Customer reviews from Samsung US
Samsung - Bespoke AI Jet Ultra Cordless Stick Vacuum with All-in-One Clean Station and 400AW Suction Power - Satin Black
Average customer rating
4.4
(85 Reviews)
Rating breakdown 85 reviews
5 Stars
57
4 Stars
18
3 Stars
2
2 Stars
1
1 Star
7
89%of customers recommend this product.
(
65 out of
73)
Customer Reviews for Samsung - Bespoke AI Jet Ultra Cordless Stick Vacuum with All-in-One Clean Station and 400AW Suction Power - Satin Black
Customer Rating
2
Problem
on December 15, 2025
Posted by: Consumer
from Ohio
The dust bin cover opens in the middle of sweeping
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
2
Value
3
Response from Samsung USBy Samsung Care, December 17, 2025
Greetings!
We understand how disruptive it can be when the dust bin cover opens in the middle of sweeping, especially when you are focused on completing your cleaning. Let us help.
When the dustbin opens during cleaning, it is typically caused by one or more of the following factors:
1. Dustbin not fully locked
• Remove the dustbin and reinstall it.
• You should hear/feel a firm click when it’s seated correctly.
• If it feels loose, it will pop open while vibrating during use.
2. Worn or damaged latch
• Check the dustbin release button and latch hook.
• If the plastic hook is rounded, cracked, or the spring feels weak, the bin can release on its own.
• Unfortunately, this usually requires dustbin replacement (the latch is built into it).
3. Overfilled dustbin
• If the bin is packed tightly, internal pressure can push the bottom door open.
• Empty the bin before it reaches the MAX line, especially with fine dust or pet hair.
4. Filter not seated properly
• Remove:
• Metal mesh filter
• Washable Micro Filter
• Reinstall them carefully so everything sits flush.
• A misaligned filter can prevent the bin from locking correctly.
5. Accidental button press during use
• The release button can be triggered by:
• Your hand position
• Furniture edges
6. Debris in the latch area
• Dust buildup near the latch can stop it from fully engaging.
• Clean the latch groove and hinge area with a dry cloth or soft brush.
Should you need more assistance with your vacuum, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1151607342 to help our team pull up your information.
Leo
We understand how disruptive it can be when the dust bin cover opens in the middle of sweeping, especially when you are focused on completing your cleaning. Let us help.
When the dustbin opens during cleaning, it is typically caused by one or more of the following factors:
1. Dustbin not fully locked
• Remove the dustbin and reinstall it.
• You should hear/feel a firm click when it’s seated correctly.
• If it feels loose, it will pop open while vibrating during use.
2. Worn or damaged latch
• Check the dustbin release button and latch hook.
• If the plastic hook is rounded, cracked, or the spring feels weak, the bin can release on its own.
• Unfortunately, this usually requires dustbin replacement (the latch is built into it).
3. Overfilled dustbin
• If the bin is packed tightly, internal pressure can push the bottom door open.
• Empty the bin before it reaches the MAX line, especially with fine dust or pet hair.
4. Filter not seated properly
• Remove:
• Metal mesh filter
• Washable Micro Filter
• Reinstall them carefully so everything sits flush.
• A misaligned filter can prevent the bin from locking correctly.
5. Accidental button press during use
• The release button can be triggered by:
• Your hand position
• Furniture edges
6. Debris in the latch area
• Dust buildup near the latch can stop it from fully engaging.
• Clean the latch groove and hinge area with a dry cloth or soft brush.
Should you need more assistance with your vacuum, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1151607342 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
5
Great vacuum!
on December 13, 2025
Posted by: Traci
from Lexington, KY
[This review was collected as part of a promotion.] This is my second Samsung Bespoke Jet & I love it so far. It is more powerful than my first one, easy to maneuver around furniture and works great on carpet, wood floors & tile. Being a multi-pet home, the attachments, filtration & powerful suction make cleaning my home so much easier. The long battery life is a bonus, lasting long enough to vacuum my entire home.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
What a Beautiful Device
on December 5, 2025
Posted by: Mvmama
from Marin County
[This review was collected as part of a promotion.] Sleek modern and works well too. Great for the car as well
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Vacuum
on November 30, 2025
Posted by: Alex
from NYC
This vacuum cleaner is the worst thing Samsung has ever made! Never buy this vacuum cleaner! It's terrible! It's big and heavy, and that's why Samsung is giving this model a big discount because it's junk! I'm returning it! And let the people who made it use it!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, December 11, 2025
Alex, thank you for choosing Samsung for your vacuum needs. We're sorry to hear that you will be returning the vacuum, as it is big and heavy. We would love to work with you in the future.
Please visit www.samsung.com or one of our partner websites to explore products that better suit your needs.
Have a great day.
^Camille
Please visit www.samsung.com or one of our partner websites to explore products that better suit your needs.
Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
1
My worst purchase ever
on October 29, 2025
Posted by: rxcus
I wish I read the reviews on this site prior to purchasing. I’m finding I have many of the same issues as several others have had. Primarily, using this machine on carpets is ridiculously difficult. My wife keeps trying, but just gives up every time. In addition, the “AI” function is bogus. Seems to me they just threw those letters on the product to make it appear it has an advanced functionality. And finally, why do I have to clean the dustbin and micro filter after EVERY use! It’s not like there’s even much dirt/dust in the dustbin and the filter mechanism. Even after only 5 minutes of use, the notification comes up. It takes more time to clean the parts than is spent using the machine to do the vacuuming! Consequently, the machine doesn’t get used much and we bought a different stick vacuum from another maker. The Samsung now mostly sits unused. Maybe I’ll use it to hang clothes on. Most expensive clothes horse ever.
Response from Samsung USBy SEA Care, October 30, 2025
Hello there,
We appreciate you taking the time to share your experience. We understand how disappointing it can be when the vacuum’s performance doesn’t meet expectations, especially with features like AI mode and suction power. We’d like to help you get the best use out of your product.
Please refer to the User Manual below for guidance on resolving these issues:
For help with the AI mode not working, review the instructions on page 48.
If suction power suddenly decreases or the vacuum makes a vibrating sound, please see page 49 for troubleshooting steps.
User Manual
https://downloadcenter.samsung.com/content/UM/202510/20251001131748074/O_DJ68-00900G-08_IB_VS9700_AA_EN_250930.pdf
Should you still need assistance after following the manual, please contact us through our support channels so we can help ensure your vacuum operates as intended:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1151179449) to help our team pull up your information.
Thank you.
^Camille
We appreciate you taking the time to share your experience. We understand how disappointing it can be when the vacuum’s performance doesn’t meet expectations, especially with features like AI mode and suction power. We’d like to help you get the best use out of your product.
Please refer to the User Manual below for guidance on resolving these issues:
For help with the AI mode not working, review the instructions on page 48.
If suction power suddenly decreases or the vacuum makes a vibrating sound, please see page 49 for troubleshooting steps.
User Manual
https://downloadcenter.samsung.com/content/UM/202510/20251001131748074/O_DJ68-00900G-08_IB_VS9700_AA_EN_250930.pdf
Should you still need assistance after following the manual, please contact us through our support channels so we can help ensure your vacuum operates as intended:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1151179449) to help our team pull up your information.
Thank you.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
5
Very useful
on October 26, 2025
Posted by: Real reviewer
from Texas
[This review was collected as part of a promotion.] This vacuum cleaner really does have some serious suction power. It picks up everything with ease, which is super convenient. Plus, the app that goes with it is surprisingly smooth and easy to navigate. Honestly, I was impressed with how user-friendly the interface is. The battery life is also pretty solid, lasting long enough for my cleaning tasks. I don't have to worry about it dying halfway through. It's definitely a good performer overall.This vacuum cleaner really glides around furniture with ease. It's so lightweight, making it a breeze to carry upstairs too. Plus, it comes with a bunch of handy attachments for different cleaning jobs. You can easily switch between them for floors, upholstery, and even those hard-to-reach corners. It makes tidying up feel a lot less like a chore. Honestly, it's a game-changer for keeping the house looking its best. I'm seriously impressed with how much power it packs for its size. You'll definitely find yourself reaching for it more often than you'd expect. Okay, so cleaning the filtration on your Samsung vacuum is actually pretty straightforward. You'll want to pop out the filter, give it a good rinse under some running water, and let it dry completely. Making sure it's totally dry is key before putting it back in. This simple step really helps keep your vacuum running efficiently and picking up all that dust. Don't forget to check your manual for the specific filter location on your model, just to be sure!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great vacuum - pricey but worth it!
on October 25, 2025
Posted by: SamyBoy
from New York, NY
[This review was collected as part of a promotion.] Excellent sucking and cleaning power. Mounts beautifully to the stand which automatically charges. And includes self cleaning station. Very happy with this purchase and would highly recommend even though it is an expensive vacuum.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Love the touchless emptying the bin
on October 23, 2025
Posted by: SlimJim
from Waukesha,wi
[This review was collected as part of a promotion.] Great for vacuuming around stuff and doing stairs..light weight
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US