Customer reviews from Samsung US
Samsung - 1.1 cu. ft. Smart SLIM Over-the-Range Microwave with 400 CFM Ventilation - Matte Black Steel
Average customer rating
3.6
(48 Reviews)
Rating breakdown 48 reviews
5 Stars
23
4 Stars
6
3 Stars
5
2 Stars
5
1 Star
9
74%of customers recommend this product.
(
25 out of
34)
Customer Reviews for Samsung - 1.1 cu. ft. Smart SLIM Over-the-Range Microwave with 400 CFM Ventilation - Matte Black Steel
Customer Rating
5
Love my microwave!
on September 18, 2023
Posted by: Ktmarie
[This review was collected as part of a promotion.] Love my microwave! I had given up hope to have the above-range model but this is just the perfect size with the lower hanging cupboards.
Written by a customer while visiting Samsung US
Customer Rating
3
Great in a pinch.
on September 5, 2023
Posted by: AliBe
from Melbourne Florida
[This review was collected as part of a promotion.] I like how slim the microwave is compared to others. It’s depth does ensure that it is more in your face which is a negative. The extractor fan is crazy loud. I do like the feature of being able to mute the “food done notification.”
I would recommend this to a friend!
Features
3
Performance
3
Design
2
Value
3
Response from Samsung USBy Chrystel, SEA Care, September 8, 2023
We value sharing your experience with the microwave. Let's help you with the fan noise, AliBe.
This guide will walk you through the noises coming from the microwave and offer suggestions on which step to take.
Samsung microwave is making unusual noises:
https://www.samsung.com/us/support/troubleshooting/TSG01001968/
Should you need further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146257153, to help our team pull up your information.
Have a great day!
^Chrystel
This guide will walk you through the noises coming from the microwave and offer suggestions on which step to take.
Samsung microwave is making unusual noises:
https://www.samsung.com/us/support/troubleshooting/TSG01001968/
Should you need further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146257153, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
4
Love my microwave!
on September 5, 2023
Posted by: Tomke
[This review was collected as part of a promotion.] Love this microwave. I never thought I'd be able to get one with my cabinet being so long but it fits beautifully. I'm only 5'2" and have no trouble reaching inside.
Written by a customer while visiting Samsung US
Customer Rating
5
Great smart microwave !
on September 5, 2023
Posted by: Zorlac
from Texas
[This review was collected as part of a promotion.] I love using tgis microwave coz I can easily tell Alexa to turn on and off the Vent and the lighys. Also it has so many pre cook settings that I use alsot.it’s not as big as other microwave but It’s vent is so powerful.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Adequate basic MW but there are problems
on July 20, 2023
Posted by: BarrySU
I have had this microwave for 8 months or so and there are 3 things that annoy me.
1. Clock
Does not automatically sync even though the MW is connected to my network
2. Fan makes a lot of noise but water vapor from steaming pots never really gets drawn through the filters. I do not have this exhausted outside. I just use the internal path where the fan blows out the top.
3. How about a real manual for my specific MW! Trying to figure out the reheat, auto-cook etc sequence is really annoying. …and why isn’t there an reheat for 1 piece of pizza? You can only do an auto-reheat for 2 pieces?
1. Clock
Does not automatically sync even though the MW is connected to my network
2. Fan makes a lot of noise but water vapor from steaming pots never really gets drawn through the filters. I do not have this exhausted outside. I just use the internal path where the fan blows out the top.
3. How about a real manual for my specific MW! Trying to figure out the reheat, auto-cook etc sequence is really annoying. …and why isn’t there an reheat for 1 piece of pizza? You can only do an auto-reheat for 2 pieces?
Response from Samsung USBy Leo, Samsung Care, July 25, 2023
Greetings!
Thank you for your review of your Samsung microwave model.
The clock on this microwave model is more on the analog side and is manually set. I will be sure to provide what you have mentioned here to our product team for current and future product development about the clock's capabilities of syncing when the microwave is connected to the SmartThings app.
I have shared a Samsung link below that can help with your experience with the vent fan when it is running.
Samsung microwave is making unusual noises:
https://www.samsung.com/us/support/troubleshooting/TSG01001968/
The vent fan is weak on Samsung over-the-range microwave:
https://www.samsung.com/us/support/troubleshooting/TSG01202710/
On your request, I have shared this model's user manual link below. You may turn to page 22 for the reheat feature and page 18 for the auto cook feature.
https://downloadcenter.samsung.com/content/UM/202108/20210809102941554/ME11A7510D_00_EN_MES_CFR_210728.pdf
If you have other Samsung products and wish to get a copy of their user manual, please visit the link shared below.
https://www.samsung.com/us/support/downloads/
Should you need more assistance with this over-the-range microwave, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146060954 to help our team pull up your information.
Leo
Thank you for your review of your Samsung microwave model.
The clock on this microwave model is more on the analog side and is manually set. I will be sure to provide what you have mentioned here to our product team for current and future product development about the clock's capabilities of syncing when the microwave is connected to the SmartThings app.
I have shared a Samsung link below that can help with your experience with the vent fan when it is running.
Samsung microwave is making unusual noises:
https://www.samsung.com/us/support/troubleshooting/TSG01001968/
The vent fan is weak on Samsung over-the-range microwave:
https://www.samsung.com/us/support/troubleshooting/TSG01202710/
On your request, I have shared this model's user manual link below. You may turn to page 22 for the reheat feature and page 18 for the auto cook feature.
https://downloadcenter.samsung.com/content/UM/202108/20210809102941554/ME11A7510D_00_EN_MES_CFR_210728.pdf
If you have other Samsung products and wish to get a copy of their user manual, please visit the link shared below.
https://www.samsung.com/us/support/downloads/
Should you need more assistance with this over-the-range microwave, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146060954 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
3
Was almost a great microwave
on May 25, 2023
Posted by: Aceshidden l
from Seattle WA
Pretty good microwave but the touchpad not lighting up is a pretty big deal breaker for me. I plan on replacing this as soon as I find one that has a backlit touchpad.
No, I would not recommend this to a friend.
Features
2
Performance
5
Design
5
Value
3
Response from Samsung USBy John, Samsung Customer Care, May 30, 2023
Hi there,
Thank you very much for your observation of our products. Should you need support in the future, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day.
-John
Thank you very much for your observation of our products. Should you need support in the future, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
4
A better option for taller people!
on May 18, 2023
Posted by: BKNE
from Omaha, NE
Its overall a great microwave. We purchased a gas range and decided on a microwave at the same time. If you think about it, how big are the things most people put in the microwave? A plate of something, maybe a large-ish bowl to melt something like chocolate (and yes I know there are other ways to do it in the stove that will yield better results not everyone will know that).
This thing is so great to be able to see your stovetop so much easier if you are taller (I'm 6' 2") and all the other microwaves Samsung sells were equal to if not larger than our current microwave at the time.
Excellent buy for taller people. If you currenty have your microwave above your stove and it's the normal size chonkier microwave, you gotta stand back a bit or slightly tilt your head. Worse if you have glasses. Yeah I know. First, world problems. I like this microwave.
HOWWWEVER! The one and onnnny reason I subtracted a star is because the panel is hard to see in low light. I wish it was just even barely lit. Something to make to panel easier to see because it's also shiny and reflective.
Features
4
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome Microwave !!
on May 5, 2023
Posted by: Anonymous
from Everett, WA.
[This review was collected as part of a promotion.] I purchased this microwave a couple months back and I was finally able to get it hung above my stove and let me tell ya this thing cooks ! It was easy to install, and it's very easy to maintain. It cooks awesome and the food does not taste like it's been cooked in a microwave. I had no problems getting it to hook up to my wifi and it's very user friendly. Overall I am very happy with my microwave and would most definitely recommend it to anyone.
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US