Customer reviews from otterbox.com
OtterBox - Defender Series Pro XT Hard Shell with Magnets for Samsung Galaxy S25 Ultra - Dark Side
Average customer rating
4
(83 Reviews)
Rating breakdown 83 reviews
5 Stars
48
4 Stars
12
3 Stars
8
2 Stars
5
1 Star
10
78%of customers recommend this product.
(
38 out of
49)
Customer Reviews for OtterBox - Defender Series Pro XT Hard Shell with Magnets for Samsung Galaxy S25 Ultra - Dark Side
Posted by: SMerrill
Verified Purchase:Yes
I really love this case and feel like my phone is super secure it it, however its incredibly hard to get on and off and is so precise paired with the otterbox screen protector that it causes a pressure point resulting in me having a permanent air bubble on the side of my screen protector
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
I am sorry but I have ben a loyal otterbox user for 20 years and I just do not like the new design. SO miss the rubber over-protector which provided so much better grip. I have the clear back model and it has sliped out of my hand several times already. I found it very difficult to get the phone into it and God forbid it gets wet, there is no getting it out of this case in a hurry to dry it! Design evolution in this case is not my taste. THANK GOD you still have the bet clip, that is the primary reason why I use OB!!
I would recommend this to a friend!
Response from otterbox.comBy Customer Service, May 20, 2025
Thank you for your feedback regarding the Galaxy S25 Ultra Defender Series Pro XT Case with Magnets. We have taken your feedback to the company for future consideration.
Written by a customer while visiting otterbox.com
Posted by: Eric
Verified Purchase:Yes
Nice case, but it does not work well with the OtterSpot Wireless Charging System. Also a little tight on the opening....can interfere with screen protectors causing them to lift and get bubbles.
Written by a customer while visiting otterbox.com
Posted by: John
Verified Purchase:Yes
It’s ok, protects nicely, but it makes my screen protector peel off on one side
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, July 28, 2025
We’re so sorry to hear about the trouble with your product! Please reach out to our Customer Service Team via chat, and we are happy to help with this situation.
Written by a customer while visiting otterbox.com
Posted by: JimB
Verified Purchase:Yes
It was more difficult to put on the cell than the last one I bought was for a different cell phone. The green is darker than I was expecting, but ok. I do like the fact the backs is clear so you can see the phones color.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Ronnie
Verified Purchase:Yes
Love the case looks great feels great would buy again, Should come with the belt clip for the price we pay.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Austin
Verified Purchase:Yes
Case is nice but when you have that tempered glass screen protector on it the case lifts the screen protector
Written by a customer while visiting otterbox.com
Posted by: Mscar
Verified Purchase:Yes
Same problem as many others. Does not for we'll with tempered glass screen protectors. Lifts up on the corners. Magnet on the back also doesn't work. Very sturdy case though. I typically use the original defender, this is my first pro. I definitely prefer the other version.
Response from otterbox.comBy Customer Service, May 23, 2025
We’re so sorry to hear about the trouble with your product! Please reach out to our Customer Service Team via chat, and we are happy to help with any questions or concerns you may have on this!
Written by a customer while visiting otterbox.com