Customer reviews from Samsung US
Samsung - 1.1 cu. ft. Smart SLIM Over-the-Range Microwave with 400 CFM Ventilation - Matte Black Steel
Average customer rating
3.9
(192 Reviews)
Rating breakdown 192 reviews
5 Stars
101
4 Stars
35
3 Stars
12
2 Stars
15
1 Star
29
73%of customers recommend this product.
(
98 out of
134)
Customer Reviews for Samsung - 1.1 cu. ft. Smart SLIM Over-the-Range Microwave with 400 CFM Ventilation - Matte Black Steel
Customer Rating
3
Not what they use to be
on July 28, 2023
Posted by: Georgette
from South Carolina
This microwave came with the light not working and then the number pad stopped working days later. It is horrible that things tear up on less than 2 weeks. I bought smart hub refrigerator, air frying oven, and microwave and the refrigerator makes noise already too
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
4
Value
1
Response from Samsung USBy Ernest, Customer care, August 2, 2023
We understand why you feel that way. Let's ensure the microwave's functionality, Georgette.
Please see the link below to check and see the best option for maximizing your microwave's performance. Kindly check the manual link and go to page 11 (learning about the control panel) to check the light button. I have also provided a link to check the control panel functionality.
Owner's manual:
https://downloadcenter.samsung.com/content/UM/202108/20210806100046717/ME11A7510D_00_EN_MES_CFR_210728.pdf
Microwave control panel not responding:
https://www.samsung.com/us/support/troubleshooting/TSG01001961/
Here's an additional link for your refrigerator; please watch the full video and check the hyperlinks for more details about the refrigerator noise.
Refrigerator making noise:
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Should you need more assistance with the microwave, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146095236) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
Please see the link below to check and see the best option for maximizing your microwave's performance. Kindly check the manual link and go to page 11 (learning about the control panel) to check the light button. I have also provided a link to check the control panel functionality.
Owner's manual:
https://downloadcenter.samsung.com/content/UM/202108/20210806100046717/ME11A7510D_00_EN_MES_CFR_210728.pdf
Microwave control panel not responding:
https://www.samsung.com/us/support/troubleshooting/TSG01001961/
Here's an additional link for your refrigerator; please watch the full video and check the hyperlinks for more details about the refrigerator noise.
Refrigerator making noise:
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Should you need more assistance with the microwave, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146095236) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
Written by a customer while visiting Samsung US
Customer Rating
3
Adequate basic MW but there are problems
on July 20, 2023
Posted by: BarrySU
I have had this microwave for 8 months or so and there are 3 things that annoy me.
1. Clock
Does not automatically sync even though the MW is connected to my network
2. Fan makes a lot of noise but water vapor from steaming pots never really gets drawn through the filters. I do not have this exhausted outside. I just use the internal path where the fan blows out the top.
3. How about a real manual for my specific MW! Trying to figure out the reheat, auto-cook etc sequence is really annoying. …and why isn’t there an reheat for 1 piece of pizza? You can only do an auto-reheat for 2 pieces?
1. Clock
Does not automatically sync even though the MW is connected to my network
2. Fan makes a lot of noise but water vapor from steaming pots never really gets drawn through the filters. I do not have this exhausted outside. I just use the internal path where the fan blows out the top.
3. How about a real manual for my specific MW! Trying to figure out the reheat, auto-cook etc sequence is really annoying. …and why isn’t there an reheat for 1 piece of pizza? You can only do an auto-reheat for 2 pieces?
Response from Samsung USBy Leo, Samsung Care, July 25, 2023
Greetings!
Thank you for your review of your Samsung microwave model.
The clock on this microwave model is more on the analog side and is manually set. I will be sure to provide what you have mentioned here to our product team for current and future product development about the clock's capabilities of syncing when the microwave is connected to the SmartThings app.
I have shared a Samsung link below that can help with your experience with the vent fan when it is running.
Samsung microwave is making unusual noises:
https://www.samsung.com/us/support/troubleshooting/TSG01001968/
The vent fan is weak on Samsung over-the-range microwave:
https://www.samsung.com/us/support/troubleshooting/TSG01202710/
On your request, I have shared this model's user manual link below. You may turn to page 22 for the reheat feature and page 18 for the auto cook feature.
https://downloadcenter.samsung.com/content/UM/202108/20210809102941554/ME11A7510D_00_EN_MES_CFR_210728.pdf
If you have other Samsung products and wish to get a copy of their user manual, please visit the link shared below.
https://www.samsung.com/us/support/downloads/
Should you need more assistance with this over-the-range microwave, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146060954 to help our team pull up your information.
Leo
Thank you for your review of your Samsung microwave model.
The clock on this microwave model is more on the analog side and is manually set. I will be sure to provide what you have mentioned here to our product team for current and future product development about the clock's capabilities of syncing when the microwave is connected to the SmartThings app.
I have shared a Samsung link below that can help with your experience with the vent fan when it is running.
Samsung microwave is making unusual noises:
https://www.samsung.com/us/support/troubleshooting/TSG01001968/
The vent fan is weak on Samsung over-the-range microwave:
https://www.samsung.com/us/support/troubleshooting/TSG01202710/
On your request, I have shared this model's user manual link below. You may turn to page 22 for the reheat feature and page 18 for the auto cook feature.
https://downloadcenter.samsung.com/content/UM/202108/20210809102941554/ME11A7510D_00_EN_MES_CFR_210728.pdf
If you have other Samsung products and wish to get a copy of their user manual, please visit the link shared below.
https://www.samsung.com/us/support/downloads/
Should you need more assistance with this over-the-range microwave, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146060954 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
3
Was almost a great microwave
on May 25, 2023
Posted by: Aceshidden l
from Seattle WA
Pretty good microwave but the touchpad not lighting up is a pretty big deal breaker for me. I plan on replacing this as soon as I find one that has a backlit touchpad.
No, I would not recommend this to a friend.
Features
2
Performance
5
Design
5
Value
3
Response from Samsung USBy John, Samsung Customer Care, May 30, 2023
Hi there,
Thank you very much for your observation of our products. Should you need support in the future, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day.
-John
Thank you very much for your observation of our products. Should you need support in the future, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
4
A better option for taller people!
on May 18, 2023
Posted by: BKNE
from Omaha, NE
Its overall a great microwave. We purchased a gas range and decided on a microwave at the same time. If you think about it, how big are the things most people put in the microwave? A plate of something, maybe a large-ish bowl to melt something like chocolate (and yes I know there are other ways to do it in the stove that will yield better results not everyone will know that).
This thing is so great to be able to see your stovetop so much easier if you are taller (I'm 6' 2") and all the other microwaves Samsung sells were equal to if not larger than our current microwave at the time.
Excellent buy for taller people. If you currenty have your microwave above your stove and it's the normal size chonkier microwave, you gotta stand back a bit or slightly tilt your head. Worse if you have glasses. Yeah I know. First, world problems. I like this microwave.
HOWWWEVER! The one and onnnny reason I subtracted a star is because the panel is hard to see in low light. I wish it was just even barely lit. Something to make to panel easier to see because it's also shiny and reflective.
Features
4
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome Microwave !!
on May 5, 2023
Posted by: Anonymous
from Everett, WA.
[This review was collected as part of a promotion.] I purchased this microwave a couple months back and I was finally able to get it hung above my stove and let me tell ya this thing cooks ! It was easy to install, and it's very easy to maintain. It cooks awesome and the food does not taste like it's been cooked in a microwave. I had no problems getting it to hook up to my wifi and it's very user friendly. Overall I am very happy with my microwave and would most definitely recommend it to anyone.
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
#teamsamsung4ever
on May 5, 2023
Posted by: DymplezCortes
from Linwood, NC
[This review was collected as part of a promotion.] I am glad I bought this microwave it looks so good in my kitchen.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Fits perfectly in my small kitchen
on May 2, 2023
Posted by: Tinkerbell
from Bisbee nd
[This review was collected as part of a promotion.] I shopped for a year for the perfect microwave at a perfect price. I was not disappointed with this one! Love it.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Poor product, buyer beware
on April 19, 2023
Posted by: Donotbuysamsungappliances
from Southington, CT
Didn’t work out of the box, but I was happy that Samsung covered the repair under warranty. Of course here I am now just 18 days past the warranty expiration and the microwave is dead once again with a C-F2 Absolute garbage and not at all what I would expect from a name like Samsung. Very frustrating.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Chrystel, SEA Care, April 24, 2023
Hi There,
The cooking experience depends on how efficiently the microwave works. We've shared some guidelines to get your unit running smoothly!
If you get an error code, service is pretty much needed. First, you may clear the error if you power cycle the microwave.
Samsung microwave error codes:
https://www.samsung.com/us/support/troubleshooting/TSG01110365/
I have also shared the model's user manual to learn more about the "C-F2 error code" on page 36 and page 12 to disable the "Demo mode" function:
https://downloadcenter.samsung.com/content/UM/202108/20210806100046717/ME11A7510D_00_EN_MES_CFR_210728.pdf
Samsung microwave is not heating or has stopped working:
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
You may also watch this video about "How to fix range and microwave problems":
https://www.youtube.com/watch?v=N064z8CQ8XA
This video is about "How to fix range and microwave problems":
https://www.youtube.com/watch?v=N064z8CQ8XA
Should you require further assistance in the future, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145700762, to help our team pull up your information.
Have a great day!
^Chrystel
The cooking experience depends on how efficiently the microwave works. We've shared some guidelines to get your unit running smoothly!
If you get an error code, service is pretty much needed. First, you may clear the error if you power cycle the microwave.
Samsung microwave error codes:
https://www.samsung.com/us/support/troubleshooting/TSG01110365/
I have also shared the model's user manual to learn more about the "C-F2 error code" on page 36 and page 12 to disable the "Demo mode" function:
https://downloadcenter.samsung.com/content/UM/202108/20210806100046717/ME11A7510D_00_EN_MES_CFR_210728.pdf
Samsung microwave is not heating or has stopped working:
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
You may also watch this video about "How to fix range and microwave problems":
https://www.youtube.com/watch?v=N064z8CQ8XA
This video is about "How to fix range and microwave problems":
https://www.youtube.com/watch?v=N064z8CQ8XA
Should you require further assistance in the future, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145700762, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US