Customer reviews from otterbox.com
OtterBox - Defender Series Pro XT Hard Shell with Magnets for Samsung Galaxy S25 Ultra - Dark Side
Average customer rating
4
(68 Reviews)
Rating breakdown 68 reviews
5 Stars
37
4 Stars
12
3 Stars
8
2 Stars
4
1 Star
7
78%of customers recommend this product.
(
29 out of
37)
Customer Reviews for OtterBox - Defender Series Pro XT Hard Shell with Magnets for Samsung Galaxy S25 Ultra - Dark Side
Customer Rating
3
Doesn't work well with charger
on April 24, 2025
Posted by: davids259_9294
[This review was collected as part of a promotion.] Went on the phone well and definitely provided protection. Only problem is the plastic on the back is pretty thick so it won't work well with my magsafe charger
Response from influenster.comBy Customer Service, Customer Service, April 25, 2025
Hello! We are so sorry to hear you are experiencing a charging issue with your case. Please reach out to our Customer Service Team via chat, and we are happy to help troubleshoot this situation!
Written by a customer while visiting influenster.com
Customer Rating
5
Get it!
on April 24, 2025
Posted by: t__marieee_4379
[This review was collected as part of a promotion.] I like this case! It’s really sturdy and nice. I always love the plain black cases this one makes me feel really safe with my phone because I always get scared I’m going to drop a break it but this definitely does the job!!
Written by a customer while visiting influenster.com
Posted by: Wildfire
Verified Purchase:Yes
Great rugged Otterbox Defender protection without sacrificing the looks of my S25 Ultra. Love the added magnet!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5
Super durable
on April 29, 2025
Posted by: amandagb167_4373
[This review was collected as part of a promotion.] This case is amazing! It's super sturdy without being too bulky. Great design. I love that it has like a flap cover for where you charge it. It helps protect from dust and things. Overall, it's just a great case, and I definitely recommend it!
Written by a customer while visiting influenster.com
Customer Rating
5
Awesome
on April 29, 2025
Posted by: jenniferm566_6128
[This review was collected as part of a promotion.] I highly recommend this Otterbox phone case. It fits the phone perfectly and is extremely durable. I love the clear back so you can see the color of your phone.
Written by a customer while visiting influenster.com
Posted by: Mike W
Verified Purchase:Yes
Its not the traditional otterbox but still Great...
Written by a customer while visiting otterbox.com
Customer Rating
3
Not the best, buy wirh caution, might need to buy
on May 12, 2025
Posted by: jannicew1_1969
[This review was collected as part of a promotion.] First thank your to Influenster and Otter Box for this complimentary product for my honest opinion.
📱My honest opinion of this product is it would be better if it was a case that had a top to it to protect rhe screen. Not one that you have to buy extra that sticks to it.
I have had other Otter box cell phone cases before and switched brands as I had found one way better.
I wanted to give this one a try, but was worried my cell would get damaged because it had nothing to protect the screen.
I did not want to mess my screen up by buying one that would stick to the screen.
I let my son try it too, he also feels like it would be better if it had 360 protection of the cell phone.
It definitely feels sturdy but be warned this one does not have a screen protector that comes with it, it does not have a stand on the back of it. The see through part is a type of thick gel.
I would only recommend this if you plan to buy the things needed to keep your cell phone full protected.
📱My honest opinion of this product is it would be better if it was a case that had a top to it to protect rhe screen. Not one that you have to buy extra that sticks to it.
I have had other Otter box cell phone cases before and switched brands as I had found one way better.
I wanted to give this one a try, but was worried my cell would get damaged because it had nothing to protect the screen.
I did not want to mess my screen up by buying one that would stick to the screen.
I let my son try it too, he also feels like it would be better if it had 360 protection of the cell phone.
It definitely feels sturdy but be warned this one does not have a screen protector that comes with it, it does not have a stand on the back of it. The see through part is a type of thick gel.
I would only recommend this if you plan to buy the things needed to keep your cell phone full protected.
Response from influenster.comBy Customer Service, May 13, 2025
Hello! Thank you for your feedback! Our engineers removed the built-in screen protector from our Defender Series case to ensure complete functionality with the newest devices. Our Defender Series was redesigned in order to provide the same drop protection even without the built-in screen protector. The addition of one of our amazing screen protection options provides your phone with premium protection and outperforms our previous Defender Series designs.
Written by a customer while visiting influenster.com
Posted by: Mscar
Verified Purchase:Yes
Same problem as many others. Does not for we'll with tempered glass screen protectors. Lifts up on the corners. Magnet on the back also doesn't work. Very sturdy case though. I typically use the original defender, this is my first pro. I definitely prefer the other version.
Response from otterbox.comBy Customer Service, May 23, 2025
We’re so sorry to hear about the trouble with your product! Please reach out to our Customer Service Team via chat, and we are happy to help with any questions or concerns you may have on this!
Written by a customer while visiting otterbox.com