Customer reviews from otterbox.com
OtterBox - Defender Series Pro XT Hard Shell with Magnets for Samsung Galaxy S25 Ultra - Dark Side
Average customer rating
4
(75 Reviews)
Rating breakdown 75 reviews
5 Stars
42
4 Stars
12
3 Stars
8
2 Stars
5
1 Star
8
76%of customers recommend this product.
(
32 out of
42)
Customer Reviews for OtterBox - Defender Series Pro XT Hard Shell with Magnets for Samsung Galaxy S25 Ultra - Dark Side
Posted by: Mscar
Verified Purchase:Yes
Same problem as many others. Does not for we'll with tempered glass screen protectors. Lifts up on the corners. Magnet on the back also doesn't work. Very sturdy case though. I typically use the original defender, this is my first pro. I definitely prefer the other version.
Response from otterbox.comBy Customer Service, May 23, 2025
We’re so sorry to hear about the trouble with your product! Please reach out to our Customer Service Team via chat, and we are happy to help with any questions or concerns you may have on this!
Written by a customer while visiting otterbox.com
Posted by: Jerome bell
Verified Purchase:Yes
Its better than the otterbox defender case for the S23 i had previously which broke easily. I think its chinsey that you separated the case and the holster at the price point you have the case selling for. The holster should come with the case.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Bosnitski
Verified Purchase:Yes
The Defender case for my Samsung Galaxy S25 Ultra fits a little too tight around the screen and causes my screen protector to rise off of the screen. I've tried multiple screen protectors including some from Otterbox themselves.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, December 17, 2025
Hello! We’re so sorry to hear about the trouble with your product! Please reach out to our CS Team by chat, and we are happy to help with this!
Written by a customer while visiting otterbox.com
Posted by: Jason
Verified Purchase:Yes
I hate it. Theres no grip now. Phone falls out of your hand. Very bad purchase
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, Customer Service, April 25, 2025
Hello, Jason! We are so sorry to hear this case is not to your liking. Please reach out to our Customer Service Team so we may assist with this situation!
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
The magnet is way too small on the back of the the ultra defender. Case, it would not hold my sam song galaxy twenty five ultra.
Response from otterbox.comBy Customer Service, July 28, 2025
Thank you for your feedback. We have taken your feedback to the company for future consideration.
Written by a customer while visiting otterbox.com
Posted by: Brandon
Verified Purchase:Yes
The magnets arent strong enough to hold my phone up on anything (metal surface, or even a magnetic phone holder... pretty disappointed coming from otterbox which tends to be the highest rated cases..
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, April 8, 2025
Hello Brandon! The new Defender Series Pro XT with Magnets is designed to work specifically with Qi2 compatible mounts. Other magnetic mounts may not be fully compatible with the Qi2 capabilities of our case.
Written by a customer while visiting otterbox.com
Posted by: Chuck
Verified Purchase:Yes
The case is fantastic but don't fall for the free holster you never get it
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Raymond
Verified Purchase:Yes
The case is so tight and it cracked my temper glass
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, March 17, 2025
Hello, Raymond! We are so sorry to hear you are experiencing an issue with your case. If the screen protector you are referencing is also an OtterBox product, we are able to assist with that situation as well. Please reach out to us via chat, and we are happy to help with this!
Written by a customer while visiting otterbox.com