Customer reviews from Samsung US
Samsung - 1.1 cu. ft. Smart SLIM Over-the-Range Microwave with 400 CFM Ventilation - Matte Black Steel
Average customer rating
3.8
(130 Reviews)
Rating breakdown 130 reviews
5 Stars
68
4 Stars
22
3 Stars
9
2 Stars
10
1 Star
21
72%of customers recommend this product.
(
67 out of
93)
Customer Reviews for Samsung - 1.1 cu. ft. Smart SLIM Over-the-Range Microwave with 400 CFM Ventilation - Matte Black Steel
Customer Rating
5
Great Product
on May 31, 2025
Posted by: Nicetouch
Excellent and very stylish, but I wish the app (smarthings) worked
Written by a customer while visiting Samsung US
Customer Rating
1
Poorly design microwave..
on December 25, 2025
Posted by: Reirei
from Queens, New York
Should've checked the reviews before purchasing this microwave . It has the most flawed design I’ve ever seen. The control panel is hard to see even with the best lighting.. and has no backlight option. Samsung also placed the exhaust fan button so close to the side grip that I set it on almost every time I open the microwave. How annoying!! Lastly has no power level control button unless it is set on the phone app. Poorly designed!! I wish I could get my $ back.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Care, December 26, 2025
Hello Reirei,
We understand the dismay about the microwave's design.
If you need further assistance with the unit, you can contact our Support Team via the link below to speak with a live representative.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
We understand the dismay about the microwave's design.
If you need further assistance with the unit, you can contact our Support Team via the link below to speak with a live representative.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
2
Sleek design, clunky functionality
on March 26, 2025
Posted by: Mark D
from Overland Park kansas
I bought this microwave for its sleek design, it's modern looks ,it was on sale and I needed a microwave. First off I would recommend that you have this professionally installed by Samsung team because we did it ourselves and it's quite a project and can take a lot of time so it's well worth the money to have installed by them. So once it was installed and up and running, here or some things to consider. The digital keypad lettering is a muted grey color on a dark background. You have to have a somewhat bright room to see the keypad "buttons. " It would have been nice to have a keypad that lit up once it was touched.
Because the microwave is mounted high and the door handle is on the right, I open the door with my right hand since there is no button to press to open door. The door handle is disguised on the right side, the thing I noticed is when I close the door naturally with my left hand my fingers would often time touch one or two of the 3 bottom buttons , which are either the task lights, the turntable off/on button or the fan button. I don't so much mind accidentally touching the light button but when I hit the turniable off/on and the fan button that's is really more annoying because I don't know that I've turned off the turntable feature, which I prefer the turning feature to be always on. If your fingers accidentally touch the fan button it comes on at the maximum fan speed and it is loud. Some of you may be familiar with the 30 second
instant microwaving feature. On most microwave ovens, when you press the 30 sec button your food starts to cook immediatlely. On this microwave you have to also hit the start button to cook your food and that's just an extra unnecessary step in my opinion.
If you have to defrost something in this microwave, you will need to open up your Smarthings App because there is no power level button on the microwave keypad to allow you defrost frozen food at a specific power level/%, however this can be.accomplished in the Smarthings App. Once you set the desirwd defrost program and send it over via wifi to the microwave oven you still have to go to the oven and push the start button which to me seems to defeat the purpose of the app if I'm have to walk back over just to push the start button. It would be awesome if they had a "Start" button in the Smarthings app.
Because the microwave is mounted high and the door handle is on the right, I open the door with my right hand since there is no button to press to open door. The door handle is disguised on the right side, the thing I noticed is when I close the door naturally with my left hand my fingers would often time touch one or two of the 3 bottom buttons , which are either the task lights, the turntable off/on button or the fan button. I don't so much mind accidentally touching the light button but when I hit the turniable off/on and the fan button that's is really more annoying because I don't know that I've turned off the turntable feature, which I prefer the turning feature to be always on. If your fingers accidentally touch the fan button it comes on at the maximum fan speed and it is loud. Some of you may be familiar with the 30 second
instant microwaving feature. On most microwave ovens, when you press the 30 sec button your food starts to cook immediatlely. On this microwave you have to also hit the start button to cook your food and that's just an extra unnecessary step in my opinion.
If you have to defrost something in this microwave, you will need to open up your Smarthings App because there is no power level button on the microwave keypad to allow you defrost frozen food at a specific power level/%, however this can be.accomplished in the Smarthings App. Once you set the desirwd defrost program and send it over via wifi to the microwave oven you still have to go to the oven and push the start button which to me seems to defeat the purpose of the app if I'm have to walk back over just to push the start button. It would be awesome if they had a "Start" button in the Smarthings app.
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
2
Value
2
Response from Samsung USBy SEA Care, March 27, 2025
Hi Mark D,
Thank you very much for your interest in our products. Rest assured that we are working to improve our products and services with the help of your reviews.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148671562) to help our team gather your information.
Have a great day.
^Charles
Thank you very much for your interest in our products. Rest assured that we are working to improve our products and services with the help of your reviews.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148671562) to help our team gather your information.
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
1
Control panelNot backlit
on October 12, 2025
Posted by: Debbie
from Star Lake, NY
Do NOT buy this model. The control panel is not backlit, which makes it very difficult to use without a flashlight under normal lighting conditions.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, October 13, 2025
Debbie, thank you for your review of our microwave keypad. Your opinion matters to us. Rest assured that we are working to improve our products and services with the help of your review. Should you need any support, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day.
^Camille
Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
1
Don’t buy this microwave
on November 5, 2025
Posted by: Anonymous
The numbers on this microwave do not light up and they are black on black so you can’t see them. There’s no way to light up the instrument panel. The only item that stands out is the stop button, which is red. I wish I would not have bought this item.
Response from Samsung USBy SEA Care, November 7, 2025
Hi there,
We understand your frustration about the microwave keypad not lighting up. We appreciate your feedback and will forward your suggestion to our engineering team so they can consider the possibility of having the keypad illuminated in future models. Should you need any support, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
-Kimberly
We understand your frustration about the microwave keypad not lighting up. We appreciate your feedback and will forward your suggestion to our engineering team so they can consider the possibility of having the keypad illuminated in future models. Should you need any support, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
-Kimberly
Written by a customer while visiting Samsung US
Customer Rating
1
Can’t see the controls
on November 27, 2025
Posted by: Crazy
from Maine
Should have read the reviews first. No back lit controls. You can’t see what you’re pressing. At least put a high contrast panel on it. This is total form over function.
No, I would not recommend this to a friend.
Design
1
Response from Samsung USBy SEA Care, November 28, 2025
Hi there,
Thank you for your feedback on our products. Rest assured that we are working to improve our products and services with the help of your review. Should you need support in the future, please don’t hesitate to reach out to us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).
-Camille
Thank you for your feedback on our products. Rest assured that we are working to improve our products and services with the help of your review. Should you need support in the future, please don’t hesitate to reach out to us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).
-Camille
Written by a customer while visiting Samsung US
Customer Rating
4
Slimline, so much more room between the stove top
on July 23, 2024
Posted by: Maxie
from Sterling Heights Mi
[This review was collected as part of a promotion.] Have had about 6 months and am very happy with it overall. The only thing that's an issue is that the control panel is not illuminated. It makes it difficult to select from the available features and number pad.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great size for compact spaces!
on January 2, 2025
Posted by: dagarcia85
from Denver, CO
[This review was collected as part of a promotion.] Great over the range microwave! My kitchen cabinets seem to be lower than other kitchens which was not ideal for the typical range microwave. The normal sized microwave left little space between the bottom of the microwave and the oven. This slim microwave fits the space better and works just as good as a normal sized over the range microwave. The WiFi capabilities are very cool as well!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US