Customer reviews from Samsung US
Samsung - 1.1 cu. ft. Smart SLIM Over-the-Range Microwave with 400 CFM Ventilation - Matte Black Steel
Average customer rating
3.8
(183 Reviews)
Rating breakdown 183 reviews
5 Stars
96
4 Stars
32
3 Stars
12
2 Stars
15
1 Star
28
72%of customers recommend this product.
(
92 out of
127)
Customer Reviews for Samsung - 1.1 cu. ft. Smart SLIM Over-the-Range Microwave with 400 CFM Ventilation - Matte Black Steel
Customer Rating
2
Dim numbers
on March 25, 2026
Posted by: Amon
[This review was collected as part of a promotion.] I like the look of it and the extra space over the stove but it’s almost impossible to see the numbers unless every light in the kitchen is on. And even then I have to get within a few inches. Don’t understand why the numbers aren’t brighter.
Response from Samsung USBy Christian, Samsung, April 3, 2026
Hi Amon,
We’re glad you shared these details about your Samsung microwave. Paying attention to something like this can make a difference.
Insights like this help us keep making our products and experience better. Thank you for taking the time to share, and we’re glad to have you as part of the Samsung family.
Please keep this reference number for your records: 1152328996.
We appreciate hearing from you and truly value your business.
Christian
Samsung Care
We’re glad you shared these details about your Samsung microwave. Paying attention to something like this can make a difference.
Insights like this help us keep making our products and experience better. Thank you for taking the time to share, and we’re glad to have you as part of the Samsung family.
Please keep this reference number for your records: 1152328996.
We appreciate hearing from you and truly value your business.
Christian
Samsung Care
Written by a customer while visiting Samsung US
Customer Rating
4
Worth it with savings
on March 25, 2026
Posted by: Aleirbag
[This review was collected as part of a promotion.] This microwave is great for old school houses with short oven tops! The only think it needs like a bumper on the corner the first week I bumped my head 6 times trying to close the door. Only negative is that its hard to change the time on the screen; wish you could change it on the smart things app
Written by a customer while visiting Samsung US
Customer Rating
2
A bad engineering marvel
on May 7, 2026
Posted by: A1ckdavis
from Toledo ohio
I seriously am wondering if anyone at Samsung actually used this machine before sending it out. You need to have your products tested by real people that actually use microwaves and don’t just have them around looking nice.
It gets two stars because it looks nice and heats things up. That’s about where the pros end.
Unable to see the buttons at nearly any time of day unless you have bright lights turned on. One of the dumbest things is the defrost feature where you can only defrost by weight and cannot enter a time manually. The fan button is in the absolute worst spot. The blue coloring for the digital display…why?
All in all I regret this purchase but I will use it until it dies which should be soon according to other reviewers.
No, I would not recommend this to a friend.
Features
2
Performance
4
Design
1
Value
2
Response from Samsung USBy Nicole, Samsung, May 13, 2026
Hello A1ckdavis,
It's given to expect clear visibility and intuitive controls to support confident, everyday use.
Display visibility and control responsiveness can sometimes be influenced by lighting placement, contrast settings, and panel sensitivity. Adjusting your surrounding lighting or viewing angle can help improve how the controls and display appear during use.
Your feedback also highlights opportunities around control layout and feature flexibility, which are valuable considerations for future improvements in design.
If you ever need to reach out to Samsung, please use one of the support options below and include this reference number: 1152489665.
Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us
Facebook Messenger: https://m.me/samsungsupport
X: https://x.com/messages/compose?recipient%20id=18768513
Samsung Care: 1‑800‑726‑7864 (1‑800‑SAMSUNG)
Your trust in Samsung means a great deal to us.
Nicole
Samsung Care
It's given to expect clear visibility and intuitive controls to support confident, everyday use.
Display visibility and control responsiveness can sometimes be influenced by lighting placement, contrast settings, and panel sensitivity. Adjusting your surrounding lighting or viewing angle can help improve how the controls and display appear during use.
Your feedback also highlights opportunities around control layout and feature flexibility, which are valuable considerations for future improvements in design.
If you ever need to reach out to Samsung, please use one of the support options below and include this reference number: 1152489665.
Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us
Facebook Messenger: https://m.me/samsungsupport
X: https://x.com/messages/compose?recipient%20id=18768513
Samsung Care: 1‑800‑726‑7864 (1‑800‑SAMSUNG)
Your trust in Samsung means a great deal to us.
Nicole
Samsung Care
Written by a customer while visiting Samsung US
Customer Rating
1
Unreliable quality, stopped working AGAIN!!!
on January 18, 2023
Posted by: Koorosh
from Fairfax, VA
Stopped working after 6-7 months, repaired under warranty, 2 months later stopped working again...... I assume this is a bad design or mine is a defective unit. Keep in mind that after the repair the warranty would only be for 2-3 months......
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
1
Value
1
Response from Samsung USBy Chrystel , Samsung Care, January 24, 2023
A perfectly working appliance is more promising, Koorosh. Let's have it up and running using these recommended links below!
There are lots of things to consider if your microwave isn't working or heating. Learn more from these details.
Samsung microwave is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01207757/#samsung-microwave-is-not-heating-or-has-stopped-working
You may watch our youtube video about "How to fix microwave problems":
https://www.youtube.com/watch?v=N064z8CQ8XA
I have also shared your model's user manual for more details. Turn to page 32 under "The oven does not work" and page 12 in disabling the "Demo mode" for your reference :
https://downloadcenter.samsung.com/content/UM/202108/20210809102941554/ME11A7510D_00_EN_MES_CFR_210728.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145375411, to help our team pull up your information.
Have a great day!
^Chrystel
There are lots of things to consider if your microwave isn't working or heating. Learn more from these details.
Samsung microwave is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01207757/#samsung-microwave-is-not-heating-or-has-stopped-working
You may watch our youtube video about "How to fix microwave problems":
https://www.youtube.com/watch?v=N064z8CQ8XA
I have also shared your model's user manual for more details. Turn to page 32 under "The oven does not work" and page 12 in disabling the "Demo mode" for your reference :
https://downloadcenter.samsung.com/content/UM/202108/20210809102941554/ME11A7510D_00_EN_MES_CFR_210728.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145375411, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
5
Great microwave
on June 27, 2022
Posted by: DoubleB
from Jackson, TN
[This review was collected as part of a promotion.] I really like this slim oven. It fits in my small space but not too small. Only 2 complaints. The fan button is in wrong spot. When I close it sometimes it turns it on. And the smart cook buttons. You have to guess at what you are cooking by instructions on the oven
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Adequate basic MW but there are problems
on July 20, 2023
Posted by: BarrySU
I have had this microwave for 8 months or so and there are 3 things that annoy me.
1. Clock
Does not automatically sync even though the MW is connected to my network
2. Fan makes a lot of noise but water vapor from steaming pots never really gets drawn through the filters. I do not have this exhausted outside. I just use the internal path where the fan blows out the top.
3. How about a real manual for my specific MW! Trying to figure out the reheat, auto-cook etc sequence is really annoying. …and why isn’t there an reheat for 1 piece of pizza? You can only do an auto-reheat for 2 pieces?
1. Clock
Does not automatically sync even though the MW is connected to my network
2. Fan makes a lot of noise but water vapor from steaming pots never really gets drawn through the filters. I do not have this exhausted outside. I just use the internal path where the fan blows out the top.
3. How about a real manual for my specific MW! Trying to figure out the reheat, auto-cook etc sequence is really annoying. …and why isn’t there an reheat for 1 piece of pizza? You can only do an auto-reheat for 2 pieces?
Response from Samsung USBy Leo, Samsung Care, July 25, 2023
Greetings!
Thank you for your review of your Samsung microwave model.
The clock on this microwave model is more on the analog side and is manually set. I will be sure to provide what you have mentioned here to our product team for current and future product development about the clock's capabilities of syncing when the microwave is connected to the SmartThings app.
I have shared a Samsung link below that can help with your experience with the vent fan when it is running.
Samsung microwave is making unusual noises:
https://www.samsung.com/us/support/troubleshooting/TSG01001968/
The vent fan is weak on Samsung over-the-range microwave:
https://www.samsung.com/us/support/troubleshooting/TSG01202710/
On your request, I have shared this model's user manual link below. You may turn to page 22 for the reheat feature and page 18 for the auto cook feature.
https://downloadcenter.samsung.com/content/UM/202108/20210809102941554/ME11A7510D_00_EN_MES_CFR_210728.pdf
If you have other Samsung products and wish to get a copy of their user manual, please visit the link shared below.
https://www.samsung.com/us/support/downloads/
Should you need more assistance with this over-the-range microwave, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146060954 to help our team pull up your information.
Leo
Thank you for your review of your Samsung microwave model.
The clock on this microwave model is more on the analog side and is manually set. I will be sure to provide what you have mentioned here to our product team for current and future product development about the clock's capabilities of syncing when the microwave is connected to the SmartThings app.
I have shared a Samsung link below that can help with your experience with the vent fan when it is running.
Samsung microwave is making unusual noises:
https://www.samsung.com/us/support/troubleshooting/TSG01001968/
The vent fan is weak on Samsung over-the-range microwave:
https://www.samsung.com/us/support/troubleshooting/TSG01202710/
On your request, I have shared this model's user manual link below. You may turn to page 22 for the reheat feature and page 18 for the auto cook feature.
https://downloadcenter.samsung.com/content/UM/202108/20210809102941554/ME11A7510D_00_EN_MES_CFR_210728.pdf
If you have other Samsung products and wish to get a copy of their user manual, please visit the link shared below.
https://www.samsung.com/us/support/downloads/
Should you need more assistance with this over-the-range microwave, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146060954 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
1
Not a good microwave
on February 14, 2024
Posted by: Priram
I bought this microwave last year and it is the slowest heating microwave ever. Occasionally stops working and it takes forever to warm a glass of milk. Also, it is not possible to clearly see the inside of the microwave when it is on.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, February 14, 2024
Hello there,
We are aware that heating food makes our lives much easier. Allow us to assist you with your microwave.
Here is a link to help you with the microwave that is not heating.
The Samsung microwave is not heating up or has stopped working.
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
We would love to speak to you to provide more assistance. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146850864) to help our team pull up your information when you message us.
Thank you.
-Kimberly
We are aware that heating food makes our lives much easier. Allow us to assist you with your microwave.
Here is a link to help you with the microwave that is not heating.
The Samsung microwave is not heating up or has stopped working.
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
We would love to speak to you to provide more assistance. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146850864) to help our team pull up your information when you message us.
Thank you.
-Kimberly
Written by a customer while visiting Samsung US
Customer Rating
1
Poor product, buyer beware
on April 19, 2023
Posted by: Donotbuysamsungappliances
from Southington, CT
Didn’t work out of the box, but I was happy that Samsung covered the repair under warranty. Of course here I am now just 18 days past the warranty expiration and the microwave is dead once again with a C-F2 Absolute garbage and not at all what I would expect from a name like Samsung. Very frustrating.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Chrystel, SEA Care, April 24, 2023
Hi There,
The cooking experience depends on how efficiently the microwave works. We've shared some guidelines to get your unit running smoothly!
If you get an error code, service is pretty much needed. First, you may clear the error if you power cycle the microwave.
Samsung microwave error codes:
https://www.samsung.com/us/support/troubleshooting/TSG01110365/
I have also shared the model's user manual to learn more about the "C-F2 error code" on page 36 and page 12 to disable the "Demo mode" function:
https://downloadcenter.samsung.com/content/UM/202108/20210806100046717/ME11A7510D_00_EN_MES_CFR_210728.pdf
Samsung microwave is not heating or has stopped working:
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
You may also watch this video about "How to fix range and microwave problems":
https://www.youtube.com/watch?v=N064z8CQ8XA
This video is about "How to fix range and microwave problems":
https://www.youtube.com/watch?v=N064z8CQ8XA
Should you require further assistance in the future, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145700762, to help our team pull up your information.
Have a great day!
^Chrystel
The cooking experience depends on how efficiently the microwave works. We've shared some guidelines to get your unit running smoothly!
If you get an error code, service is pretty much needed. First, you may clear the error if you power cycle the microwave.
Samsung microwave error codes:
https://www.samsung.com/us/support/troubleshooting/TSG01110365/
I have also shared the model's user manual to learn more about the "C-F2 error code" on page 36 and page 12 to disable the "Demo mode" function:
https://downloadcenter.samsung.com/content/UM/202108/20210806100046717/ME11A7510D_00_EN_MES_CFR_210728.pdf
Samsung microwave is not heating or has stopped working:
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
You may also watch this video about "How to fix range and microwave problems":
https://www.youtube.com/watch?v=N064z8CQ8XA
This video is about "How to fix range and microwave problems":
https://www.youtube.com/watch?v=N064z8CQ8XA
Should you require further assistance in the future, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145700762, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US