Customer reviews from Samsung US
Samsung - 1.1 cu. ft. Smart SLIM Over-the-Range Microwave with 400 CFM Ventilation - Matte Black Steel
Average customer rating
3.9
(192 Reviews)
Rating breakdown 192 reviews
5 Stars
101
4 Stars
35
3 Stars
12
2 Stars
15
1 Star
29
73%of customers recommend this product.
(
98 out of
134)
Customer Reviews for Samsung - 1.1 cu. ft. Smart SLIM Over-the-Range Microwave with 400 CFM Ventilation - Matte Black Steel
Customer Rating
1
Warning
on February 17, 2026
Posted by: HSalazar
from San Diego, CA
We purchased this microwave in Nov of 2024, it worked well for 3 months. It was unusable immediately after, it would run the fan on its own or start running as if someone turned it on, we had to end up unplugging it. Sounds silly but it has taken me awhile to write this review because we have 5 kids and it is super frustrating thinking about and dealing with this. We had to purchase a cheap one to use in our garage until we uninstall this one... DO NOT BUY and Samsung did nothing about it!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy Samsung Care, February 18, 2026
Hello there,
We understand how concerning it is when your microwave turns on by itself or runs the fan unexpectedly — especially when it affects daily use and causes stress. We’re here and willing to help.
For concerns related to a microwave that turns on automatically or has the vent fan run on its own, please follow the guide below and click on the embedded link for additional support and troubleshooting steps:
Microwave turns on by itself
http://www.samsung.com/us/support/troubleshooting/TSG01001966/
If the issue continues after reviewing these steps, please contact us directly so we can review your situation and assist with the next steps:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide this reference number (1152120557), so our team can pull up your information.
Thank you!
^Joshua
We understand how concerning it is when your microwave turns on by itself or runs the fan unexpectedly — especially when it affects daily use and causes stress. We’re here and willing to help.
For concerns related to a microwave that turns on automatically or has the vent fan run on its own, please follow the guide below and click on the embedded link for additional support and troubleshooting steps:
Microwave turns on by itself
http://www.samsung.com/us/support/troubleshooting/TSG01001966/
If the issue continues after reviewing these steps, please contact us directly so we can review your situation and assist with the next steps:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide this reference number (1152120557), so our team can pull up your information.
Thank you!
^Joshua
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible, AWFUL
on January 31, 2026
Posted by: Switching to lg
from New york
Lasted about a year and blew a fuse. Then we had it serviced and still doesn’t work. DO NOT BUY!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy Ricardo, Samsung Care, February 3, 2026
Greetings,
We understand how important it is to have a reliable appliance at home. Let us help you with your microwave.
Please feel free to reach us via the options below, as we look forward to assisting you in setting up service for your microwave.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1152002189) to help our team pull up your information when you message us.
Thank you.
-Ricardo
We understand how important it is to have a reliable appliance at home. Let us help you with your microwave.
Please feel free to reach us via the options below, as we look forward to assisting you in setting up service for your microwave.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1152002189) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Written by a customer while visiting Samsung US
Customer Rating
5
microwave
on January 21, 2026
Posted by: Rnickels
from Titusville, FL
[This review was collected as part of a promotion.] microwave is perfect and prefer this height to a full sized height
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Stopped heating
on January 20, 2026
Posted by: Villarreal
from Texas
Called for warranty, troubleshoot over the phone. Technician will be doing a visit. Microwave is not heating. I bought brand new to avoid headache. Do not buy this brand!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, January 20, 2026
We are here to assist you in making your service visit as seamless as possible, Villarreal.
We suggest contacting our Support Team via the link below to speak with a live representative for further assistance with your service call.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please provide the reference number 1151889143 so our team can pull up your information when you message us.
Have a great day.
-John
We suggest contacting our Support Team via the link below to speak with a live representative for further assistance with your service call.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please provide the reference number 1151889143 so our team can pull up your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
5
The size and capacity were just the right fit for
on January 12, 2026
Posted by: RickA
from Cape Coral, FL
[This review was collected as part of a promotion.] The slim model fits very nice in my space and has the capacity that I normally cook with using the microwave of larger sizes. The controls have the quick settings I want in 30 sec increments, better suited for me compared to default minute in others. The ventilation and lighting is good, but it is nice that is has wifi connectivity so I can turn them on/off when I am not by them, when I run the fan longer that I am right around the microwave or turning on the light from a distance.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
poor design. stopped working after a year.
on January 2, 2026
Posted by: STEVE
poor design. stopped working after a year. fan is not doing its job. never again
Features
3
Performance
1
Design
1
Value
2
Response from Samsung USBy Ricardo, Samsung Care, January 5, 2026
Hi Steve,
We know how important it is to have a reliable appliance at home. Let us help you with your microwave.
Here is a link to the user manual; kindly go to page 34 for troubleshooting steps for your microwave that stopped working.
User manual.
https://downloadcenter.samsung.com/content/UM/202502/20250226161329120/01._IB_FULL_ME11F7510MT_AA_EN.pdf
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1151756438) to help our team pull up your information when you message us.
Thank you.
-Ricardo
We know how important it is to have a reliable appliance at home. Let us help you with your microwave.
Here is a link to the user manual; kindly go to page 34 for troubleshooting steps for your microwave that stopped working.
User manual.
https://downloadcenter.samsung.com/content/UM/202502/20250226161329120/01._IB_FULL_ME11F7510MT_AA_EN.pdf
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1151756438) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Written by a customer while visiting Samsung US
Customer Rating
1
Poorly design microwave..
on December 25, 2025
Posted by: Reirei
from Queens, New York
Should've checked the reviews before purchasing this microwave . It has the most flawed design I’ve ever seen. The control panel is hard to see even with the best lighting.. and has no backlight option. Samsung also placed the exhaust fan button so close to the side grip that I set it on almost every time I open the microwave. How annoying!! Lastly has no power level control button unless it is set on the phone app. Poorly designed!! I wish I could get my $ back.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Care, December 26, 2025
Hello Reirei,
We understand the dismay about the microwave's design.
If you need further assistance with the unit, you can contact our Support Team via the link below to speak with a live representative.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
We understand the dismay about the microwave's design.
If you need further assistance with the unit, you can contact our Support Team via the link below to speak with a live representative.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
Not so great
on December 20, 2025
Posted by: Neva Eva
from Ca
I purchased this item along with fridge, stove, dishwasher, washer, and dryer 1/2024. All Samsung for the home I rent. In October of 2025 I heard a noise which sounded like something fell. I came out of my office walking around the house to find the Microwave in flames. No one had used the microwave due to a power outage the previous day into early morning. I’m still trying to figure out how it turned on. The entire inside was up in flames. Turntable plate burned, broken along with the roller glass piece. Fortunately, I heard a noise and caught it before my house burned down. Unfortunately, I’m a government employee who was working without pay and am a single income taking care of elderly parent so I cannot afford to replace the microwave. Unfortunately as well my warranty had expired. Not sure if anyone else has had issues with their microwave starting on its own but I will never ever spend another of my hard earned dollars on Samsung products
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Care, December 22, 2025
Hello,
We understand that your experience with the microwave can be concerning.
We recommend contacting our Support Team via the link below to speak with a live representative for further assistance.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
We understand that your experience with the microwave can be concerning.
We recommend contacting our Support Team via the link below to speak with a live representative for further assistance.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Written by a customer while visiting Samsung US