Customer reviews from Samsung US
Samsung - 1.1 cu. ft. Smart SLIM Over-the-Range Microwave with 400 CFM Ventilation - Matte Black Steel
Average customer rating
3.6
(48 Reviews)
Rating breakdown 48 reviews
5 Stars
23
4 Stars
6
3 Stars
5
2 Stars
5
1 Star
9
74%of customers recommend this product.
(
25 out of
34)
Customer Reviews for Samsung - 1.1 cu. ft. Smart SLIM Over-the-Range Microwave with 400 CFM Ventilation - Matte Black Steel
Customer Rating
1
Not Worth it
on September 5, 2025
Posted by: Shopper
From day one the microwave heated inconsistently. It would work fine the first time and then the second warm up with the same amount and time would not heat through. We tried to use the warranty and were told we would have to pay for labor. As time went by it has gotten worse and now has cold or frozen spots where we will have to buy a new one. But it won't be a Samsung.
Response from Samsung USBy SEA Care, September 8, 2025
Greetings, We want you to have a seamless experience while using your microwave. Let us help you out. Please refer to the link below to address the heating concerns of your microwave. For additional tips, browse the hyperlinks. Samsung microwave is not heating or has stopped working: https://www.samsung.com/us/support/troubleshooting/TSG01207757/#samsung-microwave-is-not-heating-or-has-stopped-working
Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1150643481, to help our team locate your information when you message us. Have a great day. -John
Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1150643481, to help our team locate your information when you message us. Have a great day. -John
Written by a customer while visiting Samsung US
Customer Rating
2
Setting
on July 16, 2025
Posted by: Lals
Hard to programming is to sensible have no enough power
Response from Samsung USBy SEA Care, July 17, 2025
Hi Lals,
We understand how you feel about your microwave not having enough power. We're here to help you.
We shared a link below to help with your unit.
Samsung microwave does not turn on or turns off by itself
https://www.samsung.com/us/support/troubleshooting/TSG01207757/#samsung-microwave-does-not-turn-on-or-turns-off-by-itself
If you need guidance on using the microwave's features, please refer to pages 15-24 of the manual link below.
User manual
https://downloadcenter.samsung.com/content/UM/202502/20250226161329120/01._IB_FULL_ME11F7510MT_AA_EN.pdf
We'd be delighted to speak with you to provide more assistance. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1150024143) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
We understand how you feel about your microwave not having enough power. We're here to help you.
We shared a link below to help with your unit.
Samsung microwave does not turn on or turns off by itself
https://www.samsung.com/us/support/troubleshooting/TSG01207757/#samsung-microwave-does-not-turn-on-or-turns-off-by-itself
If you need guidance on using the microwave's features, please refer to pages 15-24 of the manual link below.
User manual
https://downloadcenter.samsung.com/content/UM/202502/20250226161329120/01._IB_FULL_ME11F7510MT_AA_EN.pdf
We'd be delighted to speak with you to provide more assistance. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1150024143) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
Written by a customer while visiting Samsung US
Customer Rating
5
Great Product
on May 31, 2025
Posted by: Nicetouch
Excellent and very stylish, but I wish the app (smarthings) worked
Written by a customer while visiting Samsung US
Customer Rating
2
Sleek design, clunky functionality
on March 26, 2025
Posted by: Mark D
from Overland Park kansas
I bought this microwave for its sleek design, it's modern looks ,it was on sale and I needed a microwave. First off I would recommend that you have this professionally installed by Samsung team because we did it ourselves and it's quite a project and can take a lot of time so it's well worth the money to have installed by them. So once it was installed and up and running, here or some things to consider. The digital keypad lettering is a muted grey color on a dark background. You have to have a somewhat bright room to see the keypad "buttons. " It would have been nice to have a keypad that lit up once it was touched.
Because the microwave is mounted high and the door handle is on the right, I open the door with my right hand since there is no button to press to open door. The door handle is disguised on the right side, the thing I noticed is when I close the door naturally with my left hand my fingers would often time touch one or two of the 3 bottom buttons , which are either the task lights, the turntable off/on button or the fan button. I don't so much mind accidentally touching the light button but when I hit the turniable off/on and the fan button that's is really more annoying because I don't know that I've turned off the turntable feature, which I prefer the turning feature to be always on. If your fingers accidentally touch the fan button it comes on at the maximum fan speed and it is loud. Some of you may be familiar with the 30 second
instant microwaving feature. On most microwave ovens, when you press the 30 sec button your food starts to cook immediatlely. On this microwave you have to also hit the start button to cook your food and that's just an extra unnecessary step in my opinion.
If you have to defrost something in this microwave, you will need to open up your Smarthings App because there is no power level button on the microwave keypad to allow you defrost frozen food at a specific power level/%, however this can be.accomplished in the Smarthings App. Once you set the desirwd defrost program and send it over via wifi to the microwave oven you still have to go to the oven and push the start button which to me seems to defeat the purpose of the app if I'm have to walk back over just to push the start button. It would be awesome if they had a "Start" button in the Smarthings app.
Because the microwave is mounted high and the door handle is on the right, I open the door with my right hand since there is no button to press to open door. The door handle is disguised on the right side, the thing I noticed is when I close the door naturally with my left hand my fingers would often time touch one or two of the 3 bottom buttons , which are either the task lights, the turntable off/on button or the fan button. I don't so much mind accidentally touching the light button but when I hit the turniable off/on and the fan button that's is really more annoying because I don't know that I've turned off the turntable feature, which I prefer the turning feature to be always on. If your fingers accidentally touch the fan button it comes on at the maximum fan speed and it is loud. Some of you may be familiar with the 30 second
instant microwaving feature. On most microwave ovens, when you press the 30 sec button your food starts to cook immediatlely. On this microwave you have to also hit the start button to cook your food and that's just an extra unnecessary step in my opinion.
If you have to defrost something in this microwave, you will need to open up your Smarthings App because there is no power level button on the microwave keypad to allow you defrost frozen food at a specific power level/%, however this can be.accomplished in the Smarthings App. Once you set the desirwd defrost program and send it over via wifi to the microwave oven you still have to go to the oven and push the start button which to me seems to defeat the purpose of the app if I'm have to walk back over just to push the start button. It would be awesome if they had a "Start" button in the Smarthings app.
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
2
Value
2
Response from Samsung USBy SEA Care, March 27, 2025
Hi Mark D,
Thank you very much for your interest in our products. Rest assured that we are working to improve our products and services with the help of your reviews.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148671562) to help our team gather your information.
Have a great day.
^Charles
Thank you very much for your interest in our products. Rest assured that we are working to improve our products and services with the help of your reviews.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148671562) to help our team gather your information.
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
1
Piece of junk. Poorly designed and not working.
on February 9, 2025
Posted by: Roch
We purchased this Microwave in July 2024. What a surprise it was to find out that when opening the door, it protrudes into the space on the hinge site, even though the cooking chamber is much narrower than the 30-inch width of the unit. It cannot be installed with a panel on the left side because the door will not open. We already had a Samsung range, and to have a nice set of appliances, we modified the panel for the door to open. Now, after about seven months of service, this unit is dead. It displays a C-F2 error, which means the control panel lost connection with the processor. Reset procedures do not do any good. The Sharp microwave we replaced with this Samsung unit was our wedding gift and has been working for 31 years. It still works at a different location.
Response from Samsung USBy SEA Care, February 11, 2025
Hi there,
We understand the importance of having a reliable microwave at home. Let us help you.
We'd be delighted to speak with you directly to provide assistance and discuss what options we can provide. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1148382733) to help our team pull up your information when you message us.
Thank you.
-Kimberly
We understand the importance of having a reliable microwave at home. Let us help you.
We'd be delighted to speak with you directly to provide assistance and discuss what options we can provide. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1148382733) to help our team pull up your information when you message us.
Thank you.
-Kimberly
Written by a customer while visiting Samsung US
Customer Rating
1
Do not buy, not safe, randomly turns on by itself
on January 14, 2025
Posted by: akaKizzy
from Wichita Falls, TX
Do not buy! One month past warranty receiving codes A1 and A16. Having the same issue as multiple consumers, machine acts like it’s “possessed.” Randomly turns fan on, key pad works intermittently. Not safe, have to unplug for fear the machine will turn on by itself. Woke up multiple times and the fan is blowing all by itself in high. Out of warranty now. With this many customers having the same issue this has to be a manufacturer defect.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Ernest, SEA Care, January 15, 2025
Hi there,
The microwave plays an important role in heating your meals. Let's get the information you need to get the unit running smoothly.
The links below will help to address the error code and power issue of the microwave. Kindly select the scenario that best fits your situation and learn more by checking the hyperlinks.
Samsung microwave error codes:
https://www.samsung.com/us/support/troubleshooting/TSG01110365/
Microwave turns on by itself:
https://www.samsung.com/us/support/troubleshooting/TSG01001966/
Should you need more assistance with the microwave, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148164351) to help our team pull up your information when you message us.
Have a great day,
-Ernest-
The microwave plays an important role in heating your meals. Let's get the information you need to get the unit running smoothly.
The links below will help to address the error code and power issue of the microwave. Kindly select the scenario that best fits your situation and learn more by checking the hyperlinks.
Samsung microwave error codes:
https://www.samsung.com/us/support/troubleshooting/TSG01110365/
Microwave turns on by itself:
https://www.samsung.com/us/support/troubleshooting/TSG01001966/
Should you need more assistance with the microwave, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148164351) to help our team pull up your information when you message us.
Have a great day,
-Ernest-
Written by a customer while visiting Samsung US
Customer Rating
5
Love the headroom
on October 28, 2024
Posted by: Dogmom3
[This review was collected as part of a promotion.] Love this microwave. Great addition to my kitchen appliances
Written by a customer while visiting Samsung US
Customer Rating
2
Great - Until it Wasn't
on August 23, 2024
Posted by: Becky
Loved this microwave until it started to act up -just a month over the 1-year warranty. They would not budge on the one-year. The display clock/timer began to malfunction. Thing is it happened prior to the one-year but we just thought it was a glitch and unplugged it and plugged it back in. Now, it happens on a regular basis regardless of unplugging and plugging back in. Very disappointing. Samsung should stick to making electronics and stay away from appliances.
Response from Samsung USBy SEA CARE, August 23, 2024
We understand how disappointed you are with the microwave's condition. Let's go ahead and address this right away, Becky.
Below is a recommended troubleshooting link to help the microwave's display work at its best.
Microwave control panel does not respond:
https://www.samsung.com/us/support/troubleshooting/TSG01001961/
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147471646, to help our team pull up your information.
Have a great day!
^Chrystel
Below is a recommended troubleshooting link to help the microwave's display work at its best.
Microwave control panel does not respond:
https://www.samsung.com/us/support/troubleshooting/TSG01001961/
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147471646, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US