Customer reviews from ATT.com
Samsung - Galaxy S25 Edge 256GB - Titanium Jet Black (AT&T)
Average customer rating
3.9
(65 Reviews)
Rating breakdown 65 reviews
5 Stars
40
4 Stars
5
3 Stars
4
2 Stars
8
1 Star
8
80%of customers recommend this product.
(
43 out of
54)
Customer Reviews for Samsung - Galaxy S25 Edge 256GB - Titanium Jet Black (AT&T)
Posted by: Anonymous
from Louisville KY
Verified Purchase:Yes
I really wanted to love this phone and I do like certain aspects of it. I love how thin it is and how light it is but beyond that I've had numerous issues with slowdowns, daily reboots, delayed notifications by up to 10 minutes in some cases. I have turned off all available settings and I still have the same problem. Perhaps I got a bad apple but I'm pursuing a replacement through Samsung currently. Hopefully the next one will be as good as I know it can be.
No, I would not recommend this to a friend.
By Samsung, September 14, 2026
Hello Josh Jones, we appreciate you sharing your experience of your Samsung Galaxy S25 Edge with us. We understand how distressing it can be when your device is not operating as intended or expected. We have some articles available online to assist you with your frustrations titled "How to adjust refresh rate options on your Galaxy phone or tablet", "Samsung phone or tablet freezes and crashes", and "Apps on Samsung phone or tablet are not sending notifications". We also have our team of experts available through chat to offer additional troubleshooting assistance if you continue to experience frustrations with your device. We appreciate you being a Samsung customer. -Elizabeth
Response from ATT.comBy AT&T, AT&T Care, September 8, 2026
We're thrilled to hear you're loving your new Samsung Galaxy S25 Edge. However, we're sorry for the frustration caused by the unexpected software issue on your new device, but we are also glad to confirm that you're getting a replacement device now.
Please know that we always have your back! If you ever need immediate, one-on-one help with your AT&T service, you can easily DM us on our fastest support channels: X (@ATTHelp), Instagram (@att), or Facebook (AT&T). Thank you for choosing AT&T.
AT&T CARE - Pablo
Please know that we always have your back! If you ever need immediate, one-on-one help with your AT&T service, you can easily DM us on our fastest support channels: X (@ATTHelp), Instagram (@att), or Facebook (AT&T). Thank you for choosing AT&T.
AT&T CARE - Pablo
Written by a customer while visiting ATT.com
Customer Rating
1
Terrible connectivity
on August 27, 2026
Posted by: Lewisaaaaaa
from Charlotte nc
Worst phone I have ever owned. It is riddled with connectivity issues top to bottom nothing works like it should and I can't figure anything out other than the phone itself. I can't even see maps on Android auto after a recent update no matter what chord I use. I am seriously considering never buying another Samsung again because I have been completely cheated stay away from this phone
No, I would not recommend this to a friend.
By Samsung, August 28, 2026
Hi there Lewisaaaaaa, thank you for sharing your experience of your Samsung Galaxy S25 Edge with us. We completely understand how frustrating it is when your device is not operating as intended or expected. We have some resources available online to help you with the connection of your device at your convenience titled "Samsung phone has poor signal and cannot use data or make calls", "Issues with mobile network connection on Samsung phone or tablet", "Different connection options for your Galaxy phone or tablet", and "Unable to connect Galaxy phone to a car". We also have our team of experts available to offer additional assistance if you continue to experience frustrations with your device. We appreciate you being a Samsung customer. -Elizabeth
Response from ATT.comBy AT&T, AT&T Care, August 27, 2026
Thank you for sharing your feedback with us. We are truly sorry to hear about the ongoing connectivity and Android Auto issues you are experiencing with your Samsung Galaxy S25 Edge. We understand how frustrating it is to feel let down by a new phone, especially when key features like maps stop working after an update. We want to help you get your device running smoothly. Please send us a direct message so we can run a network diagnostic on your line, walk you through some troubleshooting steps for the recent update, and explore your device repair or replacement options.
📱 X (Twitter) at @ATTHelp, Facebook at AT&T or Instagram at @att
📞 800‑331‑0500 (or dial 611 from your AT&T phone)
AT&T CARE - Kevin
📱 X (Twitter) at @ATTHelp, Facebook at AT&T or Instagram at @att
📞 800‑331‑0500 (or dial 611 from your AT&T phone)
AT&T CARE - Kevin
Written by a customer while visiting ATT.com
Posted by: G Elkhrh
from Texas
Verified Purchase:Yes
Needed new phone after 10 years. Better & cheaper now
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Anonymous
from Las Vegas NV
Verified Purchase:Yes
ATT said no money was due at the purchase, so I gave them a card with no money. True to form, they tried to charge me for the product purchase price. They failed to deliver the product and wonder why people do not trust them as a company.
Response from ATT.comBy AT&T CARE - Kevin, July 28, 2026
Gary, we are sorry to hear about this confusing experience and the subsequent delivery failure of your Galaxy S25 Edge. We want our checkout process and shipments to be entirely seamless, and it is understandable to feel frustrated after going through these issues. Please DM us on one of our official social media channels so we can take care of this matter from there:
📱 X (Twitter) at @ATTHelp, Facebook at AT&T, or Instagram at @att
We want you to have that device very soon. 🙂
📱 X (Twitter) at @ATTHelp, Facebook at AT&T, or Instagram at @att
We want you to have that device very soon. 🙂
Written by a customer while visiting ATT.com
Posted by: Lakewalker
from Pierz, Minnesota
Verified Purchase:Yes
The best phones made ever! I will always choose the galaxy phones.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: stevowd
from navarre fla
Verified Purchase:Yes
not useable at all dont buy this
By Samsung, July 7, 2026
Hi there Stevowd, thank you for sharing your thoughts about your Samsung Galaxy S25 Edge with us. We understand how important your device is to you every day, and how frustrating it can be when your device is not meeting your expectations. Without knowing what you are experiencing, our team of experts is available through chat to assist you with any frustrations you may be experiencing, and work towards a resolution. We appreciate you being a Samsung customer. -Elizabeth
Written by a customer while visiting ATT.com
Posted by: Anonymous
from virginia
Verified Purchase:Yes
great samsung phone as usual just getting used to new features the camera quality is awesome too
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Isaac Chris Peacock
from Millington, TN
Verified Purchase:Yes
If you don't mind charging your phone daily, then this works.
No, I would not recommend this to a friend.
By Samsung, June 29, 2026
Hi there Donn Keidic, thank you for sharing your experience of your Samsung Galaxy S25 Edge with us. We know how important the lasting battery life of your device is for your prolonged usage and enjoyment. We have some resources available online to help you maximize the battery life of your device at your convenience titled "Get the most out of your Galaxy phone or tablet battery" and "Apps are draining battery on Galaxy phone or tablet". We also have our team of experts available through chat to assist you further if you believe your device is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Written by a customer while visiting ATT.com