Customer Reviews for Samsung - Galaxy S25 Edge 256GB - Titanium Jet Black (AT&T)
Customer Rating
1
Laggy performance and crap battery life
on October 6, 2025
Posted by: disappointed465489
This phone is laggy and the battery wont even last half a day the way I use it. It sits lopsided on a flat surface. Is glitchy and worst of all I got scammed into getting it from a non corporate store and ATT refuses to give me my trade in phone back or credit my account. So not only is it a cruddy phone, I'm paying full price for it. The Camera doesn't zoom worth a crap. The selfie cam is non zoomable really and the display seems dim.
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - Isabella, November 18, 2025
Thanks for taking the time to let us know about the Samsung Galaxy S25 Edge — we're genuinely sorry to hear all of the hurdles you've encountered with your new phone. Performance issues like lag, poor battery life, and display concerns are definitely frustrating.
At AT&T, we always strive to provide the best and most seamless experience possible. We would like to turn things around and highly suggest submitting our self-service form at att.com/get-support/?source=ILC309046520 where an expert will contact you to help you with your trade-in promotion credits.
Thank you again for sharing your experience — we truly appreciate it.
I've enjoyed my purchase and it's all expected. The only drawback for me is it doesn't allow me to use Samsung text like my S22. I had to purchase a app to work without using Google. That is my biggest problem.
I would recommend this to a friend!
Response from ATT.comBy -Eli, AT&T CARE, October 8, 2025
Hey Jeanette, thank you for sharing your experience. We understand that switching from a Samsung S22 to your current device has resulted in limitations with using Samsung's native messaging service, which led you to purchase a third-party app to continue messaging without relying on Google services. We appreciate your feedback and want to ensure your experience is as seamless as possible. We recommend checking Samsung’s messaging support options or updates, and rest assure your comments will be shared with our product team for consideration in improving messaging compatibility with future updates. Please feel free to reach out to us if you need any further assistance, meanwhile you can visit this link: https://www.att.com/device-support/index/Samsung/SamsungSMS937U to learn more about your device features.
Great device, Super light and thin. Usual Samsung top notch screen and camera. If only the battery lasted more than half a day. That is the one drawback to an otherwise amazing phone!!
I would recommend this to a friend!
Response from ATT.comBy -David, AT&T CARE, September 23, 2025
Hello Mikey! Thank you for your honest thoughts on the Samsung Galaxy S25 Edge! We're thrilled to hear you love the sleek and comfortable design, along with the perfectly sized screen and impressive camera! We truly understand how crucial battery life is, and we deeply value your feedback. Rest assured, we're committed to making continuous improvements to enhance your experience even further. In the meantime, you can follow these steps and see if it makes any changes to your device battery: 1.Use Adaptive Power Settings: Activate this feature in Settings → Battery and Device Care → Battery to learn usage patterns and reduce unnecessary drain. 2.Enable Dark Mode: This can save energy, especially on AMOLED screens. Toggle dark mode for apps and system UI. 3.Manage Background Apps: Close apps you're not using or restrict background refresh for power-hungry ones. 4.Turn on Low Power Mode: This can significantly reduce power consumption by turning off unnecessary features.