Customer reviews from Samsung US
Samsung - Bespoke AI Jet Ultra Cordless Stick Vacuum with All-in-One Clean Station and 400AW Suction Power - Satin Black
Average customer rating
4.4
(59 Reviews)
Rating breakdown 59 reviews
5 Stars
41
4 Stars
12
3 Stars
0
2 Stars
0
1 Star
6
91%of customers recommend this product.
(
48 out of
53)
Customer Reviews for Samsung - Bespoke AI Jet Ultra Cordless Stick Vacuum with All-in-One Clean Station and 400AW Suction Power - Satin Black
Customer Rating
5
Bespoke AI Jet™ Ultra Cordless Stick
on July 20, 2025
Posted by: EL_KORA760
from CA.
helpful reviews can help you and other get the most out of their " Bespoke AI Jet Ultra Cordless Stick "
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
All Around Powerhouse
on September 10, 2025
Posted by: N3RDY
from Brooklyn, NY
[This review was collected as part of a promotion.] I love the new AI Jet Ultra. Like the rest of the Bespoke lineup its very modern and the stand is amazing. The vacuum hides in plain sight. You don't want to hide it in a closet or anything. I also love it auto detects carpet and floor. It stops the bristles on the floor automatically and can just keep going as I please. Battery is good too and my favorite feature is the stand auto disposes all the dust. I thought it might be a bit gimmicky but heck now that I am using it I DO NOT miss opening my trash trying to get all the dust out and inhaling some.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love the touchless emptying the bin
on October 23, 2025
Posted by: SlimJim
from Waukesha,wi
[This review was collected as part of a promotion.] Great for vacuuming around stuff and doing stairs..light weight
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great vacuum - pricey but worth it!
on October 25, 2025
Posted by: SamyBoy
from New York, NY
[This review was collected as part of a promotion.] Excellent sucking and cleaning power. Mounts beautifully to the stand which automatically charges. And includes self cleaning station. Very happy with this purchase and would highly recommend even though it is an expensive vacuum.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Disappointing
on July 9, 2025
Posted by: Online shopper
from Philadelphia PA
Highly touted vacuum has turned out to be a quality disaster. The rotor has stopped spinning and the Dual Brush had no longer works. very disappointing
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
3
Value
3
Response from Samsung USBy SEA CARE, July 10, 2025
Good day,
Your disappointment is completely valid, and we're truly saddened you're dealing with this. Let's get you supported quickly.
Please refer to page 47 of the manual under the sections "The vacuum cleaner does not work" and "The spin brush (or spin disk) of an accessory is not moving" for troubleshooting steps to help get your vacuum running optimally.
User manual:
https://downloadcenter.samsung.com/content/UM/202502/20250213202717080/O_DJ68-00900G-07_IB_VS9700_AA_EN_250206.pdf
Should you need further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1149924399, to help our team pull up your information.
Have a great day!
Chrystel
Your disappointment is completely valid, and we're truly saddened you're dealing with this. Let's get you supported quickly.
Please refer to page 47 of the manual under the sections "The vacuum cleaner does not work" and "The spin brush (or spin disk) of an accessory is not moving" for troubleshooting steps to help get your vacuum running optimally.
User manual:
https://downloadcenter.samsung.com/content/UM/202502/20250213202717080/O_DJ68-00900G-07_IB_VS9700_AA_EN_250206.pdf
Should you need further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1149924399, to help our team pull up your information.
Have a great day!
Chrystel
Written by a customer while visiting Samsung US
Customer Rating
1
To say it’s trash would be disrespectful to trash
on September 18, 2025
Posted by: Mariam
from Florida
Don’t do it. Don’t even think about it. If this “bespoke” piece of junk were $900 cheaper I’d still be utterly disappointed but not viscerally angry. As I type this my blood pressure is through the roof! I should have learned from the fridge disaster that the best of Samsung is long gone. Normally when I buy boogey it pays off - not this time. It lasts for 20 minutes. Idk why one needs AI in a vacuum in the first place but even if you did it’s not apart of this unit. It turns off if you vacuum stairs which sounds nice so things don’t fling when you lift it up but the roller doesn’t start back so you’re left looking like an idiot whilst cursing you’re existence halfway up any stairway. If you’re set on wasting your money this is the perfect purchase. People often give one star for the most trivial (the box was cardboard, it makes noise, etc.) reasons let me assure you this is not the case. There is absolutely nothing redeemable about this vacuum.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
2
Value
1
Response from Samsung USBy SEA Care, September 18, 2025
We appreciate you taking the time to inform us about your experience with your vacuum, Mariam. Let us help you. The charging and cleaning time may vary depending on the brushes and usage conditions. Please refer to page 52 of your manual for the specific charging and cleaning time. To address your concern about the unit stopping operation during cleaning, turn to page 49 to view its solutions: https://downloadcenter.samsung.com/content/UM/202502/20250213202717080/O_DJ68-00900G-07_IB_VS9700_AA_EN_250206.pdf
Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1150762197, to help our team locate your information when you message us. Have a great day. -John
Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1150762197, to help our team locate your information when you message us. Have a great day. -John
Written by a customer while visiting Samsung US
Customer Rating
1
My worst purchase ever
on October 29, 2025
Posted by: rxcus
I wish I read the reviews on this site prior to purchasing. I’m finding I have many of the same issues as several others have had. Primarily, using this machine on carpets is ridiculously difficult. My wife keeps trying, but just gives up every time. In addition, the “AI” function is bogus. Seems to me they just threw those letters on the product to make it appear it has an advanced functionality. And finally, why do I have to clean the dustbin and micro filter after EVERY use! It’s not like there’s even much dirt/dust in the dustbin and the filter mechanism. Even after only 5 minutes of use, the notification comes up. It takes more time to clean the parts than is spent using the machine to do the vacuuming! Consequently, the machine doesn’t get used much and we bought a different stick vacuum from another maker. The Samsung now mostly sits unused. Maybe I’ll use it to hang clothes on. Most expensive clothes horse ever.
Response from Samsung USBy SEA Care, October 30, 2025
Hello there,
We appreciate you taking the time to share your experience. We understand how disappointing it can be when the vacuum’s performance doesn’t meet expectations, especially with features like AI mode and suction power. We’d like to help you get the best use out of your product.
Please refer to the User Manual below for guidance on resolving these issues:
For help with the AI mode not working, review the instructions on page 48.
If suction power suddenly decreases or the vacuum makes a vibrating sound, please see page 49 for troubleshooting steps.
User Manual
https://downloadcenter.samsung.com/content/UM/202510/20251001131748074/O_DJ68-00900G-08_IB_VS9700_AA_EN_250930.pdf
Should you still need assistance after following the manual, please contact us through our support channels so we can help ensure your vacuum operates as intended:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1151179449) to help our team pull up your information.
Thank you.
^Camille
We appreciate you taking the time to share your experience. We understand how disappointing it can be when the vacuum’s performance doesn’t meet expectations, especially with features like AI mode and suction power. We’d like to help you get the best use out of your product.
Please refer to the User Manual below for guidance on resolving these issues:
For help with the AI mode not working, review the instructions on page 48.
If suction power suddenly decreases or the vacuum makes a vibrating sound, please see page 49 for troubleshooting steps.
User Manual
https://downloadcenter.samsung.com/content/UM/202510/20251001131748074/O_DJ68-00900G-08_IB_VS9700_AA_EN_250930.pdf
Should you still need assistance after following the manual, please contact us through our support channels so we can help ensure your vacuum operates as intended:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1151179449) to help our team pull up your information.
Thank you.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
5
Ultra Vacuum is a Great Pick
on May 22, 2025
Posted by: Jon M
from CA
[This review was collected as part of a promotion.] Excellent battery and power, available attachments are effective for hard surfaces, carpet, and furniture for my two cat home. Best vacuum I have used in my life.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US