Customer reviews from Samsung US
Samsung - Bespoke AI Jet Ultra Cordless Stick Vacuum with All-in-One Clean Station and 400AW Suction Power - Satin Black
Average customer rating
4.4
(82 Reviews)
Rating breakdown 82 reviews
5 Stars
56
4 Stars
16
3 Stars
2
2 Stars
1
1 Star
7
89%of customers recommend this product.
(
63 out of
71)
Customer Reviews for Samsung - Bespoke AI Jet Ultra Cordless Stick Vacuum with All-in-One Clean Station and 400AW Suction Power - Satin Black
Customer Rating
1
Vacuum
on November 30, 2025
Posted by: Alex
from NYC
This vacuum cleaner is the worst thing Samsung has ever made! Never buy this vacuum cleaner! It's terrible! It's big and heavy, and that's why Samsung is giving this model a big discount because it's junk! I'm returning it! And let the people who made it use it!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, December 11, 2025
Alex, thank you for choosing Samsung for your vacuum needs. We're sorry to hear that you will be returning the vacuum, as it is big and heavy. We would love to work with you in the future.
Please visit www.samsung.com or one of our partner websites to explore products that better suit your needs.
Have a great day.
^Camille
Please visit www.samsung.com or one of our partner websites to explore products that better suit your needs.
Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
4
Good battery life and convenient to use
on October 9, 2025
Posted by: VitaliyK
from Charlotte, NC
[This review was collected as part of a promotion.] Definitely a good supplement to robot vacuums I already have.
Really like a clean station, which is not only helps to avoid dealing with emptying vacuum but also a convenient way to store it.
Easy to handle, even for kids.
Good suction, AI mode covers the hassle of switching between floor and carpet.
Really like a clean station, which is not only helps to avoid dealing with emptying vacuum but also a convenient way to store it.
Easy to handle, even for kids.
Good suction, AI mode covers the hassle of switching between floor and carpet.
Giving it 4 stars because of couple things, which needs to be improved:
1. Laser instead of LED, like green laser on Dyson, which is way better in highlighting small trash or even fur on the floor.
2. Missing ability to customize suction power for different modes (slightly increase/decrease)
3. Integration with smart reorder: ability to enter number of bags left, track when bag was replaced and notify/reorder.
1. Laser instead of LED, like green laser on Dyson, which is way better in highlighting small trash or even fur on the floor.
2. Missing ability to customize suction power for different modes (slightly increase/decrease)
3. Integration with smart reorder: ability to enter number of bags left, track when bag was replaced and notify/reorder.
Features
4
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Super versatile
on April 15, 2025
Posted by: None
I have had this for going on two years. It is by far the best vacuum cleaner ever simple to use long charge automatic empty it is the best. I am now buying one for my daughter. It’s a housewarming gift
Written by a customer while visiting Samsung US
Customer Rating
5
What a Beautiful Device
on December 5, 2025
Posted by: Mvmama
from Marin County
[This review was collected as part of a promotion.] Sleek modern and works well too. Great for the car as well
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Could be better. Doesn't fully suck, though :)
on January 12, 2026
Posted by: Shane
from Minneapolis, MN
[This review was collected as part of a promotion.] Overall, great battery life and suction, but the difficult part is how it isn't very maneuverable. The head of the vacuum is too light, and the way it is pushed around makes it difficult to keep straight. I believe it would benefit from a heavier main floor head, and better wheels to push it. For the price, they need to go back to the drawing board and improve it.
Also, the way that they have the base with the auto empty is a cool feature, but, they make it proprietary with bags. It should be a bagless design across the board, because it doesn't benefit the environment to have a bagless vacuum and then a bag empty system that's automatic. It's not easy to clean either.
No, I would not recommend this to a friend.
Features
3
Performance
4
Design
3
Value
3
Response from Samsung USBy Ricardo, Samsung Care, January 14, 2026
Hi Shane,
We understand you dislike some parts of the vacuum. Let us help.
Here is a link to the spec sheet to learn more about other features of the vacuum.
Spec sheet.
https://image-us.samsung.com/SamsungUS/home/home-appliances/vacuums/jet-stick/vs90f40dmkaa/VS90F40DMK_V2.pdf
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1151837827) to help our team pull up your information when you message us.
Thank you.
-Ricardo
We understand you dislike some parts of the vacuum. Let us help.
Here is a link to the spec sheet to learn more about other features of the vacuum.
Spec sheet.
https://image-us.samsung.com/SamsungUS/home/home-appliances/vacuums/jet-stick/vs90f40dmkaa/VS90F40DMK_V2.pdf
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1151837827) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Written by a customer while visiting Samsung US
Customer Rating
5
Love it!
on April 21, 2025
Posted by: bobbers789
from Parma Heights
[This review was collected as part of a promotion.] This is a wonderful vacuum. I love that it has no cord. You can use it all through the house with no cord. The AI is really neat. It can tell if you are on the carpet or hardwood floor. The vacuum will change its function. I love how you can see the screen and it tells you the battery percentage. The only thing I don't like is the bags. You have to change them when they get full. That is something you have to keep buying. I like how you just put the vacuum into the base and it automatically sucks out all the garbage. The suction on this is great. It picks everything up on multiple different floors. I also like the light so you can see everything you are picking up. I highly recommend you try this out.
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
5
Really a Great Product
on April 24, 2025
Posted by: Anonymous
from Parma Heights
[This review was collected as part of a promotion.] I had taken time to put the Samsung Bespoke AI Jet Cordless Stick Vacuum through a good use prior to determining if this was a good product or not. To my surprise, it checked most every box and performed very well.
The vacuum is not too heavy and did not make my arm feel to tired while using it with one hand. The vacuum has an awesome light feature that illuminates the floor so well, I was able to see things I had not seen before that needed to be vacuumed. The suction selection was wonderful. If I felt that I needed more suction, a simple button push gave me all I needed. And to reduce suction was just as easy, this with the display of time available on the battery, was a nice feature to make sure I was able to pace myself. The battery life was awesome as well. I was truly impressed. The vacuum being placed on the stand was extremely simple and the waste elimination was automatic and worked perfectly.
I would suggest, however, to consider making the paper bag a reusable plastic container and finding a place to hold the attachments. There is plenty of room and that seems like the biggest miss, as the attachments will need to be stored separately from the stick.
Otherwise, it is a wonderful vacuum and something I would highly recommend.
The vacuum is not too heavy and did not make my arm feel to tired while using it with one hand. The vacuum has an awesome light feature that illuminates the floor so well, I was able to see things I had not seen before that needed to be vacuumed. The suction selection was wonderful. If I felt that I needed more suction, a simple button push gave me all I needed. And to reduce suction was just as easy, this with the display of time available on the battery, was a nice feature to make sure I was able to pace myself. The battery life was awesome as well. I was truly impressed. The vacuum being placed on the stand was extremely simple and the waste elimination was automatic and worked perfectly.
I would suggest, however, to consider making the paper bag a reusable plastic container and finding a place to hold the attachments. There is plenty of room and that seems like the biggest miss, as the attachments will need to be stored separately from the stick.
Otherwise, it is a wonderful vacuum and something I would highly recommend.
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
5
Best Vacuum Ever
on April 24, 2025
Posted by: Jesnesx
from Orlando
[This review was collected as part of a promotion.] I love my new Samsung Bespoke AI Jet Ultra vacuum. The color is a nice sleek black and it comes with an Anti-Tangle Pet Tool, Combination Tool, Extension Crevice Tool, 3 dust bags,100 minute battery pack and 1 All-in-One Clean station. When I say it vacuums, I mean it vacuums. It's suction power is powerful. You have different options to how powerful you want the suction to be. Which is a great feature. I feel like it leaves my floor and carpet very clean. I like that it is also lightweight and not heavy. I highly recommend this vacuum to anyone who is looking for an upgrade.
I would recommend this to a friend!
Written by a customer while visiting The Insiders