Customer reviews from Samsung US
Samsung - 1.1 cu. ft. Smart SLIM Over-the-Range Microwave with 400 CFM Ventilation - Matte Black Steel
Average customer rating
3.9
(192 Reviews)
Rating breakdown 192 reviews
5 Stars
101
4 Stars
35
3 Stars
12
2 Stars
15
1 Star
29
73%of customers recommend this product.
(
98 out of
134)
Customer Reviews for Samsung - 1.1 cu. ft. Smart SLIM Over-the-Range Microwave with 400 CFM Ventilation - Matte Black Steel
Customer Rating
1
Not reliable
on April 25, 2024
Posted by: MsConsumer
from Fort wayne, indiana
I bought this product in May 2023. About six months later I noticed that the microwave display was constantly changing. I thought it was because of the wifi. Now the microwave has a mind of its own. Several features turn on at any time. The air vent, light, and the microwave itself. I disconnected the vent feature and could live with light engaged. But what i can't live with is a microwave that self starts. Thats is a serious hazard. At this moment I'm seriously considering replacing it.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
4
Value
1
Response from Samsung USBy SEA Care, April 25, 2024
Hi there,
We appreciate you sharing your experience with the microwave. Let us go ahead and get the microwave back on track.
Samsung range or wall oven panel is blank, blinking, or partially or incorrectly displayed
https://www.samsung.com/us/support/troubleshooting/TSG01110183/
Samsung microwave does not turn on or turns off by itself
https://www.samsung.com/us/support/troubleshooting/TSG01001964/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147080423) to help our team gather your information.
Have a great day.
^Charles
We appreciate you sharing your experience with the microwave. Let us go ahead and get the microwave back on track.
Samsung range or wall oven panel is blank, blinking, or partially or incorrectly displayed
https://www.samsung.com/us/support/troubleshooting/TSG01110183/
Samsung microwave does not turn on or turns off by itself
https://www.samsung.com/us/support/troubleshooting/TSG01001964/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147080423) to help our team gather your information.
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
1
Not a good microwave
on February 14, 2024
Posted by: Priram
I bought this microwave last year and it is the slowest heating microwave ever. Occasionally stops working and it takes forever to warm a glass of milk. Also, it is not possible to clearly see the inside of the microwave when it is on.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, February 14, 2024
Hello there,
We are aware that heating food makes our lives much easier. Allow us to assist you with your microwave.
Here is a link to help you with the microwave that is not heating.
The Samsung microwave is not heating up or has stopped working.
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
We would love to speak to you to provide more assistance. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146850864) to help our team pull up your information when you message us.
Thank you.
-Kimberly
We are aware that heating food makes our lives much easier. Allow us to assist you with your microwave.
Here is a link to help you with the microwave that is not heating.
The Samsung microwave is not heating up or has stopped working.
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
We would love to speak to you to provide more assistance. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146850864) to help our team pull up your information when you message us.
Thank you.
-Kimberly
Written by a customer while visiting Samsung US
Customer Rating
5
Must buy! Nice look & heats everything well
on February 5, 2024
Posted by: jenp
from Brooklyn, NY
[This review was collected as part of a promotion.] I bought this microwave last month and I’m so glad I did! Easy, fast, heats everything well, and sharp looking. Elevates my kitchen look too. Have told all my friends to buy.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Space Saving!
on February 1, 2024
Posted by: Dave Baja
from Ohio
[This review was collected as part of a promotion.] I bought this about a month ago and I'm happy I did. We freed up counterpart with the microwave above the stove.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
So happy with my new microwave
on January 30, 2024
Posted by: Hercul823484
[This review was collected as part of a promotion.] Excellent quality product ☆☆☆☆☆
My family are so happy
My family are so happy
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love my microwave.
on January 29, 2024
Posted by: Arkadiy BK NY
[This review was collected as part of a promotion.] I bought this microwave and I love it. I've been using it for a month, no problems.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Modern and sleek
on January 29, 2024
Posted by: Waterguy
from Menifee, California
[This review was collected as part of a promotion.] New, sleek, and modern for the upgraded kitchen. For basic things that are microwaveable, we find the unit very functionable, easy to use and happy with the purchase.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Nice looking
on January 28, 2024
Posted by: Team xottiic
[This review was collected as part of a promotion.] It was cool to be able to cha get stuff from ur phone but got annoying when connect to my home wifi and it would connect to the microwave
I would recommend this to a friend!
Features
3
Performance
5
Design
5
Value
4
Response from Samsung USBy Rainly, Samsung Care, January 30, 2024
Greetings,
We are glad to know that you like the Smart Control feature of this Samsung microwave. Let us assist you.
You may easily remove your microwave from the SmartThings app by following the instructions at the following link if you want it to stop connecting to your phones automatically whenever you connect to Wi-Fi.
https://www.samsung.com/us/support/answer/ANS00078853/
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146796111, which will help our team pull up your information.
^Rainly
We are glad to know that you like the Smart Control feature of this Samsung microwave. Let us assist you.
You may easily remove your microwave from the SmartThings app by following the instructions at the following link if you want it to stop connecting to your phones automatically whenever you connect to Wi-Fi.
https://www.samsung.com/us/support/answer/ANS00078853/
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146796111, which will help our team pull up your information.
^Rainly
Written by a customer while visiting Samsung US