Customer reviews from Samsung US
Samsung - Bespoke AI Jet Ultra Cordless Stick Vacuum with All-in-One Clean Station and 400AW Suction Power - Satin Black
Average customer rating
4.3
(74 Reviews)
Rating breakdown 74 reviews
5 Stars
49
4 Stars
14
3 Stars
2
2 Stars
1
1 Star
8
86%of customers recommend this product.
(
57 out of
66)
Customer Reviews for Samsung - Bespoke AI Jet Ultra Cordless Stick Vacuum with All-in-One Clean Station and 400AW Suction Power - Satin Black
Customer Rating
5
All around great!
on December 30, 2025
Posted by: Donb86
from Alexandria ky
I chose this over Dyson for the simple fact that I run all Samsung appliances. I won't lie, I was nervous about this purchase because Samsung hasn't been in the game like Dyson has. Wow! I'm completely surprised. I absolutely love this vacuum and the AI mode. It will literally suck up my carpet if you leave it in one spot too long. Great product!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Buy a dyson
on January 11, 2026
Posted by: Unhappy
from DC
Bought in March 2024 and our motorized brush head stopped working after 18 months and it costs ~300+ to replace that piece. Don’t bother, buy a Dyson.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
4
Value
1
Response from Samsung USBy SEA Care, January 12, 2026
Hi there,
We understand how vital it is for your vacuum to have a functional brush head. Allow us to help you.
Should you decide to buy a compatible brush head for your vacuum, contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories. Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday.
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide the reference number 1151814910 so our team can pull up your information when you message us.
Have a great day.
-John
We understand how vital it is for your vacuum to have a functional brush head. Allow us to help you.
Should you decide to buy a compatible brush head for your vacuum, contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories. Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday.
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide the reference number 1151814910 so our team can pull up your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US