Customer reviews from otterbox.com
OtterBox - Defender Series Pro XT Hard Shell with Magnets for Samsung Galaxy S25 Ultra - Dark Side
Average customer rating
4
(83 Reviews)
Rating breakdown 83 reviews
5 Stars
48
4 Stars
12
3 Stars
8
2 Stars
5
1 Star
10
78%of customers recommend this product.
(
38 out of
49)
Customer Reviews for OtterBox - Defender Series Pro XT Hard Shell with Magnets for Samsung Galaxy S25 Ultra - Dark Side
Customer Rating
4
Screen protector issues with the defender case
on September 17, 2025
Posted by: S25 ultra defender ultra
Verified Purchase:Yes
The reason for the 4 stars is because i hve problems with my screen protector it doesn't sit correctly. I like the otterbox case
Written by a customer while visiting otterbox.com
Posted by: Lonnie
Verified Purchase:Yes
I do not like the design. I don't like the way the case goes together and I do not like the clear plastic back. Shows finger smudges all the time.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, September 18, 2025
Hello Lonnie! Thank you for your feedback! We are always trying to make our cases as protective as possible and are happy to help! Please reach out to our CS team via chat and we are more than happy to assist!
Written by a customer while visiting otterbox.com
Posted by: Jerome bell
Verified Purchase:Yes
Its better than the otterbox defender case for the S23 i had previously which broke easily. I think its chinsey that you separated the case and the holster at the price point you have the case selling for. The holster should come with the case.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Bosnitski
Verified Purchase:Yes
The Defender case for my Samsung Galaxy S25 Ultra fits a little too tight around the screen and causes my screen protector to rise off of the screen. I've tried multiple screen protectors including some from Otterbox themselves.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, December 17, 2025
Hello! We’re so sorry to hear about the trouble with your product! Please reach out to our CS Team by chat, and we are happy to help with this!
Written by a customer while visiting otterbox.com
Posted by: Brenda S
Verified Purchase:Yes
I love my clear case with magnets. I added a piece of patterned paper to make it my own.
Written by a customer while visiting otterbox.com
Posted by: Jason
Verified Purchase:Yes
I hate it. Theres no grip now. Phone falls out of your hand. Very bad purchase
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, Customer Service, April 25, 2025
Hello, Jason! We are so sorry to hear this case is not to your liking. Please reach out to our Customer Service Team so we may assist with this situation!
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
The magnet is way too small on the back of the the ultra defender. Case, it would not hold my sam song galaxy twenty five ultra.
Response from otterbox.comBy Customer Service, July 28, 2025
Thank you for your feedback. We have taken your feedback to the company for future consideration.
Written by a customer while visiting otterbox.com
Posted by: Brandon
Verified Purchase:Yes
The magnets arent strong enough to hold my phone up on anything (metal surface, or even a magnetic phone holder... pretty disappointed coming from otterbox which tends to be the highest rated cases..
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, April 8, 2025
Hello Brandon! The new Defender Series Pro XT with Magnets is designed to work specifically with Qi2 compatible mounts. Other magnetic mounts may not be fully compatible with the Qi2 capabilities of our case.
Written by a customer while visiting otterbox.com