Customer reviews from Samsung US
Samsung - 1.1 cu. ft. Smart SLIM Over-the-Range Microwave with 400 CFM Ventilation - Matte Black Steel
Average customer rating
3.8
(183 Reviews)
Rating breakdown 183 reviews
5 Stars
96
4 Stars
32
3 Stars
12
2 Stars
15
1 Star
28
72%of customers recommend this product.
(
92 out of
127)
Customer Reviews for Samsung - 1.1 cu. ft. Smart SLIM Over-the-Range Microwave with 400 CFM Ventilation - Matte Black Steel
Customer Rating
4
Great for small kitchens
on June 9, 2026
Posted by: MOM121985
from Maine
[This review was collected as part of a promotion.] This Samsung Microwave is the perfect size for small kitchen. Installation was easy. Microwave takes getting use to, ready Instructions to get the full experience with your Microwave. It was easy to set up to my Samsung app, I know when its in use when I away from home. We find this is very efficient and easy to use. We dont have use of the Ventilation so I can not review. The fan is works get. Would definitely recommend this Microwave.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Nice unit
on June 19, 2026
Posted by: Tzsnotes
Sleek and powerful without taking up so much space
Written by a customer while visiting Samsung US
Customer Rating
4
Almost perfect.
on July 23, 2024
Posted by: Marc
from Chicago
[This review was collected as part of a promotion.] The design is good and thw low peofilw is vwry convenient for making extra space above the stove.
The reason i give it 4 stars is because it does not allow to program the lights as nightlights not even in the smart things app. Also this one appliance cannot be changed in color as the rest of the bespoke line.
The reason i give it 4 stars is because it does not allow to program the lights as nightlights not even in the smart things app. Also this one appliance cannot be changed in color as the rest of the bespoke line.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Slimline, so much more room between the stove top
on July 23, 2024
Posted by: Maxie
from Sterling Heights Mi
[This review was collected as part of a promotion.] Have had about 6 months and am very happy with it overall. The only thing that's an issue is that the control panel is not illuminated. It makes it difficult to select from the available features and number pad.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great size for compact spaces!
on January 2, 2025
Posted by: dagarcia85
from Denver, CO
[This review was collected as part of a promotion.] Great over the range microwave! My kitchen cabinets seem to be lower than other kitchens which was not ideal for the typical range microwave. The normal sized microwave left little space between the bottom of the microwave and the oven. This slim microwave fits the space better and works just as good as a normal sized over the range microwave. The WiFi capabilities are very cool as well!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Do not buy, not safe, randomly turns on by itself
on January 14, 2025
Posted by: akaKizzy
from Wichita Falls, TX
Do not buy! One month past warranty receiving codes A1 and A16. Having the same issue as multiple consumers, machine acts like it’s “possessed.” Randomly turns fan on, key pad works intermittently. Not safe, have to unplug for fear the machine will turn on by itself. Woke up multiple times and the fan is blowing all by itself in high. Out of warranty now. With this many customers having the same issue this has to be a manufacturer defect.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Ernest, SEA Care, January 15, 2025
Hi there,
The microwave plays an important role in heating your meals. Let's get the information you need to get the unit running smoothly.
The links below will help to address the error code and power issue of the microwave. Kindly select the scenario that best fits your situation and learn more by checking the hyperlinks.
Samsung microwave error codes:
https://www.samsung.com/us/support/troubleshooting/TSG01110365/
Microwave turns on by itself:
https://www.samsung.com/us/support/troubleshooting/TSG01001966/
Should you need more assistance with the microwave, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148164351) to help our team pull up your information when you message us.
Have a great day,
-Ernest-
The microwave plays an important role in heating your meals. Let's get the information you need to get the unit running smoothly.
The links below will help to address the error code and power issue of the microwave. Kindly select the scenario that best fits your situation and learn more by checking the hyperlinks.
Samsung microwave error codes:
https://www.samsung.com/us/support/troubleshooting/TSG01110365/
Microwave turns on by itself:
https://www.samsung.com/us/support/troubleshooting/TSG01001966/
Should you need more assistance with the microwave, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148164351) to help our team pull up your information when you message us.
Have a great day,
-Ernest-
Written by a customer while visiting Samsung US
Customer Rating
2
Poorly thought out controls.
on May 8, 2025
Posted by: MikeL46
from Ridgefield, WA
First, unless the room is brightly lit, I cannot read the control panel. No backlight and faint text on the controls means I frequently have stop, walk across the room and turn the lights up to see my entries.
I did contact Samsung via the website and asked about a backlight the bot said I was being referred to a Pro. Well, that was the end of the contact. No Pro, no callback or text.
Second, the control for the fan is located precisely where we put our thumb when we open the door. We are then met with a loud roar and another trip across the room to turn the lights up so we can turn the fan off.
Have the designers ever used this model on a quiet, slightly dark evening?
On the other hand, the microwave works as well as our old Panasonic when we can actually hit the correct buttons.
I did contact Samsung via the website and asked about a backlight the bot said I was being referred to a Pro. Well, that was the end of the contact. No Pro, no callback or text.
Second, the control for the fan is located precisely where we put our thumb when we open the door. We are then met with a loud roar and another trip across the room to turn the lights up so we can turn the fan off.
Have the designers ever used this model on a quiet, slightly dark evening?
On the other hand, the microwave works as well as our old Panasonic when we can actually hit the correct buttons.
No, I would not recommend this to a friend.
Features
2
Performance
4
Design
1
Value
2
Response from Samsung USBy Samsung Care, May 9, 2025
Greetings!
It sounds like navigating the control panel is quite a frustrating experience, especially when it’s hard to read the faint text without proper lighting. The feedback you’ve provided effectively underscores the significant value that such a feature would bring to the overall user experience. It clearly demonstrates how much of a difference backlighting could make in improving accessibility and convenience, especially when using the microwave in low-light conditions.
The over-the-range microwave models of Samsung currently do not have the control panels backlighted. We will be sure to provide your input to our product team for current and future product development of our over-the-range microwave models.
If there's anything we can do to help or if you'd like to discuss your experience further, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1149092503 to help our team pull up your information.
Leo
It sounds like navigating the control panel is quite a frustrating experience, especially when it’s hard to read the faint text without proper lighting. The feedback you’ve provided effectively underscores the significant value that such a feature would bring to the overall user experience. It clearly demonstrates how much of a difference backlighting could make in improving accessibility and convenience, especially when using the microwave in low-light conditions.
The over-the-range microwave models of Samsung currently do not have the control panels backlighted. We will be sure to provide your input to our product team for current and future product development of our over-the-range microwave models.
If there's anything we can do to help or if you'd like to discuss your experience further, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1149092503 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
2
Can’t see keypad!
on July 10, 2025
Posted by: Lisa
from NM
Keypad is not backlit making it almost impossible to see the keypad without turning on all kitchen lights or using a flash light. BAD DESIGN for usability. Huge oversight on a ‘smart’ device.
No, I would not recommend this to a friend.
Features
1
Performance
4
Design
1
Value
3
Response from Samsung USBy SEA Care, July 11, 2025
Hi Lisa,
We value your convenience and understand that the features of the microwave's keypad aren't up to your standards. Rest assured that we are working to improve our products and services with the help of your review. Should you need any support, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
-Kimberly
We value your convenience and understand that the features of the microwave's keypad aren't up to your standards. Rest assured that we are working to improve our products and services with the help of your review. Should you need any support, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
-Kimberly
Written by a customer while visiting Samsung US