Customer reviews from Samsung US
Samsung - Bespoke AI Jet Ultra Cordless Stick Vacuum with All-in-One Clean Station and 400AW Suction Power - Satin Black
Average customer rating
4.4
(59 Reviews)
Rating breakdown 59 reviews
5 Stars
41
4 Stars
12
3 Stars
0
2 Stars
0
1 Star
6
91%of customers recommend this product.
(
48 out of
53)
Customer Reviews for Samsung - Bespoke AI Jet Ultra Cordless Stick Vacuum with All-in-One Clean Station and 400AW Suction Power - Satin Black
Customer Rating
4
Great for pet owners
on May 5, 2025
Posted by: smunoz0310
from Irving
[This review was collected as part of a promotion.] The Bespoke AI Jet Ultra is easily one of the most effective cordless vacuums I’ve used for managing dog hair. From unboxing, it’s clear that the vacuum has a premium, modern design, and the freestanding Clean Station adds convenience when it comes to charging and storage.
As a dog owner with carpeted floors, I’m constantly battling embedded hair—and this vacuum has been a game-changer. The suction is incredibly strong, pulling up even deeply lodged dog hair from both low-pile and high-pile carpets. The AI mode, which automatically adjusts suction based on floor type, is a nice idea, but I still prefer using MID and MAX mode manually when dealing with especially hairy areas for a more consistent clean.
Battery life ranges from 15 to 60 minutes, depending on the setting, which is enough to clean my 2-bedroom apartment, even with a shedding dog. I especially appreciate the Clean Station, which self-empties the dustbin into a bag—hugely helpful when dealing with the constant mess of dog hair.
While the vacuum is lightweight and easy to handle (great for under furniture), some components feel a little too plastic for the price. Also, there’s no attached tool storage, which is frustrating when switching between attachments for different surfaces or furniture.
Pros:
* Excellent at removing dog hair from carpets and rugs
* Self-emptying Clean Station minimizes mess
* Lightweight and easy to use around furniture
* Ideal for pet owners with shedding breeds
Cons:
* High price tag
* AI suction isn’t always spot-on
* Dust bag fills quickly with pet hair
* Lacks storage for tools
* Excellent at removing dog hair from carpets and rugs
* Self-emptying Clean Station minimizes mess
* Lightweight and easy to use around furniture
* Ideal for pet owners with shedding breeds
Cons:
* High price tag
* AI suction isn’t always spot-on
* Dust bag fills quickly with pet hair
* Lacks storage for tools
If you’re a pet owner tired of dog hair taking over your carpets, the Samsung Bespoke AI Jet Ultra delivers powerful cleaning and smart features that make day-to-day vacuuming much easier. It’s an investment—but one that pays off if you’re serious about keeping pet hair under control.
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
4
I could skip the AI but it's a great Vacuum Stick
on May 5, 2025
Posted by: ChaLeoncio
from Fairfield
[This review was collected as part of a promotion.] One thing I'm not totally thrilled about with the new Samsung Jet Ultra AI, coming from the Jet90, is the redesigned stand. While it looks sleeker combining the charging and cleaning station, it lost the tool organizer and the extra battery charging dock I found really useful on the Jet90's stand. That's a bit of a downgrade for me.
Also, the dustbin capacity has shrunk. The Ultra AI has a 0.5-liter bin compared to the Jet90's 0.8-liter one. While the auto-empty function helps keep it clear, it's still a smaller capacity overall. And just like with the older model, finding replacement bags for the cleaning station can be a bit of a hassle; definitely worth stocking up when you can.
The AI features, like the automatic suction adjustment, are there, but I'm still figuring out how much they actually impact my cleaning. Getting phone notifications through the vacuum also feels a bit unnecessary for my needs.
However, there are definitely some solid upgrades. The Jet Ultra AI is noticeably more powerful than the Jet90, with suction jumping from 200AW to a much stronger 400AW. The battery life is also a significant improvement, going from around 60 minutes to a very generous 100 hours. The built-in LED headlights are a surprisingly handy little feature for spotting dust. I also appreciate the space-saving design of the combined cleaning station and charging stand, and the fact that it only needs one power outlet. The auto-empty docking is convenient for keeping the bin ready, even if it can be a bit noisy (glad there's an off switch for that). And the adjustable wand remains a simple but effective design choice.
Overall, while there are a couple of things I miss from the Jet90, the increased power and battery life of the Jet Ultra AI are significant improvements. If those are your priorities and the price isn't a deal-breaker, it's a good option. If not, the Jet90 is still a capable vacuum.
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
5
They just keep getting better
on May 5, 2025
Posted by: Bass1man2
from Carrollton
[This review was collected as part of a promotion.] I only got this vacuum a couple of days ago, but from owning several previous models of Samsung stick vacuums, I can honestly say they just keep making them better.
In the box: Vacuum, battery, clean station, pet tool, 3 bags (1 installed in the clean station already, combination tool and crevice tool. Installation was super easy, just remove from the box and basically click everything together. Wrap the cord and press it into the base for where you want it to emerge from the clean station and you are good to go. Plug it in, hang the vacuum on it and let it charge away.
Smart Things setup, I have a TV and a music frame that act as smart things hubs, I couldn’t get the thing register on the Samsung website, at first, I wasn’t able to get it connected to my Smart Things account. I decided I’d work on it later and went on to finish setup and test the vacuum. The next morning when I woke up, I had a notification on my phone that Smart Things found a vacuum and would like to set it up. I clicked yes and was done with that.
Using the vacuum, like I said I have only used it a couple of times so far, but I really like it much better than the previous version I had. The suction power is great, I really like the LCD readout on the top giving you battery life and what mode it is in. I used AI mode, and go from carpet to tile then back to carpet in my house. The switch in power and modes took about 1 second, when AI realized I had gone from carpet to tile and back to carpet. But it was much better than before when I had to manually switch modes. It really did a great job on my dirty carpet and tile. And this model has a light on the brush head so I could see how dirty my carpet was before compared to after. Once you finish you just hang it up and they clean station sucks all the dirt out of the vacuum and into the bag.
I haven’t been able to try the pet tool yet, but plan to use that a lot. The crevice and multi tools are pretty standard. The important thing is the vacuum suction, ease of cleaning up after (just hanging the vacuum up on the stand and that’s it as opposed to trying to open the bin, dumping it into the trash can, coughing from all the dust in the process) All of these things the vacuum excels at. I am honestly very happy with my purchase.
In the box: Vacuum, battery, clean station, pet tool, 3 bags (1 installed in the clean station already, combination tool and crevice tool. Installation was super easy, just remove from the box and basically click everything together. Wrap the cord and press it into the base for where you want it to emerge from the clean station and you are good to go. Plug it in, hang the vacuum on it and let it charge away.
Smart Things setup, I have a TV and a music frame that act as smart things hubs, I couldn’t get the thing register on the Samsung website, at first, I wasn’t able to get it connected to my Smart Things account. I decided I’d work on it later and went on to finish setup and test the vacuum. The next morning when I woke up, I had a notification on my phone that Smart Things found a vacuum and would like to set it up. I clicked yes and was done with that.
Using the vacuum, like I said I have only used it a couple of times so far, but I really like it much better than the previous version I had. The suction power is great, I really like the LCD readout on the top giving you battery life and what mode it is in. I used AI mode, and go from carpet to tile then back to carpet in my house. The switch in power and modes took about 1 second, when AI realized I had gone from carpet to tile and back to carpet. But it was much better than before when I had to manually switch modes. It really did a great job on my dirty carpet and tile. And this model has a light on the brush head so I could see how dirty my carpet was before compared to after. Once you finish you just hang it up and they clean station sucks all the dirt out of the vacuum and into the bag.
I haven’t been able to try the pet tool yet, but plan to use that a lot. The crevice and multi tools are pretty standard. The important thing is the vacuum suction, ease of cleaning up after (just hanging the vacuum up on the stand and that’s it as opposed to trying to open the bin, dumping it into the trash can, coughing from all the dust in the process) All of these things the vacuum excels at. I am honestly very happy with my purchase.
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
5
Great little vacuum
on May 5, 2025
Posted by: Crystal00713
from Whitestown
[This review was collected as part of a promotion.] I love this vacuum cleaner. It cleans itself when you put it on the charger. And I love that you don't have a cord to be fitting all over. I love the size and the weight. My 5-year-old loves to vacuum now which is amazing. My kids all use it. It's useful and it's the perfect size for them. I love that it has different attachments and I love that it has a pet hair attachment which is amazing I have 2dogs. It takes a while for it to charge but it's good for a half an hour on mid-level. I love that it picks the level for you. It knows what floor you're on and it adjusts how it's vacuuming. It is great at sensing where you're vacuuming and what suction we use. I like that the bag is attached to the charger and not the vacuum and when it cleans itself it drops it into the bag which is great. Overall this vacuum is a must. It is great for small jobs. I use it on my wood floors everyday for dog care. It gets the job super quick and efficiently
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
5
Light and powerful
on May 5, 2025
Posted by: munifr
from Santa Clarita
[This review was collected as part of a promotion.] Very well built Stick Vacuum.
Light weight and excellent suction power, I wish the battery had more capacity when used at maximum power but so far it works very well.
Light weight and excellent suction power, I wish the battery had more capacity when used at maximum power but so far it works very well.
The aesthetics are great, can fit in a small corner for an apartment or even a studio, the charging station is great and it keeps the vacuum small container empty and ready to go.
My wife loves that she does not need to change anything when moving from hard floor to carpet areas.
The noise it makes when used is very reasonable and not loud at all compared with other brands, the battery charges quickly and it does not overheat.
My wife loves that she does not need to change anything when moving from hard floor to carpet areas.
The noise it makes when used is very reasonable and not loud at all compared with other brands, the battery charges quickly and it does not overheat.
it also can be used under furniture easily and has a couple of attachments that make very versatile and for the first time in years I was able to vacuum my car at home.
Putting it together takes less than 5 minutes and very easy, does not require any tools.
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
5
Great vacuum
on May 6, 2025
Posted by: Gunslinger456111
from Bauxite
[This review was collected as part of a promotion.] The Samsung Bespoke AI Jet Cordless Stick Vacuum is amazing. This vacuum has powerful suction to pickup everything in its park. I love the upgrades long battery life so I don't have to change batteries or wait to charge it to get my entire home clean in one go. The AI Cleaning Mode is very helpful with different types of flooring. I love that it automatically adjusts to provide the best cleaning setting without me having to guess. I really like the All-in-One Clean Station. If automatically empties the canister for me and begins charging upon docking. The bag is very easy to change out when it's full but it holds so much that you don't have to do it often. The vacuum is very light and easy to use around the house without tiring me or hurting my back pushing it around (goodbye big, bulky vacuums). The vacuum was extremely easy to connect via Samsung Smart Things and to set up. I love the wifi connectivity to monitor my vacuum battery and bag life. It looks very stylish in my home as well.
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
4
Very practical little vacuum!
on May 6, 2025
Posted by: Marie111
from Des moines
[This review was collected as part of a promotion.] I really like the Samsung AI cordless vacuum. It’s very practical and easy to use. It’s small, so I can reach tight or hard-to-clean places without any trouble. It’s also very efficient—it has a little light at the bottom that lights up the floor, which helps me see dust and dirt I might have missed. I also like that when you charge the vacuum, it suctions out the dirty dust it picked up and filters it, so I don’t have to touch anything. The design is sleek and modern, and it picks up dirt really well on different types of floors.
The only downside I’ve noticed is that it might not be the best choice for bigger homes or for older people. The vacuum is a little heavy, so someone older might have a hard time using it for long. Also, the battery only lasts about 30 minutes, so it would take longer and more effort to clean a large space. But other than that, it’s a good vacuum and works great for smaller homes or apartments.
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
5
Great vacuum with lots of features
on May 6, 2025
Posted by: vohiv239
from Monmouth Jct
[This review was collected as part of a promotion.] The Samsung Bespoke AI Jet Ultra Cordless Stick Vacuum is a great product. It is cordless and lightweight and can be maneuvered around tight spaces. I also like the AI feature which senses what type of surface you are on (hardwood or carpet) and adjusts the suction accordingly. Another feature that I like is it can be self-emptied into the included charging station with a press of the button, so you don't have to clean out the dust cup all the time.
Using it is very easy and it has lots of suction. I definitely noticed my carpets were cleaner after using the vacuum.
Using it is very easy and it has lots of suction. I definitely noticed my carpets were cleaner after using the vacuum.
All in all, I would definitely recommend the Samsing Bespoke AI Jet Ultra vacuum.
I would recommend this to a friend!
Written by a customer while visiting The Insiders