Customer reviews from Samsung US
Samsung - 1.1 cu. ft. Smart SLIM Over-the-Range Microwave with 400 CFM Ventilation - Matte Black Steel
Average customer rating
3.8
(130 Reviews)
Rating breakdown 130 reviews
5 Stars
68
4 Stars
22
3 Stars
9
2 Stars
10
1 Star
21
72%of customers recommend this product.
(
67 out of
93)
Customer Reviews for Samsung - 1.1 cu. ft. Smart SLIM Over-the-Range Microwave with 400 CFM Ventilation - Matte Black Steel
Customer Rating
1
Terrible, AWFUL
on January 31, 2026
Posted by: Switching to lg
from New york
Lasted about a year and blew a fuse. Then we had it serviced and still doesn’t work. DO NOT BUY!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy Ricardo, Samsung Care, February 3, 2026
Greetings,
We understand how important it is to have a reliable appliance at home. Let us help you with your microwave.
Please feel free to reach us via the options below, as we look forward to assisting you in setting up service for your microwave.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1152002189) to help our team pull up your information when you message us.
Thank you.
-Ricardo
We understand how important it is to have a reliable appliance at home. Let us help you with your microwave.
Please feel free to reach us via the options below, as we look forward to assisting you in setting up service for your microwave.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1152002189) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Written by a customer while visiting Samsung US
Customer Rating
2
OK microwave
on February 19, 2026
Posted by: So so
The microwave looks nice and the low profile was recommended by my kitchen designer. It also heats well. But now wish we’d read the reviews before buying. We’ve found the control panel very hard to see without lights full bright. Like another reviewer, the panel didn’t appear this dark in the store (which had low lighting in the appliance section). We also had to figure out on our own how to adjust the power and a necessary step was missing in the quick start manual on setting the clock. Now the clock has started to have a mind of its own on a daily basis over the past week, changing to an inaccurate setting (off by hours) without anyone touching it. Next step is calling customer care for assistance because this new clock issue will be a problem for us. Just hoping the Samsung gas stove and dishwasher we bought at the same time don’t have problems…
Response from Samsung USBy Samsung Care, February 23, 2026
Hello there,
We understand how frustrating it is when the control panel and clock don’t behave as expected, especially after putting thought into your kitchen design. We’re here and willing to help.
For assistance with your clock and control panel concerns, please contact us directly so we can review your unit and help troubleshoot the issue:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide this reference number (1152158325), so our team can pull up your information.
Thank you!
^Joshua
We understand how frustrating it is when the control panel and clock don’t behave as expected, especially after putting thought into your kitchen design. We’re here and willing to help.
For assistance with your clock and control panel concerns, please contact us directly so we can review your unit and help troubleshoot the issue:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide this reference number (1152158325), so our team can pull up your information.
Thank you!
^Joshua
Written by a customer while visiting Samsung US