Customer reviews from Samsung US
Samsung - 1.1 cu. ft. Smart SLIM Over-the-Range Microwave with 400 CFM Ventilation - Matte Black Steel
Average customer rating
3.9
(192 Reviews)
Rating breakdown 192 reviews
5 Stars
101
4 Stars
35
3 Stars
12
2 Stars
15
1 Star
29
73%of customers recommend this product.
(
98 out of
134)
Customer Reviews for Samsung - 1.1 cu. ft. Smart SLIM Over-the-Range Microwave with 400 CFM Ventilation - Matte Black Steel
Customer Rating
5
Great looking.
on September 9, 2024
Posted by: Amnj
from Nj
[This review was collected as part of a promotion.] I’ve had this microwave oven for about a month now and so far no big issues.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Looks Great
on September 9, 2024
Posted by: SueSue
[This review was collected as part of a promotion.] The microwave looks great and has opened up cabinet space in our kitchen. We love the sleek design.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Great - Until it Wasn't
on August 23, 2024
Posted by: Becky
Loved this microwave until it started to act up -just a month over the 1-year warranty. They would not budge on the one-year. The display clock/timer began to malfunction. Thing is it happened prior to the one-year but we just thought it was a glitch and unplugged it and plugged it back in. Now, it happens on a regular basis regardless of unplugging and plugging back in. Very disappointing. Samsung should stick to making electronics and stay away from appliances.
Response from Samsung USBy SEA CARE, August 23, 2024
We understand how disappointed you are with the microwave's condition. Let's go ahead and address this right away, Becky.
Below is a recommended troubleshooting link to help the microwave's display work at its best.
Microwave control panel does not respond:
https://www.samsung.com/us/support/troubleshooting/TSG01001961/
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147471646, to help our team pull up your information.
Have a great day!
^Chrystel
Below is a recommended troubleshooting link to help the microwave's display work at its best.
Microwave control panel does not respond:
https://www.samsung.com/us/support/troubleshooting/TSG01001961/
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147471646, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
1
Microwave dies just out of warranty.
on August 21, 2024
Posted by: No Sung
This microwave last about a year and a half and stopped functioning. The estimated repair cost is more than I paid for the unit. Stear clear of this product.
Response from Samsung USBy SEA Care, August 22, 2024
Hi there,
We understand how important it is to have a reliable appliance at home. Let us help you with your microwave.
For instructions to check why your microwave is not functioning, we suggest clicking the link below.
The Samsung microwave is not heating up or has stopped working.
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1147466637) to help our team pull up your information when you message us.
Thank you.
-Kimberly
We understand how important it is to have a reliable appliance at home. Let us help you with your microwave.
For instructions to check why your microwave is not functioning, we suggest clicking the link below.
The Samsung microwave is not heating up or has stopped working.
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1147466637) to help our team pull up your information when you message us.
Thank you.
-Kimberly
Written by a customer while visiting Samsung US
Customer Rating
4
Slimline, so much more room between the stove top
on July 23, 2024
Posted by: Maxie
from Sterling Heights Mi
[This review was collected as part of a promotion.] Have had about 6 months and am very happy with it overall. The only thing that's an issue is that the control panel is not illuminated. It makes it difficult to select from the available features and number pad.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Sleek but very sensitive buttons
on July 23, 2024
Posted by: Marissa
from Bradenton, FL
[This review was collected as part of a promotion.] We purchased this a year ago. Install was professionally done without issue. I like the sleek look of it and the power of it. The over stove light, however, is way dimmer than my previous over the stove light before this microwave install, so that is disappointing. Also, whenever I open of close the microwave door, I sometimes trigger the fan exhaust button, which gets pretty annoying because I have to press it several time to shut it off (there is no on or off button for the fan; you press once and it is on level 4 high, and to turn off, you have to press through the lower levels to "0"). I do like that it is wifi/bluetooth connected, so I have an idea when my husband is home because I get alerts when the food is done being heated! And when electricity comes and goes, the time does not have to be reset because it is synced with my phone. Despite the few drawbacks, this has been a useful buy and I would recommend if you need a slimline size to fit above your stove.
Features
4
Performance
4
Design
3
Value
3
Written by a customer while visiting Samsung US
Customer Rating
4
Almost perfect.
on July 23, 2024
Posted by: Marc
from Chicago
[This review was collected as part of a promotion.] The design is good and thw low peofilw is vwry convenient for making extra space above the stove.
The reason i give it 4 stars is because it does not allow to program the lights as nightlights not even in the smart things app. Also this one appliance cannot be changed in color as the rest of the bespoke line.
The reason i give it 4 stars is because it does not allow to program the lights as nightlights not even in the smart things app. Also this one appliance cannot be changed in color as the rest of the bespoke line.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
A boatloader feature
on July 23, 2024
Posted by: Whouse
[This review was collected as part of a promotion.] I bought this a year ago the ultra s23 it's been outstanding I also purchased a S7 Plus tablet and it has also lasted the whole time doing outstanding job
Written by a customer while visiting Samsung US