Customer reviews from Samsung US
Samsung - 1.1 cu. ft. Smart SLIM Over-the-Range Microwave with 400 CFM Ventilation - Matte Black Steel
Average customer rating
3.6
(48 Reviews)
Rating breakdown 48 reviews
5 Stars
23
4 Stars
6
3 Stars
5
2 Stars
5
1 Star
9
74%of customers recommend this product.
(
25 out of
34)
Customer Reviews for Samsung - 1.1 cu. ft. Smart SLIM Over-the-Range Microwave with 400 CFM Ventilation - Matte Black Steel
Customer Rating
5
Well designed.
on May 20, 2026
Posted by: Mike
from Glen Burnie, MD
I believe samsung updated the keypad lighting on this model, compared to my previous stainless one. I'm very happy with this microwave overall.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
A bad engineering marvel
on May 7, 2026
Posted by: A1ckdavis
from Toledo ohio
I seriously am wondering if anyone at Samsung actually used this machine before sending it out. You need to have your products tested by real people that actually use microwaves and don’t just have them around looking nice.
It gets two stars because it looks nice and heats things up. That’s about where the pros end.
Unable to see the buttons at nearly any time of day unless you have bright lights turned on. One of the dumbest things is the defrost feature where you can only defrost by weight and cannot enter a time manually. The fan button is in the absolute worst spot. The blue coloring for the digital display…why?
All in all I regret this purchase but I will use it until it dies which should be soon according to other reviewers.
No, I would not recommend this to a friend.
Features
2
Performance
4
Design
1
Value
2
Response from Samsung USBy Nicole, Samsung, May 13, 2026
Hello A1ckdavis,
It's given to expect clear visibility and intuitive controls to support confident, everyday use.
Display visibility and control responsiveness can sometimes be influenced by lighting placement, contrast settings, and panel sensitivity. Adjusting your surrounding lighting or viewing angle can help improve how the controls and display appear during use.
Your feedback also highlights opportunities around control layout and feature flexibility, which are valuable considerations for future improvements in design.
If you ever need to reach out to Samsung, please use one of the support options below and include this reference number: 1152489665.
Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us
Facebook Messenger: https://m.me/samsungsupport
X: https://x.com/messages/compose?recipient%20id=18768513
Samsung Care: 1‑800‑726‑7864 (1‑800‑SAMSUNG)
Your trust in Samsung means a great deal to us.
Nicole
Samsung Care
It's given to expect clear visibility and intuitive controls to support confident, everyday use.
Display visibility and control responsiveness can sometimes be influenced by lighting placement, contrast settings, and panel sensitivity. Adjusting your surrounding lighting or viewing angle can help improve how the controls and display appear during use.
Your feedback also highlights opportunities around control layout and feature flexibility, which are valuable considerations for future improvements in design.
If you ever need to reach out to Samsung, please use one of the support options below and include this reference number: 1152489665.
Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us
Facebook Messenger: https://m.me/samsungsupport
X: https://x.com/messages/compose?recipient%20id=18768513
Samsung Care: 1‑800‑726‑7864 (1‑800‑SAMSUNG)
Your trust in Samsung means a great deal to us.
Nicole
Samsung Care
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible, AWFUL
on January 31, 2026
Posted by: Switching to lg
from New york
Lasted about a year and blew a fuse. Then we had it serviced and still doesn’t work. DO NOT BUY!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy Ricardo, Samsung Care, February 3, 2026
Greetings,
We understand how important it is to have a reliable appliance at home. Let us help you with your microwave.
Please feel free to reach us via the options below, as we look forward to assisting you in setting up service for your microwave.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1152002189) to help our team pull up your information when you message us.
Thank you.
-Ricardo
We understand how important it is to have a reliable appliance at home. Let us help you with your microwave.
Please feel free to reach us via the options below, as we look forward to assisting you in setting up service for your microwave.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1152002189) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Written by a customer while visiting Samsung US
Customer Rating
1
Bad design.
on November 12, 2025
Posted by: Zeinerla
from Ohio
Currently only slightly over an yr old - Error code c-f2 and needs repaired or just buy a new one because warranty expired. Pc board or keypad has broke. Also non light keypad, bad design.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, November 13, 2025
Hi Zeinerla,
We appreciate the time you took to let us know about your microwave concerns. Let us provide the details you need.
Below is a link to help you identify the error code shown on your microwave and what to do with it.
What does the error code on my Samsung microwave mean?:
https://www.samsung.com/us/support/troubleshoot/TSG10007495/
Should you proceed with the repair and need further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please provide us with this reference number (1151308453) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
We appreciate the time you took to let us know about your microwave concerns. Let us provide the details you need.
Below is a link to help you identify the error code shown on your microwave and what to do with it.
What does the error code on my Samsung microwave mean?:
https://www.samsung.com/us/support/troubleshoot/TSG10007495/
Should you proceed with the repair and need further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please provide us with this reference number (1151308453) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
Written by a customer while visiting Samsung US
Customer Rating
1
Don’t buy this microwave
on November 5, 2025
Posted by: Anonymous
The numbers on this microwave do not light up and they are black on black so you can’t see them. There’s no way to light up the instrument panel. The only item that stands out is the stop button, which is red. I wish I would not have bought this item.
Response from Samsung USBy SEA Care, November 7, 2025
Hi there,
We understand your frustration about the microwave keypad not lighting up. We appreciate your feedback and will forward your suggestion to our engineering team so they can consider the possibility of having the keypad illuminated in future models. Should you need any support, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
-Kimberly
We understand your frustration about the microwave keypad not lighting up. We appreciate your feedback and will forward your suggestion to our engineering team so they can consider the possibility of having the keypad illuminated in future models. Should you need any support, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
-Kimberly
Written by a customer while visiting Samsung US
Customer Rating
1
Bad product, don’t recommend it at all.
on October 27, 2025
Posted by: Badexperience
from Seattle washington
The product doesn’t work at all, since I bought it didn’t want to connect to WiFi, trying to heat it up food and turns off, need to unplug to used it again, totally a frustration, and expensive piece of garbage.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, October 28, 2025
Hello there,
We understand how inconvenient it is when your microwave won’t stay on or connect to Wi-Fi as expected, and we’d like to help get it working properly.
For issues with connecting your appliance to Wi-Fi, click “No” when prompted with “Did this resolve your problem?” to proceed with the following steps. Please also check the embedded links for further assistance.
Cannot connect to SmartThings
http://www.samsung.com/us/support/troubleshooting/TSG01003481/
For the issue involving the unit turning off by itself, please follow the troubleshooting guide below and explore the embedded links for additional support.
Samsung microwave is not working
http://www.samsung.com/us/support/troubleshooting/TSG01207757/#samsung-microwave-does-not-turn-on-or-turns-off-by-itself
Should you need further assistance, you may contact us at the following channels:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1151158878) to help our team pull up your information.
Thank you.
^Camille
We understand how inconvenient it is when your microwave won’t stay on or connect to Wi-Fi as expected, and we’d like to help get it working properly.
For issues with connecting your appliance to Wi-Fi, click “No” when prompted with “Did this resolve your problem?” to proceed with the following steps. Please also check the embedded links for further assistance.
Cannot connect to SmartThings
http://www.samsung.com/us/support/troubleshooting/TSG01003481/
For the issue involving the unit turning off by itself, please follow the troubleshooting guide below and explore the embedded links for additional support.
Samsung microwave is not working
http://www.samsung.com/us/support/troubleshooting/TSG01207757/#samsung-microwave-does-not-turn-on-or-turns-off-by-itself
Should you need further assistance, you may contact us at the following channels:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1151158878) to help our team pull up your information.
Thank you.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
2
Good Product
on October 10, 2025
Posted by: Abhishek
from New York
The product is excellent and has great features!!
No. 1 @ Microwaves :-)
No. 1 @ Microwaves :-)
Response from Samsung USBy SEA Care, October 13, 2025
Abhishek, we are glad to know you love the product and its features. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day.
^Camille
Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
1
Display malfunctioning
on September 28, 2025
Posted by: Pamela
from Maine
The digital display stopped working, flashing at times. The microwave is has only been in use for barely one year. Not able to use due to safety concerns, from malfunction.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
1
Response from Samsung USBy SEA Care, September 29, 2025
Pamela, we understand the importance of a working control panel for you to use your microwave at home. Let us help you. Please refer to the resources below to rectify your concerns with your microwave. Please click on the links and hyperlinks for helpful tips. The microwave control panel does not respond: https://www.samsung.com/us/support/troubleshooting/TSG01001961/
Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1150867248, to help our team locate your information when you message us. Have a great day. -John
Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1150867248, to help our team locate your information when you message us. Have a great day. -John
Written by a customer while visiting Samsung US