Customer reviews from Samsung US
Samsung - Bespoke AI Jet Ultra Cordless Stick Vacuum with All-in-One Clean Station and 400AW Suction Power - Satin Black
Average customer rating
4.3
(74 Reviews)
Rating breakdown 74 reviews
5 Stars
49
4 Stars
14
3 Stars
2
2 Stars
1
1 Star
8
86%of customers recommend this product.
(
57 out of
66)
Customer Reviews for Samsung - Bespoke AI Jet Ultra Cordless Stick Vacuum with All-in-One Clean Station and 400AW Suction Power - Satin Black
Customer Rating
5
Bespoke AI Jet™ Ultra Cordless Stick
on July 20, 2025
Posted by: EL_KORA760
from CA.
helpful reviews can help you and other get the most out of their " Bespoke AI Jet Ultra Cordless Stick "
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
All Around Powerhouse
on September 10, 2025
Posted by: N3RDY
from Brooklyn, NY
[This review was collected as part of a promotion.] I love the new AI Jet Ultra. Like the rest of the Bespoke lineup its very modern and the stand is amazing. The vacuum hides in plain sight. You don't want to hide it in a closet or anything. I also love it auto detects carpet and floor. It stops the bristles on the floor automatically and can just keep going as I please. Battery is good too and my favorite feature is the stand auto disposes all the dust. I thought it might be a bit gimmicky but heck now that I am using it I DO NOT miss opening my trash trying to get all the dust out and inhaling some.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love the touchless emptying the bin
on October 23, 2025
Posted by: SlimJim
from Waukesha,wi
[This review was collected as part of a promotion.] Great for vacuuming around stuff and doing stairs..light weight
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great vacuum - pricey but worth it!
on October 25, 2025
Posted by: SamyBoy
from New York, NY
[This review was collected as part of a promotion.] Excellent sucking and cleaning power. Mounts beautifully to the stand which automatically charges. And includes self cleaning station. Very happy with this purchase and would highly recommend even though it is an expensive vacuum.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great vacuum!
on December 13, 2025
Posted by: Traci
from Lexington, KY
[This review was collected as part of a promotion.] This is my second Samsung Bespoke Jet & I love it so far. It is more powerful than my first one, easy to maneuver around furniture and works great on carpet, wood floors & tile. Being a multi-pet home, the attachments, filtration & powerful suction make cleaning my home so much easier. The long battery life is a bonus, lasting long enough to vacuum my entire home.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great high power vacuum
on December 24, 2025
Posted by: Okcsteve2
from Oklahoma City, OK
[This review was collected as part of a promotion.] This is a great vacuum with strong suction, decent attachments and cool features.
The cleanable filters are a big plus and not too hard to clean.
Battery is OK on lower settings but very short on the most powerful.
The cleanable filters are a big plus and not too hard to clean.
Battery is OK on lower settings but very short on the most powerful.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Make your home and back happy!
on January 12, 2026
Posted by: PZFireman
from Cottage Grove, OR
[This review was collected as part of a promotion.] I am enjoying my new Bespoke AI Jet Ultra Vacuum. It came with the cleaning station and plenty of attachments. It works really well on my tile and short pile carpet using the AI feature to adjust the suction. The battery lasts a lot longer than the one on my old Stick 60.
The filtration system seems to work really well, although it is a bit sensitive to needing cleaned after every other use. I just set my dustbin emptying to the LONG setting and run it twice. If it still says it needs clean I just delete the message, because it doesn't.
I love the new LED light on the front of it, that my old jet stick did not have. It makes maneuvering underneath tables and chairs so much easier. I don't know if the charger does battery conditioning, so I do slide off the battery after it is charged up, just to keep it from shortening the life of it.
Overall it is great at what it does and that is keeping your floors clean and your back happy! I just received
my new Mop Head for it so I will need to give it a test spin as soon as I get the pads for it!
The filtration system seems to work really well, although it is a bit sensitive to needing cleaned after every other use. I just set my dustbin emptying to the LONG setting and run it twice. If it still says it needs clean I just delete the message, because it doesn't.
I love the new LED light on the front of it, that my old jet stick did not have. It makes maneuvering underneath tables and chairs so much easier. I don't know if the charger does battery conditioning, so I do slide off the battery after it is charged up, just to keep it from shortening the life of it.
Overall it is great at what it does and that is keeping your floors clean and your back happy! I just received
my new Mop Head for it so I will need to give it a test spin as soon as I get the pads for it!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Disappointing
on July 9, 2025
Posted by: Online shopper
from Philadelphia PA
Highly touted vacuum has turned out to be a quality disaster. The rotor has stopped spinning and the Dual Brush had no longer works. very disappointing
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
3
Value
3
Response from Samsung USBy SEA CARE, July 10, 2025
Good day,
Your disappointment is completely valid, and we're truly saddened you're dealing with this. Let's get you supported quickly.
Please refer to page 47 of the manual under the sections "The vacuum cleaner does not work" and "The spin brush (or spin disk) of an accessory is not moving" for troubleshooting steps to help get your vacuum running optimally.
User manual:
https://downloadcenter.samsung.com/content/UM/202502/20250213202717080/O_DJ68-00900G-07_IB_VS9700_AA_EN_250206.pdf
Should you need further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1149924399, to help our team pull up your information.
Have a great day!
Chrystel
Your disappointment is completely valid, and we're truly saddened you're dealing with this. Let's get you supported quickly.
Please refer to page 47 of the manual under the sections "The vacuum cleaner does not work" and "The spin brush (or spin disk) of an accessory is not moving" for troubleshooting steps to help get your vacuum running optimally.
User manual:
https://downloadcenter.samsung.com/content/UM/202502/20250213202717080/O_DJ68-00900G-07_IB_VS9700_AA_EN_250206.pdf
Should you need further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1149924399, to help our team pull up your information.
Have a great day!
Chrystel
Written by a customer while visiting Samsung US