[This review was collected as part of a promotion.] Great cordless vac with many features for house with multiple shedding pets. Self emptying feature is fantastic. Only downside is no included holder for attachment.
Written by a customer while visiting Samsung US
Customer Rating
4
A Powerful Stick!
on May 20, 2026
Posted by: OrlandoMCO
from Orlando, FL
[This review was collected as part of a promotion.] Samsung's most powerful stick yet, nice improvement over the prior model. Great suction for a stick vac, and the AI and app features are a nice touch. The LED lights on the brush do help with seeing dirt, and love the black color/design.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Overpriced Handheld Vacuum
on March 27, 2026
Posted by: TechSavvy23
from California
[This review was collected as part of a promotion.] This vacuum has been an item I've had on my wishlist for some time, and noticed it on sale for a decentprice. Once I got it I was excited to try it out on different areas that I wanted clean. The design of the whole setup is light and east to hold. I feel like it gives the house a good look because of the sophisticated design. When it came to using the vacuum I got to say I was mainly disappointed with the suction power and the battery life of the vacuum. When using it on hardwood floors and other flat surfaces the device works perfectly fine. It's when using it on any other type of surface, such as carpet both in car and at home, as well as sofas or beds. I got the package that includes other accessories such as the pet brush tool and the wide brush too. Neither of which worked for the places I needed, the grass and pet hair didn't get sucked in nor did it get brush away. The next problem is the battery life, when using it on MIN and AI mode works fine and lasts about 1hr. When using MAX and JET modes the vacuum barely lasts 15 mins and I have to wait 3hrs for the vacuum to charge. Honestly after getting I hardly use it since what I would like to use it for doesnt work. There are times that I noticed the vacuum clearing itself into the dust bag, there are times that dust and other items get stuck in the vacuum container.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
1
(click to see the video)
Response from Samsung USBy Meneleo, Samsung, April 1, 2026
Hi TechSavvy23,
We acknowledge the time you took to share your review of your Samsung Vacuum.
Designed to support consistent and effective cleaning, the Bespoke Jet Cordless Stick Vacuum combines a lightweight build, strong suction, and multi‑layer filtration to help maintain clean floors, carpets, and soft surfaces. With versatile attachments, interchangeable rechargeable batteries, and the All‑in‑One Clean Station for hands free dustbin emptying, it offers a convenient and flexible cleaning experience. To help maintain optimal performance during extended use, the vacuum includes built‑in protection that automatically manages operating conditions and allows the unit to pause if needed, so a brief cool‑down can help ensure continued, reliable use.
This article highlights helpful usage guidance to support everyday cleaning, including tips on selecting the right accessories, managing suction modes, and maintaining optimal performance across different surfaces.
https://www.samsung.com/us/support/answer/ANS10004815/
This guide outlines smooth and continuous cleaning, including tips on optimizing performance during extended cleaning sessions.
https://www.samsung.com/us/support/troubleshoot/TSG10007446/
If you’d like us to take a closer look or need additional assistance, please reach out using one of the options below and include your reference number 1152321110 so our Samsung Care team can locate your details quickly:
Facebook Messenger: https://m.me/samsungsupport
X: https://x.com/messages/compose?recipient%20id=18768513
Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us
Samsung Customer Care: 1‑800‑726‑7864 (1‑800‑SAMSUNG)
Thank you for your feedback.
Meneleo
Samsung Care
We acknowledge the time you took to share your review of your Samsung Vacuum.
Designed to support consistent and effective cleaning, the Bespoke Jet Cordless Stick Vacuum combines a lightweight build, strong suction, and multi‑layer filtration to help maintain clean floors, carpets, and soft surfaces. With versatile attachments, interchangeable rechargeable batteries, and the All‑in‑One Clean Station for hands free dustbin emptying, it offers a convenient and flexible cleaning experience. To help maintain optimal performance during extended use, the vacuum includes built‑in protection that automatically manages operating conditions and allows the unit to pause if needed, so a brief cool‑down can help ensure continued, reliable use.
This article highlights helpful usage guidance to support everyday cleaning, including tips on selecting the right accessories, managing suction modes, and maintaining optimal performance across different surfaces.
https://www.samsung.com/us/support/answer/ANS10004815/
This guide outlines smooth and continuous cleaning, including tips on optimizing performance during extended cleaning sessions.
https://www.samsung.com/us/support/troubleshoot/TSG10007446/
If you’d like us to take a closer look or need additional assistance, please reach out using one of the options below and include your reference number 1152321110 so our Samsung Care team can locate your details quickly:
Facebook Messenger: https://m.me/samsungsupport
X: https://x.com/messages/compose?recipient%20id=18768513
Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us
Samsung Customer Care: 1‑800‑726‑7864 (1‑800‑SAMSUNG)
Thank you for your feedback.
Meneleo
Samsung Care
Written by a customer while visiting Samsung US
Customer Rating
4
Power with ease
on March 25, 2026
Posted by: SChawk
[This review was collected as part of a promotion.] Very strong suction and beater make job easy and quick.
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Great flexibility gets the job done quickly
on March 25, 2026
Posted by: NK2026
[This review was collected as part of a promotion.] Great flexibility in terms of maneuvering and the accessories to get into tight corners, stairs, changing from carpet to tile and being cordless gets the job done in a fraction of the time.
Written by a customer while visiting Samsung US
Customer Rating
5
Probably the nicest vacuum out there right now
on March 25, 2026
Posted by: Glenntopp
from Wesley Chapel, Fl
[This review was collected as part of a promotion.] this is a beautiful vacuum. I do not know about if the "ai" is needed but I like that it is lighted, makes it easier to do under couches and other things. Cleanstation is the best part about this vacuum it is a nice setup. Vacuum also does a good job and lasts awhile on a charge too.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great Suck, Great Vacuum
on March 11, 2026
Posted by: N3RDY
[This review was collected as part of a promotion.] Great vacuum and much improved. I use the vacuum on Jet, one below the super 400 watt suction and it's great. I also love the docking station. It auto cleans itself and you don't have to go with your hands to remove and stuck dust it picks up like with other vacuums. Love it!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US