Customer reviews from otterbox.com
OtterBox - Defender Series Pro XT Hard Shell with Magnets for Samsung Galaxy S25 Ultra - Dark Side
Average customer rating
4
(83 Reviews)
Rating breakdown 83 reviews
5 Stars
48
4 Stars
12
3 Stars
8
2 Stars
5
1 Star
10
78%of customers recommend this product.
(
38 out of
49)
Customer Reviews for OtterBox - Defender Series Pro XT Hard Shell with Magnets for Samsung Galaxy S25 Ultra - Dark Side
Posted by: Brandon
Verified Purchase:Yes
I had a previous ottervox that was great protecting my phone from drops and everything ..this one i dropped my phone once and it shattered
Response from otterbox.comBy Web Review, April 14, 2026
We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please reach out to us via chat with any questions or if you would like a new case.
Written by a customer while visiting otterbox.com
Posted by: JimB
Verified Purchase:Yes
It was more difficult to put on the cell than the last one I bought was for a different cell phone. The green is darker than I was expecting, but ok. I do like the fact the backs is clear so you can see the phones color.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: JmHa
Verified Purchase:Yes
Great case. Dropped it several times already and no problems with phone at all. Easy to hold and not too bulky.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Ian Nica
Verified Purchase:Yes
Been using otter box since IPhone 4 errand. The quality just keeps getting berrer. Magnet on the case works very well with my car magnetic phone holder/charger. The Defender series is highly recommended.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: I420Spit710Fire
Verified Purchase:Yes
I struggled with a phone stand magnetic rings for a few months. Thinking the stand's magnetic ring would work on 1st try but thats not the case, they kept falling off, adhesive was garbage. I needed to get a case with a ring on it because its more feasible. This case works exactly how it states it would.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Disappointed
Verified Purchase:Yes
The magnet is too weak to be useful in any way. The case seems less durable than previous Otter Box's I've had. I'll be buying something different next time.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, January 19, 2026
Hello! Thank you for your feedback! We are always looking to improve our cases with each iteration! If you need help with your case, we are happy to help! Please reach out to our CS team via chat and we are more than happy to assist!
Written by a customer while visiting otterbox.com
Posted by: Nicole
Verified Purchase:Yes
This works great, I love the color. I love thr magnetic part.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: JRin
Verified Purchase:Yes
perfect phone case. its sleek and the magnetic charging compatibility is flawless.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com