Customer reviews from otterbox.com
OtterBox - Defender Series Pro XT Hard Shell with Magnets for Samsung Galaxy S25 Ultra - Dark Side
Average customer rating
4
(83 Reviews)
Rating breakdown 83 reviews
5 Stars
48
4 Stars
12
3 Stars
8
2 Stars
5
1 Star
10
78%of customers recommend this product.
(
38 out of
49)
Customer Reviews for OtterBox - Defender Series Pro XT Hard Shell with Magnets for Samsung Galaxy S25 Ultra - Dark Side
Posted by: Brandon
Verified Purchase:Yes
The magnets arent strong enough to hold my phone up on anything (metal surface, or even a magnetic phone holder... pretty disappointed coming from otterbox which tends to be the highest rated cases..
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, April 8, 2025
Hello Brandon! The new Defender Series Pro XT with Magnets is designed to work specifically with Qi2 compatible mounts. Other magnetic mounts may not be fully compatible with the Qi2 capabilities of our case.
Written by a customer while visiting otterbox.com
Customer Rating
5
Otterbox: Don't Leave Home Without It
on April 1, 2025
Posted by: D_Lewis
It's a Perfect Fit and with the magnet you can use a variety of accessories.
And since it's an Otterbox, I trust that my phone is well protected.
And since it's an Otterbox, I trust that my phone is well protected.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: SMerrill
Verified Purchase:Yes
I really love this case and feel like my phone is super secure it it, however its incredibly hard to get on and off and is so precise paired with the otterbox screen protector that it causes a pressure point resulting in me having a permanent air bubble on the side of my screen protector
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Robbie 2517
Verified Purchase:Yes
Not as dust proof as I hoped. The hole for the mic allows dust to reach and plug the mic. Overall the case is fairly protective from drops and slimmer than others I've used.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Raymond
Verified Purchase:Yes
The case is so tight and it cracked my temper glass
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, March 17, 2025
Hello, Raymond! We are so sorry to hear you are experiencing an issue with your case. If the screen protector you are referencing is also an OtterBox product, we are able to assist with that situation as well. Please reach out to us via chat, and we are happy to help with this!
Written by a customer while visiting otterbox.com
Customer Rating
3
Hard to put on, interferes with screen protector
on March 9, 2025
Posted by: Rose
Verified Purchase:Yes
Really hard to take on and off. Dust gets into it and shows on the clear back. Presses up the corner of the OtterBox screen protector.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, March 12, 2025
Hello, Rose! We are so sorry to hear you are experiencing issues with your case. Please reach out to our Customer Service Team via chat, and we are happy to help with this situation.
Written by a customer while visiting otterbox.com
Posted by: Austin
Verified Purchase:Yes
Case is nice but when you have that tempered glass screen protector on it the case lifts the screen protector
Written by a customer while visiting otterbox.com
Posted by: Chuck
Verified Purchase:Yes
The case is fantastic but don't fall for the free holster you never get it
I would recommend this to a friend!
Written by a customer while visiting otterbox.com