Customer reviews from otterbox.com
OtterBox - Defender Series Pro XT Hard Shell with Magnets for Samsung Galaxy S25 Ultra - Dark Side
Average customer rating
4
(30 Reviews)
Rating breakdown 30 reviews
5 Stars
17
4 Stars
4
3 Stars
5
2 Stars
0
1 Star
4
75%of customers recommend this product.
(
15 out of
20)
Customer Reviews for OtterBox - Defender Series Pro XT Hard Shell with Magnets for Samsung Galaxy S25 Ultra - Dark Side
Posted by: Nate K
Verified Purchase:Yes
Have always used Otterbox cases. Usually love them. This new design for my galaxy S25 ultra pushes off my screen protector. Causing constant bubbles and peeling. As a tradesman I cant forgo a screen protector. Bummed.
Response from otterbox.comBy Customer Service, March 4, 2025
Hello Nate! Thank you for the feedback on our case. For best compatibility we recommend pairing our cases with our screen protection to provide the best fit and compatibility for your device.
Written by a customer while visiting otterbox.com
Posted by: Austin
Verified Purchase:Yes
Case is nice but when you have that tempered glass screen protector on it the case lifts the screen protector
Written by a customer while visiting otterbox.com
Posted by: Brandon
Verified Purchase:Yes
The magnets arent strong enough to hold my phone up on anything (metal surface, or even a magnetic phone holder... pretty disappointed coming from otterbox which tends to be the highest rated cases..
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, April 8, 2025
Hello Brandon! The new Defender Series Pro XT with Magnets is designed to work specifically with Qi2 compatible mounts. Other magnetic mounts may not be fully compatible with the Qi2 capabilities of our case.
Written by a customer while visiting otterbox.com
Posted by: Jason
Verified Purchase:Yes
I hate it. Theres no grip now. Phone falls out of your hand. Very bad purchase
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, Customer Service, April 25, 2025
Hello, Jason! We are so sorry to hear this case is not to your liking. Please reach out to our Customer Service Team so we may assist with this situation!
Written by a customer while visiting otterbox.com
Posted by: CC45
Verified Purchase:Yes
I've always loved Otterbox cases. This one's quality is no different from the great quality of the past. My reason for the 3 star review is this case is really not great with a screen protector installed. I have tried with three different screen protectors and the way the top plastic piece sits on the screen during installation, as you attach the rubber part on the sides, it pushed all of my screen protectors loose and cause bubbling. I get the most minimal approachto the plastic part on top of the screen to make sure it doesn't mess with your screen view. It needs to be the tiniest larger to sit on top of the screen protector. If you don't care for having a screenprotector, 100% bye this case it's great. I just don't like the compromise.
I would recommend this to a friend!
Response from otterbox.comBy Customer Service, February 25, 2025
Hello! We’re so sorry to hear about the trouble with your product! We do recommend using an OtterBox Screen Protector with our cases for complete compatibility. Please reach out to our CS Team by phone or via chat, and we are happy to help with any issues with your case!
Written by a customer while visiting otterbox.com
Posted by: Eighteen Year Customer
Verified Purchase:Yes
The delay in roll out was very disappointing. The case is extremely difficult to put together and it does not work with other screen protectors and since Otterbox has no rolled out a privacy screen for the Galaxy S25 Ultra I'm forced to either go without or deal with bubbles. Only reason I didn't give one star is that the magnets are great!
Response from otterbox.comBy Customer Service, March 3, 2025
Hello! We are so sorry to hear you are experiencing issues with your case in relation to use of a screen protector. Please reach out to us via chat, and we are happy to help with this situation!
Written by a customer while visiting otterbox.com
Posted by: Ronnie
Verified Purchase:Yes
Love the case looks great feels great would buy again, Should come with the belt clip for the price we pay.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
3
Hard to put on, interferes with screen protector
on March 9, 2025
Posted by: Rose
Verified Purchase:Yes
Really hard to take on and off. Dust gets into it and shows on the clear back. Presses up the corner of the OtterBox screen protector.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, March 12, 2025
Hello, Rose! We are so sorry to hear you are experiencing issues with your case. Please reach out to our Customer Service Team via chat, and we are happy to help with this situation.
Written by a customer while visiting otterbox.com