Customer reviews from Samsung US
Samsung - 1.1 cu. ft. Smart SLIM Over-the-Range Microwave with 400 CFM Ventilation - Matte Black Steel
Average customer rating
3.8
(172 Reviews)
Rating breakdown 172 reviews
5 Stars
89
4 Stars
29
3 Stars
12
2 Stars
15
1 Star
27
72%of customers recommend this product.
(
86 out of
120)
Customer Reviews for Samsung - 1.1 cu. ft. Smart SLIM Over-the-Range Microwave with 400 CFM Ventilation - Matte Black Steel
Customer Rating
4
Almost perfect.
on July 23, 2024
Posted by: Marc
from Chicago
[This review was collected as part of a promotion.] The design is good and thw low peofilw is vwry convenient for making extra space above the stove.
The reason i give it 4 stars is because it does not allow to program the lights as nightlights not even in the smart things app. Also this one appliance cannot be changed in color as the rest of the bespoke line.
The reason i give it 4 stars is because it does not allow to program the lights as nightlights not even in the smart things app. Also this one appliance cannot be changed in color as the rest of the bespoke line.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Slimline, so much more room between the stove top
on July 23, 2024
Posted by: Maxie
from Sterling Heights Mi
[This review was collected as part of a promotion.] Have had about 6 months and am very happy with it overall. The only thing that's an issue is that the control panel is not illuminated. It makes it difficult to select from the available features and number pad.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great size for compact spaces!
on January 2, 2025
Posted by: dagarcia85
from Denver, CO
[This review was collected as part of a promotion.] Great over the range microwave! My kitchen cabinets seem to be lower than other kitchens which was not ideal for the typical range microwave. The normal sized microwave left little space between the bottom of the microwave and the oven. This slim microwave fits the space better and works just as good as a normal sized over the range microwave. The WiFi capabilities are very cool as well!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Do not buy, not safe, randomly turns on by itself
on January 14, 2025
Posted by: akaKizzy
from Wichita Falls, TX
Do not buy! One month past warranty receiving codes A1 and A16. Having the same issue as multiple consumers, machine acts like it’s “possessed.” Randomly turns fan on, key pad works intermittently. Not safe, have to unplug for fear the machine will turn on by itself. Woke up multiple times and the fan is blowing all by itself in high. Out of warranty now. With this many customers having the same issue this has to be a manufacturer defect.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Ernest, SEA Care, January 15, 2025
Hi there,
The microwave plays an important role in heating your meals. Let's get the information you need to get the unit running smoothly.
The links below will help to address the error code and power issue of the microwave. Kindly select the scenario that best fits your situation and learn more by checking the hyperlinks.
Samsung microwave error codes:
https://www.samsung.com/us/support/troubleshooting/TSG01110365/
Microwave turns on by itself:
https://www.samsung.com/us/support/troubleshooting/TSG01001966/
Should you need more assistance with the microwave, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148164351) to help our team pull up your information when you message us.
Have a great day,
-Ernest-
The microwave plays an important role in heating your meals. Let's get the information you need to get the unit running smoothly.
The links below will help to address the error code and power issue of the microwave. Kindly select the scenario that best fits your situation and learn more by checking the hyperlinks.
Samsung microwave error codes:
https://www.samsung.com/us/support/troubleshooting/TSG01110365/
Microwave turns on by itself:
https://www.samsung.com/us/support/troubleshooting/TSG01001966/
Should you need more assistance with the microwave, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148164351) to help our team pull up your information when you message us.
Have a great day,
-Ernest-
Written by a customer while visiting Samsung US
Customer Rating
2
Poorly thought out controls.
on May 8, 2025
Posted by: MikeL46
from Ridgefield, WA
First, unless the room is brightly lit, I cannot read the control panel. No backlight and faint text on the controls means I frequently have stop, walk across the room and turn the lights up to see my entries.
I did contact Samsung via the website and asked about a backlight the bot said I was being referred to a Pro. Well, that was the end of the contact. No Pro, no callback or text.
Second, the control for the fan is located precisely where we put our thumb when we open the door. We are then met with a loud roar and another trip across the room to turn the lights up so we can turn the fan off.
Have the designers ever used this model on a quiet, slightly dark evening?
On the other hand, the microwave works as well as our old Panasonic when we can actually hit the correct buttons.
I did contact Samsung via the website and asked about a backlight the bot said I was being referred to a Pro. Well, that was the end of the contact. No Pro, no callback or text.
Second, the control for the fan is located precisely where we put our thumb when we open the door. We are then met with a loud roar and another trip across the room to turn the lights up so we can turn the fan off.
Have the designers ever used this model on a quiet, slightly dark evening?
On the other hand, the microwave works as well as our old Panasonic when we can actually hit the correct buttons.
No, I would not recommend this to a friend.
Features
2
Performance
4
Design
1
Value
2
Response from Samsung USBy Samsung Care, May 9, 2025
Greetings!
It sounds like navigating the control panel is quite a frustrating experience, especially when it’s hard to read the faint text without proper lighting. The feedback you’ve provided effectively underscores the significant value that such a feature would bring to the overall user experience. It clearly demonstrates how much of a difference backlighting could make in improving accessibility and convenience, especially when using the microwave in low-light conditions.
The over-the-range microwave models of Samsung currently do not have the control panels backlighted. We will be sure to provide your input to our product team for current and future product development of our over-the-range microwave models.
If there's anything we can do to help or if you'd like to discuss your experience further, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1149092503 to help our team pull up your information.
Leo
It sounds like navigating the control panel is quite a frustrating experience, especially when it’s hard to read the faint text without proper lighting. The feedback you’ve provided effectively underscores the significant value that such a feature would bring to the overall user experience. It clearly demonstrates how much of a difference backlighting could make in improving accessibility and convenience, especially when using the microwave in low-light conditions.
The over-the-range microwave models of Samsung currently do not have the control panels backlighted. We will be sure to provide your input to our product team for current and future product development of our over-the-range microwave models.
If there's anything we can do to help or if you'd like to discuss your experience further, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1149092503 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
2
Can’t see keypad!
on July 10, 2025
Posted by: Lisa
from NM
Keypad is not backlit making it almost impossible to see the keypad without turning on all kitchen lights or using a flash light. BAD DESIGN for usability. Huge oversight on a ‘smart’ device.
No, I would not recommend this to a friend.
Features
1
Performance
4
Design
1
Value
3
Response from Samsung USBy SEA Care, July 11, 2025
Hi Lisa,
We value your convenience and understand that the features of the microwave's keypad aren't up to your standards. Rest assured that we are working to improve our products and services with the help of your review. Should you need any support, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
-Kimberly
We value your convenience and understand that the features of the microwave's keypad aren't up to your standards. Rest assured that we are working to improve our products and services with the help of your review. Should you need any support, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
-Kimberly
Written by a customer while visiting Samsung US
Customer Rating
2
Setting
on July 16, 2025
Posted by: Lals
Hard to programming is to sensible have no enough power
Response from Samsung USBy SEA Care, July 17, 2025
Hi Lals,
We understand how you feel about your microwave not having enough power. We're here to help you.
We shared a link below to help with your unit.
Samsung microwave does not turn on or turns off by itself
https://www.samsung.com/us/support/troubleshooting/TSG01207757/#samsung-microwave-does-not-turn-on-or-turns-off-by-itself
If you need guidance on using the microwave's features, please refer to pages 15-24 of the manual link below.
User manual
https://downloadcenter.samsung.com/content/UM/202502/20250226161329120/01._IB_FULL_ME11F7510MT_AA_EN.pdf
We'd be delighted to speak with you to provide more assistance. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1150024143) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
We understand how you feel about your microwave not having enough power. We're here to help you.
We shared a link below to help with your unit.
Samsung microwave does not turn on or turns off by itself
https://www.samsung.com/us/support/troubleshooting/TSG01207757/#samsung-microwave-does-not-turn-on-or-turns-off-by-itself
If you need guidance on using the microwave's features, please refer to pages 15-24 of the manual link below.
User manual
https://downloadcenter.samsung.com/content/UM/202502/20250226161329120/01._IB_FULL_ME11F7510MT_AA_EN.pdf
We'd be delighted to speak with you to provide more assistance. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1150024143) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
Written by a customer while visiting Samsung US
Customer Rating
1
Not Worth it
on September 5, 2025
Posted by: Shopper
From day one the microwave heated inconsistently. It would work fine the first time and then the second warm up with the same amount and time would not heat through. We tried to use the warranty and were told we would have to pay for labor. As time went by it has gotten worse and now has cold or frozen spots where we will have to buy a new one. But it won't be a Samsung.
Response from Samsung USBy SEA Care, September 8, 2025
Greetings, We want you to have a seamless experience while using your microwave. Let us help you out. Please refer to the link below to address the heating concerns of your microwave. For additional tips, browse the hyperlinks. Samsung microwave is not heating or has stopped working: https://www.samsung.com/us/support/troubleshooting/TSG01207757/#samsung-microwave-is-not-heating-or-has-stopped-working
Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1150643481, to help our team locate your information when you message us. Have a great day. -John
Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1150643481, to help our team locate your information when you message us. Have a great day. -John
Written by a customer while visiting Samsung US