Customer reviews from otterbox.com
OtterBox - Defender Series Pro XT Hard Shell with Magnets for Samsung Galaxy S25 Ultra - Dark Side
Average customer rating
4
(83 Reviews)
Rating breakdown 83 reviews
5 Stars
48
4 Stars
12
3 Stars
8
2 Stars
5
1 Star
10
78%of customers recommend this product.
(
38 out of
49)
Customer Reviews for OtterBox - Defender Series Pro XT Hard Shell with Magnets for Samsung Galaxy S25 Ultra - Dark Side
Customer Rating
4
Great case!
on May 27, 2025
Posted by: jennib46_3521
[This review was collected as part of a promotion.] Nice looking case. Fits well and was easy to install. Protective with rubber edges to absorb drops or bumps. The back is clear so color of phone shows through.
Written by a customer while visiting otterbox.com
Posted by: Eric
Verified Purchase:Yes
Nice case, but it does not work well with the OtterSpot Wireless Charging System. Also a little tight on the opening....can interfere with screen protectors causing them to lift and get bubbles.
Written by a customer while visiting otterbox.com
Posted by: Mscar
Verified Purchase:Yes
Same problem as many others. Does not for we'll with tempered glass screen protectors. Lifts up on the corners. Magnet on the back also doesn't work. Very sturdy case though. I typically use the original defender, this is my first pro. I definitely prefer the other version.
Response from otterbox.comBy Customer Service, May 23, 2025
We’re so sorry to hear about the trouble with your product! Please reach out to our Customer Service Team via chat, and we are happy to help with any questions or concerns you may have on this!
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
I am sorry but I have ben a loyal otterbox user for 20 years and I just do not like the new design. SO miss the rubber over-protector which provided so much better grip. I have the clear back model and it has sliped out of my hand several times already. I found it very difficult to get the phone into it and God forbid it gets wet, there is no getting it out of this case in a hurry to dry it! Design evolution in this case is not my taste. THANK GOD you still have the bet clip, that is the primary reason why I use OB!!
I would recommend this to a friend!
Response from otterbox.comBy Customer Service, May 20, 2025
Thank you for your feedback regarding the Galaxy S25 Ultra Defender Series Pro XT Case with Magnets. We have taken your feedback to the company for future consideration.
Written by a customer while visiting otterbox.com
Customer Rating
3
Not the best, buy wirh caution, might need to buy
on May 12, 2025
Posted by: jannicew1_1969
[This review was collected as part of a promotion.] First thank your to Influenster and Otter Box for this complimentary product for my honest opinion.
📱My honest opinion of this product is it would be better if it was a case that had a top to it to protect rhe screen. Not one that you have to buy extra that sticks to it.
I have had other Otter box cell phone cases before and switched brands as I had found one way better.
I wanted to give this one a try, but was worried my cell would get damaged because it had nothing to protect the screen.
I did not want to mess my screen up by buying one that would stick to the screen.
I let my son try it too, he also feels like it would be better if it had 360 protection of the cell phone.
It definitely feels sturdy but be warned this one does not have a screen protector that comes with it, it does not have a stand on the back of it. The see through part is a type of thick gel.
I would only recommend this if you plan to buy the things needed to keep your cell phone full protected.
📱My honest opinion of this product is it would be better if it was a case that had a top to it to protect rhe screen. Not one that you have to buy extra that sticks to it.
I have had other Otter box cell phone cases before and switched brands as I had found one way better.
I wanted to give this one a try, but was worried my cell would get damaged because it had nothing to protect the screen.
I did not want to mess my screen up by buying one that would stick to the screen.
I let my son try it too, he also feels like it would be better if it had 360 protection of the cell phone.
It definitely feels sturdy but be warned this one does not have a screen protector that comes with it, it does not have a stand on the back of it. The see through part is a type of thick gel.
I would only recommend this if you plan to buy the things needed to keep your cell phone full protected.
Response from otterbox.comBy Customer Service, May 13, 2025
Hello! Thank you for your feedback! Our engineers removed the built-in screen protector from our Defender Series case to ensure complete functionality with the newest devices. Our Defender Series was redesigned in order to provide the same drop protection even without the built-in screen protector. The addition of one of our amazing screen protection options provides your phone with premium protection and outperforms our previous Defender Series designs.
Written by a customer while visiting otterbox.com
Posted by: Mike W
Verified Purchase:Yes
Its not the traditional otterbox but still Great...
Written by a customer while visiting otterbox.com
Posted by: Ken Kane
Verified Purchase:Yes
Seems sturdy ... the belt clip holster, not quite so much.
Written by a customer while visiting otterbox.com
Customer Rating
5
Awesome
on April 29, 2025
Posted by: jenniferm566_6128
[This review was collected as part of a promotion.] I highly recommend this Otterbox phone case. It fits the phone perfectly and is extremely durable. I love the clear back so you can see the color of your phone.
Written by a customer while visiting otterbox.com