Customer reviews from Samsung US
Samsung - 1.1 cu. ft. Smart SLIM Over-the-Range Microwave with 400 CFM Ventilation - Matte Black Steel
Average customer rating
3.9
(192 Reviews)
Rating breakdown 192 reviews
5 Stars
101
4 Stars
35
3 Stars
12
2 Stars
15
1 Star
29
73%of customers recommend this product.
(
98 out of
134)
Customer Reviews for Samsung - 1.1 cu. ft. Smart SLIM Over-the-Range Microwave with 400 CFM Ventilation - Matte Black Steel
Customer Rating
1
Broke within 6 months!
on December 9, 2025
Posted by: HSalazar
from Spring Valley, CA
We purchased Nov 2024 and it probably worked well for about 6 months, now the fan goes on and the microwave does NOT work... disappointed as we bought all matching appliances now this is a broken eyesore!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy Samsung Care, December 10, 2025
Hi H Salazar,
When a recently purchased appliance stops performing as expected, it can be incredibly frustrating, especially when it’s something you rely on every day. Let us help.
I have shared a Samsung link below that can help with your experience. The link has a hyperlink that you can use to schedule an appointment.
Samsung microwave is not heating or has stopped working:
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
Should you need more assistance with the microwave, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1151549456 to help our team pull up your information.
Leo
When a recently purchased appliance stops performing as expected, it can be incredibly frustrating, especially when it’s something you rely on every day. Let us help.
I have shared a Samsung link below that can help with your experience. The link has a hyperlink that you can use to schedule an appointment.
Samsung microwave is not heating or has stopped working:
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
Should you need more assistance with the microwave, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1151549456 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
1
Beta test your products!
on December 2, 2025
Posted by: Cook
Who creates a microwave that will not allow you to use the timer and the microwave at the same time? Ridiculous.
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
1
Value
2
Response from Samsung USBy Samsung Care, December 3, 2025
Greetings!
Thank you for sharing how that experience felt. I can imagine how inconvenient it must be to pause what you are doing just to switch between the timer and heating. We aim for features that make daily tasks smoother, and your reaction shows how important that is. Your feedback helps highlight where the design can better match real-world use, and it genuinely matters to us.
If there's anything we can do to help or if you'd like to discuss your experience further, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
When you message us, please provide us with this reference number 1151482610 to help our team pull up your information.
Leo
Thank you for sharing how that experience felt. I can imagine how inconvenient it must be to pause what you are doing just to switch between the timer and heating. We aim for features that make daily tasks smoother, and your reaction shows how important that is. Your feedback helps highlight where the design can better match real-world use, and it genuinely matters to us.
If there's anything we can do to help or if you'd like to discuss your experience further, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
When you message us, please provide us with this reference number 1151482610 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
1
Can’t see the controls
on November 27, 2025
Posted by: Crazy
from Maine
Should have read the reviews first. No back lit controls. You can’t see what you’re pressing. At least put a high contrast panel on it. This is total form over function.
No, I would not recommend this to a friend.
Design
1
Response from Samsung USBy SEA Care, November 28, 2025
Hi there,
Thank you for your feedback on our products. Rest assured that we are working to improve our products and services with the help of your review. Should you need support in the future, please don’t hesitate to reach out to us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).
-Camille
Thank you for your feedback on our products. Rest assured that we are working to improve our products and services with the help of your review. Should you need support in the future, please don’t hesitate to reach out to us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).
-Camille
Written by a customer while visiting Samsung US
Customer Rating
1
Massive oversight tarnishes this microwave
on November 12, 2025
Posted by: Frustrated
Why is the control panel not backlit? Bought as a bundle with a range (which has a control panel with white numbers - not backlit but easily seen). Who saw this design and said “Yup, that works.” Doesn’t even need to be backlit, just using the same color scheme as the range would be sufficient. A truly stupid design flaw. Please fire whoever signed off on this. Don’t overthink it, use the white numbers on the control panel just like the ranges this hangs above. Looks sleek and cool…until you realize it came at the price of functionality. Do better.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
1
Value
1
Response from Samsung USBy SEA Care, November 13, 2025
Hi there,
We understand your frustration about the microwave keypad not lighting up. We appreciate your feedback and will forward your suggestion to our engineering team so they can consider the possibility of having the keypad illuminated in future models. Rest assured that we are working to improve our products and services with the help of your review. Should you need any support, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
-Kimberly
We understand your frustration about the microwave keypad not lighting up. We appreciate your feedback and will forward your suggestion to our engineering team so they can consider the possibility of having the keypad illuminated in future models. Rest assured that we are working to improve our products and services with the help of your review. Should you need any support, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
-Kimberly
Written by a customer while visiting Samsung US
Customer Rating
1
Bad design.
on November 12, 2025
Posted by: Zeinerla
from Ohio
Currently only slightly over an yr old - Error code c-f2 and needs repaired or just buy a new one because warranty expired. Pc board or keypad has broke. Also non light keypad, bad design.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, November 13, 2025
Hi Zeinerla,
We appreciate the time you took to let us know about your microwave concerns. Let us provide the details you need.
Below is a link to help you identify the error code shown on your microwave and what to do with it.
What does the error code on my Samsung microwave mean?:
https://www.samsung.com/us/support/troubleshoot/TSG10007495/
Should you proceed with the repair and need further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please provide us with this reference number (1151308453) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
We appreciate the time you took to let us know about your microwave concerns. Let us provide the details you need.
Below is a link to help you identify the error code shown on your microwave and what to do with it.
What does the error code on my Samsung microwave mean?:
https://www.samsung.com/us/support/troubleshoot/TSG10007495/
Should you proceed with the repair and need further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please provide us with this reference number (1151308453) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
Written by a customer while visiting Samsung US
Customer Rating
1
Don’t buy this microwave
on November 5, 2025
Posted by: Anonymous
The numbers on this microwave do not light up and they are black on black so you can’t see them. There’s no way to light up the instrument panel. The only item that stands out is the stop button, which is red. I wish I would not have bought this item.
Response from Samsung USBy SEA Care, November 7, 2025
Hi there,
We understand your frustration about the microwave keypad not lighting up. We appreciate your feedback and will forward your suggestion to our engineering team so they can consider the possibility of having the keypad illuminated in future models. Should you need any support, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
-Kimberly
We understand your frustration about the microwave keypad not lighting up. We appreciate your feedback and will forward your suggestion to our engineering team so they can consider the possibility of having the keypad illuminated in future models. Should you need any support, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
-Kimberly
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Microwave
on October 29, 2025
Posted by: Sasquatch
[This review was collected as part of a promotion.] This Samsung microwave is the best & most convenient microwave we have ever owned or used
Written by a customer while visiting Samsung US
Customer Rating
5
Just what I wanted
on October 28, 2025
Posted by: Dmb1170
from Boston area
[This review was collected as part of a promotion.] I love the microwave! I have been waiting for a slim for years to get the microwave off the counter.
The power is great.
Cons: fan is loud! And you hit the button all the time!
The keyboard is very hard to see, unless in very bright room
The door is big!
The power is great.
Cons: fan is loud! And you hit the button all the time!
The keyboard is very hard to see, unless in very bright room
The door is big!
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US