Customer reviews from otterbox.com
OtterBox - Defender Series Pro XT Hard Shell with Magnets for Samsung Galaxy S25 Ultra - Dark Side
Average customer rating
4
(68 Reviews)
Rating breakdown 68 reviews
5 Stars
37
4 Stars
12
3 Stars
8
2 Stars
4
1 Star
7
78%of customers recommend this product.
(
29 out of
37)
Customer Reviews for OtterBox - Defender Series Pro XT Hard Shell with Magnets for Samsung Galaxy S25 Ultra - Dark Side
Posted by: Nate K
Verified Purchase:Yes
Have always used Otterbox cases. Usually love them. This new design for my galaxy S25 ultra pushes off my screen protector. Causing constant bubbles and peeling. As a tradesman I cant forgo a screen protector. Bummed.
Response from otterbox.comBy Customer Service, March 4, 2025
Hello Nate! Thank you for the feedback on our case. For best compatibility we recommend pairing our cases with our screen protection to provide the best fit and compatibility for your device.
Written by a customer while visiting otterbox.com
Posted by: Eric
Verified Purchase:Yes
Dust get between phone and clear case back. After 1 weeks use, the amount of dust is unacceptable. I believe the dust enters the case via the camera lens cutout.
Otterbox should add a rubber or foam strip around the camera lens cutout to better seal and protect the phone's backside.
Written by a customer while visiting otterbox.com
Posted by: John
Verified Purchase:Yes
Otterbox is a great brand, but unfortunately this case does not mesh with Otterbox Screen Protector. When utilized together, the screen protector doesn’t stay on the screen (in the corners). I had to buy another Otterbox case, from a third party, that meshes with my screen
protector.
protector.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, July 30, 2025
We’re so sorry to hear about the trouble with your product! Please reach out to our Customer Service Team via chat, and we are happy to help with any questions or concerns you may have on this!
Written by a customer while visiting otterbox.com
Posted by: CC45
Verified Purchase:Yes
I've always loved Otterbox cases. This one's quality is no different from the great quality of the past. My reason for the 3 star review is this case is really not great with a screen protector installed. I have tried with three different screen protectors and the way the top plastic piece sits on the screen during installation, as you attach the rubber part on the sides, it pushed all of my screen protectors loose and cause bubbling. I get the most minimal approachto the plastic part on top of the screen to make sure it doesn't mess with your screen view. It needs to be the tiniest larger to sit on top of the screen protector. If you don't care for having a screenprotector, 100% bye this case it's great. I just don't like the compromise.
I would recommend this to a friend!
Response from otterbox.comBy Customer Service, February 25, 2025
Hello! We’re so sorry to hear about the trouble with your product! We do recommend using an OtterBox Screen Protector with our cases for complete compatibility. Please reach out to our CS Team by phone or via chat, and we are happy to help with any issues with your case!
Written by a customer while visiting otterbox.com
Posted by: Eighteen Year Customer
Verified Purchase:Yes
The delay in roll out was very disappointing. The case is extremely difficult to put together and it does not work with other screen protectors and since Otterbox has no rolled out a privacy screen for the Galaxy S25 Ultra I'm forced to either go without or deal with bubbles. Only reason I didn't give one star is that the magnets are great!
Response from otterbox.comBy Customer Service, March 3, 2025
Hello! We are so sorry to hear you are experiencing issues with your case in relation to use of a screen protector. Please reach out to us via chat, and we are happy to help with this situation!
Written by a customer while visiting otterbox.com
Posted by: Ronnie
Verified Purchase:Yes
Love the case looks great feels great would buy again, Should come with the belt clip for the price we pay.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Austin
Verified Purchase:Yes
Case is nice but when you have that tempered glass screen protector on it the case lifts the screen protector
Written by a customer while visiting otterbox.com
Customer Rating
3
Hard to put on, interferes with screen protector
on March 9, 2025
Posted by: Rose
Verified Purchase:Yes
Really hard to take on and off. Dust gets into it and shows on the clear back. Presses up the corner of the OtterBox screen protector.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, March 12, 2025
Hello, Rose! We are so sorry to hear you are experiencing issues with your case. Please reach out to our Customer Service Team via chat, and we are happy to help with this situation.
Written by a customer while visiting otterbox.com