Customer reviews from Samsung US
Samsung - 1.1 cu. ft. Smart SLIM Over-the-Range Microwave with 400 CFM Ventilation - Matte Black Steel
Average customer rating
3.9
(192 Reviews)
Rating breakdown 192 reviews
5 Stars
101
4 Stars
35
3 Stars
12
2 Stars
15
1 Star
29
73%of customers recommend this product.
(
98 out of
134)
Customer Reviews for Samsung - 1.1 cu. ft. Smart SLIM Over-the-Range Microwave with 400 CFM Ventilation - Matte Black Steel
Customer Rating
4
Perfect over the range size
on October 28, 2025
Posted by: Slar
from Taunton MA
[This review was collected as part of a promotion.] Only disappointment is that the control pad is not lit making it difficult to see.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Quality Microwave
on October 28, 2025
Posted by: FastNuke
from Fresno, CA
[This review was collected as part of a promotion.] This microwave is a workhorse. Easy to use and looks good. Nothing negative to say just could probably be a little sharper all around.
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
A Great Looking and Efficient Microwave
on October 28, 2025
Posted by: Tinkerbell
[This review was collected as part of a promotion.] This microwave enhances the decor, works efficiently, and is easy to use. The exhaust fan pulls away heavy odor and smoke well. It links to the smart app easily. I've enjoyed using it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Bad product, don’t recommend it at all.
on October 27, 2025
Posted by: Badexperience
from Seattle washington
The product doesn’t work at all, since I bought it didn’t want to connect to WiFi, trying to heat it up food and turns off, need to unplug to used it again, totally a frustration, and expensive piece of garbage.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, October 28, 2025
Hello there,
We understand how inconvenient it is when your microwave won’t stay on or connect to Wi-Fi as expected, and we’d like to help get it working properly.
For issues with connecting your appliance to Wi-Fi, click “No” when prompted with “Did this resolve your problem?” to proceed with the following steps. Please also check the embedded links for further assistance.
Cannot connect to SmartThings
http://www.samsung.com/us/support/troubleshooting/TSG01003481/
For the issue involving the unit turning off by itself, please follow the troubleshooting guide below and explore the embedded links for additional support.
Samsung microwave is not working
http://www.samsung.com/us/support/troubleshooting/TSG01207757/#samsung-microwave-does-not-turn-on-or-turns-off-by-itself
Should you need further assistance, you may contact us at the following channels:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1151158878) to help our team pull up your information.
Thank you.
^Camille
We understand how inconvenient it is when your microwave won’t stay on or connect to Wi-Fi as expected, and we’d like to help get it working properly.
For issues with connecting your appliance to Wi-Fi, click “No” when prompted with “Did this resolve your problem?” to proceed with the following steps. Please also check the embedded links for further assistance.
Cannot connect to SmartThings
http://www.samsung.com/us/support/troubleshooting/TSG01003481/
For the issue involving the unit turning off by itself, please follow the troubleshooting guide below and explore the embedded links for additional support.
Samsung microwave is not working
http://www.samsung.com/us/support/troubleshooting/TSG01207757/#samsung-microwave-does-not-turn-on-or-turns-off-by-itself
Should you need further assistance, you may contact us at the following channels:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1151158878) to help our team pull up your information.
Thank you.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
3
Can't see panel. Not backlit.
on October 21, 2025
Posted by: JMck
from Fairmount City, PA
Should of read the reviews first. Would not of bought it. Like the sleek design and the cook top lights and fan. But......., can not see the panel controls because there's no back light. Very frustrating, especially in the evenings. It's also not fingerprint proof. Thinking of putting stickers where the controls are. Which will look ridiculous.
No, I would not recommend this to a friend.
Features
1
Performance
5
Design
3
Value
4
Response from Samsung USBy SEA Care, October 22, 2025
JMck, thank you for your review of our microwave. Your opinion matters to us. Rest assured that we are working to improve our products and services with the help of your review. Should you need any support, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day.
^Camille
Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
1
Control panelNot backlit
on October 12, 2025
Posted by: Debbie
from Star Lake, NY
Do NOT buy this model. The control panel is not backlit, which makes it very difficult to use without a flashlight under normal lighting conditions.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, October 13, 2025
Debbie, thank you for your review of our microwave keypad. Your opinion matters to us. Rest assured that we are working to improve our products and services with the help of your review. Should you need any support, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day.
^Camille
Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
2
Good Product
on October 10, 2025
Posted by: Abhishek
from New York
The product is excellent and has great features!!
No. 1 @ Microwaves :-)
No. 1 @ Microwaves :-)
Response from Samsung USBy SEA Care, October 13, 2025
Abhishek, we are glad to know you love the product and its features. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day.
^Camille
Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
5
Very nice
on October 9, 2025
Posted by: Shiblu
[This review was collected as part of a promotion.] Very helpful
Unbelievable nice crazy set i like most
Unbelievable nice crazy set i like most
Written by a customer while visiting Samsung US