Customer reviews from Samsung US
Samsung - 1.1 cu. ft. Smart SLIM Over-the-Range Microwave with 400 CFM Ventilation - Matte Black Steel
Average customer rating
3.8
(172 Reviews)
Rating breakdown 172 reviews
5 Stars
89
4 Stars
29
3 Stars
12
2 Stars
15
1 Star
27
72%of customers recommend this product.
(
86 out of
120)
Customer Reviews for Samsung - 1.1 cu. ft. Smart SLIM Over-the-Range Microwave with 400 CFM Ventilation - Matte Black Steel
Customer Rating
1
Worst Samsung product I have ever purchased.
on September 17, 2025
Posted by: Mike
from Sanford, NC
Purchased the Samsung Smart SLIM 1.1-cu ft Low Profile Over-the-Range Microwave ( Fingerprint Resistant Stainless Steel ) from Lowes on Aug 9, 2025.
Installation was ok but only because I have installed two over the range microwaves before. This one had no instructions and NO TEMPLATE to mark the holes in the upper cabinet. Had to drill enlarged holes in the upper cabinet and use fender washers to mount. Found out later that instructions were available on line at Samsung.com.
USE
Had we thought about the ‘Low Profile’ before, we would not have purchased one. My 5’ 1” wife cannot reach any food that ends at the back of the turntable.
Other things we dislike about this microwave…
...The band of stainless around the unit may be ‘Fingerprint Resistant’ but the main area where people touch is definitely NOT. They show REAL bad.
... The numbers and controls are not backlit or lighted in and way and VERY hard to read.
... The controls are on the door which makes the door an additional 6 inches longer than necessary.
... The fan control button is in the bottom right of the door. Over 90% of the time I accidently turn on the fan when retrieving items from the microwave. This is VERY annoying and at first even startled me.
- Overall, I think this is one of the worse microwaves Samsung has ever produced.
I would NOT recommend.
Installation was ok but only because I have installed two over the range microwaves before. This one had no instructions and NO TEMPLATE to mark the holes in the upper cabinet. Had to drill enlarged holes in the upper cabinet and use fender washers to mount. Found out later that instructions were available on line at Samsung.com.
USE
Had we thought about the ‘Low Profile’ before, we would not have purchased one. My 5’ 1” wife cannot reach any food that ends at the back of the turntable.
Other things we dislike about this microwave…
...The band of stainless around the unit may be ‘Fingerprint Resistant’ but the main area where people touch is definitely NOT. They show REAL bad.
... The numbers and controls are not backlit or lighted in and way and VERY hard to read.
... The controls are on the door which makes the door an additional 6 inches longer than necessary.
... The fan control button is in the bottom right of the door. Over 90% of the time I accidently turn on the fan when retrieving items from the microwave. This is VERY annoying and at first even startled me.
- Overall, I think this is one of the worse microwaves Samsung has ever produced.
I would NOT recommend.
No, I would not recommend this to a friend.
Features
1
Performance
3
Design
1
Value
1
Response from Samsung USBy SEA Care, September 18, 2025
Mike, we want you to have a seamless experience while using your microwave. Let us help you out. Since the microwave display is the only thing that is lit, you can improve the kitchen lighting. To maintain your unit's pristine looks, please refer to page 28 of the user manual for tips on how to clean its exterior: https://downloadcenter.samsung.com/content/UM/202502/20250226161329120/01._IB_FULL_ME11F7510MT_AA_EN.pdf
Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1150761354, to help our team locate your information when you message us. Have a great day. -John
Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1150761354, to help our team locate your information when you message us. Have a great day. -John
Written by a customer while visiting Samsung US
Customer Rating
1
Display malfunctioning
on September 28, 2025
Posted by: Pamela
from Maine
The digital display stopped working, flashing at times. The microwave is has only been in use for barely one year. Not able to use due to safety concerns, from malfunction.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
1
Response from Samsung USBy SEA Care, September 29, 2025
Pamela, we understand the importance of a working control panel for you to use your microwave at home. Let us help you. Please refer to the resources below to rectify your concerns with your microwave. Please click on the links and hyperlinks for helpful tips. The microwave control panel does not respond: https://www.samsung.com/us/support/troubleshooting/TSG01001961/
Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1150867248, to help our team locate your information when you message us. Have a great day. -John
Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1150867248, to help our team locate your information when you message us. Have a great day. -John
Written by a customer while visiting Samsung US
Customer Rating
4
Perfect over the range size
on October 28, 2025
Posted by: Slar
from Taunton MA
[This review was collected as part of a promotion.] Only disappointment is that the control pad is not lit making it difficult to see.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Massive oversight tarnishes this microwave
on November 12, 2025
Posted by: Frustrated
Why is the control panel not backlit? Bought as a bundle with a range (which has a control panel with white numbers - not backlit but easily seen). Who saw this design and said “Yup, that works.” Doesn’t even need to be backlit, just using the same color scheme as the range would be sufficient. A truly stupid design flaw. Please fire whoever signed off on this. Don’t overthink it, use the white numbers on the control panel just like the ranges this hangs above. Looks sleek and cool…until you realize it came at the price of functionality. Do better.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
1
Value
1
Response from Samsung USBy SEA Care, November 13, 2025
Hi there,
We understand your frustration about the microwave keypad not lighting up. We appreciate your feedback and will forward your suggestion to our engineering team so they can consider the possibility of having the keypad illuminated in future models. Rest assured that we are working to improve our products and services with the help of your review. Should you need any support, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
-Kimberly
We understand your frustration about the microwave keypad not lighting up. We appreciate your feedback and will forward your suggestion to our engineering team so they can consider the possibility of having the keypad illuminated in future models. Rest assured that we are working to improve our products and services with the help of your review. Should you need any support, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
-Kimberly
Written by a customer while visiting Samsung US
Customer Rating
2
Couple negatives
on December 9, 2025
Posted by: PMae
from Colorado
Two negative things about this microwave. You can't read the panel so it's hard to know what buttons to push, and you can't use the timer and microwave at the same time. Difficult to use, but there is nothing Samsung can or will do about it.
Wouldn't buy again.
Wouldn't buy again.
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
1
Value
1
Response from Samsung USBy Samsung Care, December 11, 2025
Hi P Mae,
Thank you for sharing your experience with your microwave. It is clear how frustrating it can be when the panel is hard to read, and certain features cannot be used simultaneously. We understand how these limitations affected your daily use and the enjoyment you expect from a Samsung product. Your feedback is important and helps us understand how our products perform in real homes.
If there's anything we can do to help or if you'd like to discuss your experience further, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1151558557 to help our team pull up your information.
Leo
Thank you for sharing your experience with your microwave. It is clear how frustrating it can be when the panel is hard to read, and certain features cannot be used simultaneously. We understand how these limitations affected your daily use and the enjoyment you expect from a Samsung product. Your feedback is important and helps us understand how our products perform in real homes.
If there's anything we can do to help or if you'd like to discuss your experience further, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1151558557 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
1
Stopped heating
on January 20, 2026
Posted by: Villarreal
from Texas
Called for warranty, troubleshoot over the phone. Technician will be doing a visit. Microwave is not heating. I bought brand new to avoid headache. Do not buy this brand!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, January 20, 2026
We are here to assist you in making your service visit as seamless as possible, Villarreal.
We suggest contacting our Support Team via the link below to speak with a live representative for further assistance with your service call.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please provide the reference number 1151889143 so our team can pull up your information when you message us.
Have a great day.
-John
We suggest contacting our Support Team via the link below to speak with a live representative for further assistance with your service call.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please provide the reference number 1151889143 so our team can pull up your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
2
Dim numbers
on March 25, 2026
Posted by: Amon
[This review was collected as part of a promotion.] I like the look of it and the extra space over the stove but it’s almost impossible to see the numbers unless every light in the kitchen is on. And even then I have to get within a few inches. Don’t understand why the numbers aren’t brighter.
Response from Samsung USBy Christian, Samsung, April 3, 2026
Hi Amon,
We’re glad you shared these details about your Samsung microwave. Paying attention to something like this can make a difference.
Insights like this help us keep making our products and experience better. Thank you for taking the time to share, and we’re glad to have you as part of the Samsung family.
Please keep this reference number for your records: 1152328996.
We appreciate hearing from you and truly value your business.
Christian
Samsung Care
We’re glad you shared these details about your Samsung microwave. Paying attention to something like this can make a difference.
Insights like this help us keep making our products and experience better. Thank you for taking the time to share, and we’re glad to have you as part of the Samsung family.
Please keep this reference number for your records: 1152328996.
We appreciate hearing from you and truly value your business.
Christian
Samsung Care
Written by a customer while visiting Samsung US
Customer Rating
4
Worth it with savings
on March 25, 2026
Posted by: Aleirbag
[This review was collected as part of a promotion.] This microwave is great for old school houses with short oven tops! The only think it needs like a bumper on the corner the first week I bumped my head 6 times trying to close the door. Only negative is that its hard to change the time on the screen; wish you could change it on the smart things app
Written by a customer while visiting Samsung US