Customer reviews from Samsung US
Samsung - 1.1 cu. ft. Smart SLIM Over-the-Range Microwave with 400 CFM Ventilation - Matte Black Steel
Average customer rating
3.9
(192 Reviews)
Rating breakdown 192 reviews
5 Stars
101
4 Stars
35
3 Stars
12
2 Stars
15
1 Star
29
73%of customers recommend this product.
(
98 out of
134)
Customer Reviews for Samsung - 1.1 cu. ft. Smart SLIM Over-the-Range Microwave with 400 CFM Ventilation - Matte Black Steel
Customer Rating
1
Frustrating Product
on July 10, 2026
Posted by: marse2332
Lasted barely 2 months until it went haywire. Went through all the troubleshooting steps (unplugged for 5 mins, switched off/on the circuit breaker, called Samsung, etc..) and it's still not working.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy Rachel, Samsung, August 3, 2026
Hi marse2332,
We appreciate you sharing your experience and the steps you've already taken with your microwave.
Our Care team would be happy to take a closer look and explore available support options with you.
Please keep this reference number for your records: 1152905075.
Feel free to reach us through any of the following channels:
Facebook Messenger: https://m.me/samsungsupport
X: https://x.com/messages/compose?recipient%20id=18768513
Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us
Samsung Care: 1-800-726-7864 (1-800-SAMSUNG)
Your insight is genuinely valued.
Rachel
Samsung Care
We appreciate you sharing your experience and the steps you've already taken with your microwave.
Our Care team would be happy to take a closer look and explore available support options with you.
Please keep this reference number for your records: 1152905075.
Feel free to reach us through any of the following channels:
Facebook Messenger: https://m.me/samsungsupport
X: https://x.com/messages/compose?recipient%20id=18768513
Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us
Samsung Care: 1-800-726-7864 (1-800-SAMSUNG)
Your insight is genuinely valued.
Rachel
Samsung Care
Written by a customer while visiting Samsung US
Customer Rating
4
Nice unit
on June 19, 2026
Posted by: Tzsnotes
Sleek and powerful without taking up so much space
Written by a customer while visiting Samsung US
Customer Rating
4
Beautiful design but…
on June 13, 2026
Posted by: Tony
from Northeast Ohio
The design is beautiful, air flow is great. The user interface is not great. The fan turns on because the control is near the edge of the door. The automatic cook functions are not easy to understand. Finally the glass smudges very easily and has to be cleaned vey often.
Features
3
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
4
Great for small kitchens
on June 9, 2026
Posted by: MOM121985
from Maine
[This review was collected as part of a promotion.] This Samsung Microwave is the perfect size for small kitchen. Installation was easy. Microwave takes getting use to, ready Instructions to get the full experience with your Microwave. It was easy to set up to my Samsung app, I know when its in use when I away from home. We find this is very efficient and easy to use. We dont have use of the Ventilation so I can not review. The fan is works get. Would definitely recommend this Microwave.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great festure
on May 23, 2026
Posted by: Znay
[This review was collected as part of a promotion.] Great product works amazing i love that I am able to control thru my phone
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Product!
on May 22, 2026
Posted by: JohnK
from Ocean Shores, WA
[This review was collected as part of a promotion.] We love our new Microwave! We only had a hood before, so this gave us more counterspace and we installed it to our current vent piping. The fan is very powerful. The size is more than enough for anything we would ever use it for. It is packed with features, and once you familiarize yourself, it is very user friendly. We also have it connected to our SmartThings app.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Well designed.
on May 20, 2026
Posted by: Mike
from Glen Burnie, MD
I believe samsung updated the keypad lighting on this model, compared to my previous stainless one. I'm very happy with this microwave overall.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Only lasted two months.
on May 20, 2026
Posted by: Kiki
from Amherst Ohio, United States
[This review was collected as part of a promotion.] Microwave stopped working after 72 days. Will no longer heat food.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
5
Value
3
Response from Samsung USBy Geraldine, Samsung, May 22, 2026
Hi Kiki,
Consistent heating is a key part of how your microwave supports your day-to-day meals, and we understand how important that is, especially when performance changes shortly after setup.
If your microwave has stopped heating or appears to be running without warming food, the cause is often a simple setting or installation issue. Please check the link below for more information:
https://www.samsung.com/us/support/troubleshoot/TSG10007304/
If you need further assistance, feel free to contact us through any of the support options below:
1. Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us
2. X: https://x.com/messages/compose?recipient%20id=18768513
3. Facebook Messenger: https://m.me/samsungsupport
4. Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Kindly provide this reference number (1152527531) when you reach out so our team can retrieve your information.
We truly value your business.
Geraldine
Samsung Care
Consistent heating is a key part of how your microwave supports your day-to-day meals, and we understand how important that is, especially when performance changes shortly after setup.
If your microwave has stopped heating or appears to be running without warming food, the cause is often a simple setting or installation issue. Please check the link below for more information:
https://www.samsung.com/us/support/troubleshoot/TSG10007304/
If you need further assistance, feel free to contact us through any of the support options below:
1. Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us
2. X: https://x.com/messages/compose?recipient%20id=18768513
3. Facebook Messenger: https://m.me/samsungsupport
4. Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Kindly provide this reference number (1152527531) when you reach out so our team can retrieve your information.
We truly value your business.
Geraldine
Samsung Care
Written by a customer while visiting Samsung US