Customer reviews from Samsung US
Samsung - 1.1 cu. ft. Smart SLIM Over-the-Range Microwave with 400 CFM Ventilation - Matte Black Steel
Average customer rating
3.8
(130 Reviews)
Rating breakdown 130 reviews
5 Stars
68
4 Stars
22
3 Stars
9
2 Stars
10
1 Star
21
72%of customers recommend this product.
(
67 out of
93)
Customer Reviews for Samsung - 1.1 cu. ft. Smart SLIM Over-the-Range Microwave with 400 CFM Ventilation - Matte Black Steel
Customer Rating
3
Can't see panel. Not backlit.
on October 21, 2025
Posted by: JMck
from Fairmount City, PA
Should of read the reviews first. Would not of bought it. Like the sleek design and the cook top lights and fan. But......., can not see the panel controls because there's no back light. Very frustrating, especially in the evenings. It's also not fingerprint proof. Thinking of putting stickers where the controls are. Which will look ridiculous.
No, I would not recommend this to a friend.
Features
1
Performance
5
Design
3
Value
4
Response from Samsung USBy SEA Care, October 22, 2025
JMck, thank you for your review of our microwave. Your opinion matters to us. Rest assured that we are working to improve our products and services with the help of your review. Should you need any support, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day.
^Camille
Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
1
Bad product, don’t recommend it at all.
on October 27, 2025
Posted by: Badexperience
from Seattle washington
The product doesn’t work at all, since I bought it didn’t want to connect to WiFi, trying to heat it up food and turns off, need to unplug to used it again, totally a frustration, and expensive piece of garbage.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, October 28, 2025
Hello there,
We understand how inconvenient it is when your microwave won’t stay on or connect to Wi-Fi as expected, and we’d like to help get it working properly.
For issues with connecting your appliance to Wi-Fi, click “No” when prompted with “Did this resolve your problem?” to proceed with the following steps. Please also check the embedded links for further assistance.
Cannot connect to SmartThings
http://www.samsung.com/us/support/troubleshooting/TSG01003481/
For the issue involving the unit turning off by itself, please follow the troubleshooting guide below and explore the embedded links for additional support.
Samsung microwave is not working
http://www.samsung.com/us/support/troubleshooting/TSG01207757/#samsung-microwave-does-not-turn-on-or-turns-off-by-itself
Should you need further assistance, you may contact us at the following channels:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1151158878) to help our team pull up your information.
Thank you.
^Camille
We understand how inconvenient it is when your microwave won’t stay on or connect to Wi-Fi as expected, and we’d like to help get it working properly.
For issues with connecting your appliance to Wi-Fi, click “No” when prompted with “Did this resolve your problem?” to proceed with the following steps. Please also check the embedded links for further assistance.
Cannot connect to SmartThings
http://www.samsung.com/us/support/troubleshooting/TSG01003481/
For the issue involving the unit turning off by itself, please follow the troubleshooting guide below and explore the embedded links for additional support.
Samsung microwave is not working
http://www.samsung.com/us/support/troubleshooting/TSG01207757/#samsung-microwave-does-not-turn-on-or-turns-off-by-itself
Should you need further assistance, you may contact us at the following channels:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1151158878) to help our team pull up your information.
Thank you.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
5
A Great Looking and Efficient Microwave
on October 28, 2025
Posted by: Tinkerbell
[This review was collected as part of a promotion.] This microwave enhances the decor, works efficiently, and is easy to use. The exhaust fan pulls away heavy odor and smoke well. It links to the smart app easily. I've enjoyed using it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Quality Microwave
on October 28, 2025
Posted by: FastNuke
from Fresno, CA
[This review was collected as part of a promotion.] This microwave is a workhorse. Easy to use and looks good. Nothing negative to say just could probably be a little sharper all around.
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Just what I wanted
on October 28, 2025
Posted by: Dmb1170
from Boston area
[This review was collected as part of a promotion.] I love the microwave! I have been waiting for a slim for years to get the microwave off the counter.
The power is great.
Cons: fan is loud! And you hit the button all the time!
The keyboard is very hard to see, unless in very bright room
The door is big!
The power is great.
Cons: fan is loud! And you hit the button all the time!
The keyboard is very hard to see, unless in very bright room
The door is big!
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Microwave
on October 29, 2025
Posted by: Sasquatch
[This review was collected as part of a promotion.] This Samsung microwave is the best & most convenient microwave we have ever owned or used
Written by a customer while visiting Samsung US
Customer Rating
1
Bad design.
on November 12, 2025
Posted by: Zeinerla
from Ohio
Currently only slightly over an yr old - Error code c-f2 and needs repaired or just buy a new one because warranty expired. Pc board or keypad has broke. Also non light keypad, bad design.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, November 13, 2025
Hi Zeinerla,
We appreciate the time you took to let us know about your microwave concerns. Let us provide the details you need.
Below is a link to help you identify the error code shown on your microwave and what to do with it.
What does the error code on my Samsung microwave mean?:
https://www.samsung.com/us/support/troubleshoot/TSG10007495/
Should you proceed with the repair and need further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please provide us with this reference number (1151308453) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
We appreciate the time you took to let us know about your microwave concerns. Let us provide the details you need.
Below is a link to help you identify the error code shown on your microwave and what to do with it.
What does the error code on my Samsung microwave mean?:
https://www.samsung.com/us/support/troubleshoot/TSG10007495/
Should you proceed with the repair and need further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please provide us with this reference number (1151308453) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
Written by a customer while visiting Samsung US
Customer Rating
5
Works great with smart phone
on December 19, 2025
Posted by: Rick
from Loveland, CO
[This review was collected as part of a promotion.] Connecting up everything and Ventilation was easy.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US